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Fiesta Inn Aeropuerto Ciudad de Mexico

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Boulevard Puerto Aereo 502 | Colonia Moctezuma, Mexico City 15530, Mexico
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Fiesta Inn Aeropuerto Ciudad de Mexico
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Fiesta Inn Aeropuerto Ciudad de Mexico
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314 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dallas, TX
Top Contributor
129 reviews 129 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: Convenient location; high level of service and security. The gardens are another treat to me as a plant hobbyist. Outstanding shuttle service! The subway entrance is steps from the front door, offering all of Mexico City at a very cheap rate. The airport and Wings restaurant are right there. The bellhops get good taxis. Cons: Insufficient free water in... More 

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Gerente G, Director General at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review

Dear Mr. Lalo de Mexico, We are truly happy to be your choice in your recurrent trips to Mexico City, as a chain read this make us proud and more commitment with our guests. Of course our WiFi service in all the hotel is guaranteed and we are working to improve some of the services that we already have. Hoping... More 

Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Its rare that I write such a negative review but my stay at this hotel was nothing short of appalling. We arrived at the hotel, where the staff did not attempt to communicate in English with me - not a problem as my companion spoke Spanish fluently. We learned that they could not take a Visa credit card, only American... More 

Was this review helpful? Yes 1
Gerente G, Director General at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review

Dear Mr. James O., Thank you for taking a time to offer a review in the TripAdvisor website, I understand your complaint and especially because we could give you a better feedback during all the process, and as a service chain it is something we must improve to our guest with especial payment policies before the reservation not after. I... More 

Vancouver, BC
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 18, 2015

Although the shuttle met me at door 4 as exected the rest of the stay was disapointing. The hotel is dated , the walk form the reception to scattered rooms long, the sliding glass door did not lock, the TV control was absent and the do not disturb sign did not work as the service eas banging n the door... More 

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Le agradezco mucho su comentario y le ofrezco mi más sincera disculpa por este lamentable incidente ocurrido con el funcionamiento... More 

1 review
5 of 5 stars Reviewed February 16, 2015

The hotel is amaizing, new rooms, excelente food, shuttle free to the airport and the best is t he service ! If you need anything you can visit front desk and they give the best opcions and the best information !! Thanks Guadalupe and Edgar for your attention.

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Estamos muy agradecidos por su distinguida preferencia y por la mención especial para nuestros colaboradores de Recepción por su servicio,... More 

California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 3, 2015

We had to stay in DF due to the availability of flights, its the front of the airport. We arrived and were waiting at the station, it's nice hotel but more for business, a simple hotel, not good for holidays. This hotel string has good service

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Muchas gracias por su valiosa opinión y preferencia, esperamos que en breve tiempo nos de la oportunidad de servirle nuevamente... More 

Vancouver, Canada
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed December 16, 2014

After arriving late at MEX, i checked into the Fiesta Inn property because the onsite airport hotels were crazy expensive. The shuttle took about 20 mins to arrive but service was courteous and the ride about 5 minutes. Check in was a bit slow but friendly. The hotel rooms have been recently upgraded and are nice enough but there was... More 

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Le agradezco mucho su valioso comentario y su distinguida preferencia por esta su casa, mucho le agradeceré nos permita servirle... More 

Whistler, Canada
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 11, 2014 via mobile

After reading some of the previous reviews (surely written by disgruntled individuals), I was a bit uncertain what to expect. The needed one-night stay close to the airport became one of the most pleasant experiences. Last time I stayed at this hotel, it was operated by IHG, it was a horrible stay. Now under the Fiesta Inn management, the property... More 

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Agradezco mucho su valioso comentario sobre el servicio de nuestros colaboradores y esperamos tener en breve el placer de servirles... More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

My wife and I had a 6:30 am flight from Benito Juarez International Airport and stayed at Fiesta Inn in November 2014. We received a great rate on one of the internet sites. The hotel offered a free shuttle to our terminal at 4:00 in the morning. Additionally, there was a 24-7 restaurant and free wi-fi. The staff was super... More 

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Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Le agradezco mucho a usted y a su apreciable esposa por darnos la oportunidad de servirles, los esperamos nuevamente en... More 

JonWhyte
Top Contributor
73 reviews 73 reviews
11 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed November 30, 2014

Smelly room, hair still left in the sink after the previous occupant had shaved there, dirty glasses left still half full of water. Basic cleanliness is fundamental in a hotel and the fiesta inn didn't get that right. Note to self : pay a little more and stay in the camino real or NH next time.

Was this review helpful? Yes
Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Le agradezco mucho su comentario y le ofrezco mi más sincera disculpa por este lamentable incidente ocurrido con la limpieza... More 

Vancouver, Canada
Top Contributor
78 reviews 78 reviews
70 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed November 27, 2014

Very early morning departure times often trap people for a night at the airport in Mexico City, and I have now collected another dismal airport hotel. Poor value for what is essentially a motel in a shabby neighbourhood at the business end of a runway. MEX itself hardly sets an example for decor, efficiency, and amenities, and its associated hotels... More 

Was this review helpful? Yes
Luis_Stavoli, Gerente at Fiesta Inn Aeropuerto Ciudad de Mexico, responded to this review
Google Translation

Le agradezco mucho sus valiosos comentarios y lamento este tipo de situaciones en su estancia, mismos que corregiremos para brindar... More 

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