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BEST WESTERN Estoril

Luis Moya 93, Mexico City 06070, Mexico
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BEST WESTERN Estoril
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Ranked #195 of 295 Hotels in Mexico City
A recent review
3 of 5 stars Reviewed April 21, 2015
Mukund J Maywood, NJ, United States
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105 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Swansea County, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 5, 2015

The staff either do not speak English or have a very poor command of the language which I would think would be an essential requirement for communication in an international hotel. Choose a different hotel if you cannot speak fluent Spanish! Also the hotel is showing signs of needing an update. The electronic room locks were very problematical with very... More 

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Maywood, NJ, United States
1 review
3 of 5 stars Reviewed April 21, 2015

We had average experience. Guest room carpets need replacement with commercial grade carpets or tiles, Also bed blankets need replacement. Breakfast was good. Very conveniently located to the city center. Communication with the desk staff and restaurant staff was problem as no one spoke English.

Review collected in partnership with Best Western

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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 4, 2015

We spend just one night, the Hotel staff was very kind. We didn't have the chance to taste the food. Ubication of this Hotel is fine if you are on business trip, vacation not to good, although the Zocalo is not far streets are kind of lonely. Near is a food place called "El Cuadrilatero" a place to taste very... More 

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Merida, Mexico
1 review
2 of 5 stars Reviewed March 24, 2015

Coould not find my reservation in ther system. They told me I had to print it out. i only had it on my phone. I had to explain three times to the clerk that I had no way to print. Finally another helped me and I sent the reservation to the hotel email. Matress covered in plastic and quite worn... More 

Review collected in partnership with Best Western

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Travelers are raving about these Mexico City hotels

Merida, Mexico
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 1, 2015

Typically at BW you know what to expect and are seldom surprised although from time to time disappointed. This proved to be the case at the BW Estoril. The hotel is advertised as being in the Historico Centro of Mexico City. True enough I guess, but they fail to mention it is also in the middle of a commercial part... More 

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upstate new york
Level Contributor
202 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
4 of 5 stars Reviewed November 5, 2014

We were delayed in our flight and ended up having to find a hotel in Mexico City for three nights. The Best Western Estoril had availability and we were glad they did. From the moment we walked in the door to the moment we left, the staff were as helpful as they could be, offering suggestions for things to do... More 

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Stockholm, Sweden
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed October 14, 2014

I was not atall impressed with this hotel. The room was very small and the ac was extremely old fashioned and didn't really work very well. The hotel had probably the worst Internet access I've used in 5 years, they said it was working fine, but it was slower than dialup. The service at the front desk was appalling, to... More 

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1 review
1 of 5 stars Reviewed August 3, 2014

Please, don't consider this hotel, in 3 nights the internet just work for 40 min!!!! none of all networks work Finally I could connect to a decent wi-fi, but it was the wi-fi from the hotel San Diego accros the street, so I did everything I need seat on the lobby and connected to the wi-fi from another hotel San... More 

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Perth, Australia
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 28, 2014

Stayed here for a Contiki trip by myself. Beds were VERY hard (and I pride myself on being able to sleep anywhere) so sleeping the first night was a bit of a struglle. The air con / heater in my room kept turning off and the water in the shower was freezing. The rooftop pool area was great, although they... More 

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Athens, Greece
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed February 16, 2014

Had recommend to us by our travel agent. Unfortunately not as we expected.Location was ok, but rooms not that good or clean.Usually best western hotel have better standards.I wouldn't recommend it for staying there

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