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Sheraton Mexico City Maria Isabel Hotel

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Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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838 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I experienced the epitome of exceptional treatment being a guest at this hotel in the vibrant international capital that is Mexico City. First, I corresponded with management before my arrival. Because of some info I gave in said correspondence, Diana Verdin, the hotel's guest relations manager, surprised me with authentic Mexican chocolates and home made macarons in our room upon... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in Sheraton Mexico City Maria Isabel Hotel. We hope to welcome you back soon! More 

Atlanta
Level Contributor
86 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

This was the 1st time staying at this hotel and it was a great stay. The staff was very friendly and accommodating to our needs. The included breakfast on the Concierge Level was good and the servers were very attentive, this also includes the manager's reception every afternoon. The rooms were spacious, and apparently we were placed into the updated... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Thank you for your kind comments, I will make sure to let our staff know how much impact on your experience. We are always pleased to make you feel like home. We hope to welcome you back into Sheraton Mexico City Maria Isabel Hotel, soon! More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

I was staying in Hotel Sheraron Maria Isabel for 50 days and they made me feel at home, the customer service is excellent, you feel secure all the time, and the zone where it's located is one of the bests of Mexico. I totally recommend it!

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Virgilio: Thank you for making our hotel your second home. We appreciate your loyalty and your trust. Sincerely we hope to be part of your future trips. More 

Kolkata (Calcutta), India
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton Maria Isabela stands right across the Reforma. From the early dark morning when I checked in, the Sunday posse of cyclists on the Paseo, till the last Saturday afternoon when debutantes pose below the Reforma, the view from my window gave me a panorama of Mexico City's road friendly lifestyle. But then the renovated room had very patchy... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest, Thank you so much for your preference and for taking the time to review our property. We appreciate your comments, will be a pleasure to host you in your next stop to the city. More 

Mexico City, Mexico
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel has makes you feel at home, which is great since I have been here for over 2 months! I could not be more pleased about this hotel. Things that make this hotel ideal are location, friendly staff, buffet breakfast, updated rooms, wifi, gym. I do not want to stay anywhere else while in Mexico City. Love the view... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you for making our hotel your second home when you´re in Mexico City. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. More 

Dallas, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Sheraton Maria Isabel is a great property for the platinum holders. The new remodel rooms, upgrades and access to the club level make this hotel my number one choice when I'm traveling to Mexico City. Location is OK, there are a lot of restaurants walking distance. Quebracho - is my favorite around the area. Also the restaurants in the... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Francisco: Thank you for taking the time to review your stay with us. We truly appreciate your kind words about our property and renovation items. We hope to welcome you back soon! More 

London, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Centrally located next to the American Embassy. Quiet comfortable rooms. Outstanding customer service received from Stephanie and Andres at the front desk, who could not have been more helpful and pleasant during my entire stay. They are a credit to the Sheraton group.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you so much for review and tips about the city and our property. Hope to host you in your next stop to the city. More 

Santiago, Chile
Level Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed there 3 nights in room 1701, club room by the way, my check in was not as I expected but for an outside gap comunication, other than that the staff was very helpful, my room was ok, every time I travel I like to have clear view but i was in an inside corner room so the other... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Francisco: Thank you so much for your review to our property. I will share your congratulations with the associates. Will be a pleasure to host you in your next stop to the city More 

Manati, Puerto Rico
1 review
5 of 5 stars Reviewed 2 weeks ago

Since I arrived the hotel stay was excellent, the check in process was quick and uneventful and the staff always with a smile. Jose from concierge desk all the time available and ready to help me and give me the best options. Jose Luis my star waiter was always aware of my breakfast and already knew how I like my... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Co: We really appreciate your comments. I am going to share with the indicated area. Will be a pleasure to host you in your next stop to the city More 

Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is in a good location close to lots of nice restaurants. Reception staff are very attentive & helpful Excellent gym with lots of weights and cardio equipment Breakfast buffet & lunch buffet good with lots of choice Starbucks within the hotel as well as a lovely reasonably priced shoe shop :-)

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Julie: Thank you so much for your review and time to tell how was about your stay at our property. We would like to invite you to become a SPG Pro member, this is our loyalty program. It is free and you can get alot of benefits, such as: upgrades, free lavender service and more in our Starwood Hotels.... More 

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