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Sheraton Mexico City Maria Isabel Hotel

4.0 of 5 Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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763 reviews from our community

Traveler rating
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    175
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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chicago
Top Contributor
62 reviews 62 reviews
42 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars NEW

I have stayed at this hotel for over 25 years. At one time the best (or at least 2nd best) in town. Now a shadow of former self. There is hope!!The hotel is being remodeled. Quite a task with a hotel of this size. I believe 4 floors are done (and done well but not great). If you can get... More 

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Newbury, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel has small but clean pool on roof with seating or loungers for 24 people, pool 6ft deep, great views. Hotel does a great buffet breakfast in manhatten restaurant also a good Starbucks in hotel with great tea. Staff at hotel all very friendly and helpful. Tours can be picked up from hotel to most sites, little pricey but good.... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear guest, We appreciate the time you take for reviewing Sheraton Mexico City Maria Isabel Hotel. We would like to share with you the good news, now a days we are under a renovation stage, all the Reforma Rooms, will be ready to book in Summer 2015. It will be a pleasure to host you back. Cordially, More 

Los Angeles, California
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Centrally located (you can - if you want to - walk to almost all points of interest), this hotel greets you with a sharp looking lobby and friendly staff. Then you get to your room and any grandness is gone. The room is tiny and and the bathroom even smaller, Limmited counter space and thin towels (the kind you get... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Gary, Thank your preference to Sheraton Mexico City Maria Isabel Hotel, also we appreciate the time you spend for reviewing our Hotel. Hope to host you in your next stop to the city. Cordially, More 

Vancouver, Canada
Top Contributor
134 reviews 134 reviews
29 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel has been a landmark for quite a long time and there certainly are newer and more slick places around. Nevertheless, the Maria Isabel provides really good comparative value. It is very well located, within walking distance of the historical centre and literally hundreds of restaurants. Getting there from the airport is dead easy, as every taxi driver knows... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Norm, Thank you so much for taking the time to review Sheraton Mexico City Maria Isabel Hotel. Let me invite you to SPG Pro, this is our free loyalty program call Starwood Prefered Guest, you can get alot of benefits, one of them is free wifi, also you can get upgrades in all our hotels, flight discount, and more.... More 

Washougal, Washington, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

In town for business and this central spot is near many great restaurants and is very secure. The staff are all bilingual at least and super friendly. How many times have you been greeted with a shot of Mexico's finest? Well I did not drink it until the next day.... The hotel restaurants were fantastic and oh did I mention... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Jeff, A great joy to receive review about your experience at Sheraton Mexico City Maria Isabel Hotel. Hope to host you in the next stop to the city. Cordially, More 

San Francisco, California
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a good hotel in an excellent location that's starting to get a bit worn out. Good for business trips but you still get dinged for the daily internet fee. Staff are very friendly, experienced and helpful - which is a good thing if you the air conditioning control gets stuck, which it did. The technician came up right... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Justin: It was a pleasure to have you in Mexico City Maria Isabel Hotel. Thank you for taking the time to tell us about your experience. If you had some pictures that you would like to share, can follow us in @misablesheraton or Instagram at mariaisabelsheraton. We hope to host you in your next stop to the city, Cordially More 

Rome, Italy
Top Contributor
75 reviews 75 reviews
29 hotel reviews
48 helpful votes 48 helpful votes
2 of 5 stars Reviewed 1 week ago

The hotel location is great but, as far as I'm concerned, that's about it. The lobby is dark, old (and not vintage, just old) with little space to sit. Concierge and reception staff are a little detached and not always up to the standard one would expect from such a renowned chain. My room, on the 22nd floor, was simply... More 

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Elizabeth P, Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you for taking the time to share us your experience in Sheraton Mexico City Maria Isabel Hotel. We feel so sorry because of the bad time you spend with us, the message will be forward to all the areas involved. As you mention we are under a renovation stage in Reforma Tower and at the end of... More 

Lightwater Uk
Top Contributor
234 reviews 234 reviews
67 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staying here for a five day visit to Mexico City, this hotel is in a great location, safe, close to lots of shops and bars. The hotel feels in need of modernisation, everything worked as it should, but times have moved on along with customer's expectations, that said there is a pleasant old world charm to the place. The front... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you for your preference and staying in Sheraton Mexico City Maria Isabel Hotel. Also we thank you for taking the time to write us about your stay. We would like to invite you to be part of the Loyalty Program of Starwood, SPG Pro with this you can get alot of benefits in all the Starwood Hotels... More 

Sussex, UK
Top Contributor
60 reviews 60 reviews
43 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice hotel in a prime location. Efficient check in (staff throughout are friendly and helpful, and most speak good English) recommend joining Starwood Preferred Guest program before booking as this could lead to benefits such as free wifi and breakfast. Hotel is very cheap compared with equivalent hotels in other countries. Nice bar serving a limited range of meals. Amici... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, thank you for taking the time to review your visit at Sheraton Mexico City Maria Isabel Hotel. We would like to host you in the next stop to Mexico City. Cordially, More 

Contributor
18 reviews 18 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

If you want to stay near the center and have access to multiple areas in Mexico this is your hotel. The only watch out: some rooms have very bad or no view at all. Make sure you ask for the view of the monument. They don't have heather at the rooms, if you are cold make sure to call reception... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Erick Thank you so much for visiting Mexico City and stay at Sheraton Mexico City Maria Isabel Hotel, we would like to share with you the good news, we are under a renovation stage and all the Reforma Rooms will be brand new in Summer 2015, there are already some rooms that you can book. Hope to host you... More 

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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Reservation Options:
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton
Hotel Style:
#24 Luxury Hotel in Mexico City
#31 Romantic Hotel in Mexico City
#34 Family Hotel in Mexico City
#56 Business Hotel in Mexico City

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