We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 280 Mexico City hotels

Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Hotel   |   Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Hotel website
Hotel amenities
Save Saved
You added Sheraton Maria Isabel Hotel and Towers to your Saves list
Sheraton Maria Isabel Hotel and Towers
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
66%
Ranked #54 of 280 hotels in Mexico City
A recent review
4 of 5 stars reviewed 4 days ago
Michael B New Hartford, New York
  • Overview
  • Reviews (631)
  • Photos (231)
  • Amenities
  • Q&A (1)
  • Room tips (99)
  • Location
  • More
Write a Review

631 people have reviewed this hotel

Traveler rating
    175
    230
    146
    59
    21
See reviews for
70
82
71
329
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
New Hartford, New York
1 review
4 of 5 stars Reviewed 4 days ago NEW

I've stayed at this location twice. My first time, I was taken back by how much this hotel had to offer. Almost ALL of the staff speaks English very well, and can communicate easily with you, which is a big plus. The staff is very kind, courteous, and helpful. They really do go out of your way to make you... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Michael B: We are happy to know that you enjoyed your visit to the Sheraton Mraia Isabel and our Associates made you feel at home. We feel very proud about them and they will be recognized for their great job. We appreciate your sharing also our opportunity areas. We will be happy to welcome you in a near future.... More

Baltimore, Maryland
Contributor
20 reviews 20 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I have been here for 1 week, and I will tell you this, I am impressed! The rooms are nice, the staff is polite, and the grounds well kept. The location in the city is a great boost for this place. It is very central, which make travel to all of the other attractions easy to navigate. I worked with... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: We are happy to read about your recent stay with us and appreciate your sharing your experience. We hope that during your next trip to Mexico City, you choose the Sheraton Maria Isabel. We will be glad to welcome you. Warm regards, More

Irvine, California
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice business hotel right in the middle of the city. Service and food are great. Hotel staff was very attentive and helpful, with great recommendations. The hotel can get quite busy whenever events are occurring. They have a nice gym in the ground level, and great tennis courts.

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear enioao Guest: We appreciate your taking the time to share your recent stay at the Sheraton Maria Isabel and for your recommendations. We hope to have the pleasure of welcoming you during your next trip to Mexico City. Cordially, More

Murren, Switzerland
Top Contributor
139 reviews 139 reviews
126 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars Reviewed 1 week ago

our first visit to the city. getting from the airport to the hotel was a nightmare. we waited two hours for a taxi; be warned. the hotel was very comfortable with good sized rooms and all the facilities required. we had great fun trying all the different foods in the breakfast room and would recommend that experience to all. we... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear weemacs Guest: Thank you for sharing your recent experience at the Sheraton Maria Isabel in Mexico City. We are glad to read that you enjoyed our facilities. We hope that during your next trip to Mexico City, you select us and give us the pleasure of welcoming you again. Cordially, More

Sotira, Cyprus
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel's location is great for business, just be wary when booking as the hotel is literally booked solid most of the year round. Service and food are to a very high standard, the only negative I have to say (though this was staying during an aforementioned period when the hotel was packed full), I was put into a prototype... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear ChefJim1972 Guest: Thank you for your preference and for sharing. We look forward to seeing you again soon. Cordially, More

Cheltenham, England, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Fell for the trap of asking for ice in my drinks in one of my stays here and did i regret it..otherwise the multiple stays i had at this hotel were pretty good. the location was convenient for the city although the traffic in MC is terrible so it didnt really matter unless the meeting was on my doorstep

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Gary T Guest: Thank you for sharing your experienced at the Sheraton Maria Isabel last year. We appreciate your feedback and we are sharing it with the different areas of the hotel. We hope the opportunity of welcoming you in a near future. Cordially, More

Toronto, Canada
Contributor
12 reviews 12 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Like all sheratons, this one is a nice hotel. Good hotel rooms, nice room set ups as well. Very central location and many bars and restaurants accessible via a very short walk. ATMs are found near the hotel, just to give an idea of how safe it is. Great service and also, not too far from a distance of the... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear mixedman Guest: We appreciate your complimentary feedback about the Sheraton Maria Isabel. We are happy to read that we met your expectations. We hope that during your next trip to Mexico City, we have the pleasure of welcoming you. Cordially, More

India
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My initial plan was to stay at the Sheraton and look for a comfortable (and relatively inexpensive) option for a month long stay in Mexico City, but I have been extending my stay here every week too comfortable here to want to risk a new venue. The service is top class, food is amazing, everyone working here is warm and... More

Was this review helpful? Yes
DianaVerdin, VIP & Cub Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Bijay1234 Guest: Thank you for choosing the Sheraton Maria Isabel as you home away from home for your long stay in Mexico City. We are glad to know that we met your expectations and our Associates made you feel at home. We hope to have you as our guest again in a near future. Cordially, More

Montreal
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Excellent location. Friendly and helpful staff at the front desk. The food options were surprisingly great. If you don't want the breakfast fair there is a Starbuck right outside. I was staying there for a conference. The premises where adequate for this purpose. Comfortable room but in need of upgrade.

Was this review helpful? Yes 1
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Emeline52 Guest: Thank you for sharing us your recent experience at the Sheraton Maria Isabel your nice recommendation. We are glad to inform you that we are working on maintenance works on our rooms that will allow us to meet your expecations. We look forward to welcoming you soon. Cordially, More

San Antonio, Texas, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I first stayed at the Maria Isabel in 1970 and had not had the opportunity to return until recently. When I told friends I would be staying there they warned me that the "old girl" (built in 1969 by Antinor Patino the Chilean tin magnate) was probably tired and a bit worn around the edges. Obviously they had not been... More

Was this review helpful? Yes
DianaVerdin, VIP & Club Services Leader at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear ronron007 Guest: We appreciate that after so many years, you decided to return to the Sheraton Maria Isabel while your visit to Mexico City. We are happy to read that you enjoyed your experience and appreciate your great feedback and recommendation. We look forward to welcoming you every time you have a chance to visit Mexico City. Cordially, More

Owners: What's your side of the story?
If you own or manage Sheraton Maria Isabel Hotel and Towers, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Maria Isabel Hotel and Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Maria Isabel Hotel and Towers

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Media 8, Inc., Travelocity, Hotels.com, Cheap Tickets, Tingo, TripOnline SA, BookingOdigeoWL, Expedia, Priceline, getaroom.com, Venere and Agoda so you can book your Sheraton Maria Isabel Hotel and Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maria Isabel Hotel And Towers Mexico City
Sheraton Mexico City
Mexico City Sheraton

231 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (227)
Viewed
Bathroom (22)
Viewed
Room/suite (60)
Viewed
Pool/beach area (8)
Viewed
Hotel & grounds (48)
Viewed
View from room (13)
Viewed
Dining (10)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Other (2)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#25 Luxury Hotel in Mexico City #28 Family Hotel in Mexico City #32 Romantic Hotel in Mexico City #51 Business Hotel in Mexico City
Hotel Class
Official Description (provided by the hotel)
Strategically located on Mexico Citu's main avenue - Paseo de la Reforma- across from the famous Angel of Independence, 30 minutes from Benito Juarez International Airport and in the heart of the most important financial and shopping centers in the city. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. 755 rooms, including 67 suites and 5 penthouses suites. All rooms features Sweet Sleeper Beds and Wireless Internet Access. The luxurious Towers Sections features private butler, exclusive registration, and VIP amenities. ... more   less 
Number of rooms
755

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Sheraton Maria Isabel Hotel and Towers and other travelers.
1 question

See which rooms travelers prefer