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Gran Hotel Ciudad de Mexico

Certificate of Excellence
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Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
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Gran Hotel Ciudad de Mexico
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1,171 reviews from our community

Traveler rating
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288
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105
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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Los Angeles, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

our visit was brief but our 5 star hotel with a room overlooking the socket that was stunningly beautiful morning got up by wanting to visit everything was little time and ordered some recommendations reception although most special was the great service from the hotel to us with a new art and architecture imprecionable 2 elevators in the late nineteenth... More 

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Richmond, California
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our stay over Valentine's Day weekend was great. The hotel is beautiful and located central to many different interesting sites. Staff was kind and helpful. Good wi-fi. We were warned upon arrival that there would be some noise from the main square due to the setup for a big concert and event, but that didn't bother us at all. We... More 

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your review about your stay with us, we feel proud to know that we have the opportunity to receive you in such a beautiful date. As you kindly mentioned, in our website we have different packages that were thought for all our visitors needs, there is a special experience for everyone at Gran Hotel Ciudad de México.... More 

San Miguel de Allende, Mexico
Top Contributor
81 reviews 81 reviews
16 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Our lovely room with view out over the Zocolo was well-appointed and very quiet: junior suite 105 Excellent friendly service. A perfect stay in DF. Love the roof top terrace and the enormous margaritas to enjoy as the evening sets in!

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your review about your recent stay with us. It is great to know that you enjoy it and were able to appreciate the wonderful view that our Junior Suite rooms offers to our guests as well as the magnificent view from our Terraza. Maybe in a new opportunity you will like to take a time in our... More 

Mexico City, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

What a great weekend in Mexico City! We stayed in the Gran Hotel de Ciudad Mexico, what a historical experience. And it didn’t hurt that 007 was rumoured to be in the hotel. (Also we were treated royally in the hotel restaurant overlooking the historic centre of Mexico City - Eduardo and Adan made our evening.) The decor in the... More 

Was this review helpful? Yes 1
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your review and preference; it was a real pleasure to hosting you in your visit to Mexico City and that the attention provided by our staff was useful for you as we have a professional service that will assist you before, during and after your stay. About the confusion with your pick up service, we are deeply... More 

Somerville, Massachusetts
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay here very much. I especially enjoyed passing time in the restaurant on the rooftop with its amazing view of the Zócolo. The service of Mary and Adan was excellent and the food of chef Oscar Gonzalez was as good as the view.

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your comment about your recent stay with us. It is great to know that you could enjoy the wonderful view from our restaurant Terraza as well as our service and delicious meals with a traditional flavor, quality that in conjunction with our unique architecture with own beauty, historic value, and the highest service standards of quality and comfort... More 

Wgtn, NZ
Top Contributor
63 reviews 63 reviews
15 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

the staff went out of their way to make our stay comfortable & pleasant. The champagne in the foyer after a hard day's sightseeing made our feet feel instantly revived. Our room on the 4th floor however suffered from constant noise from the air conditioning unit. & we were forced to keep the bathroom door closed as the extractor fan... More 

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for your review about your recent stay with us, it is great to know that you enjoyed our service and amenities. We also appreciate the observations you kindly made about our Terraza and we are deeply sorry to know that the food and beverages were not satisfactory to you because we have a commitment with the quality and... More 

Toronto, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This a lovely old hotel right across the road from the Zocola. It is within walking distance of all the famous sights i.e. Cathedral, museums. A drink on the rooftop restaurant is a must. The staff is beyond helpful.

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your preference and review. Being a guest of Gran Hotel Ciudad de Mexico is a unique opportunity to discover an exquisite place where you can feel a unique blend of comfort, service and style. Maybe in a new opportunity you will like to try a tour in the City and surroundings, our concierge will provide... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Can not say enough positive about our stay! Jose Luis Valadez (Chief Concierge) made it so special!! The room was spacious, and the bathroom glorious. Breakfast was amazing. Incredible service. Incredible location. Just perfect! And--the glasses of champagne at the front desk were marvellous :)

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you for share your experience with us. Gran Hotel Ciudad de Mexico Elegant blend historic style with modern amenities as well as a professional and efficient service that will provide you assistance before, during and after your stay. For our entire staff will be a honor to receive you again. More 

Las Vegas, Nevada
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel is in the best area in the Centro, right at the "Zocalo" you can walk to many different attractions like Palacio Nacional, Monte de Piedad, the main Church and a few blocks you can be in Cafe Tacuba excellent food, don't miss a "lechero coffee" and the Azulejos Samborns, the Postal Office, the hotel design is french but... More 

Was this review helpful? Yes 1
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your wonderful review about your stay with us. As you mentioned our privileged location allows our guests to visit different interesting and important places around us, if you need it we have a concierge service that will provided you all the information and suggestions to make your stay enjoyable as well as our entire staff will always focused... More 

Senior Contributor
29 reviews 29 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Staying at the Gran Hotel was the best introduction to Mexico City. The staff at this hotel are absolute professionals. Being greeted with a glass of champagne at check in was a great touch along with the ride up to our room in the wrought iron elevator. The decor of the hotel is amazing, the Tiffany stained glass roof is... More 

Was this review helpful? Yes 2
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your review regarding your stay in Gran Hotel Ciudad de Mexico. As you certainly described our beautiful hotel has a privileged location where our guests are able to enjoy an incredible view from their rooms or in our restaurant Terraza at time they enjoy delicious meals; all this in conjunction to our professional and efficient... More 

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