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Sheraton Santa Fe, Mexico City

4.0 of 5 Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
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Certificate of Excellence 2014
Sheraton Santa Fe, Mexico City
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Sheraton Santa Fe, Mexico City
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122 reviews from our community

Traveler rating
    47
    55
    11
    7
    2
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2
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9
99
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
  • All months
    (122)
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    (30)
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    (27)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (19)
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1 review
2 of 5 stars Reviewed 1 week ago

There are so many things wrong with this place... * The menu is too basic, u dont have many options. * If ur looking for good food, eat elsewhere there are many options. * The rooms are not clean, seriously... like fungus on the walls of the bathroom, you will never enter ur room and find it smelling nice nor... More 

Was this review helpful? Yes
FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest,, Please receive our most sincere apologies regarding the way our staff made you feel, from the Front Desk to the Housekeeping department, our first priority is to make you feel warm and comfortable on every moment of your stay. We understand the gravity of situations like these, so please be sure we will put extra attention in order... More 

Reading, United Kingdom
Top Contributor
65 reviews 65 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in the Sheraton Santa Fé for work recently. Firstly I must comment on how welcoming the staff make you feel you arrive. It is a very long journey from home to Mexico City and when you arrive you immediately feel at home and able to relax. The rooms are very big with huge comfy beds with a... More 

Was this review helpful? Yes
FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. McNamara, On behalf of all our associates, I would like to thank you for your amazing reviews. It is great to hear that our facilities and services fulfilled your travelling needs. We love what we do, we love to make each and every day of your stay a great and memorable experience. We understand our guests are away... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed December 15, 2014

My husband, step daughter and I stayed in for an overnight visit. We drove into Mexico City to pick her up from studying abroad in Paris and having stayed here before we decided to try it again. Being that it was three of us we booked and payed online for a suite, the larger one that we'd previously stayed in... More 

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Monterrey, Mexico
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 9, 2014

I was in Mexico City on a business trip and my company had the wisdom to choose this hotel for my short stay. The hotel is conveniently located in the corporate area of Santa Fe, close to shops and restaurants and easy access to the highway leading to downtown. The rooms are spacious and very comfortable. Lots of security inside... More 

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. Jaime, Thank you for sharing your opinion with us. We really appreciate your positive comments regarding your last experience with us. As you mentioned, the hotel Sheraton Santa Fe is located in a very interesting business area, but it is also surrounded by shopping malls, restaurants, bars, and lots of entertainment. It is great to read you enjoyed... More 

madrid
Senior Contributor
32 reviews 32 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 25, 2014

After reading reviews here, had high expectations of Sheraton Santa Fe. Perhaps because it's night time....and people are tired including me, but I didn't experience any of the positive welcome that others have posted. It took 30-40 minutes to get checked in, even though I was the only one in line. My reservation wasn't in their system, only part of... More 

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, We thank you for taking your valuable time to share your comments with us, they are truly important, this way we can improve our service and bring to you better experiences. Regarding to your comments, we truly apologize if the service that we offered to you did not exceed your expectations during your stay with us, we understand... More 

Parkland, Florida
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 22, 2014

I go frequently to Mexico City and most of the time I stay in Santa Fe area. While there are lot's of options around, I always select to stay at the Sheraton. Rooms are large, modern and clean. Location is close to several restaurants and offices (walking distance). The staff goes beyond their responsibilities to make you feel home and... More 

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of all our associates, we would like to thank you for staying with us and we hope you had a safe and nice trip back home We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options as you mention in business, but also you... More 

Bogota, Colombia
Top Contributor
110 reviews 110 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 21, 2014

Is a modern hotel located in Santa Fe area, the rooms are huge, includes a living room, a desk and the bathroom is great, I really recommend this hotel, the service and everything is excellent. Is close to other hotels and a restaurants area, also is immerse in a business area.

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, We are so pleased to read your review about your last experience with us, first of all we want to thank you for taking the time to write them, they are truly valuable for us and motivate our staff to keep bringing memorable experiences. It is so great for us to know that our rooms, facilities and service... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 20, 2014

This is a hotel that exceeded my expectations. The service is excellent from the moment you arrive until you depart. They respond quick to email request and ensured they my safe travel from the airport to the hotel. Excellent staff at all levels

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of all of our associates, we want to thank you for staying with us and I hope you had a safe and nice trip back home. Your feedback regarding your recent stay was brought to our attention by our Customer Service Department. We appreciate you taking your valuable time to fill it out. We are truly... More 

Darien, Connecticut
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 11, 2014

It had been quite a while since i stayed in the hotel. The rooms are still large (suites), and used to be dated, but have been upgraded making it a luxurious hotel. The lobby bar, as well as the club were not lively, and could require some attention. Nonetheless, for location and a large comfortable room it is worth it.

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

November 27th, 2014. Dear Guest, On behalf of Sheraton Santa Fe I would like to thank you for staying with us and we hope you had a safe and nice trip back home, we appreciate you taking your valuable time to fill it out. We are truly glad to hear about your positive impression about the rooms. It is a... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed November 10, 2014

I've stayed here over 10 times, with extended stays, and on every visit, the staff has been professional, helpful and friendly. They've proactively taken care of all of my needs time after time. I've stayed at other hotels in the Santa Fe area, but Sheraton Santa is far and away the best, due to friendly helpful staff and the fresh... More 

Was this review helpful? Yes
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Nov 13st, 2014. Dear Guest, We appreciate the time you have taken to share your feedback with the Trip Advisor community. We are pleased to hear your positive impressions about our service and the hotel location, they serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your... More 

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Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City
Hotel Style:
#17 Luxury Hotel in Mexico City
#21 Business Hotel in Mexico City

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