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Hotel Del Prado

Marina Nacional 399 | Col Veronica Anzures, Mexico City 11300, Mexico
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Hotel Del Prado
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57 Reviews from our TripAdvisor Community

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34
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (57)
  • Mar-May only
    (13)
  • Jun-Aug only
    (14)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (13)
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México DF
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 3, 2015

It was a terrible experience in this hotel, a friend was assaulted and robbed, I think that a bad person works at this hotel and this person offer all your info to the thieves. This "modus operandi" was a man call you at your room and he tells you all about your personal information to make you feel afraid, they... More 

Was this review helpful? Yes 1
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 7, 2015

Location is ok, you have a mall right next to the hotel which makes any need pretty easy to resolve... BUT the people at the front desk aren't at all informed about the facilities. I asked for the gym (I saw they had one on their web page) and they told me they were "social partners" with one of the... More 

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Travelers are raving about these Mexico City hotels

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 26, 2014 via mobile

this is a 20 floor hotel with only ONE elevator in working condition. The Wifi internet did not work at all and the business center which only operates from 8 am to 6 pm, charges for the computer use. Room was ample and very simple. Bathroom was very old.

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Houston, Texas
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed July 11, 2014 via mobile

I recently spent 2 nights here on a business trip. Functional but only just is the best I have to say about this place. Friendly enough and no complaints on staff but standards are way behind what you may be used to in the US, Europe, Middle East or many of the Asian business, or visitor, hotels. We were using... More 

Was this review helpful? Yes 1
Altadena, California
1 review
2 of 5 stars Reviewed June 19, 2013

It takes about 20 minutes to get an elevator so stay on a low floor in case you need to walk. Internet service pretty much non existent. There is no gym, no minibar. This hotel is mainly for Pemex employees.

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Sao Paulo, SP
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 26, 2012

Rooms and breakfast are good with many options. There's no safe in rooms. There's no gym, There's nothing close. The mall attached to the hotel has bad resturants and only fast foods are an option. Careful: most close at 8:30 or 9:00 pm. Prefer Polanco region. There's no regular taxi available (they say it's dangerous in the street) and the... More 

Was this review helpful? Yes 1
panama
1 review
4 of 5 stars Reviewed July 10, 2010

I don't have words to say "thank you" to all the staff of Del Prado Hotel, Great Value for an extraordinary service, Huge rooms with a beautiful view.

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El Paso
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 2, 2010

I made my reservation after seeing the internet home page for this hotel. The rooms seem nice, elegant and the lists of services also seem great. But it was a huge disappointment when I enter into my room... the room is big, but that's all! It's an empty space! There isn't any decoration, they are like prison cells. There aren't... More 

Was this review helpful? Yes 3
Colombo, Sri Lanka
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 6, 2009

Liked the hotel for its large rooms with complete amenities, access to a shopping area right next to the hotel and also the good customer service from all staff at all times. Great city views from the top floors were a luxury too :) One drawback was that Wifi was only from the lobby as I didnt hook up the... More 

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new york
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 10, 2008

Without exception, this was the worst hotel I have ever experienced in any price range. The front desk staff was ignorant of the most basic particulars of the hotel, rude and incompetent. This was not just my experience but that of countless conference attendees who could be found in the lobby at any hour beseeching staff members to give them... More 

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