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Hotel Geneve Ciudad de Mexico

Certificate of Excellence
Londres 130 Col. Juarez, Mexico City 06600, Mexico
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Hotel Geneve Ciudad de Mexico
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Hotel Geneve Ciudad de Mexico
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Orleans, Louisiana
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for a guys weekend. Friendly - helpful front desk, really nice rooms. Excellent location for walking around to get to anything you like. Close to museums and other cultural historic sites.. Hotel with a lot of history. Enjoyed an evening in the hotel bar, listening to music while swapping stories over some tequila. Do not miss the great... More 

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

We appreciate the time to write this review, one important measure regarding our service are this reviews. As in all countries the counterfeit is something that travelers must be aware of, it is always important all the guest information to us as to future guests or visitors. Thank you very much More 

Chevy Chase, Maryland
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This old-world hotel was a marvel in and of itself. The artifacts on display around the lobby were interesting to take in while perusing the lobby. Also notable were the very helpful staff who assisted with directions and arranging tours during our stay. Other pros: The location in Reforma was convenient and walkable to several attractions and museums; check-in and... More 

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

On behalf of all the hotel Geneve colaborators let me thank you very much for the time to write this review, our main goal is to deliver the quality of service to all our guests, all reviews are submited to all Geneve colaborators. Thanks again More 

Contributor
15 reviews 15 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I was instantly in love with the shared areas in this beautiful hotel. Just a gorgeous slice of history. The service was also great, and the concierge was very helpful. That said, the room was small, with only a double bed (with an old mattress) and not even a chair to sit in (though there was a stool). The location,... More 

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

Thank you very much for your review, I'm sorry that the restaurants and the surrounding areas were not satisfied. Regarding the cab over price that you mentioned, (eventhough that the cabs are nmot from the hotel) I kindly ask you if you can give me more information,(like, to what location they drive you to, at what time was this service,... More 

Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Our 5 night stay in this historic and colonial hotel in the heart of Zona Rosa district.Restaurants shopping and Metro close to hotel. Added feature is the wonderful displays of the hotels history it was like visiting a museum. Room was comfortable clean and spacious.Friendly and helpful staff. Highly Recommended

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

All of our Hotel Geneve colaborators thank you very much for the time to write this review, there are no better recommendation than the one you wrote Thank you very much More 

Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

What a beautiful hotel. Full of history which is all on show with all the stories behind it all! The rooms are huge. When we arrived we realised we had only booked a standard room so asked to upgrade to a junior suite but the staff kindly informed us that it was not much bigger than the room we have... More 

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

On behalf of all the hotel Geneve colaborators let me thank you for the time to write this review. All of our guests reviews give us a feedback regarding our service quality, we review all of our guests comments every day and have meeting every week to have the certainty of our service. Sincerely More 

melbourne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Exactly as described charming and quaint with big rooms, located in zona rosa as a tourist you do feel quite safe. I didn't love the service as everytime I walked through lobby i'd smile at the people but rarely got a smile back. Good stay and cheap for what you pay.

Was this review helpful? Yes
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

On behalf of all the Geneve colaborators let me thank you for the time to write this review, all reviews are analized in an executive weekly meeting to measure our achivements to satisfied our guest expectations. Thank you very much More 

Port Macquarie, Australia
Top Contributor
54 reviews 54 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is quite stunning and its location is excellent, close to shops, restaurants and the central area of Mexico City. It has free wifi which is available both in the rooms and in the foyer and restaurants

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

Thank very much on behalf of all the Geneve Colaborators, we appreciate the time to write this review Sincerely More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

2 things that detract from the otherwise pleasant stay is that you have to pay for wi-fi. And expect a lot of room visits from the staff beginning around 8am unless you have the do not disturb sign up.

Was this review helpful? Yes 2
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

Thank you very much for this review, the Geneve Hotel offers a complementary standard internet connection, if a guest wants to have more internet speed we, as most of the hotels, charge for this extra service. As a standard procedure we start to clean rooms at eight o'clock in the morning unless there is a no disturb tag at the... More 

Merida, Mexico
Top Contributor
56 reviews 56 reviews
10 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is located in the Zona Rosa area,only a couple of blocks from the Paseo Reforma, an excellent location. I chose this hotel because of its historical significance, its location and its reasonable price compared to other hotels nearby. On the downside, it is an old hotel and one does need to make allowances for its great age. My... More 

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Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

Thank you very much for letting us know how was your stay at the Geneve hotel, all our guest reviews are taken very seriously, we are always looking to achieve the best and warmest service, your review help us to achieve this goal Thanks again More 

Chicago, Illinois
Top Contributor
75 reviews 75 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hotel Geneve is, as they say, the grand dame of hotels in Mexico City. It is justifiably proud of its history, and you can learn a lot about it from artifacts accumulated over the past century it has been in business. For those who enjoy historic properties, you will be stunned from the second you walk into the lobby,... More 

Was this review helpful? Yes
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review

The hotel Geneve colaboratos thank you for the time to write this review, we review all the comments every day and have a monday meetings to rectified our mistakes. Thanks again More 

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