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All 282 Mexico City hotels

Royal Zona Rosa Hotel

3.0 of 5 Hotel   |   Amberes 78 - Zona Rosa | Colonia Juárez, Mexico City 06600, Mexico
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Ranked #159 of 282 hotels in Mexico City
A recent review
4 of 5 stars Reviewed May 13, 2014
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208 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
Marion, Iowa
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel in the past and have always had a good experience, however I'm not sure if management changed or what happened. First the pool was yellow and very dirty. The temperature was very nice. But it felt as of the chlorine was eating at my skin. We have two children and we bought slushies for... More

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Top Contributor
71 reviews 71 reviews
41 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 13, 2014

Was pleasantly surprised. Rooms were a little out of date but very roomy. Front desk were very attentive and breakfast was lovely. The rooftop bar was great. Good menu and good service - would've loved longer open hours. The location is nice and there are lots of places to eat in the vacinity which has you spending more time exploring... More

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Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 11, 2014

One of the reviews says that the hotel has no amenities and that is SO not true. There are two restaurants, a beautiful, heated rooftop pool, a gym and a beauty salon. The rooms are fine-- clean, reliable internet, TV, refrigerator. One review said you can't get room service, which is also not true. There is no room service menu... More

Was this review helpful? Yes 4
Miami, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 5, 2014

We do not recommend to anyone to stay at this hotel. The staff does not care and they were very unpleasant. The toilet paper and towels were limited. We have to share towels and they do not change them daily. Aeromexico offers a Vacation Package, including flight, hotel and ground transportation. However, Aeromexico does not want to be responsible for... More

Was this review helpful? Yes 1
Bloomington, Minnesota
1 review
2 of 5 stars Reviewed March 31, 2014

For a discount rate hotel, it is quite nice. The beds are incredibly HARD. We stayed six nights and were exhausted by the time we left from lack of sleep. We slept on four different beds since we changed rooms twice (once for a different bed and once because of no air conditioning). We specifically asked for a softer bed;... More

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Ambergris Caye, Belize
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 26, 2013

My cousin and I went to the hotel blindly with recommendations of a taxi driver, not expecting anything but a clean room. Upon reaching, Delfino, a doorbell boy, took our luggage in and took us to the front desk. We checked in with Carmen, who we found to be very pleasant, with just checking us in and answering all of... More

Was this review helpful? Yes 4
San Francisco, California, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 7, 2013

The hotel is quite bad with the management of the hotel very unplesant. Moreover they charged me twice for the same room and now I am calling them since 2 months and they are always saying ahorrita.. I understand that i WILL NEVER SEE BACK MY 200 $. IN THE END I QUALIFIED THIS HOTEL LIKE LADRONES!!!!

Was this review helpful? Yes 1
Brisbane, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 15, 2013

We have stayed here twice over the last year and a half. The hotel is in a great location in Zona Rosa, close to the Paseo de La Reforma. The Zona Rosa colonia is very safe. Service at the hotel was very friendly, from front-of-house staff to cleaners. Our rooms were clean and spacious but stuffy. The air-conditioning was not... More

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Brisbane, Australia
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 10, 2013

We stayed in this hotel from 31 July to 8 August 2013. It is cheap and clean and good location, but it is not a four star hotel. At best it is a two and a half inn. There are absolutely no facilities and no room service.It advertised for free internet. I tried to log in and in fact introduced... More

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San Antonio, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 4, 2013

This hotel is in the heart of the Zona Rosa. It is an excellent value for the price. Room was large with a small sofa and desk. The security safe was broken and the air conditioner was quite noisy. The staff were courteous and helpful. I would definitely stay there again.

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Additional Information about Royal Zona Rosa Hotel

Address: Amberes 78 - Zona Rosa | Colonia Juárez, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Royal Zona Rosa Hotel 3*
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Also Known As:
Hotel Royal Zona Rosa
Best Western Mexico City
Royal Zona Rosa Hotel Mexico City

129 photos of this hotel

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Hotel & grounds (54)
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Hotel & grounds (4)
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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