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Hilton Mexico City Airport

3.5 of 5
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International Airport | 3rd Level of Terminal # 1, Mexico City 15620, Mexico
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Hilton Mexico City Airport
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Ranked #95 of 294 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 2 days ago
Jennifer B Springdale, Arkansas
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595 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Springdale, Arkansas
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the airport so that we wouldn't have to fight traffic for an early morning flight and it was a great plan. We were able to find a decent restaurant in the airport for dinner. The bar at the Hilton was good. Rooms were clean and very acceptable for an airport hotel.

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Toronto, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

The hotel is located inside the terminal, next to all restaurants- therefore extremely convenient to anyone travelling very late or very early. Its comfortable and clean, although the furnishing could receive an update soon. Staff was great.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Cristian: All staff of Hilton Airport Mexico City are very proud to know that you had an excellent stay during your last visit.Is very important for us to know each comment. We hope we can see you in your future trip to the City. Thanks a lot. More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

After a horrible ordeal with Aeromexico that resulted in loosing our connecting flight,We walked in to the Hilton desk at the airport where Luis was very helpful in getting us a reservation, he listened to our frustration, offer us coffee and had the hotel shuttle picked us up at the office instead of making us wait at the sidewalk. We... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Dallas: Thank you very much for taking the time to answer this survey, your scores are very important for us. We are delighted to know that during his last visit, he found Hilton Mexico City Airport,as the best opcion As you mentioned our location is very convenient for a domestic and international flights. Gabriela Lopez T. Guest Assistance Manager More 

Liverpool, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

A decent and convenient place to stay overnight when transiting through Mexico City Airport, being located in terminal 1 it saves leaving the airport and one can easily walk to connect to other flights in safety

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear David C: Thank you very much for taking the time to answer this survey, your scores are very important for us. Your opinion in regards of our service, is what makes the hotel maintain a continuous improvement to acquire a highly quality standards for our guests satisfaction. Awaiting to see you in the property real soon Gabriela Lopez T.... More 

b.c.
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is our 4th stay here.Coming and leaving Mexico it is our go to hotel to overnight enroute to Merida.We never have to leave airport,just terminal 1 or 2. Always clean ,quiet, comfortable and safe. Staff are very friendly and efficient. Coffee and juice complimentary in lobby. Doesn't get any better than this. If you book far enough in advance... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Peggy34bc: First of all thank for kindly us your comments, we are glad to know you have had a magnificent stay free from any inconvenience. We hope to remain your first choice during future visits in Mexico. Gabriela Lopez T. Manager Guest Assitance Manager More 

WI, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Would stay here again, and probably will soon. It was very quiet inside which was a nice surprise. Clean rooms, good AC, and the desk staff was very kind! It was my first stay at a Hilton and I'll try to stay at more of them in the future.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

I would like to thank you very much,all your comments and impressions , About your last visit. we are happy to know you really enjoy our location as well the service of all the members of the staff of Hilton Mexico City Airport. We hope he can have another opportunity to serve you!!! Thank you. Best Regards, More 

Bangkok, Thailand
1 review
4 of 5 stars Reviewed April 9, 2015

I had a very early flight and had to check in at 4am. This hotel is right on top of the airline check in desk so what could you say. The in room spaghetti bologness was fairly poor though. I would recommend if you have a very early flight.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Thank you very much for taking the time to answer this survey, your scores are very important for us. We are delighted to know that during his last visit, he found Hilton Mexico City Airport, as the best option and that all staff have covered each of their needs. As you mentioned our location is very convenient for a domestic... More 

Columbus, Ohio
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 7, 2015

My work takes me to Mexico City and the surrounding areas, so flying in and out of Mexico City is a normal routine. The airport Hilton is nicely located inside Terminal 1, which makes it very convenient if you fly United. If you travel via another airline (Delta, Aeromexico) - there is a van shuttle that leaves every 30 min.... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you very much, for your kind comments, About Our service and also We are very proud to know that you enjoy your complete stay. As you mentioned is very convenient for international and domestic flights. We hope We can see you pretty soon. More 

London, Canada
2 reviews
4 of 5 stars Reviewed April 5, 2015

I always look forward to staying overnight at the Mexico City Hilton on my way to and from Oaxaca, because I know I shall get some good Mexican meals, a good Margarita and/or a glass or two of good Mexican or Spanish wine. And, of course, a decent night's sleep. This hotel has central heating: a comfort almost unknown elsewhere... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We really like to know that you found the property very convenient for you. Is our pleasure offer the best service, As well Quality. We hope we can see you in your next visit to the City. Thank you very much. More 

Murfreesboro, Tennessee
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 4, 2015

Of the hotels attached to the airport, the Hilton is in the most convenient location. It is in the middle of everything and several shops and alternatives to the hotel restaurant are mere steps away from the elevator that carries you to the hotel on the third floor. The hotel restaurant/bar overlooks the runways and many people enjoy watching planes... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

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