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Hilton Mexico City Airport

3.5 of 5
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International Airport | 3rd Level of Terminal # 1, Mexico City 15620, Mexico
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Hilton Mexico City Airport
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Ranked #101 of 294 Hotels in Mexico City
A recent review
4 of 5 stars reviewed 2 days ago
DougRoe Vancouver
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620 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vancouver
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here on a overnight layover on the way home to Vancouver . The Air Canada flight leaves at 6am and I literally got up at 445 showered took the elevator down walked 2 minutes to Air Canada check in (thank you 50k Priority) got my boarding pass and was at the gate with 20 minutes to spare which... More 

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3 of 5 stars Reviewed 3 days ago NEW via mobile

I forgot my iPhone charger plugged on the wall, I went four days after to ask for it and they said they did not find it. It is the first time it happens to me in a hotel. They normally keeps the forgotten things for me which I really appreciate because I travel a lot and it is easy to... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Kentfield
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Amazing place to stay for a night lay over. A very clean place with a great shower, perfectly clean sheets, and a great experience. After a tough week and a half of travel, this was like arriving in heaven before returning to the United States.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We thank you for letting us be your preferred option during your visit to Mexico City. Also we are glad to know that is very convenient for your flights. Awaiting to see you soon More 

United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

The walls are so thin you can hear everything that goes on in the room next door. Pillows are terrible. Wine menu is very limited at the bar. Need more selection. Otherwise, hotel is very clean and staff is very friendly.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, More 

Brussels, Belgium
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel is ideally situated in the airport if You need to stay 1 night waiting for another travel. It offers fitness, but with very limited amount of equpment. The restaurant offers different kinds of food but the quality is low

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review
Google Translation

Muchas gracias por sus amables comentarios y por su preferencia a Hilton Mexico City Airport, nos encanta saber que pudo... More 

Melbourne, Australia
Level Contributor
182 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As traffic in Mexico City is often unpredictabe, I have stayed at this Airport Hilton a couple times before for morning flights. This time the flight was mid afternoon next day so rather good to realize check out was at 1:pm. Check in at 4:30 was efficient for Mexican Hotel. It's on the 3rd floor above departure, no more than... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We are very glad to know, that our location was very convenient for your visit .I would also remind you that we have a shuttle from Terminal 1 to Terminal 2 every day 24 hours.completely free. And also our breakfast starts from 5:15 am. Awaiting to see you soon. More 

Jacksonville, United States
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

This is the second time I have stayed at this hotel due to its convenient location but this time I had a very poor experience with the room (it was outdated) and the service at Breakfast was horrible. I was never offered anything, the quality of the food was not what I remembered and they did not have plates or... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the... More 

Travelers are raving about these Mexico City hotels

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Had to stay here to get a connection flight the next morning. My advice is.... don't. Get an Uber Taxi ( $8 and 20 minutes ) to Hampton Inn in El Centro. Now that is more like Hilton. Fresh Pillows etc. The standard we are used to. I have never been to a Hilton that has disappointed me more than... More 

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy.. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking... More 

Puebla de los Ángeles, Mexico
1 review
5 of 5 stars Reviewed 1 week ago

Another fine Hilton hotel offering the excellent service, the amenities, and the comfort you always expect to find at Hilton. Conveniently located in Mexico City's airport, the check-in desks are a lift ride and a short walk away.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review
Google Translation

Muchas gracias por tomarse el tiempo de escribir sus comentarios de su ultima visita a Hilton Mexico City Airport. Leemmos... More 

Meitar, Israel
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Why yes - because you go out of the airport gate walk few meters and entering the hotel. Room was clean and bed was o.k. Why not- because usually you don't spend to much time there bit you pay like it's a five star hotel.

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you very much for taking the time to answer this survey, your scores are very important for us. Your opinion in regards of our service, is what makes the hotel maintain a continuous improvement to acquire a highly quality standards for our guests satisfaction. Awaiting to see you in the property real soon. More 

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