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Gran Hotel Ciudad de Mexico

Certificate of Excellence
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Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
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1,369 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (243)
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Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel de primera clase, no tengo ninguna queja. Seguro, limpio, comida buena, y todos muy amables. OK then I need to go english, this was an awesome hotel that provided good service, food, and the location is great. I will visit this place again as it has everything in its surroundings.

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London, UK
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed only 3 days and two nights and was enough to enjoy the most fancy rooms, affordable, comfortable, an extremely fast and high quality Laundry and Tailoring Services, 24 hours security, safe and enjoyable. An amazing Location in the middle of the City and accessible to all travelling places. The management team and concierges services are unbelievable, approachable... More 

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for sharing your kind comment For us it is very gratifying to know that your stay was satisfactory and that you enjoy the comfort of our exclusive suites and the great location of our hotel in the city center surrounded by several tourist attractions. One of our most important values is to provide a quality service,... More 

New York City, New York
Level Contributor
94 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A great place to visit Mexico, you will be staying in the best location. Enjoy impressive architecture, very friendly and professional staff. There is a rooftop restaurant overlooking Zocalo. Very reasonably priced, great for lunch and dinner. This hotel gets my 100 % recommendation, go for it!

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your great comment and even more for your kind recommendation For us it is an honor to offer you the most exclusive facilities in our hotel in Art Nouveau style We are glad that you enjoyed the incredible view from our terrace restaurant and excellent service from our staff. We look forward to your preference... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My sister and I stayed at Gran Hotel Ciudad de Mexico during our very short stay in Mexico City. We decided to splurge after roughing it in hostels for the 2 weeks prior - wanting something a bit 'fancy pants' before our flight to the States. It definitely did not disappoint. The staff are all great at the hotel. We... More 

Was this review helpful? Yes 1
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your kind comment. For us it is very gratifying to know that you and your sister enjoyed your stay at our hotel and our staff has been friendly at all times. Our mission is to make you happy with unique experiences. It will be a pleasure to count with your visit very soon. More 

London
Level Contributor
70 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed 1 week ago

I was very excited to stay at this hotel. Lobby and room were impressing. If you like antique style and can not afford very expensive hotel, this is a good experience. However, the air condition did not work so well. Only hot water was running. not cold water. was extremely hot! some rooms are noisy. If you are getting used... More 

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your comments and observations kindly shares with us. We are glad that have been to your liking the style our hotel, a beautiful representative of Art Nouveau style. We regret that you have had this problem during your stay, you can be assured that we continue improving our facilities to maintain our rooms in optimal condition. We hope... More 

Los Angeles, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The rooms are great but noisy. The best thing about this hotel are the wait staff in the Terrace Restaurant. Rafael B, Adan H, Alex Z, Gama and their manager, Oscar R. gave outstanding service. Fantastic!

Was this review helpful? Yes 1
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your kind comment. We are glad that your experience was successful because the friendly and attentive service of our staff, which is highly committed to create lasting memories. Due to the great location of our hotel in the center of town is a busy area, causing noise in the streets, however in your next visit... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We booked a junior suite with a view of the Zocalo and got an amazing last-minute deal on the price. The Tiffany ceiling is spectacular, and the hotel is worth a visit to see the lobby even if you're not staying there. The bellman showed us to our room via the original elevator and told us about the history of... More 

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate you share us your great experience. For us it is a pleasure to offer you the best and exclusive suites overlooking the Zocalo and make your stay more pleasant, also we are glad that you have appreciated the beauty of our Tiffany Stained Glass and the Art Nouveau style of our hotel. Indeed we have a great location... More 

Indianapolis, Indiana
5 of 5 stars Reviewed 2 weeks ago

One of the best hotels I've ever stayed at. Beautiful hotel with wonderful history in the middle of of the historical district in the DF. Alfredo and Irma, Gama, Alex 2 and Adan were amazing servers. Fredi the bellhop was informative and helpful as well. All of the staff were exceptional!

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

Thank you very much for your wonderful words, we are proud to offer you the most exclusive facilities in our hotel in Art Nouveau style, which is located in the heart of the city and surrounded by many tourist attractions . Our staff is highly committed to provide you an excellent and personalized service to make your stay an unique... More 

Barbados
Level Contributor
103 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hotel is run down and shabby. Rooms are ok but noisy all day and night. Electric cuts every day in the rooms but not the main lobby???? Hotel lacks warmth. Situated in main square which has everything you want to see in one day. Would strongly recommend staying somewhere else and doing a day visit.

Was this review helpful? Yes 1
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We appreciate your comments and observations you kindly shares with us. We regret have not reached your expectations during your stay and hope you give us a second opportunity to provide a better experience, our priority is to offer you an excellent and personalized service. More 

Sao Paulo, SP
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

If you can affront the price, this is a must visit hotel. Perfect room, perfect service, perfect location. I definitely will return some day. Positive point: service, staff and room. Negative point: price a little over, but it is ok.

Was this review helpful? Yes
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review

We want to thank you for your kind comments. We are proud to know that our staff provided excellent service and our great location in the heart of the city and our elegant rooms were your total satisfaction. You can be sure that we offer the best value – price. We'll be waiting for your next visit More 

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