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All 282 Mexico City hotels

InterContinental Presidente Mexico City

4.0 of 5 Hotel   |   Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
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InterContinental Presidente Mexico City
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72%
Ranked #44 of 282 hotels in Mexico City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
101GeordieGirl Newcastle, United Kingdom
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682 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
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English first
Newcastle, United Kingdom
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

Staff were very welcoming and made arrival very easy. The room on the 17th floor had magnificent views of Mexico City. Once I'd mastered the coffee machine I had great coffee on tap. Room service was quick and efficient and cleaning staff were happy to work around my weird hours. Lots of small niches and corners to hold private meetings... More

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San Jose, Costa Rica
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel for 3 nights firing a business trip. I was impressed by the grand lobby downstairs, but my room was very old and in much need of renovation. Everything felt outdated. They were in the middle of renovations while I was there. I would've definitely preferred a renovated room. Other than that, the food was good... More

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Detroit, MI. USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband, 3 kids and myself stayed in this hotel for almost two weeks. Overall it was a GREAT experience! People in the hotel are SUPER NICE! The food is very very good. Location is great! Rooms are kept very clean and are very nice decorated. A day before ee got there I called asking for a nice view. The... More

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Santana de Parnaiba, SP
Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was informed about it only at the front desk during my check-in, too bad. It was quite noisy during the day and there's no price discount or any compensation for it! The restaurants are fine, several options

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IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear Ledalbu, Thank you for taking the time to review our property. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry your stay was negatively impacted by the renovation works during your stay. We hope this will not deter you from... More

Sao Paulo, SP
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is great! It`s located in a great area of the city, with nice restaurants and shops. I felt safe walking in the hotel neighborhood. They offer bikes for the guests to ride. The bedroom is very comfortable and clean, with good internet connection. The breakfast is great, but not included in the rate. People that work in the... More

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Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Because of proximity to my office, and one of those infamous 'corporate' rates, most of my visits to Mexico city land me at this hotel. In the last year or so, I've noticed a true effort to improve the experience all around, which while not just there yet, it's definitely noticeable. A couple of examples were: the free internet (finally!!... More

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying us and for sharing your comments about our hotel. I am glad you have noticed the changes that are taking place in our hotel, most of all our guestrooms’ total renovation, I am also glad to hear that the service provided was excellent despite the incident with the AC noise. We hope to have... More

Zurich, Switzerland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The location is best in town, within a safe and nice neighborhood (Polanco), plenty of restaurants and things to do. The service is Ok, wifi works well and some of the rooms are already renovated but most of them still need an urgent refreshment. The breakfast is clearly below expectations. Not a bad option if you find a good price.

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IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear Velardevelarde, Thank you for taking the time to post a review of our property. We are so pleased you liked the fine location of our hotel in the area. We're sorry your were not satisfied with the breakfast selections we offer. Your feedback is very important to us as this continually helps us improve the facilities and guest services... More

Mexico
Contributor
17 reviews 17 reviews
16 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I just stayed at the InterContinental Presidente Hotel with 8 friends for a bachelorette girls night. The new remodeled rooms are so nice! I believe half of the hotel rooms have been completely redone. There is some construction going on in the hotel still but we did not hear any noise. We had a sparty at the wonderful Hela Spa.... More

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and for sharing your excellent comments about our hotel. I am glad you enjoyed our renewed rooms, Hela Spa, Chapulin restaurant and Epicentro bar but most of all I am happy to know that we are back on the top of your hotels’ list. We hope to have the opportunity of welcoming you... More

Loughborough, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed here as we tried to extend our stay in the Marriott but they were full so we moved here for two nights. This hotel is tatty and they try and rip you off. First the rooms - they are very poor and shabby. The beds are worn out and too soft. The bathroom is falling to bits and... More

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IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear innowaybored, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept our sincere apology for the shortcomings you experienced and we regret our hotel did not live up to your... More

Veracruz, Mexico
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I been traveling to Mexico City mostly for business purposes quite often this year and due to location and loyalty to the IHG program, I have been staying at the Presidente Intercontinental for its location in the Polanco area. And every time I check in, I am told a different story about room upgrades (I am currently an Ambassador member... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear eaamieva, Thank you for staying with us and providing us with your valuable feedback. Please accept our sincere apology for the shortcomings you experienced and we regret the issues you had surrounding our room upgrade policy. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We... More

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Additional Information about InterContinental Presidente Mexico City

Address: Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
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Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#20 Luxury Hotel in Mexico City #25 Business Hotel in Mexico City #30 Family Hotel in Mexico City
Hotel Class
Official Description (provided by the hotel)
Presidente InterContinental Mexico City is an award-winning hotel in Polanco, one of the capital s most dynamic cultural, business and shopping areas. This prestigious locale is close to the National Museum of Anthropology, Chapultepec Park and Castle and the National Auditorium. Nearby Mazarik Avenue and Pasaje Polanco shops are also worth seeing. ... more   less 
Number of rooms
659

Questions & Answers

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13 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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