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Camino Real Mexico City

4.0 of 5
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Liebnitz 100 Col Anzures | Colonia Anzúres, Mexico City 11590, Mexico
Camino Real Mexico City
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Ranked #131 of 293 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 3 days ago
Marad12 New York City, New York
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599 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Top Contributor
103 reviews 103 reviews
30 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Camino Real is an architecturally interesting hotel located in the Polanco district of Mexico City. It is however, on the noisier side of Polanco. I recently stayed at the hotel on a business trip. My room was on the 4th floor and was extremely far away from the elevators. The room overlooked a dumpster and was on a very... More 

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Switzerland
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

While the service is efficient and pleasant and the rooms are a good size, the Real Camino needs a renovation - including more soundproof windows. The spatial layout means a long walk back to the desk if your key refuses to open the door. I do want to commend the staff flexibility allowing a later checkout.

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Ignacio P, Director General at Camino Real Mexico City, responded to this review

I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once... More 

Coconut Creek, Florida
Top Contributor
176 reviews 176 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an old hotel but it very well maintained. Everything is impeccable. It's very clean. Rooms are big and updated with plasma TV's etc Food is really good. In fact, this hotel has several good restaurants to choose from. Internet works very well. Overall, a very good place to stay.

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Ignacio P, Director General at Camino Real Mexico City, responded to this review

I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near future. Once again, thank you for your... More 

Renton, Washington
Top Contributor
212 reviews 212 reviews
50 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Located near the central business district, yet close to the Bosque Chapultepec park and museums, this business hotel is clean and well serviced. I have stayed in the hotel for business in the past but chose it again since it is close to our friends in the City. The staff is always helpful, multilingual and very professional. There are several... More 

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Ignacio P, Director General at Camino Real Mexico City, responded to this review

We would like to thank you for your preference in Camino Real Hotel, I am very glad to have read your opinion about the Hotel. Your comment about the noise have been taken to the Housekeeping manager to avoid the maids speak lud when they are in the room areas while they are working. We would be very pleasant to... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

After checking out and having lunch, I had to wait 40 minutes after I had asked for my check. Because I was running, late, I tried to leave telling that I have a plane to catch. Two people tried to hold me saying that if I left without paying lunch, it would be taken out of their pay. I missed... More 

Was this review helpful? Yes 2
Ignacio P, Director General at Camino Real Mexico City, responded to this review

I would like to thank you for the time you took to write to us about your recent experience at the Camino Real hotel in Mexico City, I do value your feedback and apologize for the inconveniences you had during your stay. The management staff and I are dedicated to offer the quality and standard of services you expect from... More 

Senior Contributor
41 reviews 41 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean and well-appointed room. Service was good, though maybe a bit overwhelmed during the peak checkout time in the morning. Multiple restaurant choices. Hotel located in an upscale area that was busy, but not noisy.

Was this review helpful? Yes 2
Ignacio P, Director General at Camino Real Mexico City, responded to this review

We would like to thank you for having chosen Camino Real Hotel, your comments are really very important for us to improve our performance every day. We would be very pleasant to host you in the next future, to avoid any delay in the departure time I would recommend you to use our Express Check Out form at the reception... More 

San Diego, California
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We will never again stay in this hotel.staff at the reception desk and at housekeeping where rude,not willing to help. The room desperately needs maintenance . electrical outlet was not working, couldn't use the hair dryer, requested to be fixed, as I had a wedding that day, and nobody ever came.

Was this review helpful? Yes 2
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to improve our performance every day. Make sure every detail have been taken to each manager involved. Please accept our deepest apologies for the inconveniences we might caused during your stay with us. We would be very pleasant to host you... More 

St. George, Bermuda
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 16, 2015

due to ice storms in Dallas in February 2015 were redirected to Mexico City and had to overnight. Picked this hotel for to get some sleep. Nice lobby, nice restaurants. We had to queue for an hour for check in and as we were really tired from travelling redirecting this was a bit lengthy. The check in clerk was very... More 

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Ignacio P, Director General at Camino Real Mexico City, responded to this review

We would like to thank you for your preference in Camino Real Hotel, and on behalf of my staff and myself please accept our sincerely apologies for the inconvenience occurred with front desk staff during your stay with us, yours comments are really appreciated and we already have been taken to our Front Desk Manager to improve our performance every... More 

Houston, Texas
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed March 14, 2015

Me and my business partners stayed around three years in this hotel in the Polanco area. The hotel itself is not the new its renovated. It was built by a really known architect from Mexico, Legorreta. So you notice great arquitectural details. Rooms are ok. The best factors are location and the restaurants inside. The locations is in Polanco a... More 

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Ignacio P, Director General at Camino Real Mexico City, responded to this review

I would like to thank you for your preference in Camino Real Hotel, and on behalf of my staff and thank you to have taken the time to let us know what your opinion about the Hotel and tell us you really enjoy staying with us. We would be very pleasant to host you in the next future. At your... More 

Seattle, Washington
Senior Contributor
45 reviews 45 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 10, 2015

This hotel was selected for a couple of nights as I didn't want to crisscross back and forth around town and my business was centered at the hospital. As others have pointed out this structure and decor are retro, but the lobby is open and the seating is very comfortable. The restaurant is most accommodating to dietary needs and we... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

I would like to thank you for your preference in Camino Real Hotel, I am very glad to have read your opinion about the Hotel. Your comment about the turn down service has been taken to the Housekeeping manager. We would be very pleasant to host you in the next future. At your Service any time! More 

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