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Hyatt Regency Mexico City

4.0 of 5 Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
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Hyatt Regency Mexico City
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Hyatt Regency Mexico City
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648 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swindon
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars NEW

This is the first time I have stayed here since it was the Nikko hotel. The transformation is excellent. A large, spacious and busy lobby has transformed the initial impression. I stayed in one of the executive rooms and it was really very good - I could not fault them, quiet, clean and very comfortable. The bed was very comfortable.... More 

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Foresthill, Ca
Top Contributor
56 reviews 56 reviews
23 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

One of the nicest hotels that I have ever stayed in. Upscale area of town, outstanding staff, world class dining - very highly recommended. Restaurants within walking distance. Was there on business and accomodations were truly outstanding.....TV had ESPN, Fox, CNN and a few other shows in English....beds very comfortable....staff is truly, truly outstanding.....business rooms were excellent.

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Luxembourg City, Luxembourg
Top Contributor
92 reviews 92 reviews
76 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Hyatt is located in the quiet and safe Polanco area just near Intercontinental and JW Marriott. I stayed in all 3 and I like the Hyatt most. The rooms are really nice and quiet, good internet connection is included. The breakfast was excellent, the staff is very friendly. Absolutely no complaints and thumbs up!

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Munich, Germany
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has an excellent location. It is a very safe area, surrounded by lots of cafes and restaurants. I enjoyed the gym every day with very helpful staff and also the reception staff is really friendly and always willing to help. The concierge offers nice collective or private tours around Mexico City. We did a tour to the pyramids... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything works, ser ice is spot on everywhere, from reception, to housekeeping and restaurants. Breakfast is a bit pricey, but all in all this place is worth every cent. Would book it as soon as I knew I was coming this way again.

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HRMC G, Director General at Hyatt Regency Mexico City, responded to this review

Dear Dane, Words such as yours — complimenting the level of service provided by Hyatt Regency Mexico City’s team — are what encourage us to continuing making a difference in lives of those we touch every day. Thank you very much for sharing your comments with us and the TripAdvisor community, I will share your experience with all my team... More 

Brooklyn, NY
Top Contributor
86 reviews 86 reviews
17 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel a lot and I would stay here for business and/OR pleasure. The rooms are modern without feeling trendy, the desks have their own overhead lighting and of course the plugs are right there. Big windows, good light. Firm mattress. I find Hyatt to be a consistently good experience – always nice staff, very comfortable, good service. Room service... More 

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HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Thank you for staying at Hyatt Regency Mexico City. Thank you for your preference, and for sharing your kind comments toward the hotel and specially our staff. I am pleased to know that our room facilities were part of your excellent hospitality experience, but your comments about our consistently good level of service make me very proud to be part... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Really nice location. However, prices are incredible high. You can pay a taxi 80 pesos and at the hotel you pay 170pesos. There are restaurants and very ting walking distance to the hotel. Breakfast is delicious but it really expensive too. Be careful.

Was this review helpful? Yes 1
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I would like to thank you for choosing Hyatt Regency Mexico City during your last trip. As you noticed, our location in one of Mexico City’s upscale neighborhoods is unbeatable. Museums and attractions and a lively gastronomic scene are all a relaxing walk away. Our own offerings (Latin American cuisine, Japanese cuisine and a delicious artisan bakery) and... More 

New Jersey
Contributor
18 reviews 18 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff is very friendly and professional, the rooms are clean spacious and comfortable and the restaurants are top notch. The location in Polanco is safe yet convenient and the immediate area has plenty of food options and local influence.

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HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, First of all, I would like to thank you for taking the time to share your comments on TripAdvisor. I was very pleased to read that you had a pleasant stay with us and I will be sure to share your review with all the team. I can assure you they will truly appreciate your kind words, as... More 

Top Contributor
237 reviews 237 reviews
80 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel has everything and they did a nice job in renovating the lobby and the restaurants. The rooms are no thrill and need soon renovation. The club is nice with great views and the breakfast is good both on the lobby and club level.

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HRMC G, Director General at Hyatt Regency Mexico City, responded to this review

Dear Guest, I would like to thank you for your recent visit at Hyatt Regency Mexico City and for having taken the time to write about your experience on Tripadvisor. Your feedback with regards to our facilities and services are extremely important to us and allows us to continually monitor and improve our services. We look forward to warmly welcoming... More 

Saint Charles, Illinois
Top Contributor
167 reviews 167 reviews
33 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is perfect for business or pleasure stays. The service was exceptional throughout my stay. All interactions with the front desk and the team in the lobby and entryway were friendly and efficient. The neighbourhood where this hotel is located is safe and beautiful. Lovely restaurants are located both within the hotel itself and nearby. The rooms are sparkling... More 

Was this review helpful? Yes 1
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Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Hotel Style:
#7 Business Hotel in Mexico City
#8 Luxury Hotel in Mexico City
#11 Romantic Hotel in Mexico City
#27 Family Hotel in Mexico City

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