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InterContinental Presidente Mexico City

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Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
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InterContinental Presidente Mexico City
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InterContinental Presidente Mexico City
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825 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a nice Hotel, good location at Polanco area. Also a nice high quality photo exhibition (they had conceptual photography exposed at the lobby area). However the breakfast is nice, the area where they serve it is small and it always very crowded - not pleasant.

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Colombia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I arrived to this hotel the wrong date, one day before the reservation I did. Eventhough they didnt had rooms available they managed to find me one. Great experience loved every single detail of this hotel.

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Top Contributor
81 reviews 81 reviews
52 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

Not sure why this hotel isn't rated higher. I stayed in a suite here and loved every bit of it. The hotel has been going through a renovation of sorts. The rooms are modern and nicely furnished. The lobby was cool and a good place for socializing. The hotel has a few restaurant options with decent pricing. Good location. Best... More 

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Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, tastefully appointed. Safe area for Mexico - able to walk a few blocks around and shopping is close. The breakfast buffet is exceptional. There is always an event going on there which is interesting and exciting at times. I think they are a little high priced is the only thing I would say negative about them.

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and most of all for taking the time to give us feedback about our hotel. I am glad you enjoyed our breakfast service and most of all that our updated rooms were of your liking. We hope to have the honor of welcoming you back in the near future. Sincerely, Guillermo Valencia V.... More 

Top Contributor
87 reviews 87 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Once again ICH can be proud of their offering in Mexico City. The intercontinental is a great hotel, albeit slightly pricey vs the standard of room. Location is perfect in the heart of polanco, close to the business quarter and some excellent eateries. Ke El Tako is my reco for fantastic tacos. Room size is slightly smaller than I expected... More 

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for choosing Presidente InterContinental Mexico City and for giving us feedback about our hotel. I am glad we met your expectations regarding location, restaurants and most of all the efficiency during your check in and check out processes. We look forward to having you stay with us again. Sincerely, Guillermo Valencia V. General Manager More 

Mexico City, Mexico
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are looking for the travel with your wheerchair and dog, i will say this is one of best place in Mexico City, although most of Mexican people are very friendly and helpful for wheerhair and dog here. We stayed in the accesible room for 2 days. The room has enough space to move with the wheerchair, the space... More 

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for sharing your excellent comments about our hotel. I am pleased you and your dog enjoyed our updated rooms, our pet’s program and most of all the service provided during your stay with us. We hope to have the honor of welcoming you and your dog back in the near future.... More 

Brooklyn, NY
Senior Contributor
44 reviews 44 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently had the opportunity to stay in these adjacent properties during a recent trip to the DF and it was interesting to note the differences between the two. Both are deluxe but have different characters. The JWM is more "clubby" and intimate, while the Intercontinental is big and expansive. Our room at the JWM was larger and featured lots of... More 

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for sharing your comments about our hotel. I am glad you enjoyed your stay and that our updated rooms were of your liking with an amazing view to Chapultepec Park. We hope to have the pleasure of welcoming you back in order to provide the same good service as in your... More 

Novi, Michigan
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you need a great stay, this is the best in Mexici city, amazing hotel, great area, restaurants, bars, all walking distance and Safe!! Very good collection of art in lobby, lots of restaurants in the hotel, awesome lobby bar.

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and most of all for taking the time to share your comments about our hotel. I am glad to read that you enjoyed your stay in our hotel, our restaurants, Epicentro Gin & Tonic Bar and the art collection at the Lobby. We hope to have the pleasure of welcoming you back in... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

You do expect luxury and comfort in this kind of establishment given the rates but I have a few niggles; 1. Check-in/out - slow and seems to take forever even though there's not many people waiting and many people behind the reception desk. 2. Controls for lights were non intuitive which might have had something to do with my 12... More 

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Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and most of all for taking the time to share your comments about our hotel. I would like to apologize for the inconveniences experienced during your check in and checkout processes; I will share your comments with my management team in order to rectify any unsatisfactory experience and provide the service you expect... More 

Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed March 12, 2015

I stayed in one of the updated rooms and thought it nice, though a few things were not exactly intuitive. I couldn't find where to plug my laptop near the desk and eventually found the outlet under the desk, in the most remote corner (why??). The numerous lights, particularly for the bathroom, and how to control which one definitely beat... More 

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IHGCare, Guest Relations Manager at InterContinental Presidente Mexico City, responded to this review

Dear justhf, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room being updated. However, we’re sorry we fell below your expectation regarding customer service, noise and sound proofing. We will address these concerns. I assure you that the feedback of... More 

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