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Hilton Mexico City Airport

3.5 of 5
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International Airport | 3rd Level of Terminal # 1, Mexico City 15620, Mexico
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Hilton Mexico City Airport
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Ranked #102 of 295 Hotels in Mexico City
A recent review
5 of 5 stars reviewed yesterday
Nancy K London, United Kingdom
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641 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

I have stayed in the MX city Hilton a number of times. Every time it's been great. The people who work there are extremely nice and helpful. The rooms are great. And best of all it's just about a 2 minute walk from international arrivals. I've recently started staying there on the night I arrive because after 11 hours on... More 

Review collected in partnership with Hilton Hotels & Resorts

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San Antonio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

If there is special dish that you wish to eat, the Chef will do it perfect! (Chilaquiles, The BEST!). The service is good an secure. Easy access to Internet and SPECTACULAR VIEW of airport runaway, you are able to see landing, departure and parking of planes. Thank you!

Review collected in partnership with Hilton Hotels & Resorts

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, Thank you very much for taking the time to answer this survey, your scores are very important for us. Your opinion in regards of our service, is what makes the hotel maintain a continuous improvement to acquire a highly quality standards for our guests satisfaction. Awaiting to see you in the property real soon. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It's ok. Not the best Hilton in the world but it's handy for the airport and as a stop over when arriving on a flight from Europe - especially as you don't have to leave the terminal building I particularly use the bar on a Friday evening before boarding a 747 back to Europe. It's quite a nice lobby to... More 

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Andy M: Dear Guest; Is our pleasure to know that your last stay was amazing with us. we work hard every day to offer all of you the best experience We are really proud to know, that you found the property very convenient for your flIght, as you know we are located just a few steps for the international... More 

Dallas, Texas
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Needed a place close to airport. I've flown to Mexico City many times and never realized Hilton was right upstairs from the international lobby. Arrived late. Check in went very smoothly and the staff very accommodating. Room is perfect for our needs and now I know of this little gem.

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Gust: Thank you for taking the time to share your experience with us. I am glad the hotel staff took such good care of you and that you were able to experience our warm Hilton hospitality. It’s great to hear that you found our location to be convenient . We hope to see you return again soon. More 

Mumbai (Bombay), India
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a typical overnight stay Hotel . The room (booking was done in my friend Raju Shah's name), had just one bottle of water and with one glass and overall impression was not fitting to Hilton name. I would probably not like to stay here in future though their representative handled our transport from and to airport very well.

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HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Sincerely, Gabriela... More 

San Francisco, California
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for a night recently so as not to miss a flight early in the morning and received great service from the staff. They organized a city tour for us and helped us with every other request we had for food, driver at night, etc. and most importantly gave us honest, pertinent advice on Mexico City and where to... More 

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest Thank you very much for taking the time to answer this survey, your scores are very important for us. Your opinion in regards of our service, is what makes the hotel maintain a continuous improvement to acquire a highly quality standards for our guests satisfaction. Awaiting to see you in the property real soon. More 

Panama, Panama
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I was met by hotel staff upon my arrival MEX airport T2 and transfer to T1 for hotel accommodation. Staff was respectful and willing to help. Breakfast buffet was delicious; nice variety for all tastes. Shuttle service was punctual. Strongly recommended!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest We are very proud to see that you enjoy your last stay with us, and found very convenient our location to your early flight. as you mentioned we are located inside of the terminal #1, and we have the service of the shuttle to Terminal # 2 complemenatary. We hope we can have another opportunity to see you... More 

Level Contributor
1 review
4 of 5 stars Reviewed 3 weeks ago

The room is fine, the room service is good and the quality of the food its ok. The only thing I would complained its the audio in spanish on the TV. They can change the audio in english and I would appreciate that!.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest Thank you very much for taking the time to answer this survey, your scores are very important for us. Your opinion in regards of our service, is what makes the hotel maintain a continuous improvement to acquire a highly quality standards for our guests satisfaction. Awaiting to see you in the property real soon. More 

Springfield
1 review
3 of 5 stars Reviewed 3 weeks ago

The first room was wide open...no maid in sight. I went and found no one else but still was uneasy about staying in that room. The furniture looked as if it had been in a fraternity for a decade. A new room was better but curtains covered a black wall...felt claustrophobic. Having Hilton Honors didn't mean anything.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest; We much regret not having covered every one of your expectations, Your reviews allow us to have a better area of opportunity to provide you the best quality as well service as you deserve. Hope to give us another opportunity to give you a different experience in your next visit. Thanks More 

Lohmar, Germany
Level Contributor
43 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There isn't much I can say about this hotel except I costs about 180 US$/night the rooms are small and clean The view is looking down on the airport I stay here because I have to fly early otherwise I would go to another Hilton !!

Was this review helpful? Yes
HiltonMexicoAirport, Director de Relaciones Públicas at Hilton Mexico City Airport, responded to this review

Dear Guest, We feel proud of knowing you had a fully satisfactory stay during your last visit. our mission is to offer all of you the best quality and service. Awaiting to see you soon! Best regards. More 

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