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Sheraton Mexico City Maria Isabel Hotel

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Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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858 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Orlando, Florida
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

If there were a 3.5 I would probably rate it as such. I was traveling on business and was quite pleased with the hotel overall. I found the location in the Reforma zone of Mexico City to be very convenient to dining, shopping and the various offices I needed to visit. The meetings I attended in the hotel were we... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Bill, Thank you for giving a good rating and for recommending our hotel to other travelers. I´m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking foward to welcoming you back soon. More 

Walnut Creek, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Generally a great hotel, especially if you can book it at a bargain price from one of the travel websites. BUT.... the free WiFi in the lobby is limited to 1.5 hours. WiFi in the room is 199 pesos for 24 hours, depending on the exchange rate that is from 14 to 19 USD per day for WiFi. It adds... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear John, Thank you for review and tips. The WIFI price is a corporate demand, but we appreciate you for taking the time. Despite this, we hope to be able to welcome you back on a return visit to Mexico City More 

Cardiff, United Kingdom
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing really stands out about this hotel, but it's nice enough. It's polished and refined without ever being elegant or luxurious. It looks clean and sparkly without ever feeling opulent. The room was very clean and well serviced and innovatively designed but felt a bit small and boxy. Wifi in the room was a bit hit and miss, a fault... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. You can found us as misheraton Looking foward to welcoming you back soon. More 

Reno, Nevada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel Internationally for business at least 2 weeks out of every month. I always try and stay in an SPG hotel because they are typically known for very nice properties and for their service. Unfortunately this Sheraton has fallen short on all levels. My first clue that this hotel had issues was when I booked a car service to... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. I will share this information with Concierge and Housekeeping your comments. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you... More 

Laredo, Texas
Level Contributor
147 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff and service - very good. Room - very good. Value - good. Shower in our room - low water pressure, and temperature varied continually while in use. Called the maintenance man, and obviously it worked perfectly while he was standing there. Food service - ok. Several times, in various locations throughout the hotel, we noticed that the tiny condiment... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Kccarlson, We appreciate you taking the time to provide us with all this information that means alot for us. I apologize for this bad experience. Could you tell us in wich day have you stayed and your number of reservation so we can found out what happened. More 

Fairfax, Virginia
Level Contributor
326 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
2 of 5 stars Reviewed 2 weeks ago

A major hub in Latin America for travelers and they actually do drilling and construction in adjoining floors at 9:00 in the morning?? And this was also done in the evening. Also the faucets in bathroom leaked. The hotel location is good but I expected much better

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear guest, We are very disappointed to hear that you found our service to be below your standards, We are under a renovation stage but I will personally supervise that all your other complaints will be directed to the indicated department. so everything will be in order on your next visit. We look foward to welcome you back then. More 

San Jose, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I'd give a five star but I feel that this hotel for being an internation chain should be more in line with energy efficient ammenities. I'm a light sleeper and the AC kept on humming all night long. It should shut down once the temperature is reached but that was not the case. Other than that, the room was very... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Carmen, Thank you for choosing to sta with us. I am glad to hear that your stay with us was a memorable one. We look fowatd to welcoming you back soon. More 

Miami, Florida, USA
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I went to Mexico for an art exhibition in early 2015. And we bought a package tour on American Airlines which included round trip flight +hotel. Not a bad deal considering how the prices for these packages have been going up. We had stayed at this hotel previously, and we like the location which is right next... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Thank you for choosing to say with us I am glad to hear that your stay with us was a memorable one! We hope to welcome you and your wife back to the hotel in the near future. More 

La Paz, Bolivia
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good things: 1) great location; 2) clean rooms; 3) executive attention; 4) nice disco bar at night in special the music groups. Things to improve: 1) prices are really high; 2) not a good selection of TV channels.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Traveler: Thank you so much for your preference for Sheraton Mexico City Maria Isabel Hotel, almost we feel thankful for your review, it will be read by all our associates. Will be a pleasure to host you in your next stop to the City More 

Los Angeles, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I experienced the epitome of exceptional treatment being a guest at this hotel in the vibrant international capital that is Mexico City. First, I corresponded with management before my arrival. Because of some info I gave in said correspondence, Diana Verdin, the hotel's guest relations manager, surprised me with authentic Mexican chocolates and home made macarons in our room upon... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in Sheraton Mexico City Maria Isabel Hotel. We hope to welcome you back soon! More 

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