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NH Mexico City Reforma

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Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico
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1 room 1 guest
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NH Mexico City Reforma
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892 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • English first
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    (892)
  • Mar-May only
    (233)
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    (280)
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    (209)
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Brownsville, Texas
1 review
4 of 5 stars Reviewed yesterday NEW

After 25 years I returned to Mexico City on a business trip. The NH reforma is an excellent choice location wise to explore the historical aspects of Mexico City. Metro station is 2 blocks away. The Desk Clerk (Saul) was great as well as the entire Staff. Rooms were comfortable and very pleasant. Due to a late arrival we were... More 

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Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I had a paid reservation for august 22nd, I arrived at the hotel at 5 am (august 22), I was extremely tired after a flight Beirut-Paris-Mexico, the person at the desk was Mario the Manager. He told me that check in was until 3pm, and in an unpolite manner told me to wait till 3pm, I explained that I had... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Srta Anilu, Gracias por su tiempo y por sus comentarios, y la verdad es que lamento las molestias que... More 

Chicago, Illinois
Level Contributor
10 reviews
4 of 5 stars Reviewed 2 weeks ago

I was on a business trip and drove past this hotel it looked really nice. It is centrally located with several local businesses in the surrounding area. The building is well lit and there is plenty to do in the area.

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Srta Elisa, Gracias por su tiempo y por sus comentarios. Me alegro que lo haya pasado bien y espero... More 

San Antonio, TX
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in this hotel as part of a wedding group. The location and the lobby are the best parts of this place. To begin with, we were given a reservation code as part of the wedding group. We needed to call three different times to make the reservation, transferred multiple times and disconnected. Not a language problem, as we... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Gracias por su tiempo y por sus comentarios. Ante todo le pido una disculpa por las molestias que... More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

NH Reforma is a convenient hotel in the Zona Rosa within walking distance of Paseo de la Reforma, so very central. The rooms are nice, there is a pool and a small gym, and some of the basic services you would expect. The thing that I didn't like was that they don't provide water in the rooms, and that would... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
Austin, Texas
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Ok, the only thing that looks nice and clean is the lobby.. The rest of the hotel is very aged and dirty... Got a double bed room with "living room", a small lounge chair and ottoman.. The room door was hollow and you would have to slam it to get to close. The bathroom was tiny and the tub was... More 

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Montevideo, Uruguay
2 reviews
5 of 5 stars Reviewed July 26, 2015

I'm a regular customer at NH Reforma since a year and a half seeing how the staff and accommodations are improving in a daily basis. They are changing everything in the building, starting for the elevators which was a really down point. I've stayed in the 16th floor which is complete restored and the room is just great, the best... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Sebastian, Gracias por su tiempo y por sus comentarios. Me encanta leer lo que nos escribe, y usted... More 

Portland, Oregon
1 review
2 of 5 stars Reviewed July 26, 2015

The hotel service is good, but leaves a bad taste in your mouth after the valet parking damages your car and they deny it. It is very frustrating they take no responsibility in that. I even asked for a manger and they just don't want to a accept any responsibility and frankly don't care. Be very careful and my advice... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Jahorta, Gracia spor su tiempo y por sus comentarios. La verdad lamento lo sucedido y le pido una... More 

Miami, Florida
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 8, 2015

Hotels are more than just a room with a bed, Its about people, if you take the time to get to know them, from the dining room staff, to the bellmen, to the front desk and the management, they will bend over backwards to make sure you are satisfied. they are remodeling, top down so ask for a room from... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Anthony, Gracias por su tiempo y por sus comentarios y sobre todo por los animos que siempre nos... More 

2 reviews
5 of 5 stars Reviewed July 8, 2015

An excellent staff service together with newly reformed rooms creates a great atmosphere to live the nicest experience in the controversial Mexico City DF. Good breakfast, nice restaurant. Good service room, Gym, swimming pool, Good for meetings Perfect location at 20min walking from Mexico DF center. Dedicated staff.

Was this review helpful? Yes
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Francisco, Gracia por su tiempo y por sus comentarios. Mejoraremos los puntos que nos comenta Los trabajos de... More 

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