We were in Mexico City for a week vacation and booked The Best Western Royal Zona Hotel on a competing website. The price was excellent and the reviews seemed favorable. Overall, it is an OK place to stay. The staff was very friendly and helpful, the rooms were clean, and the WiFi is really fast and dependable. The neighborhood is... More

Staff were extremely rude, when we were not happy with our room and asked if we could possibly pay to upgrade they offered us a $160USD upgrade to the penthouse suite as that is the only better room they had. There was no was were paying a total of $260USD for a night in a best western so after no... More

I stayed there one night in march on my way to Cancun and Playa del Carmen so I can not write much. Most important information are: great location good base for city tour, hotel and rooms clean and nice, bathrooms too. Breakfast tasty and various dishes available. Staff friendly and very helpfull. PH is really really nice. Big terrace at... More

upscale but not pretentious, very clean, efficient. rooftop bar and heated pool are great for relaxing after a day of sightseeing or business. room temperature was a little cool and didn't respond to heat controls but everything worked (plumbing, lights, tv, etc), good quality linens. comfortable place for a traveler to unwind. More

I´ve been here for 3 nights in April 2010, i have used it to explore mexico city and teotihuacan, so i didn´t spend a lot of time on the hotel, but i apprecieted the breakfast and the location, right in zona rosa, where you can explore walking without any problems, the area is heavely guarded by a lot of police,... More

We really enjoyed our stay in this hotel. We had a great view over the city and the neighbourhood is very nice as well. The rooms are spacious, well equiped and the beds are very comfortable with a hard matress. We would definately recommend this hotel and have no complains at all! The breakfast was good as well with eggs,... More

This is a reasonably priced hotel in the middle of the Zona Rosa. Location is good, with lots of shops, restaurants etc nearby. Don't expect luxury or extras with this hotel, but the basics were there. No complaints with the room service. What needs some training and work is the front desk. They have good intentions, but are not as... More

this hotel was was marvelous at FIRST but i do have a few crititsisoms when we got to the hotel room the bed sheets had not been changed and the smell i their was apourling other than that it was fine. I also have to say i found cockroaches in the bath tub and a turd in the 'outstanding' pool... More

My tour operator has selected this hotel and I was not too happy about it. The hotel is located in a clubby area, with the partying going on nearby all night. Very significant police presence make one more reassured that nothing would happen. The electronic key did not work every single time I needed to opem my door, so I... More