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Marquis Reforma Hotel

Certificate of Excellence
Paseo de la Reforma 465 | Col. Cuauhtémoc, Mexico City 06500, Mexico
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Marquis Reforma Hotel
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Marquis Reforma Hotel
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538 reviews from our community

Traveler rating
    288
    175
    59
    12
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

When I travel to Mexico on business I usually stay at either the Hilton or Marriott at the airport. This trip, due to the locations of my meetings, I selected the Marquis based on the reviews I read. All I can say is, Fantastic. Great location, clean and a staff tha just can't do enough to make your stay painless.... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Bill We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. I hope you honor us with your presence again here at the hotel. We´ll be happy to... More 

Tampa, Florida
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The marquis is a great Reforma hotel central in the city, after a few other trips to Mexico City this is the area to stay. The hotel is great and in wonderful condition. The rooms are very large and the bathroom has a great show (rain shower). The restaurant is a very nice place to get breakfast and a wonderful... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Steward We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. I hope you honor us with your presence again here at the hotel. We´ll be happy to... More 

Markham, Canada
Top Contributor
82 reviews 82 reviews
42 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Marquis many years ago, was not impressed, and never went back until recently (preferring the nearby Four Seasons or Sheraton). This was a pleasant surprise. The hotel seems to have undergone a renovation. Staff are attentive and helpful. Rooms are comfy, and the l'occitane en provence toiletries are top notch. but being an old hotel, its... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest We are very thankful for your feedback, and we are glad you liked the modifications we´ve made to the hotel; we work hard periodically to improve both the services and the facilities in order to be able to offer a better guest experience I will share your comments with our team, who I am certain will be encouraged... More 

Mexico City, Mexico
Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

i had rough week and was really looking for some kind of magic to lift me up , I thought I would give a deep tissue massage at the spa in the marquis hotel and oh boy it was worth every penny , I paid 100.00 dollars plus tip , also had a steam and a nice shower the service... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear. Guest We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience. We are very glad to hear that you enjoyed your stay in our SPA. Thank you very much for choosing us. We are looking forward to... More 

Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great rooms, good internet signal, delicious room service, nice infrastructure, close to nice places in Reforma! Always very clean, housekeeping services should be better and my bathtub needed maintenance and it took one week for them to fix it. This hotel is convenient as my office in Mexico City is based at Torre Mayor. I always enjoy my visits!!!

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Diego I want to thank you for your comments and feedback about your stay at Marquis Reforma Hotel & Spa. I´m really sorry you had that inconvenience on your last stay with our bathtub but rest assured that the next time you come you won´t have any problem, because we will take the right measures to fix that.... More 

Armonk
Top Contributor
154 reviews 154 reviews
49 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Marquis was a very nice find - it is in a very convenient (and safe) location. It has friendly staff, the rooms are a nice size and have comfortable beds and a nice bathroom. The hotel offered free wifi. Breakfast was very nice. The hotel also has an amazing spa ind indoor pool. So really it is a very... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We appreciate the time you took to share your concerns, and we look forward to serving you in... More 

Sao Paulo, SP
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Marquis is really well located at walking distance from many restaurantes and a beautifull park. The room is big and well decorated. Confy bed, sheet and many ammenities. The bathroom is also big and very clean. The wi fi is paid but many corporate rates have it included. The breakfast have several options and is quite nice. A vallet... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Ángel. Let me start by thanking you for your lovely comments, I am very glad you had such a nice experience. I want to tell you that it is thanks to your feedback that everyone who works at Marquis Reforma Hotel & Spa push themselves harder every day to improve the service that is offered at the establishment.... More 

New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 15, 2015

We visit Mexico City often, and have tried many highly rated hotels in various neighborhoods. This hotel takes the prize for downtown hotels. We were in a junior suite, which was nicely appointed with great amenities. Room was quiet, service was excellent and breakfast was fresh and flavorful. When I compared the bill to what we had paid at two... More 

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MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest, We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience. We are very glad to hear that you enjoyed your stay and our restaurants, I am glad to know that you enjoyed our hotel. We are... More 

Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed April 8, 2015 credit card Amex Card Member Review

Nice rooms good location and helpful staff Downsides were: long wait at reception at peak times, extra charge to use the pool and coffee making facilities in room were charged for. Overall a good hotel

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest I am pleased to read your review on Marquis Reforma Hotel & Spa, it is essential for us to get feedback from our guests, for that feedback is just what helps us improve, about the internet and spa access, I´ll be happy to offer you a special rate that includes the Internet on your next stay. Thanks again... More 

Miami, Florida
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 6, 2015

Everytime i stay in this hotel i feel so controble that i can ask for anything and i get it .the staff is great even the drivers that the hotel have for the guest are the best they are very proffesional in the hotel and most of the staff speak inglish there is no problem with comunication at all in... More 

Was this review helpful? Yes 1
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience, we are very glad to hear that you enjoyed your stay. We are looking forward to have you as our guests in the near future. Best... More 

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Amenities