We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Maria Isabel Hotel and Towers

4.0 of 5 Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Hotel website
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Maria Isabel Hotel and Towers
Professional photos View all
Browse nearby
Sheraton Maria Isabel Hotel and Towers
Write a Review

720 reviews from our community

Traveler rating
    195
    272
    165
    63
    25
See reviews for
77
95
73
385
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (720)
  • Mar-May only
    (176)
  • Jun-Aug only
    (208)
  • Sep-Nov only
    (201)
  • Dec-Feb only
    (135)
All months
Hampton, New Hampshire
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was in Mexico City for business and stayed at the Sheraton for the weekend so I could experience Mexico City. The hotel is in an awesome location right across the angel in the middle of Mexico City. there is any type of food you want within a mile of the hotel. I went to a few restaurants that were... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Erik, Thank you for your choosing Sheraton Maria Isabel. We appreciate your comments and we have good news for you: in the summer of 2015 we will be offering renovated rooms. Hope to recieve you back in your next stop in Mexico City. Best regards More 

Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is perfectly located on a main street in the city close to shopping and restaurants. The staff is very polite and helpful. I had a couple of small problems that they solved immediately. I was very impressed. The restaurants inside the hotel are also very good. The fitness center is wonderful. Modern, well kept equipment. There are plenty... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest, Thank you for sharing your experience in Sheraton Maria Isabel. I will extend your comments to the teams involved. Hope to host you again in Mexico City! Best Regards More 

Virginia
Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

IHotel is in a safe area. Rooms are small and not is a very good shape. If your room is to the right from the elevator, then it might be very loud. Rooms to the left are less loud. Wifi worked fine. The staff is very friendly, but sometimes there is a line to the reception desk. Breakfast is very... More 

Was this review helpful? Yes 1
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: We appreciated your comments about our hotel are very much appreciated. Thank you for preference. Cordially More 

Nairobi, Kenya
Contributor
19 reviews 19 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Grand old dame, centrally located right on Independence Square. Check-in relatively painless, room in main part of hotel (not newer Towers) not a worry. Clean with most mod cons, but with an uncontrollable aircon whose noisy fan drove me crazy day and night. Yes sir no sir from reception never seemed to achieve the desired result - of making the... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: Thank you for your preference for Sheraton María Isabel. Hope to see you soon at your next stop at Mexico City Cordially, More 

Bogota, Colombia
Top Contributor
100 reviews 100 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 17, 2014

The hotel is well located, nice ambience at the lobby bar, the rooms and halls are really old they require an intervention, they have free wifi at the bar for only 2 hours, If you need it longer, must pay. Service is good as any other Sheraton, for the cost per night they should include the wifi.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: Thank you so much for your prefrerence to Sheraton María Isabel, we would like to share with you some good news: in the Spring of 2015 we are finish the renovation of all the Reforma´s Rooms. Hope to host you in your next visit to México City Cordially, More 

Great Neck, New York
Contributor
16 reviews 16 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 14, 2014

Overall, our four night stay was OK. Great location, nice clean room in the renovated area of the hotel, high floor with Angel view, however the toilet did not work very well. The disappointing part was the Club Lounge. It is only open in the morning and evening with just adequate food for breakfast and evening snacks. To our surprise,... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Guest: Thank you for your review, we feel glad to hear news from you. We are working to improve the Sheraton Club service. Will be pleased to welcome you on your next sight to Mexico City Cordially, More 

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 11, 2014

What you'd expect from the reliable Sheraton- very helpful staff that proactively look to help you- you never need to look around or approach anyone. Clean, comfortable rooms in a great location to walk or get metro nearby. Great buffet breakfast.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Catherine: Thank you so much for your prefrerence to Sheraton María Isabel, hope to host you in your next visit to México City Cordially, More 

Leeds, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Good hotel in a very good location. Downside is they charge for anything extra ... local calls, internet access, breakfast. Located right next to the Plaza de Indepencia, with many bars and restaurants nearby Has a good gym too.

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear Paco: We appreciate your preference for Sheraton Maria Isabel. hope to have the opportunity to hosting you soon. Cordially, More 

Rome, Italy
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 11, 2014

Due to business reason I spent 1 week in this hotel. I usually select Sheraton structures looking for quality environments. Rooms are old and require to be renewed, moreover are quite small (this is something you do not expect from a Sheraton Hotel - pls refert to the Santa Fe one for sure another level). Not perfectly cleaned. Breakfast is... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear guest We appreciate the time you took to tell us about your experience at Sheraton Maria Isabel. About the restaurant we are working with all the associates with a awareness campaign. We also have the great news that we are under a process of remodeling the rooms all the Reforma side will be complated renovated in Spring 2015. Really... More 

Maryland
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 5, 2014

Recently attended a tourism conference in Mexico City. It was a tourism conference and the host hotel was the Sheraton Marie Isabel. The staff was great but the facility was old tired and in desperate need of repair. The 11th floor marble in the foyer is chipped and broken in addition to many other areas in the hotel. The rooms... More 

Was this review helpful? Yes
Elizabeth P, Community Manager at Sheraton Maria Isabel Hotel and Towers, responded to this review

Dear guest We appreciate the time you took to tell us about your experience at Sheraton Maria Isabel , and his comments were directed to the corresponding areas. We also have the great news that we are under a process of remodeling , starting with the rooms that are 100% ready in the Spring of 2015. We look forward to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Maria Isabel Hotel and Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Maria Isabel Hotel and Towers

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Maria Isabel Hotel and Towers 4*
Number of rooms: 755
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Hotels.com, Cheap Tickets, getaroom.com, Despegar.com, Odigeo, TripOnline SA and Tingo so you can book your Sheraton Maria Isabel Hotel and Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Maria Isabel Hotel And Towers Mexico City
Sheraton Mexico City
Mexico City Sheraton
Hotel Style:
#23 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
#27 Romantic Hotel in Mexico City
#53 Business Hotel in Mexico City

245 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (241)
Viewed
Dining (11)
Viewed
Hotel & grounds (52)
Viewed
Bathroom (24)
Viewed
Room/suite (65)
Viewed
View from room (14)
Viewed
Pool/beach area (8)
Viewed
Business center/function rooms (3)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Hotel & grounds (1)
Viewed
Room/suite (1)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay