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Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Maria Isabel Hotel and Towers
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Sheraton Maria Isabel Hotel and Towers
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741 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reading, United Kingdom
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed yesterday NEW

Staff are friendly and knowledgeable. The gym is full of amazing equipment. Breakfast buffet is a must! Starbucks attached to the hotel. Pool on the 19th floor which gets the sun at all times. It's central to all the sights and museums. Across the road is The red zone full of bars. Behind lovely restaurants. Great day out is Sun... More 

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Hoboken, New Jersey
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I would consider staying here again if i was in the area, but the hotel really needs some work. The location is great, right on Paseo de la Reforma, people are very nice, breakfast was excellent, great lobby bar and very nice gym for a hotel. The rooms are very dated. When you got off of the elevator you got... More 

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Prague, Czech Republic
Contributor
12 reviews 12 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I spend at this hotel 4 nights, after they solved some troubles with Wi-Fi connection everything was according my expectations. The hotel have a great location, so you can easily walk to the big park (aprox 5 min walk). Unfortunately there are also some cons. Mostly the hotel really need reconstruction/renovation, its really old and you can see it and... More 

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Reston, Virginia
Top Contributor
174 reviews 174 reviews
38 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

One of the best attributes of this hotel is the location, whether a guest is seeking dining, shopping or nightlife, this area has it all. I took advantage of the lower weekend prices for a four-night stay and it seemed like the perfect length of time to explore the area, enjoy the sights and also make use of some of... More 

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Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest, Thank you for your review about Sheraton Mexico City Maria Isabel Hotel. We gladly share you the good news: now a days we are under a renovation stage to fix all the room´s problems. Also we will share your comments about the English skills of the associates to the indicated department, to offer a better service. Once again... More 

France
Contributor
13 reviews 13 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good hotel very well located. Love Paseo de la Reforma. The hotel is getting old though but has good rooms. Had a great view. The lobby is horrible and oldy. Prefer the Marriott hotel just in front of it.

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Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Jeremy: We appreciate your review thank you for your visit. We feel happy to share you than we are under a renovation stage and in the next Summer the rooms will be able to book. Hope to host you on your next visit, Cordially, More 

Seattle
Top Contributor
883 reviews 883 reviews
85 hotel reviews
171 helpful votes 171 helpful votes
2 of 5 stars Reviewed 1 week ago

I am an SPG Platinum with 98 nights. I booked 2 nights with Starpoints then used Suite Night Awards to upgrade to a corner executive suite. The suite itself was nice enough and even had 2 bathrooms. The bathroom located in the king bedroom was terrible: no towel bar, the toilet seat was too small for the toilet (a botched... More 

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Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Axs: Thank you very much for taking the time you took to write your review about Sheraton Maria Isabel. I am sorry that you had problems in the bathrooms during your stay, we are going to share your comments with indicated department to take action to improve. Hope to see you in your next stop to Mexico City Sincerely, More 

New York, NY
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Things that travelers should know about this hotel is that they are "American friendly." They have a private taxi service that can be charged to your room - both to and from your destination. It is next door to US Embassy. Walking in either direction along Paseo de la Reforma is completely safe. They have on staff knowledgeable private guides... More 

Was this review helpful? Yes 2
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Deart Guest: Thank you so much for your review and preference for Sheraton Maria Isabel. Hope to host you in your next trip to Mexico City, Cordially More 

Morris NJ
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I read some of the reviews and stayed here back in November for a conf. I have to tell you, first time to Mex City and I loved it. Granted, we stayed in the immediate area and also went to a couple museums in the area but I feel we got a good feel for the place. The hotel staff... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Douger: Thank you for your preference and stay at Sheraton María Isabel. We would like to invite you to be part of our loyalty program SPG in wich you can recive beneficit in all the Starwood Hotels. Hope to host you in your next stop to Mexico City. Cordially, More 

Guadalajara, Mexico
Senior Contributor
36 reviews 36 reviews
28 hotel reviews
46 helpful votes 46 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Terrible! What happened to this hotel? We had to stay twice within a two weeks period. On our first stay we choose a simple room just for sleep, next time, we booked a room on the tower section to have a better service/choice. No difference. This hotel needs a complete renovation, its trapped on the 80`s. The air conditioned in... More 

Was this review helpful? Yes 3
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear guest: Thank you for sharing to us your experience at Sheraton María Isabel, we feel sorry because of the bad time you have had in out hotel. Now a days we are under a renovation stage, in Summer 2015 the Reforma Rooms are going to be ready for booking. We hope to have the oportunity to host you in... More 

New York City, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The food is amazing. #2 followed by the four seasons hotel about .5 miles away. Great service. I remembered going in on a stormy day and they had an umbrella saved for me as I came down. The gym space was great and great rates for tennis lesson. $40 USD. Right next to the us embassy so its very safe.

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Iris: We appreciate so much your nice comments about the Sheraton Maria Isabel. Hope you are coming back to enjoy our beloved Mexico City. Have Happy new year More 

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Additional Information about Sheraton Maria Isabel Hotel and Towers

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
Number of rooms: 755
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Also Known As:
Sheraton Maria Isabel Hotel And Towers Mexico City
Sheraton Mexico City
Mexico City Sheraton
Hotel Style:
#24 Luxury Hotel in Mexico City
#28 Romantic Hotel in Mexico City
#33 Family Hotel in Mexico City
#58 Business Hotel in Mexico City

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