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Hotel & Suites del Parque

Certificate of Excellence
Dakota # 155 Col. Napoles | Col. Napoles, Mexico City 03810, Mexico
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Hotel & Suites del Parque
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194 Reviews from our TripAdvisor Community

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Traveler rating
    111
    57
    18
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    3
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89
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Hamburg, Germany
1 review
4 of 5 stars Reviewed 1 week ago

comfortable big rooms, very friendly people in the restaurant and in the service; Esther at the desk is very helpful and friendly; the taxidriver of the hotel Miguel Moreno Jimenez makes a great job to the airport.We liked it also the second time that we passed a week in the hotel.

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review
Google Translation

Agradecemos mucho que expresara tan bellas palabras, las mismas nos motivan a continuar ofreciendo el servicio de calidad al que... More 

Cancun, Mexico
Contributor
20 reviews 20 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's definitely not a 5 star hotel, but it has a great location and rooms are big. They have lots of things to fix. If they've only invested a bit of money into it I'm sure it could be a much better option.

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

We are pleased and thank you for having your friendly recommendation by means of its commentary. It is a pleasure to know that the service that earned has been satisfactory, because we are in a continual improvement to meet the needs of all our customers, while maintaining a high value - price. We look forward to welcoming you again, will... More 

Vermont
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 14, 2015

We have stayed here before and will continue to do so in the future. The rooms are immaculately clean and very large. King size bed with great mattress. The location is excellent -- great neighborhood (right across the street from the World Trade Center) and easy to get everywhere. Only a short drive to the airport so we like to... More 

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you very much for your preference, we really appreciate the feedback that we receive from our guest. As you kindly mentioned Hotel & Suites Del Parque benefits from a central location in one of the city’s busiest neighborhoods, across the street from the World Trade Center of México City (WTC). If you’re visiting the city to attend a conference... More 

St. George, Utah
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

This hotel was very nice, but a bit overrated on TripAdvisor. The housekeeping was great, and the staff very polite. The security in front seemed vigilant, and I felt safe in the hotel. But the room was not 100% maintained. Also, this is a very noisy location, and it seemed like the windows did not seal well, so the street... More 

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all feedback as it allows us to improve the experience we provide for our guests. We have shared your survey with our staff and involved department, to contribute to our efforts in providing the best possible guest satisfaction. We have rooms that faces... More 

Albany, New York
1 review
5 of 5 stars Reviewed March 22, 2015

Great experience staying here. The rooms were large (some floors have 4 rooms, though floors 5 and 6 have two very large rooms each), and well appointed, the beds were comfortable. My humongous room had four huge double door windows, so the light was truly spectacular. The bathroom was delightful, marble, and two rooms - closet/sink in one room, toilet/large... More 

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you for sharing with us your review about your stay with us. As you kindly mentioned each of our 20 guest rooms are comfortably appointed and include an array of thoughtful touches that will make you feel right at home with complimentary high-speed wireless Internet service. We also appreciate the observation you kindly made about the amenity in your... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 18, 2015

My stay there was only for a weekend but it was incredible, the service was good and the food was really good, we had the opportunity to meet the manager Israel Bonilla, an excellent person and who was really friendly and kind.Without a doubt I would stay there again.

Was this review helpful? Yes 1
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you for your review about your recent stay with us. The moment you pass through our hotel’s Provencal façade and into the lobby, you’ll be greeted by a warm and friendly staff that is eager to make your visit truly memorable. For our entire staff will be a honor to welcome you again. More 

1 review
5 of 5 stars Reviewed March 12, 2015

Excellent service, very clean rooms , very attentive manager and a great place to relax, my stay in this place was amazing! I highly recommend, wonderful hotel! Plus the hotel It's near to the world trade center a perfect place to find a secure taxi!

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you for sharing us your review about your latest stay with us. It is a real pleasure to know that you actually enjoyed your stay and that our service and equipment were satisfactory for you. The moment you pass through our hotel’s Provencal façade and into the lobby, you’ll be greeted by a warm and friendly staff that is... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

This is a good hotel. Simple operation...could use a refresh but the rooms are large and 3 travelers were very comfortable. All of the employees were very helpful. Augustine was the best for our reception! Also, there is a lovely restaurant, which was generally mostly full. We were referred to a wonderful driver for this hotel...he was like our guardian... More 

Was this review helpful? Yes 2
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you very much for your kind review; it is a pleasure to know that you enjoyed your stay with us as well as our wonderful location just some steps away of the World Trade Center. Since the moment you pass through our hotel’s Provencal façade and into the lobby, you’ll be greeted by a warm and friendly staff that... More 

Berlin, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2015

I had the best time! I went on a 3 days trip 2 weeks ago, to visit this amazing country and my experience couldn't be better. Thanks to al! I totally recomend this place, is located in a very exclusive and convenient part of the city, so, is very easy for you to move anywhere you want. The entire staff... More 

Was this review helpful? Yes 1
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you very much for your kind words, we feel really proud to know that your stay with us was enjoyable as well as the service you received from our staff. Hotel & Suites del Parque has a particular motivation: the personalized service because we are a family compromised to fulfill dreams so we hope in a near future we... More 

Thunder Bay, Canada
Senior Contributor
38 reviews 38 reviews
36 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 15, 2015

I agree with much already written about this hotel - the large, clean rooms; the small sketchy lobby; the good location; great wifi etc. Some folk report not being happy with the small restaurant and breakfast options .....I had no complaint in this regard and liked the fact that this was a neighbourhood restaurant, often frequented by locals. I thought... More 

Was this review helpful? Yes
Carlos R, General Director at Hotel & Suites del Parque, responded to this review

Thank you very much for providing us with your kind comments regarding your stay. We regret that we cannot fulfill their expectations because our mission is to achieve the satisfaction of each of our guests. We assure you that we are placing emphasis on the correction of the details that so kindly tells us so that we can achieve our... More 

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