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Hyatt Regency Mexico City

4.0 of 5 Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
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Certificate of Excellence 2014
Hyatt Regency Mexico City
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Hyatt Regency Mexico City
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588 reviews from our community

Traveler rating
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    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Top Contributor
141 reviews 141 reviews
28 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Lobby is gorgeous and modern, very inviting. Room looks pretty new and distinctively decorated. Amenities are great in the room and view from high floors up to 43 is a new perspective of Mexico City during a clear day. Lounge for frequent traveler is one if the best and fully staffed. Worth the stay. Fitness center is acceptable. Plenty to... More

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have had the opportunity to stay at this hotel twice during an 18 month period. Location in the city is great (Polanco district). Attention and service only improved from one stay to the next. This is the type of hotel where I would like to stay for a LOONG time. Checkin process was fine, room amenities were great and... More

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Amsterdam, The Netherlands
Top Contributor
83 reviews 83 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Perfect located in Polanco district, very safe and quiet. However, hotel is old glory and it definitivly needs an update. They are now updating the fitness area, which is a start. Service is ok. But next time will try the W, which is next door.

Was this review helpful? Yes 1
Coral Gables, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I travel often to Mexico for business. Having to avoid the JW and equivalent hotels due to budget constraints, I usually stayed at the Camino Real in Polanco because the Hyatt was a dump. But I decided to give it a try again this year and I was very impressed with the facilities, the room was very clean and upscale... More

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Rogers, Arkansas
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2014

I travled to Mexico City for business and had the pleasure of staying at the The Hyatt Regency. The hotel was a fantastic experience from check in to check out. The service was exemplary, the staff super friendly and very accommodating. The car service was also very Top Shelf. I used three drivers over 4 days and everyone of them... More

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Brussels, Belgium
Senior Contributor
47 reviews 47 reviews
34 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 4, 2014

I just stayed for 5 nights at the Hyatt. A very pleasant stay. I like in particular floor 40 where the executive lounge is located. Some Mexico hotels give a bit more of variety for breakfast and dinner there e.g. Eggs made to order (maybe they were available but never offered) and for dinner something more than canapés. Orherwise great... More

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Minneapolis, Minnesota
Top Contributor
71 reviews 71 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 1, 2014

Staff was consistently and shockingly friendly and helpful. Perfect location in Polanco, safe to walk anywhere in the area. Recent and tasteful updates to the rooms. Great bakery and coffeeshop in lobby to start your day. Lobby bar food and breakfast buffet very good, but expensive as you would imagine. Would definitely return here again. Very close to the national... More

Was this review helpful? Yes 1
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 1, 2014

For tourists the hotel presents many decent amenities, however; as a meeting planner the Hyatt Mexico City is by far one of the worst venue to run a meeting. From contract to coordination, there is no place as difficult and uncooperative, (even unethical) as this property. Any other hotel in Mexico City would be a much better option to host... More

Was this review helpful? Yes 1
San Jose, Costa Rica
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

first visit to this hotel. Very friendly staff, always ready to help. Concierge personnel is outstanding. I highly recommend this hotel. Just needs improvement on the wifi complementary service. Other than that, I rate this as my best stay in Mexico city.

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West Covina, California
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 19, 2014

returning after a much too long absence....it was the Nikko then, it's not anymore...all the staff from previous visit still walk the property, the renovated look is beautiful. it's a business hotel of course but the staff and gorgeous location make this a proper gem anytime! Get the high floor and splurge for the executive lounge perks on the 42... More

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Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Number of rooms: 755
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#7 Luxury Hotel in Mexico City
#7 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
#20 Family Hotel in Mexico City

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