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NH Mexico City Reforma

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Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico
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NH Mexico City Reforma
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NH Mexico City Reforma
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741 reviews from our community

Traveler rating
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    121
    55
    30
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92
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336
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
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English first
  • All months
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    (196)
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San Antonio
Contributor
15 reviews 15 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed here with NH Zona Rosa many times over the past 8 years. I am always impressed and a few times my room was upgraded to the suite. WoW! My room was clean, linen service was good and the hotel staff was very polite and helped me with many requests. I have explored many other locations in the DF... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimada Sra Rosi, Muchas gracias por su tiempo, por su confianza y por sus amables palabras, no sabe como nos... More 

moosbach
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Hotel was undergoing renovation during my stay, but this does not excuse that i was put on arrival in a room( fifth floor) which had old and dirty carpet, no cold water, Safety Box out of order, The Rooms do not have any information about Hotel Facilities, location of pool and gym has to be asked for at the reception.... More 

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Moises, Muchisimas gracias por su tiempo y por sus comentarios. Trabajaremos en cada uno de lo puntos que... More 

Paris, France
1 review
5 of 5 stars Reviewed March 13, 2015

This is a great place to stay. Hotel staff is very competent & customer oriented. Very well located. Rooms are clean and spacious. Conchita (Managing Director) is doing a great job, ensuring that everything keeps being great. This hotel is a no-brainer. Alex

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Sr. Alex, Muchisimas gracias por su tiempo y por sus comentarios. Espero que nos vuelva a visitar muy pronto... More 

A TripAdvisor Member
5 of 5 stars Reviewed March 4, 2015

It's my second time in this hotel. It's getting better every year. The personal is very friendly. The location is perfect near to all these bars and market. It feels very secure. Hopefully I'll visit again.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Le agradezco su tiempo y sus comentarios, le aseguro que los he compartido con mi equipo, nos animan... More 

San Juan, Puerto Rico
2 reviews
3 of 5 stars Reviewed March 2, 2015

This was my first visit to NH Mexico City Reforma, I have to say in overall the hotel is very good. Very clean and the people who work there are very friendly. The only issue I have was the bed, is hard and the pillow is old.... I stayed there for 5 night and couldn't sleep well for that reason.... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Le agradezco su tiempo y sus comentarios que tomamos muy en cuenta. Estamos en un proceso de remodelacion... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 2, 2015

I have never met a worse hotel front desk personnel in my life. They were not helpful at all. Not a single smile on their face and they looked like they were tired of their life. The kitchen staff was excellent, always very nice. Two of the three elevators were not working and they were remodeling,Good location. I will not... More 

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GM_NH_Mexicocity, Gerente at NH Mexico City Reforma, responded to this review
Google Translation

Estimado Cliente, Gracias por su tiempo y por sus comentarios, y lamento las molestias que le hemos podido ocasionar durante... More 

Romania
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 25, 2015

I finally found time to review this hotel where i have been accommodated during my trip through Mexico, made last december. Seems that due to overbooking, I was sent here from NH Mexico City Centro Historico. At first, I wasn't aware of this because after a long flight I arrived late in the evening and I had been brought to... More 

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Monterrey, Mexico
1 review
4 of 5 stars Reviewed February 20, 2015

I do live in Monterrey but I travel three-four times per month to DF. During the last two years I´ve been booking at this hotel and I have only positive commentaries. Good and complete breakfast, comfortable rooms, executive ambient, and excellent attendance. It is true, it was a bit old but with the current facelifting they are achieving a first... More 

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New York
1 review
5 of 5 stars Reviewed February 20, 2015

Great place to stay if you are visiting for leisure, vacation or business. The area is safe and lively and not far from the famous Angel of Independence. The staff is simply amazing and so friendly and they make you feel very special. I highly recommend this place and although renovations are currently in progress you wouldn't know it since... More 

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 9, 2015

We just stayed 3 nights at this NH, I booked the stay very little prior to get there and service was good fast and effective as usual, when we got there I was confused where to park and no one would tell us where to go, after pulling over, going out of the vehicle and ask I took the car... More 

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