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Marquis Reforma Hotel

Certificate of Excellence
Paseo de la Reforma 465 | Col. Cuauhtémoc, Mexico City 06500, Mexico
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1 room 1 guest
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Marquis Reforma Hotel
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607 Reviews from our TripAdvisor Community

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Traveler rating
    323
    201
    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (607)
  • Mar-May only
    (116)
  • Jun-Aug only
    (158)
  • Sep-Nov only
    (142)
  • Dec-Feb only
    (191)
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london
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great hotel. very friendly and helpful stuff. huge rooms. great food. the only minus is that they charge for Wifi but a very small fee. the location is fantastic. 5 minutes walk from Zona Rosa and around the hotel there are quite a lot of shops and food stands.

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest I appreciate the time you have taken to send us your positive comments during your stay at the Hotel, as well our services and the variety of food in our restaurants. In order to give you a better service, we have special rates that included the internet for your convenience. We hope that you will give us the... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Excellent location and great service. Good restaurants inside the hotel. The staff was very friendly greeting us every time we get in and out of the hotel. Only issue was that the Internet service was not included in the cost of the room and seemed to be expensive when Internet is available in many coffee shops and less expensive hotels... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest I want to thank you on behalf of everyone working at the hotel for your comments it is good to know that the hard work we put on the hotel every day is paying off and that is shown in our guests´ satisfaction, I want to let you know that our main commitment is to offer a service... More 

Paris, France
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location, great facilities, but it's a shame that for this price in 2015 the free Wi-Fi is not included... 200 pesos minimum per day!! And it's only for a slow Internet, it is more expensive if you want high speed... Nice staff and rooms are quiet.

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Daniel I am pleased to read your review on Marquis Reforma Hotel & Spa, it is essential for us to get feedback from our guests, for that feedback is just what helps us improve, I´ll be happy to offer you a special rate that includes the Internet on your next stay. Thanks again for sharing your thoughts, we... More 

New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed for a week in June. Location was handy for work but there are limited facilities and common areas for business travelers. A quiet bar to have a drink and catch up on work emails or return calls seems to be missing (lobby bar is too dark and intimate to work in) and the restaurant opened to late to... More 

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at Marquis Reforma Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. We hope we are able to serve you in the future. Best Regards, Monica Alvarez More 

Paterson, New Jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

Great clean hotel nice service, pleasent ambience good food, location is safe room was comfortable and bed was nice as well as relaxing, restaurant choices were excellent did I mention how friendly they are

Review collected in partnership with this hotel

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. Cesar We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience. We are very glad to hear that you enjoyed your stay, our restaurants and our staff service, I am glad to know that you enjoyed... More 

Guatemala City, Guatemala
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great location, walking distance to major "must see" places in Mexico city. Staff was friendly from arrival to departure. Could improve in some renewals, like carpet for instance, but besides that, everything was perfect. Excellent food at good value in the restaurant.

Review collected in partnership with this hotel

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Mr. David Thank you for taking the time to tell us about your stay at Marquis Reforma, we appreciate your feedback. I will share your comments with our team regarding you experiences with our restaurant and staff service, we will take measures regarding our carpets. Thank you again for sharing your experience, and we look forward to serving you... More 

Annapolis, MD
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This property is on par with Four Seasons in terms of amenities, comfort and service. As other reviewers have noted, beware of pricey WiFi access charges and unreasonable (though industry-trending) charges for per-person pool use. (This is why I selected the Marquis -- to use the pool after long days of touring the DF.) Tip -- catch a cab just... More 

Was this review helpful? Yes 1
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest I am pleased to read your review on Marquis Reforma Hotel & Spa, it is essential for us to get feedback from our guests, for that feedback is just what helps us improve, I´ll be happy to offer you a special rate that includes the Internet on your next stay. Thanks again for sharing your thoughts, we are... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Excellent service by all employees. Everyone is anxious to be of assistance. The Concierge always makes my visit very enjoyable. His advice make my trips a real joy. The rooms are well appointed with all the amenities, and the restaurants are very good.

Was this review helpful? Yes
MexicoMonica, Gerente de División Cuartos at Marquis Reforma Hotel, responded to this review

Dear Guest, We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience. We are pleased to know the staff of the Marquis Reforma gave you great service, We are constantly trying to exceed expectations. I am glad to... More 

Holbeach, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Generally a great stay with really friendly and helpful staff and really good room quality. Good points were the staff, Los Canarios restaurant, the room quality. The gym was excellent. Chances for improvement were the room swipe keys and the showers. A general gripe I have with most hotels is the lack of plugs at desk height for business users.

Review collected in partnership with this hotel

Was this review helpful? Yes
MexicoMonica, Rooms Division Manager at Marquis Reforma Hotel, responded to this review

Dear Guest, We are glad to know that you had a great experience with us! We are always trying to give the best for our guest and to make their stay an unforgettable experience. We are very glad to hear that you enjoyed your stay and our restaurants, our beautiful SPA and our staff gave you great service. We will... More 

Georgetown, Kentucky
1 review
5 of 5 stars Reviewed 3 weeks ago

The staff treats you like family, the rooms are extremely clean and the beds are super comfortable unlike other hotel beds. The location is closest to our parent companies corporate office and many fine restaurants like Mikado Japanese restaurant.

Review collected in partnership with this hotel

Was this review helpful? Yes
MexicoMonica, Gerente de División Cuartos at Marquis Reforma Hotel, responded to this review
Google Translation

Estimado Sr. Wayne El Hotel Marquis Reforma aprecia sus comentarios durante su última estancia en el Hotel; siempre es grato... More 

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