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All 279 Mexico City hotels

Emporio Reforma

3.5 of 5 Hotel   |   Av Paseo de la Reforma 124 | Col. Juarez, Mexico City 06600, Mexico
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85%
Ranked #41 of 279 hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed May 26, 2014
suehlawrence Edinburgh, United Kingdom
  • Reviews (261)
  • Photos (51)
  • Amenities
  • Room tips (15)
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261 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Edinburgh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 26, 2014

Hotel Emporio Reforma is perfectly located on the city's main thoroughfare, only 10 minutes form the Anthropoligical Museum and Modern Art Gallery and in the other direction, only ten minutes from the old historic centre. Also a mere 30 minutes drive from the airport. The staff go above and beyond in order to assist any queries and everything is done... More

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma More

Melbourne
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed May 10, 2014

Stayed one night at Emporio, staff were friendly and helpful. The room was small and pokey, but definitely clean. There was a dank old sock smell the moment you stepped out of the elevator and particularly in the room. The buffet breakfast was fine. The location is on the outskirts of centro historico, a 15 minute walk to Zocalo.

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

I really appreciate your feedback that very helpful for us. I apologize for the inconvenience, I should hard work with that kind of comments, because the entire Hotel should be clean and pleasant smelling. Thanks a lot, regards. More

puerto Vallarta
1 review
5 of 5 stars Reviewed April 9, 2014

This was our first stay at the Emporio...we usually stay in the south part of DF. The hotel is a small and intimate. For a small charge we upgraded to a larger room with 2 beds which was more comfortable than the room we had originally booked. The staff was friendly, helpful, and courteous. The breakfast buffet was wonderful. The... More

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Thanks a lot for your comments it´s very important for all staff to know your stay has been comfortable and pleasant. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma More

Francais/Español in UK
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 15, 2014

Travelling from Brasil to Mexico for business purposes, I arrive really early in the mroning as a lot of people travelling from far away (5h30am). I arrived at 7am in the hotel and I asked if I could enter my room already booked to take a shower,in order to go to work straight away? Their answer was "I have to... More

Was this review helpful? Yes 1
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

I really appreciate your feedback that very helpful for us. Usually, check in is 15:00 and check out 13:00, for this reason you need to pay a little difference if we have available. the best option is booking one night before, if you arrive early morning. . We hope you come back soon at Mexico City in your home Hotel... More

Oakville, Canada
Top Contributor
89 reviews 89 reviews
28 hotel reviews
152 helpful votes 152 helpful votes
5 of 5 stars Reviewed January 1, 2014

From check in at 1:30 am to my check out two days later I had nothing but positive experiences with the Emporio. The staff were all friendly and very professional. I'm fluent in Spanish so I had no language difficulties at all but a friend who lives in DF and stayed with me doesn't speak Spanish and even the desk... More

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, Director General at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma Happy New Year¡¡¡¡¡¡ More

Tampico, Mexico
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 24, 2013

Emporio is so very nice, I will recommend it to all my friends and family, very clean, Food was wonderful, and not expensive, and everyone is so very nice and professional. If you go to Mexico City don't stay any place else!

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We really appreciate your comments and it is a pleasure for us to know your stay was comfortable and nice. Everytime, we try to continue with the same service and quality. One more time thank you very much. Best regards, More

Maputo, Mozambique
Contributor
18 reviews 18 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 5, 2013

I really wonder how many stars this hotel has, as it was one of the recommended hotels i got from a list of 5. It said 5 stars but i dont believe it. It is clean but the hotel seems to be a bit old. The rooms are small but comfortable. One thing that really pissed me off was the... More

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. Your feedback is very important, because the staff need to speak English all the time, sorry for the inconvenience. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma More

Weston, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 4, 2013 via mobile

We stay here for 5 days. The hotel its well located on reforma ave. Our room was in the 3th floor with view to the street, the room was nice and big, the bathroom was really nice with separated shower and huge tube (which my daughter enjoy some nights). Every day they put 2 bottles of water in our room... More

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Thanks a lot for your comments it´s very important for all staff to know your stay has been pleasant and comfortable. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma More

bedford, nh
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 17, 2013

Café free the first day in room then you pay. Restaurant is mediocre. Suggest going to another restaurant if time permits. Room was very small and difficult to move around due to its size. You receive one free bottle of water per day.

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Unfortunately your experience sounds bad. Thanks for your feedback, everyone will try to service and offers the best that we can. The Hotel has different kind of rooms and views. The Restaurant is Mexican food a buffet, if you could send me more information please write email to mexico.gerentereserv@hotelesemporio.com Thanks a lot. More

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Additional Information about Emporio Reforma

Address: Av Paseo de la Reforma 124 | Col. Juarez, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Emporio Reforma 3.5*
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Also Known As:
Emporio Reforma Mexico City
Emporio Reforma Hotel Mexico City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style
#16 Romantic Hotel in Mexico City
Hotel Class
Number of rooms
145

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