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Hyatt Regency Mexico City

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Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
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Hyatt Regency Mexico City
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Hyatt Regency Mexico City
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735 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai (Bombay), India
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My new Go To hotel in Mexico City. In very swanky Polanco, this place is a great stay. Nice comfortable room. Good bed. Quiet. Nice breakfast in the morning. My one wish would be upgraded bathroom amenities - but that's being extra picky. Definitely a great one

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Toronto, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

I was there for business in April (this is the forth time we go there with my company) and I was nicely surprised about the new lobby and restaurant. The design is very modern and sophisticated and the breakfast buffet there is spectacular! The service in the hotel is overall pretty good. Rooms are comfortable and the location is great... More 

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Monterrey, Mexico
Top Contributor
55 reviews 55 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

After a main renovation, this hotel has become one of the best in town. The new lobby, and new restaurants brings you great choices after working ours. The Regency Club for an executive treatment is what you need. Bed, pillows and linen are great. Definitely is my choice in Mexico City.

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New York City, New York
Top Contributor
138 reviews 138 reviews
121 hotel reviews
176 helpful votes 176 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a hotel on par with the amazingly well designed and run Hyatt's in Asia and Europe (and the newer Hyatt's in the US). Everything about the hotel is well above average: public spaces, room, staff, restaurants, and location. The gym really impressed me with it's range of equipment and nice design. It was as well or better equipped... More 

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Mexico City, Mexico
1 review
5 of 5 stars Reviewed 4 days ago NEW

After recent huge renovation,this hotel is as good as any 5Star hotel in NYC. The Staff, Location, Facilities everything is impecable. I travel all the time and this hotel measures to any 5 star anywhere.

Review collected in partnership with Hyatt Hotels

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Lake Geneva
Top Contributor
163 reviews 163 reviews
47 hotel reviews
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were recently in Mexico for a wedding and this hotel was the hotel where most overseas guests stayed. An excellent 'get-together' location, and ideal for a visit to the wonderful museum of anthropology, with lots of nice walks in the area. Very good service and quality of accommodation.

Review collected in partnership with Hyatt Hotels

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I spend 3 nights in this hotel on a business trip. Very nice modern hotel with excellent rooms, comfortable beds and free wifi. Hotel is in a good area, close to the metro and other attractions. Hotel staff were exceptionally friendly and helpful and made you feel very welcome and happy to assist at any opportunity. Only negative is the... More 

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HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, I would like to thank you for taking the time to share your valuable feedback with the TripAdvisor community. I was really pleased to hear that you enjoyed our newly renovated facilities as well as our location, but what pleased me the most was hearing that the care provided by our team made you feel at home. May... More 

Marina del Rey, California
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a skyscraper hotel in a nice area of the city. The rooms are a good size and well-appointed with everything you need (hair dryer, free bottled water, coffee maker, mini-bar, Wi-Fi and plenty of power outlets with both US and European configurations). The beds are comfortable and AC easy to control. Lights are controlled by what looks like... More 

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HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you so much for writing your extensive review, and for taking the time to share it with the TripAdvisor community. I was really pleased to hear that our facilities and services served as an oasis for you in our big city. As you mentioned, the beautiful Mexico City can sometimes be a little crowded. Our main purpose... More 

Tucson, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

A great hotel and service. I've stayed at the other hotels along Campos Eliseos. I prefer this one for its location and amenities. I especially like the the fitness and weight rooms. The recently completed remodeling looks great.

Review collected in partnership with Hyatt Hotels

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HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Guest, Thank you so much for your kind preference and trust. At Hyatt Regency Mexico City, our commitment is to taking care of each and every one of our guests, to make their stays truly memorable. I was really pleased to read that you had the opportunity to enjoy our recently renovated fitness facilities. May I take this opportunity... More 

Geneva, Switzerland
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent staff and very comfortable well-appointed rooms that have recently been very well refurbished. A very pleasant stay and hotel is located in a great part of Mexico City. We were a large group in Mexico city for a wedding and the hotel catered very well for our varied needs.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
HRMC G, General Manager at Hyatt Regency Mexico City, responded to this review

Dear Harvey, I would like to thank you for taking the time to share your valuable feedback with the TripAdvisor community. I was really glad to read that you enjoyed your visit to our city in addition to our recently renovated facilities, but to know that the care provided to you and your companions by our team was helpful (and... More 

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