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Sheraton Mexico City Maria Isabel Hotel

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Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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783 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Jose, California
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Hotel is located in Reforma by the Angel of Independence. Note the Angel of Independence is the place where Mexicans gather for all celebrations, concerts, etc. We got to Mexico Saturday night at around 7:00 PM and Reforma was completely closed due to a concert, which means no way for us to get to the hotel until 11:30 PM. Please... More 

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London, United Kingdom
Top Contributor
58 reviews 58 reviews
27 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

The hotel is in an excellent central location and was perfectly fine for a short business stay. It is looking a bit 'tired' in places. The bathroom could do with a bit of sprucing up, for example. Overall, though, I would certainly stay here again. It felt safe and comfortable and the staff were friendly and helpful.

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New York City, New York
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The view can't be beat at least for half of the hotel- of the Angel of Independence. Rooms are bigger on that side. Even on the other side though you've got a sweet setup- nice king size beds, iHome docking audio system for iPhone, cable, and pretty sweet bathrooms and tub. Consistent hot water and pressure. The buffet in the... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you so much for taking the time to review our hotel. Will be a pleasure to host you in your next stop to the city. Cordially, More 

Buenos Aires, Argentina
Top Contributor
61 reviews 61 reviews
42 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

it's on Reforma Av. one of the best places in Mexico DF. Rooms are average, breackfast included in the room fee is very good. Gim is very good, also have two tennis courts free for people staying at the hotel. The restaurant at the hotel are fine, particularly the Italian one, with very good food and options. if you stay... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Agilito: Is a pleasure to read that you have enjoy your stay at Sheraton Mexico City Maria Isabel Hotel. Thank you for taking the time to review our hotel. We would like to invite you to follow us in Twitter and Facebook to get all the news of our hotel Hope to host you in your next stop to... More 

Dallas, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

great location on the reforma. Rooms are very spacious. Staff is helpful. We had a suite which came with breakfast which I highly recommend. Near the park and museums. Love this hotel. You won't go wrong staying here.

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you so much for review our hotel, that you have had a good stay is meaningful for us. Hope to host you in your next stop to the city More 

Bridgetown, Barbados
Contributor
17 reviews 17 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel last week during a business trip to Mexico City. It was my first trip there so I really was not sure what to expect, while my overall impressions of the city has nothing to do with the hotel (it was great to me would definitely return) I think my very comfortable stay at this hotel... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Carnicherry: Than you for your preference for Sheraton Mexico City Maria Isabel Hotel, also thank you so much for taking the time to review our hotel for the rest of the travelers. Will be a pleasure to host you in your next stop to the city More 

west sussex
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago

My company uses this hotel so no choice in were I would stay. But if I had to pay myself I would choose somewhere else. Rooms are old and tired , hotel needs updating a lot of dark wood and marble and bathrooms have no outlets so damp smelling . 98% of the tv channels in Spanish. Very old coffee... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you for let us know your experience at Sheraton Mexico City Maria Isabel Hotel, please receive our apologize because of the bad time you had while you stay with us, but we have good news to share. Now a days we are under a renovation stage that includes all the rooms of Reforma Section, at the end... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have stayed at this Sheraton twice and have not been disappointed. The staff is very friendly and accomodating. The location is perfect for a stroll, a walk to the nice mall on Reforma, the coffee shops, restaurants, etc. The best part is the convenient and very safe transportation you can get right at the hotel. You can be taken... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Renee, Thank you for taking the time to review your stay with Sheraton Mexico City Maria Isabel Hotel. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon, More 

Toronto
Top Contributor
120 reviews 120 reviews
92 hotel reviews
96 helpful votes 96 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The property is simply tired, and the room are screaming for a renovation. While in the lobby, there is a promise of grandeur, however once you are in the room, you realize it is not a place you would want to stay at, again. The location is convenient, the downstairs amenities are great, complete with a Starbucks, but you can... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you for taking the time to write to us and review your experience at Sheraton Mexico City Maria Isabel Hotel. We would like to share the good news, now a days we are under a renovation stage, all the Reforma Section rooms will be able to book at the end of the Summer. About the charge of... More 

Dublin, Ireland
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We moved to this hotel mid-trip due to a very bad experience at another hotel near the airport. The staff here were very friendly and the rooms were comfortable. The restaurant within the hotel was very good and we ate there a couple of times.There are plenty of restaurants a short walk away and the area is quite safe given... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear James, Thank you so much for your preference and time. I feel so sorry about your bad experience in the other hotel, but it was a pleasure to welcome you. Hope to host you in your next visit More 

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