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Sheraton Mexico City Maria Isabel Hotel

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Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Mexico City Maria Isabel Hotel
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Sheraton Mexico City Maria Isabel Hotel
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810 Reviews from our TripAdvisor Community

Traveler rating
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    311
    181
    70
    26
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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    (810)
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    (225)
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All months
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Hotel foyer vast and unfriendly. Staff not very welcoming. Rooms okay but bit tired looking. No one to help you to your room with luggage. Reception won't change usd. Good location. Breakfast okay and staff not very attentive. This hotel lacks the personal touch.

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Queretaro, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was not my first time at the Sheraton and if will definitely not be my last. The price we paid for our room was well worth it to get the service and experience we got. We booked a Club room with a king-size bed on the Reforma tower section of the hotel. Check-in was fast and the staff at... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Patricia, We appreciate your time for reviewing our property. We would like to invite you to read our digital magazine mariaisabelmagizine .mx You will find tips and stories about Mexico City. Will be a pleasure to host you in your next stop to the City. More 

Newcastle
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Perfect hotel for my business trip. I couldn't have asked for anything more. I was given a refurbished suite (i would recommend requesting this) which was decorated well and wasn't too big. Location was great, view of the angel of independance and a small mall down the street (reforma 22 which has a food court and some great shops). The... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: We are pleased to receive such good news, it is a pleasure to have received at home. We hope to see you on your next visit to the City More 

Livingston, New Jersey
Senior Contributor
41 reviews 41 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is at a good location. The rooms are on the small side - although that is not a problem for me. The gym is pretty decent and it is open 24 hrs. The bathrooms are a little bit outdated - functional, but could use an upgrade. Breakfast was was very good - i enjoyed seeing the actual honeycomb... More 

Was this review helpful? Yes 2
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Gene: Thank you for taking the time to review our hotel also thank you for all the tips that you have left for all the travelers. Hope to host you in your next stop to the City More 

Colombo, Sri Lanka
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a truly fantastic and professional hotel situated in Paseo de la Reforma which is the central business district of Mexico city the hotel boasts of fantastic levels of service and food. also the business center is of high standard and well equipped. This hotel is a must especially for the busy business traveller

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you so much for your review and travel tips. More 

Kuwait City, Kuwait
Contributor
20 reviews 20 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff very accommodating and helpful. Rooms very comfortable but sound proofing between rooms can be poor and doors tend to slam when you let go, which can be an issue. The flush on the toilet is like a jet engine firing up but generally i have always had a peaceful nights sleep, well as peaceful as expected at 7,500 ft... More 

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Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Greg: Thank you so much for taking the time and tell us how was your stay at our property. Will be a pleasure to host you in your next stop to the city. More 

Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Staff is exceptional - breakfast is great! Bathrooms do need a little updating and the shower has trouble with getting hot and then staying hot. But beds are fantastic! Great location for restaurants and business district. Very safe area to walk around and is very clean.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you so much for taking the time to review our property, also thank you for your comments I wil share it with the indicated areas so we can be a better hotel every day. Cordially, More 

Houston, Texas
Top Contributor
56 reviews 56 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I would have qualified this hotel with 3 points but their exceptional level of service made me change my opinion! It was outstanding! But the rooms, really need to get an upgrade, specially the bathrooms! This is good located and has everything you need for Business; gym is well equipped, restaurants are excellent! Again! Great service and followup! Thanks! I... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: We appreciate you take the time to review our property. Your comments help us to get a direction to improve every day. We would like to share with you the good news, at the ending of Summer 2015 will be all the rooms at Reforma Section will be complete renovated. Will be a pleasure to host you in... More 

Salt Lake City, Utah
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

If you are traveling on business, this is a great place to stay. The staff is very attentive, the rooms are comfortable, and the location is ideal for the financial district. I really can't think of anything negative to say about the place. There are many restaurants of all types within walking distance. I have heard that some parts of... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you so much for taking the time to review our hotel, It is a pleasure to reads that you have had a perfect stay at our property. We would like to invite you to follow us in Twitter and Facebook so you can get the latest news of Sheraton Mexico City Maria Isabel Hotel. Hope to host... More 

Senior Reviewer
8 reviews 8 reviews
3 of 5 stars Reviewed April 26, 2015

Great location, great building, but a little old, you notice as there are no electric outlets in the desk, the bath, etc. The closet as the furniture look tired, and at least my view, was not amazing ( overlooking the American embassy).......

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Mexico City Maria Isabel Hotel, responded to this review

Dear Guest: Thank you for your review it is very important for us to listen our guests. Now a days we are under a renovation stage, the section were you stayed (Danubio) has not been renovated, this will happen probably o 2016, but also we have some good news the Reforma Section is under renovation. about the end of Summer... More 

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