Sheraton Maria Isabel Hotel and Towers (Mexico City) - Hotel Reviews

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico

Region: Mexico > Central Mexico and Gulf Coast > Mexico City

Amenities:

Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#16 Family Hotels in Mexico City

#21 Luxury Hotels in Mexico City

#44 Business Hotels in Mexico City

Price Range: $$

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: Strategically located on Mexico Citu's main avenue - Paseo de la Reforma- across from the famous Angel of Independence, 30 minutes from Benito Juarez International Airport and in the heart of the most important financial and shopping centers in the city. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. 755 rooms, including 67 suites and 5 penthouses suites. All rooms features Sweet Sleeper Beds and Wireless Internet Access. The luxurious Towers Sections features private butler, exclusive registration, and VIP amenities. ... more less

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Also Known As:: Sheraton Maria Isabel Hotel; Sheraton Mexico City; Mexico City Sheraton; Sheraton Maria Isabel Hotel And Towers Mexico City

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420 reviews from our community

See which rooms travelers prefer - 69 traveler tips

Arce G

Veracruz, Mexico

1 review

1 helpful vote

“Staff very friendly and helpfull”

Reviewed June 14, 2013 NEW

Staff very friendly and helpful, all the staff are great and the location is just in Reforma Avenue that is one of the most important in Mexico City. The price is just right the room service has several options in general you can stay at Sheraton without any inconvenience

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Dear Guest: Thank you very much for your wonderful feedback and for your preference. We look forward to see you soon. More

Jose Luis G

Ciudad Juarez, Mexico

“Stay at Sheraton Maria Isabel Hotel & Towers”

Reviewed June 12, 2013

Excellent Staff service and support Attitude, the time passes by and still getting the same excellence and best in class (plus location) while staying at this Sheraton, Myself and My Daughter just have a very memorable stay, The Sheraton Maria Isabel and Towers is possibly the best Hotel in Mexico City for all the reasons I have mention. My Warm... More

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Dear Guest, Thank your very much for your wonderful feedback. We are absolutely delighted to read that you enjoyed your stay with us and we met your expectations. We appreciate your loyalty through all these years and hope to have the pleasure of seeing you and your family again at this your Home. Cordially, More

Chuck L

Chicago, Illinois, United States

2 reviews

Reviews in 2 cities

“Lost my reservation - took forever to resolve”

I stayed here on the second leg of a family vacation. I chose the hotel because it was nice 5-6 years ago when I originally stayed. The hotel has aged and the rooms were large but wall paper was peeling and if there was one tile NOT cracked in the bathroom I would be surprised. That said, my room was... More

Dear Guest: Thank you for posting your feedback about your recent stay at the Sheraton Maria Isabel Hotel & Towers. We regret to know about your experience and offer you our apologies. Our Front Office Manager is taking care to review it with her team, emphasizing the respect our guests deserve. We hope that you will be able to give... More

Chillinathtown

Senior Contributor

42 reviews

42 hotel reviews

Reviews in 27 cities

12 helpful votes

“A sacrifice give the location”

Reviewed June 9, 2013

It was my first time staying at the Sheraton on Reforma. It is in a prime spot of the city. However, this did come at a premium: the traffic can be bad at times and on top of that they have the great fortune of having the American embassy on the same street. The hotel has some years and it... More

See 4 more reviews by Chillinathtown for Mexico City

Dear Guest: Thank you for your time to leave a review about the Sheraton Maria Isabel Hotel & Towers. We are working hard on giving a solution to your observations. Hope to see you soon. More

Moni558

Chicago

Senior Reviewer

9 reviews

3 hotel reviews

Reviews in 4 cities

11 helpful votes

“This is a Starwood Property??”

