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NH Mexico City Reforma

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Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico
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NH Mexico City Reforma
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NH Mexico City Reforma
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771 reviews from our community

Traveler rating
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    130
    58
    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sunderland, United Kingdom
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

i suggest that nh management seriously need to get here and see what this hitel is actaully like dark dingy in need of serious update and completely unfit to be in the same class as nh worldwide 1 lift operatinal for over 3 weeks in 17 storey hotel riidicuolous!!!! every othet night key cards fail !!! food abysmal !! pleased... More 

Was this review helpful? Yes 1
Top Contributor
84 reviews 84 reviews
38 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I jokingly title this review this way due to how inconsistent the NH hotel chain can be. I have stayed at NH properties that are downright fantastic, and others like this one that leave you wanting more. This hotel has adequate sized rooms, and comfortable bathrooms. Just so happens that all seems to be outdated. Not necessarily too old, but... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Ruleman, Gracias por su tiempo y por sus comentarios, que tomamos muy en cuenta y siempre nos ayudan... More 

Denali National Park and Preserve, Alaska
Top Contributor
109 reviews 109 reviews
56 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was really a let down. The photos on line do not depict the rooms. Like... NOT AT ALL. I'm sure they have a couple upgrades that look like that, but my room was nothing more than sub-average. Very dated and stale. Kinda like what you expect for a twenty buck room in Las Vegas. The front desk staff were... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Trilobite, Gracias por su tiempo y sus comentarios, y lamento la mala experiencia con nosotros. Me encantaria si... More 

Blaine, Washington
1 review
3 of 5 stars Reviewed 3 weeks ago

Had to wait 4 hours for room even when people that came after me got a room before me. Front desk was rude a few times when they kept hanging up on me. Rooms were clean and food was great. Location ++

Review collected in partnership with NH Hotels

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr.THomas, Gracias por su tiempo y por sus valoraciones. Le pdido disculpas por las molestias ocasionadas, y le aseguro... More 

San Antonio
Contributor
15 reviews 15 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 25, 2015

Have stayed here with NH Zona Rosa many times over the past 8 years. I am always impressed and a few times my room was upgraded to the suite. WoW! My room was clean, linen service was good and the hotel staff was very polite and helped me with many requests. I have explored many other locations in the DF... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Sra Rosi, Muchas gracias por su tiempo, por su confianza y por sus amables palabras, no sabe como nos... More 

moosbach
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 14, 2015

Hotel was undergoing renovation during my stay, but this does not excuse that i was put on arrival in a room( fifth floor) which had old and dirty carpet, no cold water, Safety Box out of order, The Rooms do not have any information about Hotel Facilities, location of pool and gym has to be asked for at the reception.... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Moises, Muchisimas gracias por su tiempo y por sus comentarios. Trabajaremos en cada uno de lo puntos que... More 

Paris, France
1 review
5 of 5 stars Reviewed March 13, 2015

This is a great place to stay. Hotel staff is very competent & customer oriented. Very well located. Rooms are clean and spacious. Conchita (Managing Director) is doing a great job, ensuring that everything keeps being great. This hotel is a no-brainer. Alex

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Alex, Muchisimas gracias por su tiempo y por sus comentarios. Espero que nos vuelva a visitar muy pronto... More 

A TripAdvisor Member
5 of 5 stars Reviewed March 4, 2015

It's my second time in this hotel. It's getting better every year. The personal is very friendly. The location is perfect near to all these bars and market. It feels very secure. Hopefully I'll visit again.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Le agradezco su tiempo y sus comentarios, le aseguro que los he compartido con mi equipo, nos animan... More 

San Juan, Puerto Rico
2 reviews
3 of 5 stars Reviewed March 2, 2015

This was my first visit to NH Mexico City Reforma, I have to say in overall the hotel is very good. Very clean and the people who work there are very friendly. The only issue I have was the bed, is hard and the pillow is old.... I stayed there for 5 night and couldn't sleep well for that reason.... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Le agradezco su tiempo y sus comentarios que tomamos muy en cuenta. Estamos en un proceso de remodelacion... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 2, 2015

I have never met a worse hotel front desk personnel in my life. They were not helpful at all. Not a single smile on their face and they looked like they were tired of their life. The kitchen staff was excellent, always very nice. Two of the three elevators were not working and they were remodeling,Good location. I will not... More 

Was this review helpful? Yes
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Gracias por su tiempo y por sus comentarios, y lamento las molestias que le hemos podido ocasionar durante... More 

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