Most of the hotel front desk agents act like robots, they don't care about their guests, From the time I arrived to the hotel, everything was really bad, I wasn't allowed to check-in 20 minutes early due to hotel regulations, in addition they didn't honor my online reservation including original price, bed size, room location,etc. I was forced to move... More

This place has an old mexico feel and nice large rooms. The showers are amazing and so are the beds. I like the hotel staff hospitality and friendliness. Well located, it is easy to go anywhere. Food is good, portions are huge! More

When you asked for a taxi they charged you more than the double. From toluca Airport to Camino Real Polenco with Caminante taxi we paid 510 pesos and from Camino real to Toluca airport 1,3000. Also, each time we asked for a taxi they charged 70 pesos more in Mexico. More

Stayed here for conference inside the hotel. The hotel seemed dated as we stepped into the lobby. The check-in and service in general was very friendly and efficient. The bellmen and concierges were very nice and helped us with restaurants and getting tickets for a local soccer game. Our room was nice enough, but also can use a bit of... More

The price is very cheap for the GREAT things this hotel has to offer... The rooms are very nice, good space and the bed is delicious. The pool and the gardens are relaxing, clean and nice... The restaurants are delicious. Also, it has a great location... You can walk to the shops or dinner places... You will safe in there... More

Spacious and nicely furnished, excelent service Good choice of restaurants Great lication More

This is no longer a 5 star hotel. The rooms are tired. Fact that safe didn't work treated as if it was common. Light fixture hanging by its cord. One of lights missing bulb. No paper in the morning. Understaffed at breakfast and staff not all that friendly or helpful. Our room was at the back-end and they locked the... More

The hotel was very unusual in its architecture, which was expected, but very warm and in good shape in the common areas. My room was very clean but the carpet was purple, ala Prince Purple Rain days and the other colors more muted. My room was comfortable, as a matter of fact the bed was as comfortable as any bed... More

Perfect rooms Perfect breakfast , gym room and other facilities. In front of the local central park. More