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Hilton Mexico City Airport

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International Airport | 3rd Level of Terminal # 1, Mexico City 15620, Mexico
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Hilton Mexico City Airport
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Ranked #101 of 293 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 3 days ago
CrocDundeeCanada Melbourne
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575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was travelling on business and meeting with an airline at the airport, so it made sense for me to stay at a hotel on the airport property. I also had a 6am departure so staying at the airport made it much easier to catch my flight. The hotel is located between the International and Domestic areas of terminal 1... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

I would like to thank you very much,all your comments and impressions , About your last visit. we are happy to know you really enjoy our location as well the service of all the members of the staff of Hilton Mexico City Airport. We hope he can have another opportunity to serve you!!! Thank you. Best Regards, More 

Granada, Spain
Top Contributor
239 reviews 239 reviews
70 hotel reviews
242 helpful votes 242 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We normally stay at the Hilton when passing though Mexico City airport because of its convenience. However I have slowly become more disappointed with each visit and on the last three occasions have had cause to complain - only about relatively small things, but even so. The first time I had cause to complain, was when our room door was... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. As a None HHonors member, you are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience.... More 

Santa Ana, California
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Unfortunately, the hotel is a bit Spartan. Small rooms and a restaurant not up to Hilton standards though the breakfast buffet was OK. The staff is friendly and helpful. The hotel has a shuttle to Terminal 2.

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Every opinion is very important for us, because we can work hard in order to give you the best quality and service. We really sorry for the inconvenience that you had in the room. Be sure that we will take care of that point. We hope can have the opportunity to serve you, in your next trip More 

cathedral city, United States
1 review
5 of 5 stars Reviewed 1 week ago

very good Hotel excelent service a bit pricy, but service has being very good. the help from the botones was excellent. I had stay in a Hilton location I can't remember the compleat name but is somthing Rojas was trrible experince they ene charge me for DOUBLE MYSTAY . I stay 4 hrs and moved to the Hollyday in Plaza... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We are very pleased to know that I enjoy our location, as well as our quality of service. As you mentioned our location is very convenient for an early flyghts is very important for us to be able to serve you as you deserve. Hope to see you soon. More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I arrived exhausted and the attention and hospitality were great. I want to thank Mr. Enrique Garcia, who took my bags to the room and picked me up at 4 am so I could check in at the Air Canada counter. Such details sure make a difference. The hotel is inside the airport which is a great perk!

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear raquemb79 We are very glad to know, that you found very convenient your stay in our property.. We will share your comments to all the staff. our main goal is your comfort and satisfaction. We hope we can see you in your next trip to Mexico City. Thanks a lot. More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I checked in late as I had advised, but instead of queen reserved, got a double for two. No hot water that night or the next day. After running the hot water in the morning, got coffee colored water from the tap. They didn't pick up my room service breakfast, but gave a free breakfast in the morning. Big deal.... More 

Was this review helpful? Yes 1
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear AJB, We are very sorry for what happened during his last visit and regret not having covered their desired expectations. your kind comments help us improve every day, so finally to offer the best that each of you deserve. We hope offers us the opportunity to serve you one more time. regards More 

Goodyear, Arizona
Top Contributor
72 reviews 72 reviews
35 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Modern and comfortable. Very nice rooms. The restaurant was good, a little on,the pricy side. The convenience Of being in the terminal out weights the cost. One would think the airplane noise would be an issue, I didn't even hear them. 100% I would stay again

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We are really proud to know, That you enjoy your stay during your last visit It is very important for us each comment. we look forward to having another opportunity to be your choice of hotel on your next visit to Mexico City. More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed here the night before my early morning departure from Mexico City. It was very clean and safe. Great location and convenience to be able to explore the airport area and several options to eat. Nice business center and bar/lobby area. Of course the view is of the airport so nothing to spectacular there.

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Erik We are very proud to know that your experience was very nice during your last visit, this is very conforting for all of us. as you said we have an excellent location inside of the terminal # 1, is very convenient for an early flights. We hope we can have another opportunity not so far to serve you.... More 

Canonsburg, Pennsylvania
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very convienent location especially with daily flights to other cities in Mexico. Also good resturants and shops two levels down in airport including a great steak house (La Maison?) and a Starbucks. On the down side, only 2 or 3 english speaking stations on TV. FOX was the only network channel. No english papers either. After 4 days one feels... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Joe We really appreciate your comments about our location and service, is a pleasure give you the best quality. as you said we have an excellent location inside of the terminal # 1, is very convenient for an early flights, as well our breakfast is since 5:15 am every day. We are making the change to have more channels... More 

Santiago, Chile
Top Contributor
89 reviews 89 reviews
20 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I don't usually stay at airport hotels but I had a midnight flight out and my wife was flying out at noon the following day, so it made sense. I chose the Hilton because of my Hilton status even though it is in Terminal 1 and our flights were out of Terminal 2, because I was told there was a... More 

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review
Google Translation

Dear Frequentl Gracias por tomarse el tiempo de compartir su experiencia sobre su reciente estancia en nuestro hotel. Agradecemos sinceramente... More 

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