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Emporio Reforma

Certificate of Excellence
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Av Paseo de la Reforma 124 | Col. Juarez, Mexico City 06600, Mexico
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1 room 1 adult
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Emporio Reforma
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407 Reviews from our TripAdvisor Community

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Santiago, Chile
1 review
4 of 5 stars Reviewed 6 days ago NEW

Spent four days visiting only a few of this marvelous city's attractions and the hotel proved an ideal base for all our tours. Centrally located, the hotel provides easy access to Mexico City's many public and tourism transports, is located a scant 30' from the city's historical down town and is sorrounded by many restaurants and shopping centers. Personnel at... More 

Helpful?
Thank Carlos_A_Ay
San Jose
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a very well located hotel, in the middle of Reforma Blvd, giving us the chance to visit the most important places of the city by walking safely. Rooms are well furnished and comfortable, always very clean and tidy. We even found that our bath tub had a jacuzzi system installed. But the best part is the people and... More 

Helpful?
Thank robertocquirosz
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear Mr. Roberto C. Quiroz: On behalf of all employees of the Hotel Emporio Reforma, we thank the time spent completing this questionnaire. It is gratifying to know that we met your expectations and have made their stay very enjoyable. We see you soon. Best regards. More 

Mexico City, Mexico
Level Contributor
1 review
4 of 5 stars Reviewed 4 weeks ago

A couple of weeks ago I went with my family to the New Year's Eve party. I think the restaurant is small but all the people had a great time, live music. Great food. I received special treatment from Fernando Medina. Thank you for all.

Helpful?
Thank SergioRCastro
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

Dear Mr. Castro: We are pleased to hear from our guests, we appreciate your time to answer the questionnaire, yours comments are vital to further improve our services. Your comments will be transmitted to Food and B area. We are committed and working harder than ever and well favored ourselves to serve as you deserve. Best regards. More 

Sarasota, Florida
1 review
5 of 5 stars Reviewed December 2, 2015

The place has a great environment, a good services and a nice building ! My advice once your in the big city, you absolutely have to try the food, if your looking of a typical Mexican meal, you can´t miss the hotel´s chef Joaquin, a delicious combination of spiciness and great of course a marvelous taste.

Helpful?
Thank MayTabu
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review
Google Translation

Nos complace tener noticias de nuestros huépedes, le agradecemos su evaluación en su reciente visita a esta su casa. Su... More 

Miami
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 26, 2015 via mobile

Had to squeeze between the bed and bathroom to get to the closet. Do lots of traveling and probably the smallest room I've ever stayed in. Tried using the internet in the lobby while meeting a customer could not connect, said too many users were connected. The guy at the front desk told m me I had to wait until... More 

Helpful?
Thank Hugo A
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review
Google Translation

Le agradecemos su evaluación y tiempo en retroalimentarnos en nuestras áreas de oportunidad detectadas durante su estancia. Es importante para... More 

Weston, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 26, 2015

Overall the Hotel is convenient located , I booked the hotel from 10/20/2015 to 10/25/2015. The last 2 nights the air conditioned failed , the maintenance team could no fix the problem , very old AC water cooled system.... the Hotel must update this. Not recommended

Helpful?
Thank mmatute23
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review
Google Translation

Muchas gracias por tomarse el tiempo para llenar el cuestionario durante su visita, su comentario ha sido transmitido al Encargado... More 

Vienna, Austria
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed October 25, 2015

The three of us (1 adult, 2 children) were packed into a room the size of a shoe box. There was 1 bed (100 cm) and a fold-out chair. We had to step over our suitcase, and when one person moved, the other two had to sit on the bed or move to the bath. When I complained that we... More 

Helpful?
Thank Irina_Vienna
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review
Google Translation

Gracias por tomarse el tiempo por su evaluación y retroalimentación en nuestras áreas de oportunidades las cuales fueron detectadas durante... More 

1 review
1 of 5 stars Reviewed October 20, 2015 via mobile

Stayed there for 1 night, and one night only. That odor at the lobby of sewage permeates throughout. I stayed in one of their "junior suites". And quite honestly even thought nothing looked dirty, I couldn't even get in bed. Literally slept on top of it fully clothed. The putrified-like smell just gives you a creepy feeling. I wouldn't go... More 

Helpful?
Thank Odranöel B
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

I really appreciate your feedback that very helpful for us. I apologize for the inconvenience, I should hard work with that kind of comments, because the entire Hotel should be clean and pleasant smelling. Thanks a lot. More 

Silver City, New Mexico
Level Contributor
4 reviews
5 of 5 stars Reviewed October 19, 2015

Clean/well maintained rooms, our requests were filled immediately. The location was very centralized for all our activities. Restaurant staff were friendly and quick to help/serve us, especially Eduardo, He treated us like family, and the food was excellent and inexpensive! The entire staff was eager to help us/serve us! We highly recommend this hotel to anyone traveling to Mexico City.... More 

Helpful?
Thank clara575
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Thanks a lot for your comments it´s very important for all staff to know your stay has been comfortable and pleasant. I hope you come back soon at Mexico City in your home Hotel Emporio Reform. Regards, More 

San Diego, California, United States
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 1, 2015

I decided to do our international customer service coaching certification on this hotel after checking other hotels based on tripadvisor reviews. I am so happy with the decision and very pleased with the service received at this hotel. Since my first communication to the sales department to block the date for my event, Manuel, the sales manager was very informative,... More 

Helpful?
Thank CarmenVelascoSQI
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. it´s very important for all staff to know your stay has been comfortable and pleasant. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma. More 

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