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All 277 Mexico City hotels

Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Hotel   |   Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Ranked #52 of 277 hotels in Mexico City
A recent review
3 of 5 stars reviewed 3 days ago
2323Smiths London, United Kingdom
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570 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
79 reviews 79 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I picked this hotel primarily for its location. I was on a business trip and the hotel was close to the office. The reception staff are extremely polite and helpful. The room was comfortable, clean and tidy. Closer inspection identified a few areas for improvement. The plug sockets were not screwed securely to the wall and the taps in the... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear 2323Smiths Guest: Thank you for sharing us your recent stay with us and for bringing to our attention our opportunity areas. We are glad to read that our Team made you feel at home. We appreciate your preference and your considering the Sheraton Maria Isabel as your home during your next trip to Mexico City. Cordially, More

McAllen, Texas
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

If you have a concern about safety, this Sheraton should help; its next to the US embassy as well as many others and has a friendly and alert lobby staff. The hotel bar is very relaxing after a day out and many businesses are close to walk to from the hotel. It is a ride from the airport, but the... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Dkazooman Guest: Thank you for sharing your recent stay with us. We are delighted to read that you enjoy your experience. The Sheraton Maria Isabel is well located and near to the most important places in the city. We look forward to having the pleasure of welcoming you back soon. Cordially, More

Sargans, Switzerland
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is getting a bit old but the service is good and the location was perfect for my meetings. Breakfast was good as they had a real mexican breakfast with guevos rancheros and all the other mexican dishes. I would have preferred to stay in the Sheraton centro historico but they where full.

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear HerVaduz Guest: We are glad to read your lovely feedback about our services and the opportunity you gave us to host you. We hope to have the pleasure to welcome you again in a near future. Cordially, More

New York City
Top Contributor
51 reviews 51 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms at the Sheraton Maria Isabel Hotel are designated as: Habitaciones Reforma Floors 6 through 9 Habitaciones SPG Floors 10 through 12 Habitaciones Club Floors 14 through 17 We stayed at the hotel for 10 nights in a “Club” room on the 17th floor. Arriving Mexico City on a late evening flight we did not look forward to a lengthy... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear TamiSmith Guest: We appreciate the time you took to share your experience during your long stay at the Sheraton Maria Isabel. We are happy to know that you enjoyed our Sheraton Club and its benefits. We hope that you have the opportunity to visit us again and have the time to visit our complete facilities. Thank you again and... More

Hongkong
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well located hotel. Beds are very comfortable. Rooms are spacious. Bathrooms are kind of antiquated but nevertheless are spacious. Toiletries are good. Everything is close by from this hotel, especially for a first timer to D.F. Service in general is good. Breakfast is good.

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Siddamer Guest: We are delighted to read about your recent experience at the Sheraton Maria Hotel & Towers and your nice description of our service. We hope to have the pleasure of welcoming you again soon. Cordially, More

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a week in March (15-22) and it's hard to find fault with any of the staff. They can't do enough to help you. While some of the rooms are older all a clean and have wonderful bedding and big TV's. I would recommend this place to anyone. Can't wait to come back!

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear JacqChicago_Illinois Guest: We are happy to read about your recent experience at the Sheraton Maria Isabel. Our Associates work hard to offer the most personalized service possible and they will be happy to know about your recognition. We look forward to seeing you soon. Cordially, More

Palo Alto, California
Top Contributor
63 reviews 63 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is very old and it seems they haven't renovated the rooms in years. That still doesn't justify the poor maintenance, but the combination of the two makes it feel like a dump. I stayed here because we had a business meeting at the hotel. The convenience of going up the elevator instead of fighting Mexico City traffic made... More

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear AG_world_traveler Guest: We appreciate your taking the time to share us your recent experience at the Sheraton Maria Isabel in Mexico City. We regret not having meeting your expectations about the condition of your room. We are working on an important project that will allow us provide you wonderful experiences. We look forward to the opportunity of welcoming you... More

Jamesburg, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Was here on a business trip to mexico, you can be sure its the safest place in thecity, donno about other areas, as it was my first time in mexixo, The facilities are fabulous, the Italian resultant is great, so is the breakfast in the manhatten delli. the IHG membership of mine gives free internet access, guess that is something... More

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear dinoyaj Guest: We appreciate your preference for the Sheraton Maria Isabel in Mexico City and the time you took to share us your experience, same that has been forwarded to the areas involved. Thank you again and we hope to see you soon. Cordially, More

Denver, CO
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 12, 2014

Excellent staff including housekeeping; very secure, next to U.S. embassy; very good location, on the edge of the Zona Rosa near Chapultepec Park, across from the Angel statue; big hotel with lots of services, shops and restaurants. Join the Starwood Preferred program. Very good deal on the weekend. The most impressive thing about this hotel was the staff. They were... More

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear chuckofdenver Guest: We appreciate your great feedback. We are delighted to read about your experience at the Sheraton Maria Isabel Hotel & Towers. The hotel is well located, in a very secure zone, due to is right next to the US Embassy. Our hotel Team feel proud of working at the Sheraton Maria Isabel and this is reflected in... More

Munich, Germany
Top Contributor
156 reviews 156 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 11, 2014

For Business People it is no good Location, because pick up by guests and parking is critical. The Hotel is outdated in architecture - a lot of concrete, no nice design. The Lobby Level is old fashioned and not attractive. The Food in the Restaurant is not that good. I would not have Chosen this Hotel, my Business Partner booked... More

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DianaVerdin, Guest Relations Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Mr. Kurt K Guest: Thank you for choosing the Sheraton Maria Isabel as your home away from home. We appreciate your bringing to our attention your experience, same that have been addressed to the areas involved. We hope to the opportunity of welcoming you soon. Cordially, More

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Additional Information about Sheraton Maria Isabel Hotel and Towers

Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City
Mexico City Sheraton
Sheraton Maria Isabel Hotel And Towers Mexico City
Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Mexico City
#27 Family Hotel in Mexico City
#48 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
Official Description (provided by the hotel):
Strategically located on Mexico Citu's main avenue - Paseo de la Reforma- across from the famous Angel of Independence, 30 minutes from Benito Juarez International Airport and in the heart of the most important financial and shopping centers in the city. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. 755 rooms, including 67 suites and 5 penthouses suites. All rooms features Sweet Sleeper Beds and Wireless Internet Access. The luxurious Towers Sections features private butler, exclusive registration, and VIP amenities. ... more   less 
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