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All 283 Mexico City hotels

InterContinental Presidente Mexico City

4.0 of 5 Hotel   |   Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
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Ranked #49 of 283 Hotels in Mexico City
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
obrock Ellerbek
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708 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ellerbek
Contributor
16 reviews 16 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

booked a standard room with 'opciones de ciudad', which guaranteed an upgrade to club room. Confirmation was not given until a written complaint via IHG was filed. Reserving a hotel car for shuttle from/to airport was expensive, but safe and ok. Arriving at the hotel no one from the concierge cared about our luggage and we had to carry it... More

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Cocoa Beach, Florida
1 review
3 of 5 stars Reviewed yesterday NEW

On business for a meeting all week. Stayed total of seven days. First time in this hotel. -Nice view of the park. -Renovated room, had to know to ask for it though. -Room needed to be either very low below or very high floor above renovation noise during the day they said to avoid the renovation disturbances. -Beds very hard... More

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Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is located in a very trendy area in Mexico City. You have everything within walking distance, restaurants, bar, shopping, and by shopping I mean all the nice high end brands you will find in NY. We stayed in the 14th floor because my wife is afraid of heights and this was the lowest floor available. Even though the... More

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Wellington, New Zealand
Contributor
20 reviews 20 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I am soon to checkout and head to the airport and then home. This is my first time in Mexico, and concludes a conference week in Mexico City based at the Intercontinental President Mexico City. Overall my stay was very good, although not entirely without glitches. I checked-in, mid-afternoon, to courteous and helpful staff allocating me room 3305 with advice... More

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Melbourne, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

I stayed here for a week in October 2014. I thought the hotel was fantastic. Staff were extremely friendly, the rooms were nice and clean, beds were comfortable. I was attending a conference and utilised the dry cleaning service a couple of times. Including having a pen explode with ink all over my suit. I was worried that the suit... More

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New Haven, Connecticut
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, this is an excellent hotel; located in a sophisticated area of Mexico City, it is clearly the choice for bigwigs. Described as "the Prince of Japan", one of the guests who was there when I was had an entourage of security around! So, yes, it's a high-end, classy hotel with all you need, including a multitude of restaurants (I... More

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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have already stayed several times in this hotel, and it is very clean, comfortable and sophisticate. The service is very good and restaurants also too special. The area around the hotel is too safe, lots of restaurants bars and night life very profuse...

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Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for sharing your excellent comments about our hotel. I am glad you enjoyed your stay with us, our restaurants, our location and most of all the service provided by our staff. We look forward to having you stay with us again. Sincerely, Guillermo Valencia V. General Manager More

Contributor
13 reviews 13 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Friendly staff, ok rooms, very very hard bed (felt more like a futon than a regular mattress). Best part about the hotel was its location (close walk to park, museums, restaurants) and the fact it had 7 restaurants inside of it. As a platinum Ambassador member of the IHG reward program, I didn't get a room upgrade (they told me... More

Was this review helpful? Yes 1
Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, First of all thank you for your preference and for being an IHG Rewards Club member, we much appreciate your loyalty to our brand and most of all to our hotel. I am glad you enjoyed our restaurants and our location. On the other hand I would like to apologize for the inconveniences you experienced regarding member recognition... More

Suisse
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked one night only and from my entry at the hotel, I feel that I was not welcome, so then I am platinum ambassador but they dont have any idea for this program, so many mistakes, to expensive for the services that you expecting for, not even when I check -out help me with my backpack ( I have... More

Was this review helpful? Yes 1
Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guests’ comments as they help us improve, and continually provide the best guest experience possible. Please accept our sincere apology for the invonveniences you experienced and we regret our hotel did not live up to your... More

Guatemala
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed September 4, 2014

This is not a low price hotel, unfortunate the still waiting for renovation rooms are nothing more than average, I will not place even a 3 stars value. Impressive installations, lobby, restaurants, and salons. the hotel is going under renovation maybe wen finished will be again OK. at this moment, sorry your are over paying. Have several problems: I can... More

Was this review helpful? Yes 2
Guillermo447, Manager at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying with us and for giving us feedback about your stay. First of all I would like to apologize for the inconveniences that you experienced in your last stay, it is a pity that you have such a bad impression of our hotel. Rest assure it is not the service we provide since our main... More

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Additional Information about InterContinental Presidente Mexico City

Address: Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental Presidente Mexico City 4*
Number of rooms: 659
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Also Known As:
Intercontinental Presidente Mexico City Hotel Mexico City
Intercontinental Mexico City
Mexico City Intercontinental

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