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Sheraton Mexico City Maria Isabel Hotel

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Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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856 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Cardiff, United Kingdom
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Nothing really stands out about this hotel, but it's nice enough. It's polished and refined without ever being elegant or luxurious. It looks clean and sparkly without ever feeling opulent. The room was very clean and well serviced and innovatively designed but felt a bit small and boxy. Wifi in the room was a bit hit and miss, a fault... More 

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Reno, Nevada
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago

I travel Internationally for business at least 2 weeks out of every month. I always try and stay in an SPG hotel because they are typically known for very nice properties and for their service. Unfortunately this Sheraton has fallen short on all levels. My first clue that this hotel had issues was when I booked a car service to... More 

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Laredo, Texas
Level Contributor
146 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff and service - very good. Room - very good. Value - good. Shower in our room - low water pressure, and temperature varied continually while in use. Called the maintenance man, and obviously it worked perfectly while he was standing there. Food service - ok. Several times, in various locations throughout the hotel, we noticed that the tiny condiment... More 

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Fairfax, Virginia
Level Contributor
325 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
2 of 5 stars Reviewed 1 week ago

A major hub in Latin America for travelers and they actually do drilling and construction in adjoining floors at 9:00 in the morning?? And this was also done in the evening. Also the faucets in bathroom leaked. The hotel location is good but I expected much better

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San Jose, California
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

I'd give a five star but I feel that this hotel for being an internation chain should be more in line with energy efficient ammenities. I'm a light sleeper and the AC kept on humming all night long. It should shut down once the temperature is reached but that was not the case. Other than that, the room was very... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Carmen, Thank you for choosing to sta with us. I am glad to hear that your stay with us was a memorable one. We look fowatd to welcoming you back soon. More 

Miami, Florida, USA
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I went to Mexico for an art exhibition in early 2015. And we bought a package tour on American Airlines which included round trip flight +hotel. Not a bad deal considering how the prices for these packages have been going up. We had stayed at this hotel previously, and we like the location which is right next... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Thank you for choosing to say with us I am glad to hear that your stay with us was a memorable one! We hope to welcome you and your wife back to the hotel in the near future. More 

La Paz, Bolivia
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good things: 1) great location; 2) clean rooms; 3) executive attention; 4) nice disco bar at night in special the music groups. Things to improve: 1) prices are really high; 2) not a good selection of TV channels.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Traveler: Thank you so much for your preference for Sheraton Mexico City Maria Isabel Hotel, almost we feel thankful for your review, it will be read by all our associates. Will be a pleasure to host you in your next stop to the City More 

Los Angeles, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I experienced the epitome of exceptional treatment being a guest at this hotel in the vibrant international capital that is Mexico City. First, I corresponded with management before my arrival. Because of some info I gave in said correspondence, Diana Verdin, the hotel's guest relations manager, surprised me with authentic Mexican chocolates and home made macarons in our room upon... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in Sheraton Mexico City Maria Isabel Hotel. We hope to welcome you back soon! More 

Atlanta
Level Contributor
92 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was the 1st time staying at this hotel and it was a great stay. The staff was very friendly and accommodating to our needs. The included breakfast on the Concierge Level was good and the servers were very attentive, this also includes the manager's reception every afternoon. The rooms were spacious, and apparently we were placed into the updated... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Thank you for your kind comments, I will make sure to let our staff know how much impact on your experience. We are always pleased to make you feel like home. We hope to welcome you back into Sheraton Mexico City Maria Isabel Hotel, soon! More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

I was staying in Hotel Sheraron Maria Isabel for 50 days and they made me feel at home, the customer service is excellent, you feel secure all the time, and the zone where it's located is one of the bests of Mexico. I totally recommend it!

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Virgilio: Thank you for making our hotel your second home. We appreciate your loyalty and your trust. Sincerely we hope to be part of your future trips. More 

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