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All 284 Mexico City hotels

InterContinental Presidente Mexico City

4.0 of 5 Hotel   |   Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
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InterContinental Presidente Mexico City
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Ranked #45 of 284 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
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699 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
5 hotel reviews
3 of 5 stars Reviewed yesterday NEW

Friendly staff, ok rooms, very very hard bed (felt more like a futon than a regular mattress). Best part about the hotel was its location (close walk to park, museums, restaurants) and the fact it had 7 restaurants inside of it. As a platinum Ambassador member of the IHG reward program, I didn't get a room upgrade (they told me... More

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Suisse
Contributor
13 reviews 13 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

I booked one night only and from my entry at the hotel, I feel that I was not welcome, so then I am platinum ambassador but they dont have any idea for this program, so many mistakes, to expensive for the services that you expecting for, not even when I check -out help me with my backpack ( I have... More

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Guatemala
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is not a low price hotel, unfortunate the still waiting for renovation rooms are nothing more than average, I will not place even a 3 stars value. Impressive installations, lobby, restaurants, and salons. the hotel is going under renovation maybe wen finished will be again OK. at this moment, sorry your are over paying. Have several problems: I can... More

Was this review helpful? Yes 1
Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for giving us feedback about your stay. First of all I would like to apologize for the inconveniences that you experienced in your last stay, it is a pity that you have such a bad impression of our hotel. Rest assure it is not the service we provide since our main... More

New York
Contributor
19 reviews 19 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for three days. The room was appropriately equipped and the service was appropriate. Price for the stay was quite high and the charge for the taxi to the airport well above the regular rates. Yet, the hotel was really nice, with a gorgeous lobby that had fossil and mineral displays. The hotel is in an area that is... More

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Newcastle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

Staff were very welcoming and made arrival very easy. The room on the 17th floor had magnificent views of Mexico City. Once I'd mastered the coffee machine I had great coffee on tap. Room service was quick and efficient and cleaning staff were happy to work around my weird hours. Lots of small niches and corners to hold private meetings... More

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Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for sharing your excellent comments about our hotel. I am glad you totally enjoyed your stay with us, not only our facilities but also the service provided by all the staff. We hope to have the honor of welcoming you back in the near future to provide you with the same... More

San Jose, Costa Rica
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed August 16, 2014

I stayed at this hotel for 3 nights firing a business trip. I was impressed by the grand lobby downstairs, but my room was very old and in much need of renovation. Everything felt outdated. They were in the middle of renovations while I was there. I would've definitely preferred a renovated room. Other than that, the food was good... More

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IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear RAG19, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the food selection. However, we’re sorry we fell below your expectation regarding the room condition. We will look into this concern. I assure you the feedback of our hotel will be... More

Detroit, MI. USA
Reviewer
5 reviews 5 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 15, 2014

My husband, 3 kids and myself stayed in this hotel for almost two weeks. Overall it was a GREAT experience! People in the hotel are SUPER NICE! The food is very very good. Location is great! Rooms are kept very clean and are very nice decorated. A day before ee got there I called asking for a nice view. The... More

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Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for sharing your comments about our hotel. I am glad you enjoyed your stay with us, your room, the view and most of all the service provided. I am going to share your comments with our management staff regarding response time and laundry prices; nevertheless I am happy overall experience was... More

Santana de Parnaiba, SP
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 14, 2014

I was informed about it only at the front desk during my check-in, too bad. It was quite noisy during the day and there's no price discount or any compensation for it! The restaurants are fine, several options

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear Ledalbu, Thank you for taking the time to review our property. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We are truly sorry your stay was negatively impacted by the renovation works during your stay. We hope this will not deter you from... More

Sao Paulo, SP
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 12, 2014

The hotel is great! It`s located in a great area of the city, with nice restaurants and shops. I felt safe walking in the hotel neighborhood. They offer bikes for the guests to ride. The bedroom is very comfortable and clean, with good internet connection. The breakfast is great, but not included in the rate. People that work in the... More

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Chicago, Illinois
Senior Contributor
41 reviews 41 reviews
20 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 10, 2014

Because of proximity to my office, and one of those infamous 'corporate' rates, most of my visits to Mexico city land me at this hotel. In the last year or so, I've noticed a true effort to improve the experience all around, which while not just there yet, it's definitely noticeable. A couple of examples were: the free internet (finally!!... More

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying us and for sharing your comments about our hotel. I am glad you have noticed the changes that are taking place in our hotel, most of all our guestrooms’ total renovation, I am also glad to hear that the service provided was excellent despite the incident with the AC noise. We hope to have... More

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Additional Information about InterContinental Presidente Mexico City

Address: Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
Number of rooms: 659
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Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

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