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NH Mexico City Reforma

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Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico
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NH Mexico City Reforma
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807 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (233)
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San Diego, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

After reading the reviews I made sure I requested to be placed in one of the recently renovated rooms and I'm so glad I did! The room was brand new... Floors, bathroom, bed, everything looks very modern, clean and the beds were actually super comfortable. The staff was polity, helpful and very friendly not sure why some the reviewers stated... More 

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Puerto Vallarta, Mexico
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hotel was not what one would expect. Delay in check in Elevator out of service Staff nice but seemed to have hands tied as hotel under remodel Location very convenient. Would recommend ask if rooms have been completed and elevators working before booking.

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Gracias por su tiempo y por sus comentarios. No se si su experiencia corresponde a la fecha de... More 

Brisbane, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Friendly staff and provided great insight about the surrounding areas. Location is great and room was brand new. Opt for the suite room. Please note hotel is undergoing a few renovations on some levels and elevators. Happy to say that is did not impact our stay.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Joshua, Gracias por su tiempo y por sus comentarios. Me alegro que haya disfrutado y espero que regrese... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 27, 2015

The location is great for walks on the weekends. Can walk to many places of interested. I stayed three different rooms. It is not very new, the one on the 5 th floor is old. Depends on how long you stay, the hotel will give you different levels of rooms, I got an update once. The staff is actually pretty... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Srra Angela, gracias por su tiempo y por sus comentarios. ya tenemos mas de 45 habitaciones remodeladas por lo... More 

Sunderland, United Kingdom
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 21, 2015

i suggest that nh management seriously need to get here and see what this hitel is actaully like dark dingy in need of serious update and completely unfit to be in the same class as nh worldwide 1 lift operatinal for over 3 weeks in 17 storey hotel riidicuolous!!!! every othet night key cards fail !!! food abysmal !! pleased... More 

Was this review helpful? Yes 1
Level Contributor
89 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed May 8, 2015

I jokingly title this review this way due to how inconsistent the NH hotel chain can be. I have stayed at NH properties that are downright fantastic, and others like this one that leave you wanting more. This hotel has adequate sized rooms, and comfortable bathrooms. Just so happens that all seems to be outdated. Not necessarily too old, but... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Ruleman, Gracias por su tiempo y por sus comentarios, que tomamos muy en cuenta y siempre nos ayudan... More 

Denali National Park and Preserve, Alaska
Level Contributor
110 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed May 3, 2015

It was really a let down. The photos on line do not depict the rooms. Like... NOT AT ALL. I'm sure they have a couple upgrades that look like that, but my room was nothing more than sub-average. Very dated and stale. Kinda like what you expect for a twenty buck room in Las Vegas. The front desk staff were... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Trilobite, Gracias por su tiempo y sus comentarios, y lamento la mala experiencia con nosotros. Me encantaria si... More 

Blaine, Washington
1 review
3 of 5 stars Reviewed April 29, 2015

Had to wait 4 hours for room even when people that came after me got a room before me. Front desk was rude a few times when they kept hanging up on me. Rooms were clean and food was great. Location ++

Review collected in partnership with NH Hotels

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr.THomas, Gracias por su tiempo y por sus valoraciones. Le pdido disculpas por las molestias ocasionadas, y le aseguro... More 

San Antonio
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 25, 2015

Have stayed here with NH Zona Rosa many times over the past 8 years. I am always impressed and a few times my room was upgraded to the suite. WoW! My room was clean, linen service was good and the hotel staff was very polite and helped me with many requests. I have explored many other locations in the DF... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Sra Rosi, Muchas gracias por su tiempo, por su confianza y por sus amables palabras, no sabe como nos... More 

moosbach
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 14, 2015

Hotel was undergoing renovation during my stay, but this does not excuse that i was put on arrival in a room( fifth floor) which had old and dirty carpet, no cold water, Safety Box out of order, The Rooms do not have any information about Hotel Facilities, location of pool and gym has to be asked for at the reception.... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Moises, Muchisimas gracias por su tiempo y por sus comentarios. Trabajaremos en cada uno de lo puntos que... More 

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