the hotel is high standatrd as any intrcontineental...but some refurbishment would be welcome...in any case personnel is good, as weel as services and business centre. more

We got off to a bad start with a refusal at check-in to give us our "Ambassador" status "guaranteed room upgrade" "because no such rooms were available", despite the hotel being very obviously not full (a weekend), my having booked four months in advance, and my credit card being charged in full three weeks before our arrival! Our king bed... more

This hotel is not as bad as some of the reviews suggest. I noticed some sites refer to it as a 3-star, but I've stayed at 4-stars that are by far worse. Beware = Priceline has this classified as a 4-star, and it clearly does not belong there! So while you may hope to get the JW, chances are you... more

I stayed at the presidente intercontinental for five nights during a business trip in August 2008 and enjoyed my stay. There are no real frills here but it has everything you need- I would stay here again. Check in was quite smooth and quick. I had a room on the 29th floor and thought the elevators were quick. My room... more

Have stayed at the JW for 20 nights or so over the last 9 months; so perhaps I have been spoiled. The service here is average, but definetly not five star. I too was taken aback by the cover charge at the resturaunts, but the Palms always seems worth it. The bed is hard, but I like them that way.... more

My husband and I went to Mexico City on a business trip. We reserved a King Size room and when we got there, they gave us a double room. When we called the front desk, we were told that our reservation was for a double, when we in fact had a written confirmation of a King Size room. After several... more

Looks impressive from the outside but rooms are 3 stars at the most. Oudated tv, old matress and linens, ugly decor, small rooms.Rude staff. They will steal from you: 6 dlls "cover charge" at the lobby bar; 8 dlls "cover charge" at the cafeteria (yes!, 8 dlls charge per person, plus your meal, just for sitting at the cafeteria Frutas... more

My wife and I stayed here three nights. We found it as good as most four star hotels in the US. The hotel staff were uniformly friendly and helpful and most spoke excellent English. The restaurants were pricy and in our experience (coffee shop and Chinese restaurant) the food was good, but not great. The internet wireless connection was free... more

I arrived at this hotel 4 days ago and have another 2 nights to go. Having read some of the reviews before my arrival, I was sorely tempted to change the booking. I am pleased I waited. I have a clean, spacious and comfortable room on the 25th floor with a terrific view. I have tried 3 of the hotels... more