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Gran Hotel Ciudad de Mexico

Certificate of Excellence
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Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
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Gran Hotel Ciudad de Mexico
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1,668 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This was our introduction to Mexico City. It could not have been better placed overlooking the massive Zocalo Square in the heart of the old city, with all of its gems right outside its doors. The scale and fading grandeur of the building (featured in the last James Bond movie) together with the warmth, helpfulness and charm of the staff,... More 

Helpful?
Thank Sue A
Melbourne, Australia
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

Rooms are large and adequate. Remember this a old city built on a previous existence on reclaimed land deep in history. Indulge yourself with this.The restaurant is up there in cost but stays in Mexico City are short so factor in the big city surcharges. To venture out for a meal is an experience but not much of a saving... More 

Helpful?
Thank rodh3852
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service hoping you have enjoyed your trip. We hope we can be your destination of choice for future stays in Mexico City. Also, we would like you to know that we value you as our guest, and... More 

Placentia, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed there for 3 nights. Great location, good service, but it looks old and tired. Some renovation will be good. The restaurent on the roof top has great view of the plaza, but not window glass, bit chilly. The food there is just so so. The breakfast buffet is quite goods

Helpful?
Thank Weihua Y
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for taking the time to address us your opinion because is valued for us. We regret to hear that your expectations were not met this time, we continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. We appreciate your comments regarding the food to improve our best... More 

San Francisco, California
1 review
5 of 5 stars Reviewed 1 week ago

From it's perfect location on Xocolo Square (2 minute leisurely walk to the Metro station), to the gorgeous architecture of this historic building, to the service provided by the fantastic staff in every department, (cafe & restaurant, doormen, security, housekeeping and of course front desk) our stay was made truly memorable. It was our 40th wedding anniversary and though unsolicited,... More 

Helpful?
Thank emkay1525
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Valued Guest, We thank you for writing this beautiful review regardless your recent visit at our hotel. Thank you also for choosing Gran Hotel Ciudad de México to stay while you were in our city and of course for letting us know that your visit was an unique experience. On behalf of my aforementioned staff I would like to... More 

Mexico City, Mexico
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are visiting the city you must come to this hotel for at least dinner at La Terraza (One of the restaurants in the top floor of the hotel) for an experience, which includes originals tastes of Mexico and a wonderful view at the same tine, better if you stay overnight on a weekend. Originally this hotel was a... More 

Helpful?
1 Thank Javierzp
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you our choosing our hotel, and for taking the time to write a review! We are so glad to hear that you found your accommodations pleasant. Our hotel aims to provide a truly unique experience though this building that is an authentic treasure of our country. I feel happy and thankful to know you enjoyed this gem.... More 

San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was such a surprisely good hotel. Amazed by the beautiful interior design: the elevator, the dome. Staff is very friendly and helpful. Rufuel and Adam from the terrace restaurant are very friendly. Have already recommendated a friend to stay here for his trip down here next week. Will definitely come back again.

Helpful?
2 Thank carolynwang
Gerente G, Manager at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers, we will continue working hard to keep your business. I am so glad to hear that you enjoyed your stay with us, and you found your accommodation pleasant. Our staff go above and beyond each and every day to make sure our... More 

Wellington, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We recently spent 2 days in this beautiful hotel which wasn't nearly enough time in this lovely city. The location of the hotel is excellent right on the square and within easy walking distance to a number of the cities best tourist sites. The concierge was very helpful in recommending and booking a fabulous restaurant for us and helping out... More 

Helpful?
1 Thank Helenmw1108
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Valued Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us, and special thanks for recommending us. We are happy to know that we have exceeded your expectations. As a valued guest, we hope you will make us your first choice for accommodations... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 2 nights before embarking on my 3 month backpacking trip. (I thought a swanky hotel like this would break me in easily.) The building is truly beautiful inside, all the staff are friendly, the rooms are well sized and equipped, the Internet is free and works flawlessly throughout the building. I really can't recommend this place... More 

Helpful?
1 Thank Simon P
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Valued Guest, It is great to hear that you had a first class stay with us! Thank you for taking the time to review our hotel! We hope you will come back and visit us soon! More 

Sao Paulo, SP
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was a little afraid of staying so near of the Mexican cathedral, but it was a great choice to stay here. We choose a room in fourth floor, in the new area. The room was really great. Silent after 10 PM and with plenty of space. The hotel is wonderfull. The art-deco style is a must see in the... More 

Helpful?
2 Thank Carlos F
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. We are pleased that you enjoyed your stay, and hope that we can be your destination of choice for future stays in Mexico City. Best Regards More 

Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

When we go to Mexico City, we stay here. The location is unbeatable, right in the heart of the throbbing centre of Mexico City. We last stayed in Feb 2014, and service has just got so much better. (Not that it was bad.) From the bell boys and receptionists, to the breakfast staff and terrace staff, nothing is too much... More 

Helpful?
1 Thank Sally O
Gerente G, Gerente at Gran Hotel Ciudad de Mexico, responded to this review

Dear Valued Guest, Thank you for rating us excellent and of course for taking some time out to send us your amazing experience with us that through the time had improved. We are extremely happy to read such an amazing comment because it please us to know you had an superb stay. On behalf of my aforementioned staff I would... More 

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Staying in Centro Historico

Neighborhood Profile
Centro Historico
The beating heart of the city lies within Centro Histórico, the vast expanse of historical buildings and monuments that are a must when exploring Mexico City. Places such as the Museo Biblioteca Palacio Postal, Casa de los Azulejos and Palacio de Bellas Artes are the perfect eye candy for anyone seeking to admire arts and architecture. Don't forget to visit the wide variety of markets and plazas where any vintage item, handicrafts and jewelry characteristic of each state in Mexico can be found on Sundays. Admire majestic views of the city from the Monumento a la Revolución and Torre Latinoamericana, and round out the experience with restaurants of all cuisines nearby.
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