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Gran Hotel Ciudad de Mexico

Certificate of Excellence
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Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
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Gran Hotel Ciudad de Mexico
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1,224 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Gran Hotel Ciudad de Mexico
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New York City, New York
2 reviews
5 of 5 stars Reviewed January 13, 2011

We wanted a place that was central and efficient and beautiful. Even if you don't stay at the Gran Hotel, you have to see the lobby. In many books, the image shown for "centro" is the lobby of this hotel, so even if there were problems, just the amazing art nouveau lobby is worth visiting or staying there. But, the... More 

Was this review helpful? Yes
GranHotelCM087, General Manager at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your kind comments! We are happy to know you have enjoyed your stay. We are working hard on improving the service in our restaurants and the seasoning of the food. We are paying attention on improving as well the quality of our coffee, thank you for making us notice! It is true that the interior rooms have... More 

UK
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2011

We stayed four nights (plus one on the way back) at the Gran Hotel and found it to be fanstastic value (with the special offer on their website) and a great base to explore Mexico City. Located right off the main square (the Zocalo) which was the hub of activity over the Christmas period - although we must warn that... More 

Was this review helpful? Yes 2
GranHotelCM087, General Manager at Gran Hotel Ciudad de Mexico, responded to this review

We are pleased to read you have enjoyed your stay in the Gran Hotel Ciudad de Mexico. As you mentioned, our location is a good start to explore Mexico City’s main tourist attractions, plus the unique view the hotel owns to the “Zocalo”. Currently, the schedule of the Brunch Buffet service in our “Terraza” Restaurant is Saturday and Sunday from... More 

nampa, id
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 14, 2010

Gracious hotel, four story open center with incredible stained glass ceiling. We stayed in a suite with a sitting room. Very quiet, clean and near the main city square. Two blocks from the national palace where Diego Rivera's murals are displayed. It has a fourth floor restaurant where you can eat on the patio overlooking the square. Good food and... More 

Was this review helpful? Yes 2
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 8, 2010

At the end of two-week trip traveling through Mexico and culminating in Mexico City, I thought staying at the Gran Hotel would be the cherry on the cake. Unfortunately, I was very disappointed with the room (uncomfortable bed), service (lost one of my shirts sent for laundry) and location (Zocalo is a ghost town at night with nothing to do... More 

Was this review helpful? Yes 1
Hotel_el_Ejecutivo, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review

The Zocalo, being the main square in Mexico City, is full of joy during the day and at night there are several restaurants and cafeterias that tourists like to frequent. From time to time, the Zocalo offers different events and performances. Our concierge will be happy to inform you about any attraction or event around the area, and even make... More 

Quetzaltenango, Guatemala
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 5, 2010

I stayed one night in this hotel. I was exhausted from travelling so wanted to relax one day in a comfortable environment with a TV & remote control and room service. The hotel and indeed the room was beautiful and I had a lovely bath before settling in front of the TV. Apart from that, the service was indeed awful.... More 

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Hotel_el_Ejecutivo, Guest Relations Manager at Gran Hotel Ciudad de Mexico, responded to this review

We are really sorry about the inconvenients our room service may have caused. We assure you that this is not our regular service, above all, we respect our clients privacy and comfort. We will ensure with the concerned departments that these situations do not happen again. Thanks for the comment, that is how we improve our service. More 

Jamesburg, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 25, 2010

Our business causes us to travel a lot, many hotels. This weekend was a pleasure trip. The greatest discovery, by chance, was the Gran Hotel of Mexico City, a step back in time. The huge Tiffany stained glass ceiling by Jacques Gruber, five stories above the lobby, the antique and in use Otis elevator, along with the several 6' high... More 

Was this review helpful? Yes 1
Gothenburg, Sweden
1 review
5 of 5 stars Reviewed October 21, 2010

Me and my father stayed at this hotel for two nights during our around the world-trip. When you enter the lobby you see the beautiful birds in two cages and the amazing glass roof. Although it's around 100 years old it really looks and feels fresh while keeping the old touch. The room was great with a view of the... More 

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Hong Kong
Contributor
17 reviews 17 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 6, 2010

Since it was my first time to Mexico City, I wanted to book myself a hotel located in central downtown. The hotel photos and information look appealling on the internet. Given such location and promotion room rate at US$95 inclusive of tax (without breakfast) I booked myself this hotel. Turn out this hotel do meet all my requests. I am... More 

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Laguna Beach, California
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 8, 2010

Time flies fast. I sttayed at this hotel 25 years ago. At the time it was a beautiful, mellow place. So, when I came back to DF and stayed in Polanco I decided to extend my stay in Mexico City at this hotel. I took a taxi from Polanco to Zocalo and came to this hotel to arrange a reservation.... More 

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Hotel_el_Ejecutivo, Manager at Gran Hotel Ciudad de Mexico, responded to this review

We do care about our clients’ feedback and appreciate it, therefore we have created a special department to attend and solve any kind of comments and complaints. Our security team is in charge to keep our guests’ well being 24/7, by no means they pretend to disturb any client or visitor, moreover, they are well welcome to know our historical... More 

Paris
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed September 8, 2010

Our stay was very fine with a nice and quiet room. We book a last minute opportunity and we pay a little price (70€). The main hall is very nice and the staff helpful. We went also at the restaurant at the top that has a very nice view. the food was poor quality and the staff very unfriendly. I... More 

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