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Emporio Reforma

Certificate of Excellence
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Av Paseo de la Reforma 124 | Col. Juarez, Mexico City 06600, Mexico
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1 room 1 guest
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Emporio Reforma
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354 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I decided to do our international customer service coaching certification on this hotel after checking other hotels based on tripadvisor reviews. I am so happy with the decision and very pleased with the service received at this hotel. Since my first communication to the sales department to block the date for my event, Manuel, the sales manager was very informative,... More 

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Rock Hill
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a small hotel in the Reforma district. It has nice rooms and a fantastic restaurant. All the staff is extremely helpful and always asking to help. I have stayed at this hotel twice so far and it is a favorite in Mexico.

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma More 

Atlanta, Georgia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Even though the room had columns in it that broke up the group interaction, the staff went out of their way to fix the internet, set up the tables and everything to our liking. I think they must have worked over 12 hours/day. We were especially helped by Jose Luis Rodriguez Estrada and Cecilia (?) who coordinated everything.

Was this review helpful? Yes
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Along Mexico City's bustling Avenida de la Reforma with hotel chains galore, a hidden gem exists, Hotel Emporio Reforma. Quite reasonable rates for comfortable, smalish rooms. Each bath has a jacuzzi and an array of toiletries. The restaurant's breakfast, lunch and all you can eat buffets present a sumptious variety of Mexican dishes. Throughout the 8 years of annual visits,... More 

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 16, 2015

Just checked out from the Emporio Reforma in Mexico City. I came here on a business trip and needed a place near the centro historico. Stayed in room 1008. The Hotels looks good enough when you arrive, however once you I saw the room, I should have cancelled and gone elsewhere. The room had only about 2 ft clearance on... More 

Was this review helpful? Yes 1
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

I really appreciate your feedback that very helpful for us. I apologize for the inconvenience, I should hard work with that kind of comments Please, accept our more sincere apology. Regards, More 

Panama City, Panama
Level Contributor
199 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed July 3, 2015

I am sure that this hotel used to be great many, many years ago (in the 40s or 50s). The hotel has a good location, being in reforma, but it is very noisy. The inside walls are very thin and you can hear everything of the next door room. Also, the hotel has an old place/food general smell (not nice),... More 

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Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

I really appreciate your feedback that very helpful for us. I apologize for the inconvenience, I should hard work with that kind of comments, because the entire Hotel should be clean and pleasant smelling. Regards, More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 1, 2015

This hotel is not so bad, but not one I will book again. There are a lot of hotels in Reforma, Mexico City that repeating one that is not awesome, is not a great deal. The room is very small and the bed is a double when usually those rooms have king size beds, they do not have parking lot,... More 

Was this review helpful? Yes 1
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. Your feedback is very important, I apologize for the inconvenience and we will talk with the staff. Please, accept our more sincere apology. Regards, More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed May 9, 2015

This hotel is a great place to stay by Reforma area. The hotel is not high end but location is fabulous and service is great! The rooms with a king size bed are VERY SMALL, but comfortable and the gym is good enough for business travellers. The internet connection is good. So is a great deal for the price you... More 

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

We sincerely appreciate your taking time to provide your comments; it is helpful for us to know your experience in the Hotel. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma More 

Genesee, Colorado
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 21, 2015

We stayed five nights during our vacation. Although I was concerned about some of the reviews of the rooms, we chose a Junior Suite and were very pleased. The room did not show any sign of wear or tear, age or any of the other concerns that people had in other reviews. In fact, it was hard to distinguish this... More 

Was this review helpful? Yes 2
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Thanks a lot for your description, it is a pleasure to know that you stay was enjoyable. There is a different kind of you room and food. We hope you come back soon at Mexico City in your home Hotel Emporio Reforma. More 

Buenos Aires, Argentina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 3, 2015

All the staff is excellent. There are security people all around the hotel. Rooms very clean. Excellent location near to subway stations, bus stops and restorants. Great nightlife. Very safey surroundings

Was this review helpful? Yes 1
Emporio_Mexico_Hotel, General Manager at Emporio Reforma, responded to this review

Thanks a lot for your comments it´s very important for all staff to know your stay has been comfortable and pleasant. I hope you come back soon at Mexico City in your home Hotel Emporio Reforma. Regards, More 

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