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Plaza Florencia

3.0 of 5
Hotel website
Florencia 61 Col Juarez | Zona Rosa, Mexico City 06600, Mexico
Plaza Florencia
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Ranked #66 of 294 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 1 week ago
Frank B
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290 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (290)
  • Mar-May only
    (81)
  • Jun-Aug only
    (63)
  • Sep-Nov only
    (71)
  • Dec-Feb only
    (75)
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2 reviews
4 of 5 stars Reviewed 1 week ago

Very helpful staff, good service and very nice place near to everything: subway, malls, you can also walk around with any problem. I spent 9 days there, rooms cleaned on time, free WiFi and security service. Probably just can improve a little variety of food. Congrats!

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HPF1, Director de Relaciones Públicas at Plaza Florencia, responded to this review

Dear guest: Thank so much for having choosing us for your stay at México City. We are glad to know that you enjoyed your stay at our facilities.We are going to work on your food suggestions as soon as possible. Sincerely Hotel and Suites Plaza Florencia More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed on 3 different occasions Staff was very helpful and spoke enough English for a none Spanish speaking person to have a great trip. Hotel was very clean and plenty of hot water no problems With anything Veiw could have been better lol

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HPF1, Gerente at Plaza Florencia, responded to this review

Good day: Thank you very much for choosing us as the option for your stay in Mexico and let us know your opinion of our hotel. We are really glad to read that you were pleased with our services and we hope to be as much helpfull as this time or more the next time you are here. Sincerely Hotel... More 

Chicago, Illinois
1 review
4 of 5 stars Reviewed May 18, 2015

I've stayed here several times and really love the central location to the Zona Rosa and safety of the area. The rooms are small, but then again, I only sleep there. A/C has always worked and if I must find a flaw: their WiFi could be better. Also encountered questions about payment and reservations once, but it was quickly resolved.... More 

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HPF1, Gerente at Plaza Florencia, responded to this review

Good day: Thank you for keep choosing us. We are glad to welcome you every time to our city, please let us know if you have an issue again with your reservations, so we can help you as soon as possible. We are now aware of the internet issues and we will work on it so we can improve it... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 8, 2015

Just needed a one night stay so that I didn't have to stay in the airport . I had booked his hotel through Priceline and once I got there he said that it wasn't paid so I was going to have to pay again. Which wasn't true. Elevators are really small and didn't seem like a safe neighborhood. I will... More 

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Manila, Philippines
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 stars Reviewed April 22, 2015

It was my first time in Mexico city and I wanted to stay somewhere just near the train station. Good thing Hotel Plaza Florencia is just walking distance to the Insurgentes metro train and bus stations. It is also a nice starting point for tours, most of my tours from viator.com would pick up at this hotel so it's a... More 

Was this review helpful? Yes 4
HPF1, Director de Relaciones Públicas at Plaza Florencia, responded to this review

Dear Guest: We are pleased to know that you enjoyed your stay at our hotel. We can gladly inform you know that the issues with the WIFI have been already resolved, unfortunately at the time of your stay, we were changing our service provider and that was the reason of the issues with the connection. We hope to count with... More 

london
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed April 8, 2015 via mobile

The air conditioning never worked. The staff are mostly not very friendly or interested in problems or questions. I got stuck in the lift one afternoon for ten minutes . I rang the alarm 15 times. I got in on floor 11 and got out on floor 6 and had to walk the dirty staircase down to lobby . I... More 

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HPF1, Director de Relaciones Públicas at Plaza Florencia, responded to this review

Good morning Mr. / Mrs! We send you warm greetings and we thank you, you have commented about our hotel, however we would like to know why do you think that about our hotel. if you had a bad experience we would like to know what it was so we can improve our service. Day by day our staff is... More 

Schweinfurt, Germany
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 28, 2015

Location: safe neighborhood with plenty of restaurant options in walking distance. Metro only 5 minutes by foot away. Walk to Bellas Artes is about 40 minutes. Room: Clean rooms but older furniture. We had a room facing the Florencia street. If you can try to get a room not facing the street, there is a night club across the street... More 

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HPF1, Director de Relaciones con Clientes at Plaza Florencia, responded to this review

Good Morning Mr. / Mrs. Thank you for your comment. We are happy that you had visited our Hotel. We hope see you soon! More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 25, 2015

The hotel is a 2-star equivalent in the US. It is very clean, but the room is relatively small. There is no fridge nor microwave in the room, but given the food options around the hotel, you don't need them anyway (see the food options below). The bathroom has a shower but no tub. Basic soap and shampoo are provided.... More 

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HPF1, Director de Relaciones con Clientes at Plaza Florencia, responded to this review

Good Morning Mr. / Mrs. Thank you for your comment. We are happy that you had visited our Hotel. We hope see you soon! More 

Williamstown, Massachusetts
Level Contributor
179 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed February 27, 2015

Located in Zona Rosa, this hotel is in a safe, but busy neighborhood. There are many restaurants--Casa De Tono is around the corner on Londres and worth the wait. The rooms are clean and the staff is pretty helpful, but it is a busy hotel, so if you need help, it might be best to use the computer around the... More 

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HPF1, Director de Relaciones Públicas at Plaza Florencia, responded to this review

Dear guest: Thank you for choosing our hotel in your stay at Mexico City. We are glad that you were able to enjoy and experience at DF with us. We can happily inform you that our WIFI service has already been improved now, unfortunately at the time of your stay our internet service was being replaced. We hope to be... More 

Toronto, Canada
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed February 4, 2015

What can i say? - it seemed like a great deal initially - but you do get less than you paid for. The only good thing about this hotel is that its staff seems to speak more English than anywhere else. When we entered our room the sink was not emptying out - we waited much longer than promised for... More 

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