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Gran Hotel Ciudad de Mexico

Certificate of Excellence
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Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
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1,438 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (250)
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San Antonio, Texas
2 reviews
4 of 5 stars Reviewed yesterday NEW

Martin and Mario were so very nice and professional as well. The housekeepers are extremely efficient and nice too! We stayed in #314 which was very comfortable. If you need a taxi driver ask front desk to call Eduardo Rodriguez , he is an awesome tourguide and wonderful young man. Gracias Amigos, Diana and Hector Cancel (San Antonio, Texas)

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Boston, Massachusetts
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

A beautiful hotel. Great central location. English speaking staff. We had a large corner room on the third floor with great views. Room was very quiet and comfortable. They have an amazing original Tiffani ceiling and ancient elevators still operational. Fun. There is also valet parking. A word of advice: wE had dinner on the balcony restaurant. Great view -... More 

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Coconut Creek, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Great Location, Clean rooms. well decorated and the service is unexplainable. The Terraza restaurant is not that great. We had a burger which was 3 out of 10 and we had margarita with hoping to have Mexican Margarita but unfortunetly was mediocre. However we will surely return to Mexico City and I could not imagine staying anywhere but in Gran... More 

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Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your kind comment. We are pleased that you have been enjoy of our elegant and comfortable rooms. It is important to say that our hotel has an lovely location , is this in the heart of the city. It is worth mentioning that we have the best spectacular view on our terrace and exquisite food.... More 

Chicago, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed one night while I was in town for business and couldn't have had a better stay. Staff was helpful and friendly and the property was beautiful and were happy to provide dinner recommendations, travel arrangements and a cab to the airport. If I'm ever in Mexico City again I know where I'm staying-

Was this review helpful? Yes
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for letting us know how was your stay in our hotel. For us it is a pleasure to have been able to enjoy of our excellent services, because our staff is highly trained to always provide the best quality service. It will be a privilige to have your visit again More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

We traveled to Mexico to run the city's marathon and we booked this hotel because it was at a walking distance from the starting line. We were not disappointed in the slightest. First of all, we were received like V.I.Ps. After a very long day of traveling, it was just what we needed. The staff were super welcoming and they... More 

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Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your comment. Gran Hotel Ciudad de Mexico has a beautiful history of our beginning the twentieth century with an extraordinary Art Nouveau architecture and our lovely stained glass Tiffany style, it is a luminous and visual symphony for our senses .We are very pleased to have been able to enjoy our stylish and comfortable rooms. Noteworthy that... More 

Scotland, United Kingdom
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Perfect rooms, service & location. Very helpful & friendly staff in the hotel. We had a master suite overlooking the Zocalo which was excellent! Couldnt really fault anything with our stay. The hotel concierge arranged some tours and dinner reservations for us which were all very good. The gym is well equipped too.

Was this review helpful? Yes
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your kind comment. We are pleased that you have been enjoy of our confortables rooms and our excellent gym. Likewise it is important to say that our hotel has an lovely location, surrounded by various touristic places. For us will always be a pleasure to have your visit again. More 

Chicago
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

The Hotel is Beautiful. The room had a view of the Zocalo. The hotel service is excellent. I would especially like to thank ESTEBAN,OSCAR,ALEJANDRO AND ARMANDO who work at the hotels restaurant. We had an early return flight which meant we needed to leave early in the morning and when we told the restaurant staff that we weren't going to... More 

Was this review helpful? Yes 1
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your comment. For us it is a great privilege our excellent services that have been to his liking. Gran Hotel Ciudad De Mexico is located in the heart of the city with it’s beautiful touristic places. Likewise we appreciate your kind mention, we will send it to our staff corresponding. It's a pleasure with your... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 1 week ago

The hotel is in front of the Zocalo and walking distance to many of the important structures in Mexico City. The hotel is amazing, and the staff is wonderful. They were very informative and helpful. The rooms were spacious and very clean. I highly recommend that if you visit Mexico City you must stay in this hotel.

Was this review helpful? Yes
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your comment. We are pleased that you enjoyed the excellence of our personalized service and the beauty of our architecture, with its "Art Nouveau" style and with the Tiffany stained glass which is regarded as a world treasure. Our location is a positive plus, since we are located in a tourist area, taking a few... More 

Long Beach, California
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

The property is stunning and the service is stellar. The staff create a welcoming and warm environment by adding little touches like a small dessert assortment upon arriving into your room. When I stayed there I had a view of the Zocalo and there was a loud music festival and the bass would penetrate the walls. The staff relocated me... More 

Was this review helpful? Yes
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your comment. We are pleased to give you an excellent service provided by a highly staff, creating you an unforgettable experiences. We regret that you have had these problems during your stay, since this area has a large number of attractions for diversity sometimes can be noisy, but in your next visit can offer an internal room... More 

Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 1 week ago

The hotel was great as was the location and the room but above all was the wonderful restaurant staff both Adan on table was informative with all the food, and the manager David help full in every regard, also if you want to meet more helpful people lookout for Mary and Edward. We spoke no Spanish and had little understanding... More 

Was this review helpful? Yes
Gerente G, Jorge M. at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your comment. We appreciate that your stay was satisfactory. For us is so important to give you always an excellent friendly, thoughtful and personalized service, also we thank you your kind mentions, we will say to our corresponding staff. The plus of our Hotel is the location, because we are in the heart of the City, around... More 

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