Reviewed June 6, 2013

While the location is excellent the rooms and service leave a lot to be desired. It is an older building but the furniture and fixtures are definitely up for a face lift! The bathroom is not only tiny but is so old I had a hard time knowing if it was dirty or worn out. The air conditioner is so... More

Dear Guest: Thank you for leaving your feedback following your recent stay with us at Sheraton Maria Isabel Hotel & Towers. We regret to know about your experience and offer you our apologies. Your food feedback has been shared with our Food & Beverage team and we are giving a follow up with the Taxi Stand outside of the hotel.... More

George D

London, United Kingdom

Contributor

11 reviews

7 hotel reviews

Reviews in 7 cities

3 helpful votes

“Nice hotel, good location if a little bland”

Reviewed May 27, 2013 via mobile

Great location in the middle of Reforma. Nice big room with excellent bed and separate dressing area. Breakfast good. Gym excellent. Small pool on rooftop, would have expected something bigger as this is a massive hotel. Decor a little worn but everything works. We got a v good rate. Don't expect character though- everything bland and beige but comfortable with... More

See 3 more reviews by George D for Mexico City

Dear Guest: Thank you for your preference and your review. We are happy to read that you enjoyed our services. Regarding your observations, we are happy to inform you that we are in the process of giving a solution. We hope to see you soon. More

Lubiere

Ottawa, Canada

Top Contributor

131 reviews

131 hotel reviews

Reviews in 81 cities

61 helpful votes

“Great hotel on Reforma”

Reviewed May 26, 2013

Booked for 67$ a night on PL. Arrived at around 1h30PM but room was not ready so they stowed my luggage, I went for lunch then finalized check-in. A lot of people in line, but staff made this efficient with minimal waiting time. For 30$ more a night, I upgraded to a larger room, with free breakfast and internet. The... More

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Dear Guest: We are delighted to know about your wonderful experience. We are happy to read that you enjoyed our Sheraton Fitness. The improvements has been done. Your feedback has been shared with our Food & Beverage area, who will be glad to read it. Guest experience is what matters us most and it is always really rewarding to read... More

Richard C

Meriden, Connecticut

5 hotel reviews

“Good hotel, great for business.”

Reviewed May 24, 2013 via mobile

Good hotel in Mexico City and in a convenient location. The hotel is spacious and has many areas for conducting business and relaxing. The staff is very nice and accommodating. The hotel would have a 5 rating if we had better service from the Amici restaurant.

Dear Guest: Thank you for sharing your stay with us. We appreciate your nice comments about our facilities and staff. We regret to read about your experience at our Amici Restaurant. Please rest assured we are taking care of this and hope you find the difference during your next trip. We hope to see you soon. More

COYMB

Bournemouth

39 reviews

32 hotel reviews

Reviews in 36 cities

28 helpful votes

“Hotel is ok but not perfect. Good for business but not holidays.”

Reviewed May 23, 2013

Nice hotel. Good facilities. Rooms comfy. Coffee shop attached to hotel. Good atmosphere in bar area. Food ok. Breakfast buffet is good. Security aspect. Right next door to US embassy with people queuing all day. Armed guards all over the embassy.

Dear Guest: We appreciate your taking the time to post your review about your experience at the Sheraton Maria Isabel. Hoping to have the pleasure of see you again soon in Mexico City. More

angb77

North Bethesda, Maryland

30 reviews

18 hotel reviews

Reviews in 25 cities

31 helpful votes

“Large hotel, good customer service, everything you need”

Reviewed May 20, 2013

I was traveling for business for one week. This was my first time to Mexico City and my company put me up in the hotel due to the fact that the hotel is safe and it's right next to the U.S. Embassy. I am a woman who was traveling alone. My hotel room had a great view of the angel... More

Dear Guest: We are happy to know that you enjoyed your first time to Mexico City and that you enjoyed our services and facilities. We appreciate your sharing us your memorable experience and hope the opportunity of welcoming you back soon. Cordially, More

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Sheraton Maria Isabel Hotel and Towers, Mexico City

Sheraton Maria Isabel Hotel and Towers

420 reviews from our community

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