From the first greeting to my check-out I was treated with the utmost friendlyness, courtesy and respect. My needs were attended to on a timely basis. The helpfulness of the staff - whether it is directions or some personal service is to notch. I would recommend this hotel to anyone travelling to town, more

if you have too refined taste, it's not your hotel, about the personal - nothing bad, but they are so far from Asia servises more

I stayed here for five days while attending a medical conference. The water in the shower went from boiling hot to cold in a few second span each day i was there regardless of time of day. I complained to the front desk, nothing was done. This also happend to my co-worker. The first few days I was there the... more

With a great location and fair experiences in the past, I stayed here over the Memorial Day weekend. The hotel looks dated and is in need of a face-lift. While checking in with a guest, the night manager insisted on my guest leaving his Colombian passport with the hotel. I (an American) did not have to physically leave my identification,... more

Nice staff and well maintained hotel. Good location in Mexico City, close to US embassy thus safe--lots of police around the area (not necessarily working too hard :-) more

The main thing this hotel has going for it is the location. What a superb location!! Literally across the road is the Zona Rosa (or otherwise known as the Pink Zone - Gay area) and situated on the roundabout of Angel of Independance (one of Mexico City's landmarks). Zona Rosa has a mixture of venues including straight, gay, fast food,... more

We decided to change to this Hotel after reading poor reviews of the one our Travel Agent had originally booked. We were extremely happy we did. The service was outstanding and the staff went out of their way to accommodate our every need. There is a good restaurant/bistro and a Starbucks in the building, as well as a little store... more

The best thing about this hotel is its location, across the street from the Zona Rosa. You get exactly what you expect from a good Sheraton: nice clean rooms, very comfortable beds (no small feat in Mexico), and a luxury environment. Yes, it's a Starwood hotel, so they'll nickle and dime you for everything ($5 for a bottle of water,... more

This hotel is in Reforma in a safe and fairly quiet area. We received exceptional service from the hotel and in particular from the exceptionally helpful and friendly concierges. The hotel has 2 towers. The rooms in the older tower are adequate, the rooms in the newer tower are really nice. Definitely try to stay in the newer tower. The... more