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Camino Real Mexico City

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Liebnitz 100 Col Anzures | Colonia Anzúres, Mexico City 11590, Mexico
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Camino Real Mexico City
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Camino Real Mexico City
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630 Reviews from our TripAdvisor Community

Traveler rating
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    215
    154
    73
    54
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373
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Mexico City, Mexico
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is one of my favorites hotels in Mexico City, beautiful architecture (Arq. Ricardo Legorreta) and art decoration, including a Tamayo mural. Among the different amenities it has first-class concierges and some of the top restaurants. The only reason I don't give it a 5th star is because rooms are a little too old.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Thanks to your comments we are planning... More 

London, United Kingdom
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed at this hotel for 4 months whilst on business in Mexico City; it is such a big hotel with a lot of amenities! There are a generous amount of restaurants and a good bar in the Beef Bar. But, one of the best things about the hotel was its location in Polanco, one of the more beautiful areas... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your comments regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you... More 

Geneva, Geneve, Switzerland
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

positive: excellent breakfast. Good room, good service. Nice swimming pool, bars and restaurants are good. negative: no garden. The price is quite expensive, but worth the difference with cheaper hotels in the area.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Regarding one of your comments about no... More 

Los Angeles, California
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The staff is very accommodating - the hotel itself is living a bit in the past as the rooms are very dark and a bit dank in smell. I am not sure if I would recommend to anyone or not as the facilities in the public area (conference and bar area) were nice. Also be careful what you eat as... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco hotel in Mexico City, I do value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near... More 

Paris, France
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Rooms are rusty, carpet very old, chair not comfortable, very little light in the room, little isolation and lots of noise made by service people. I changed hotel after 1 night. Went to another one cheaper (well known brand) and much better quality. The rooms are largelly overpriced. I recommend to refurbish the entire hotel or divide the price of... More 

Was this review helpful? Yes 1
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you for the time you took to review your recent experience at the Camino Real hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services. My team and I appreciate the opportunity we had of being of service to you and will be glad to... More 

Travelers are raving about these Mexico City hotels

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel for two days and Money was stolen from inside my luggage inside the room. This is unacceptable for a hotel like this (5 star, expensive). In addition, when I complained about this, all they said is that it was not their responsibility – even worse!! Don’t stay in this hotel!!!

Was this review helpful? Yes 1
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to inform you that a deep search was done with the Staff involved in your report, unfortunately we did not found any responsible for this issue. We also recommend to use de electronic safety deposit boxes located inside the wardrobe in the room. I am are really sorry for this situation please accept my sincere... More 

Kenwood, California
Top Contributor
75 reviews 75 reviews
14 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stay here 2x a year on our way to and from Puerto Escondido. The way the flights are routed and timed, it is a necessity. It is perfectly pleasant although every time we go, there are new people at the front desk and very few desirable rooms seem to be "available". So takes a long time to find a... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I do really thank your comments, but it seems that these are for our proparty at the Airport make sure I will the Hotel Manager at the airport know your comments regarding your stay with them. Here at the Camino Real Hotel Polanco, in México City Hotel we’ll be glad to host you in the near future. At... More 

Geneva, Illinois
Top Contributor
447 reviews 447 reviews
33 hotel reviews
137 helpful votes 137 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My room at CR was really nice - spacious, modern, with nice amenities. The only issue was the traffic noise - not bad, but the windows were far from soundproof. The carpeting and décor in the hallways is a bit dated. Service was excellent. And the hotel has 5 or 6 nice restaurants (I tried 4 of them, including a... More 

Was this review helpful? Yes 1
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you for the time you took to write to us about your recent experience at the Camino Real Polanco Hotel Mexico City, I do really value your feedback. My team and I would appreciate the opportunity of being able to welcome you back and of being of service to you in the near... More 

montreal
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I reserved and paid for this hotel 2 months prior to visiting and they did not have my reservation at check in. The issue took 3 hours to resolve (or so I thought it was resolved). When I checked out 2 days later they had no record of our resolution and although I had pre-paid this room I had to... More 

Was this review helpful? Yes 4
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Please accept my sincere apologies, on behalf... More 

Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Massive beautiful safe hotel in the heart of Mexico City. A must see for the Fantastic architecture with one of the most fascinating fountains. Spent a couple of weeks here, good for a business trip. Reasonably good restaurants within hotel, Morimoto is great for dinner.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear Guest I would like to thank you for the time you took to review your recent experience at the Camino Real Hotel Polanco Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest... More 

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