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InterContinental Presidente Mexico City

4.0 of 5
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Campos Eliseos 218 | Colonia Polanco, Mexico City 11560, Mexico
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1 room 1 guest
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InterContinental Presidente Mexico City
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936 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canton of Ticino, Switzerland
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is surely my favorite Hotel in Whole Mexico City. It is not easy to find a structure which is so big but well organized. I have used the laundry speed services which was great. Room dining at midnight was fast and as well good with the feeling of real quality. Nothing to say on bad side, it is just... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and most of all for sharing your great comments about our hotel. I am pleased to know your entire stay was wonderful. It is good to know that our Room Service and Laundry services were helpful and better than you expected. We will be looking forward to welcome you back again soon. Kind... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel at least once per month on my business trips to Mexico City. The staff were attentive and provided excellent service, my favorite dessert the hotel restaurant made was tres leche and the staff had a mini cake for me ready upon arrival to this establishment waiting in my room. Can't praise the staff enough, made... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you so much for your loyalty and for the review of our hotel. I am pleased to hear you enjoy every stay with us and the service provided. It's something our staff takes great pride in, so we value your feedback and preference. We will be honored to welcome you back again soon. Warm regards, Guillermo Valencia... More 

Chicago, Illinois
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Simple Unacceptable. Wifi on room (floor 38) did not work. Unfortunately I was charge double for my room. It's not the first time. Las reimbursement took 60 days. Service from people is good. There is a lot of talent. Systems does not work. Waste of time trying to get things straight over the phone.

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for choosing Presidente InterContinental Mexico City and for sharing your feedback with us. I apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your comments with the corresponding areas and avoid these situations in the future. We hope you give us the opportunity to... More 

Wilmington, Delaware
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recent stay was clean, views amazing, desk staff spoke english and spanish, restaurants very good. Some rooms have been modernized and was convenient. I will return to this hotel. Top notch accommodations.

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for choosing Presidente InterContinental Mexico City Hotel and for sharing your great comments about your last visit. I am glad to know that you had a wonderful time with us, enjoyed and liked our updated rooms and facilities. We will be honored to welcome you back again soon and provide you the same excellent service you... More 

South Worcester County, MA
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having not stayed here for 20 years, I expected some changes. Thankfully, while the property has evolved through updates over the years, the same high level of service remains. Check-in was smooth, and I scored a view of amazing Chapultepec Park. Considering my bag did not arrive with me (thanks, United Airlines!), at least things at the hotel were off... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and mostly for sharing your feedback of your last visit. I am pleased to read your review and knowing you had a fantastic stay with us, enjoying our updated facilities and the service provided. As you told, we are always trying to accomplish every request of our guests to provide the service that... More 

Chester, New Jersey
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a week at the hotel, using both the rooms and the business center. Ideally located near to many of the restaurants in down-town area of Mexico. The hotel is in the process of being renovated and building work can be heard on the upper floors during the day. Stayed on 36th floor in one of the renovated rooms. The... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, I appreciate your preference and specifically for sharing your great comments about your lodging at Presidente Intercontinental Hotel. I am pleased to read your review and know that you enjoyed our updated rooms which are equipped and designed to make your stay more comfortable and pleasurable. It is also great to know that you did use our new... More 

Geneva, Switzerland
Level Contributor
61 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for business in late October 2014. Very accommodating staff (especially the concierge and the business centre staff...really helpful), nice big rooms, a very good choice of restaurants and ideally located. It would have been nice to have a swimming pool too but there were lots of other things to do...I'd happily stay again.

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for staying at Presidente InterContinental Hotel and especially for writing your comments about your experience with us. I am pleased to know that you had a marvelous stay, enjoyed our updated rooms and restaurants.I will congratulate our Concierge and Business Center teams for the great service provided. We will be honored to welcome you back again... More 

Elk Grove, California
Level Contributor
61 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for two nights for a business trip. This hotel is in a great location with many many nice restaurants - all in under a 10 minute walk! The hotel itself is beautiful and rooms are adequate. Bed was super comfortable and customer service was top notch! My only criticism was that the wifi in the room was... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, I appreciate your preference and particularly for sharing your comments about your experience with us. It makes me happy to know that your stay was great and that you enjoyed our location, updated rooms and service provided. To give you a better service, we have different Internet rates that suit to your needs. We hope you give us... More 

Saint Paul, Minnesota
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Traveling on business with a group, so with no say in the matter, I had the good fortune of staying at the Presidente Hotel in Mexico City for three nights in August. It is a very, very nice place. The staff are beyond competent, and very attentive. The beds are among the best I have slept in, the shower is... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for your preference and for sharing your comments about your stay with us. I'm glad you had a wonderful stay at our hotel, enjoyed our renovated rooms and extraordinary service provided. We hope to welcome you again in the near future. Best regards, Guillermo Valencia V. General Manager More 

Monterrey, Mexico
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed quite several times at this hotel. Even though this is a 100% business class hotel, not all my stays have been business oriented. When you have a company that has hired you and is paying for your stay, this is a sure bet (considering a few minor aspects discussed below). But if you are traveling on your... More 

Was this review helpful? Yes
Guillermo447, Gerente at InterContinental Presidente Mexico City, responded to this review

Dear guest, Thank you for choosing Presidente InterContinental Mexico City Hotel and for giving us your feedback. It is always good to know the feelings and reviews of our frequent guests, as you well mention, the hotel has the facilities and services oriented to our business travelers but also for our recreational travelers as we have a large number of... More 

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