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Sheraton Santa Fe, Mexico City

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Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
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Sheraton Santa Fe, Mexico City
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Sheraton Santa Fe, Mexico City
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130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
68 helpful votes 68 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

First, this hotel is not suitable for tourists as it is located far from all tourist attractions. It is targeted at business travelers but unfortunately it completely fails at doing it's job. The rooms are huge but the decor is old & tired which becomes even more glaring in contrast to the modern architecture of the Santa Fe neighborhood. As... More 

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Senior Contributor
25 reviews 25 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed just for one night. It was a huge room. Very friendly staff, king size bed, very clean room too. Only cons, was the internet, unfortunately it was not free. As I was traveling on business I had to get an extra charge for the internet access.

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FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Daniel, Hoping you are doing great, we appreciate you taking the time to share your review with us. We are glad to hear that our service, atmosphere and our renovated rooms fulfilled your travelling needs, creating a memorable experience with us here at Sheraton Santa Fe. Likewise, I would like to share with you a new important benefit recently... More 

Buenos Aires, Argentina
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 5, 2015

The location for my business trip was excellent! walking distance from the place i work It is very comfortable and clean. Rooms are big. Something i don't understand is that the room is suitable for two people (I'm sharing the room with a co-worker) but the service provided is for one. Only one key for Internet access, breakfast included for... More 

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Miami, Florida
Top Contributor
72 reviews 72 reviews
38 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed February 21, 2015

This is the first time I have stayed in this hotel. As an SPG gold member, I figured I would be upgraded to a club floor, as usually happens, if there is availability, in most other Sheratons I've been to. I found that the receptionist was not very helpful, and told me I was only entitled to a free welcome... More 

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FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to know that you enjoyed the room assigned to you and its view; as well that our breakfast variety satisfied you. We want to thank you for your loyalty towards Starwood Hotels, we would like to share with you that the privileges for being a Gold member... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015

There are so many things wrong with this place... * The menu is too basic, u dont have many options. * If ur looking for good food, eat elsewhere there are many options. * The rooms are not clean, seriously... like fungus on the walls of the bathroom, you will never enter ur room and find it smelling nice nor... More 

Was this review helpful? Yes 1
FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest,, Please receive our most sincere apologies regarding the way our staff made you feel, from the Front Desk to the Housekeeping department, our first priority is to make you feel warm and comfortable on every moment of your stay. We understand the gravity of situations like these, so please be sure we will put extra attention in order... More 

Reading, United Kingdom
Top Contributor
65 reviews 65 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed January 16, 2015

I have stayed in the Sheraton Santa Fé for work recently. Firstly I must comment on how welcoming the staff make you feel you arrive. It is a very long journey from home to Mexico City and when you arrive you immediately feel at home and able to relax. The rooms are very big with huge comfy beds with a... More 

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FabianaCelommi, VIP & Club Services Leader at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. McNamara, On behalf of all our associates, I would like to thank you for your amazing reviews. It is great to hear that our facilities and services fulfilled your travelling needs. We love what we do, we love to make each and every day of your stay a great and memorable experience. We understand our guests are away... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 15, 2014

My husband, step daughter and I stayed in for an overnight visit. We drove into Mexico City to pick her up from studying abroad in Paris and having stayed here before we decided to try it again. Being that it was three of us we booked and payed online for a suite, the larger one that we'd previously stayed in... More 

Was this review helpful? Yes 1
Monterrey, Mexico
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 9, 2014

I was in Mexico City on a business trip and my company had the wisdom to choose this hotel for my short stay. The hotel is conveniently located in the corporate area of Santa Fe, close to shops and restaurants and easy access to the highway leading to downtown. The rooms are spacious and very comfortable. Lots of security inside... More 

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Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Mr. Jaime, Thank you for sharing your opinion with us. We really appreciate your positive comments regarding your last experience with us. As you mentioned, the hotel Sheraton Santa Fe is located in a very interesting business area, but it is also surrounded by shopping malls, restaurants, bars, and lots of entertainment. It is great to read you enjoyed... More 

madrid
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 25, 2014

After reading reviews here, had high expectations of Sheraton Santa Fe. Perhaps because it's night time....and people are tired including me, but I didn't experience any of the positive welcome that others have posted. It took 30-40 minutes to get checked in, even though I was the only one in line. My reservation wasn't in their system, only part of... More 

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Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, We thank you for taking your valuable time to share your comments with us, they are truly important, this way we can improve our service and bring to you better experiences. Regarding to your comments, we truly apologize if the service that we offered to you did not exceed your expectations during your stay with us, we understand... More 

Parkland, Florida
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed November 22, 2014

I go frequently to Mexico City and most of the time I stay in Santa Fe area. While there are lot's of options around, I always select to stay at the Sheraton. Rooms are large, modern and clean. Location is close to several restaurants and offices (walking distance). The staff goes beyond their responsibilities to make you feel home and... More 

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Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review

Dear Guest, On behalf of all our associates, we would like to thank you for staying with us and we hope you had a safe and nice trip back home We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options as you mention in business, but also you... More 

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