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All 283 Mexico City hotels

Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Hotel   |   Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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66%
Ranked #57 of 283 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 1 week ago
aber_james Cambridge, United Kingdom
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662 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Cambridge, United Kingdom
Top Contributor
104 reviews 104 reviews
70 hotel reviews
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed 1 week ago

A three night stay at the Sheraton Maria Isabel. The staff were definitely the highlight of this place - really friendly and welcoming, from the airport car (very efficient) through to the bar staff and concierge. The room was adequate but certainly dated, particularly the worn taps and crumbling tiling in the bathroom. The wifi worked reasonably well for me,... More

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Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear James: Thank you so much for your review and preference. We are glad to inform you that we are working now on our renovation program. Hope to see you in your next visit to Mexico City. Best Regards, More

Winslow, United Kingdom
Top Contributor
132 reviews 132 reviews
42 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 1 week ago

We've been coming here for 15+ years... This hotel is over due for a re vamp. The staff are polite but that's all. It's overpriced, internet slow & way too expensive. No view from room. Tiny bathroom-odd lay out!? Rooms not the cleanest .. I stay here as my company's pays the bill... At least it's safe as it's next... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: We appreciate your preference over these 15 years. We are happy to inform you that we are wokring on an important project that will allow us to meet your expectations. We look forward to the opportunity of welcoming you soon. Cordially, More

Washington DC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We picked this place because we thought it was safe - next to Reforma, the US Embasy, and Zona Rosa. In hindsight, safety really shouldn't have been a deciding factor - all the areas we ended up in and thought about staying in were safe. If I were to go back I'd stay in Polanco or Condessa. As for the... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Mike K Guest: We appreciate your preference for the Sheraton Maria Isabel Hotel & Towers. We are working now on an important project that will allow us to meet our guests expectations. Looking forward to the opportuniy to welcome you again soon. Cordially, More

Waddell, Arizona
Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed at the Sheraton hotel on Reforma. during my week stay at this hotel I was never disappointed with any of my accommodation or amenities. The Staff was all friendly and helpful and many spoke english. I had a room on the 8th floor over looking the Angel statue on Reforma and my internet WORKED GREAT I Was... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Mark G Guest: We appreciate your choosing us as your home away from home and for your complete description and recommendation. We are addressing your feedback with our Team, who will be happy to know that you enjoyed your experience. We look forward to having the pleasure of welcome you soon. Cordially, More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good things: 1) Big Hotel 2) Good Location 3) Nice service 4) Has a Starbucks next to it To improve: 1) Be more careful with iron board 2) Can put water bottles in the gym 3) Be more careful with the lateral entrance door

Was this review helpful? Yes 1
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear LuchoY Guest: Thank you for your preference and for taking the time to share us your recent experience at the Sheraton Maria Isabel in Mexico City. We have addressed your feedback with our Managers involved, in order to take preventive actions. Looking forward to having the pleasure of welcoming you soon. Cordially, More

Hamlin , New York, United States
Top Contributor
149 reviews 149 reviews
29 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Business trip took me to Mexico, DF. While this may be the "oldest" of the "big box" hotels, the Sheraton Maria Isabel has been kept up to date, serves well, nice rooms, clean, good service. The in-hotel restaurants are "good"...the Manhatten serves a very nice breakfast, enough options, a good evening meal. The attitude of all the staff is cheerful... More

Was this review helpful? Yes 1
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Eugene E Guest: Greetings from the Sheraton Maria Isabel Hotel & Towers. Thank you for choosing us as your home away from home. We are happy to read about your experience and that you enjoyed it. We hope to welcome you during your next visit to Mexico City. Cordially, More

Senior Contributor
24 reviews 24 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Sheraton MEX -Positive Nothing I can think of -Negative Outworn rooms Wifi speed in guest room: 4,8 -5,1 Mbps download speed (depending on the time of day) Location at the Monumento de Independencia – but a 10-15 minute walk to the next metro station Buffet breakfast – not much change – gets boring after a few days – hot dishes... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear kacab1234 Guest: Thank you for sharing us your recent experience at the Sheraton Maria Isabel. We regret we did not meet your expecatations. We are addressing your feedback to our Food & Beverage Director, who will take into account your suggestions. We look forward to having the pleasure of welcoming you again soon. Cordially, More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

this is a really great hotel! great location to go off siteseeing! room very comfy, staff all extremely helpful and friendly, breakfast buffet is very good, something for everyone and the gym is well equiped for a good workout! i highly recommend this hotel!

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DianaVerdin, VIP & Club Service Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Thank very much Sam M for your great review. We are happy to know that you met your expectations. We look forward to having the pleasure of welcoming you in a near future. Cordially, More

San Francisco, California
Contributor
20 reviews 20 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in a fantastic location if you are in mexico for a Business or Family trip… close to everything.. Financial District, Museums, Zocalo, etc.. There are hundreds of dining options and a not so great area with noisy bars, which you can easily avoid… The rooms need a lot of work.. dated and a but rundown… they have... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear tropicorneta Guest: Thank you for your preference. We are glad to inform you that we are working on important works that will allow us to meet your expectations. Hoping the opportunity of welcoming you again soon. Cordially, More

Monterrey
Top Contributor
131 reviews 131 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just got back from Mexico City and enjoyed our three nights in this hotel. As we registered we where given an upgrade and a splendid view to the Angel de la Independencia. My kids enjoyed the view. There are so many things around. Rooms are clean, food is great, service is helpful and you can walk on Reforma avenue... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

DearZazyl Guest: We appreciate for choosing the Sheraton Maria Isabel to spend your family holidays. We are glad to read that you enjoyed of a memorable stay. We hope the opportunity of welcoming you again soon. Cordially, More

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Additional Information about Sheraton Maria Isabel Hotel and Towers

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
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Also Known As:
Sheraton Maria Isabel Hotel And Towers Mexico City
Sheraton Mexico City
Mexico City Sheraton

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