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Camino Real Mexico City

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Liebnitz 100 Col Anzures | Colonia Anzúres, Mexico City 11590, Mexico
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Camino Real Mexico City
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Camino Real Mexico City
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658 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
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    (658)
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    (192)
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    (148)
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Washington DC, District of Columbia
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel lobby is nice but the rooms are outdated. The hotel is decently located in the intersection of Reforma and Polanco close to shopping and restaurants. However the hotel itself is in need of a facelift. I stayed in th Executive Floor and arrived 1.5 hours prior to "official" check in time. I was offered my room for an... More 

Was this review helpful? Yes
Austin, Texas
Level Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Expansive hotel has impressive design elements, but not a particularly comfortable place to stay. A few of the challenges included - inconsistent hot water resulting in cold/ tepid showers, furniture and especially sheets in need of a refresh, long-lines for check-out and lack of casual-quick dining options (though many high-end options). Hotel staff was friendly and eager to please.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you for the time you took to review your recent experience at the Camino Real Polanco in Mexico City we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest... More 

Travelers are raving about these Mexico City hotels

Sao Paulo, SP
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

very well located hotel. the room service is fast and with good options of food. the network is fast and laundry service is quite ok. close to landmarks and metro station is a fair option in Mexico City.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, First, let me show you my sincere gratitude for taking the time in sending us your review through Trip advisor and for the trust you have placed in our hotel, by choosing it for your stay at Camino Real Polanco Mexicto City. Hoping to welcome you for your next stay with us, we will very glad to have... More 

Miami
2 of 5 stars Reviewed 6 days ago NEW

In general the hotel is good but the facilities look aged and in desperate need of refurbishing, as with most hotels in Mexico City, customer attention is good but the overall customer service at this hotel is definitely not at the level of other hotels in the area, most staff in the front desk tend to be aloof and not... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your feed-back regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Thanks to your comments we are planning... More 

Pembroke Pines, Florida
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I was at this hotel for a week for business. My room was nice. It was very quiet and peaceful. The bathroom was newly done and pretty awesome. While I spent very little time in my room, my business was in the hotel, in the ballroom. The staff was lovely. The view- STUNNING. The pool area was beautiful. The location... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear Guest I would like to thank you for the time you took to let us know how was your recent experience at the Camino Real Hotel in Mexico City, we are very glad to have covered your expectations and have enjoyed our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and... More 

Washington DC, District of Columbia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I always love staying in this hotel, it's stylish, historic and well kept. Love the Blue Bar. My only beef is that they charge a lot for Internet access and the service is poor. I complained about it but all they said is that they would let their provider know. Pool is also kept very warm--too warm for my taste.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear guest, I would like to thank you so much for the time you have dedicated to share your comments regarding the experience you had in our hotel Camino Real Polanco Mexico City. I value immensely your comments as the only way to improve our services and to align with the guests needs. Our main goal is to provide you... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

We like this hotel...it's true, it's old, the rooms definitely need to be redone to current 4/5 star standards, but it's clean and comfortable. The 2 star rating is because of the following reasons - 1) we were checked into a room directly overlooking a wall that was being painted. Not wanting to deal with the paint fumes, we asked... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear Guest I welcome your feedback and appreciate the time you took to review your recent experience at Camino Real Polanco Hotel in Mexico City. Our aim is to provide our guests with functional installations and services, a comfortable room to rest in and professional, friendly staff to make your stay an enjoyable one I do apologize for not having... More 

Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I have been staying at the Camino Real hotel for many many years, even as way back as when I was a kid on family trips. This trip was for buisness and I had to pay the full rate, not some online deal. The hotel is clean and staff was attentive (they brought me some toiletry stuff i forgot very... More 

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear Guest I welcome your feedback and appreciate the time you took to review your recent experience at Camino Real Polanco Hotel in Mexico City. Our aim is to provide our guests with functional installations and services, a comfortable room to rest in and professional, friendly staff to make your stay an enjoyable one I do apologize for not having... More 

San Jose, Costa Rica
1 review
1 of 5 stars Reviewed 2 weeks ago

Rooms were OK but this hotel has cero amenities, for example Wi-Fi was extremely bad, connection was super bad, and expensive, and I was on a business and I needed wi-fi. The only good thing about this hotel was the pool, very clean and hot water pool.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review
Google Translation

Estimado huésped, Agradecemos el tiempo que se tomó en detallar su experiencia en Camino Real Polanco Ciudad de México, para... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Built for the 1968 Olympics the hotel has been very well preserved and updated. The staff was over the top helpful and get the hospitality thing!! Close to Polanco. Our room quiet and remodeled was great. The food and beverage facilities need updating but good. I would stay there again.

Was this review helpful? Yes
Ignacio P, Director General at Camino Real Mexico City, responded to this review

Dear Guest I would like to thank you for the time you took to review your recent experience at the Camino Real Hotel in Mexico City, we welcome your feedback and value the assessment of our hotel's installations and services. Our aim is to provide our guests with excellent service, quality food and beverages and a comfortable room to rest... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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