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All 284 Mexico City hotels

Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Hotel   |   Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
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Sheraton Maria Isabel Hotel and Towers
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Ranked #56 of 284 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 2 days ago
victorkr Buenos Aires
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668 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buenos Aires
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Run-of-the-mill Sheraton hotel. Roomy places and long corridors. Hotel staff was very helpful and gave us a big hand with transportaion of big parties from the hotel to our work premises. Extremely well located, in front of the Angel in Paseo de La Reforma. Lot's of restaurants nearby and close to other interesting places to visit.

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Los Angeles, California
Top Contributor
111 reviews 111 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here primarily because it was on my company's approved list. However, it is located very close to the Zona Rosa where there are a lot of restaurants and bars. Nonetheless, I stayed here a number of years ago, and found the property in need of some updating and repair and renovation. A property with a Sheraton flag and... More

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Elizabeth P, Social Media Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear JP: Thank you for sharing us your recent experience at the Sheraton Maria Isabel. We regret we did not meet your expecatations. But also, we are glad to inform you that we are working on an important project of renovation that will allow us to meet your expectations really soon. In 2015 we will be having so many surprises,... More

Frisco, Texas
Contributor
17 reviews 17 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location and friendly service, the hotel itself it is very outdated. Another positive is a Starbucks coffee right next to the lobby. It felt safe all the times, the view of the room was very cool too.

Was this review helpful? Yes 1
Elizabeth P, Social Media Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear guest Thank you for your preference. Hope to see you in the next visit to Mexico City. Warm regards, More

Cambridge, United Kingdom
Top Contributor
105 reviews 105 reviews
71 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A three night stay at the Sheraton Maria Isabel. The staff were definitely the highlight of this place - really friendly and welcoming, from the airport car (very efficient) through to the bar staff and concierge. The room was adequate but certainly dated, particularly the worn taps and crumbling tiling in the bathroom. The wifi worked reasonably well for me,... More

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Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear James: Thank you so much for your review and preference. We are glad to inform you that we are working now on our renovation program. Hope to see you in your next visit to Mexico City. Best Regards, More

Winslow, United Kingdom
Top Contributor
137 reviews 137 reviews
42 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We've been coming here for 15+ years... This hotel is over due for a re vamp. The staff are polite but that's all. It's overpriced, internet slow & way too expensive. No view from room. Tiny bathroom-odd lay out!? Rooms not the cleanest .. I stay here as my company's pays the bill... At least it's safe as it's next... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: We appreciate your preference over these 15 years. We are happy to inform you that we are wokring on an important project that will allow us to meet your expectations. We look forward to the opportunity of welcoming you soon. Cordially, More

Washington DC
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We picked this place because we thought it was safe - next to Reforma, the US Embasy, and Zona Rosa. In hindsight, safety really shouldn't have been a deciding factor - all the areas we ended up in and thought about staying in were safe. If I were to go back I'd stay in Polanco or Condessa. As for the... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Mike K Guest: We appreciate your preference for the Sheraton Maria Isabel Hotel & Towers. We are working now on an important project that will allow us to meet our guests expectations. Looking forward to the opportuniy to welcome you again soon. Cordially, More

Waddell, Arizona
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at the Sheraton hotel on Reforma. during my week stay at this hotel I was never disappointed with any of my accommodation or amenities. The Staff was all friendly and helpful and many spoke english. I had a room on the 8th floor over looking the Angel statue on Reforma and my internet WORKED GREAT I Was... More

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DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Mark G Guest: We appreciate your choosing us as your home away from home and for your complete description and recommendation. We are addressing your feedback with our Team, who will be happy to know that you enjoyed your experience. We look forward to having the pleasure of welcome you soon. Cordially, More

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good things: 1) Big Hotel 2) Good Location 3) Nice service 4) Has a Starbucks next to it To improve: 1) Be more careful with iron board 2) Can put water bottles in the gym 3) Be more careful with the lateral entrance door

Was this review helpful? Yes 1
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear LuchoY Guest: Thank you for your preference and for taking the time to share us your recent experience at the Sheraton Maria Isabel in Mexico City. We have addressed your feedback with our Managers involved, in order to take preventive actions. Looking forward to having the pleasure of welcoming you soon. Cordially, More

Hamlin , New York, United States
Top Contributor
152 reviews 152 reviews
29 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Business trip took me to Mexico, DF. While this may be the "oldest" of the "big box" hotels, the Sheraton Maria Isabel has been kept up to date, serves well, nice rooms, clean, good service. The in-hotel restaurants are "good"...the Manhatten serves a very nice breakfast, enough options, a good evening meal. The attitude of all the staff is cheerful... More

Was this review helpful? Yes 1
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Eugene E Guest: Greetings from the Sheraton Maria Isabel Hotel & Towers. Thank you for choosing us as your home away from home. We are happy to read about your experience and that you enjoyed it. We hope to welcome you during your next visit to Mexico City. Cordially, More

Senior Contributor
25 reviews 25 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 25, 2014

Sheraton MEX -Positive Nothing I can think of -Negative Outworn rooms Wifi speed in guest room: 4,8 -5,1 Mbps download speed (depending on the time of day) Location at the Monumento de Independencia – but a 10-15 minute walk to the next metro station Buffet breakfast – not much change – gets boring after a few days – hot dishes... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear kacab1234 Guest: Thank you for sharing us your recent experience at the Sheraton Maria Isabel. We regret we did not meet your expecatations. We are addressing your feedback to our Food & Beverage Director, who will take into account your suggestions. We look forward to having the pleasure of welcoming you again soon. Cordially, More

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Additional Information about Sheraton Maria Isabel Hotel and Towers

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
Number of rooms: 755
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Also Known As:
Sheraton Maria Isabel Hotel And Towers Mexico City
Sheraton Mexico City
Mexico City Sheraton

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