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All 289 Mexico City hotels

Fiesta Americana Reforma

3.5 of 5 Hotel   |   Avenida Paseo de la Reforma 80 | Colonia Juárez, Mexico City 06600, Mexico
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Ranked #64 of 289 Hotels in Mexico City
A recent review
5 of 5 stars Reviewed January 22, 2015
sbcSouthTexas south texas
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394 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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south texas
Top Contributor
61 reviews 61 reviews
7 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 22, 2015

Great, friendly staff made us welcome throughout our four night stay. Christopher checked us in and suggested an upgrade which we appreciated. Omar was helpful with information several times. The common areas of the hotel were clean and well appointed. White orchids were everywhere in the lobby, enhancing the beauty of the building. We ate one meal in the Restaurante... More 

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MANUEL G, Director General at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments that I assure you will be passed on to our entire staff and we will still be working in offer you a better service every time you visit us. We hope you... More 

Harlingen, Texas
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2015

This hotel is a bargain. Book on Expedia or Priceline for a good bargain rate. This hotel has more than 600 rooms. My room had was very large and had an impressive view of Revolution Monument and the Paseo de la Reforma. It's a long walk to the metro but there are several restaurants and bars within easy walking distance... More 

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MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We hope you come back very soon at Fiesta Americana Reforma. Warmest Regards, Manuel Galan Managing Director More 

Kingston, Jamaica
1 review
5 of 5 stars Reviewed December 29, 2014

This was my first trip to Mexico City, and I was traveling with an injured leg that limited my mobility.. From from the very beginning at arrival and check in after 10 at night, tired, and hungry..there was 1 bellboy Omar A.who noticed my distress and really helped me in every way possible to be treated quickly and efficiently...and made... More 

Was this review helpful? Yes
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments that I assure you will be passed on to our entire staff and we will still be working in offer you a better service every time you visit us. We hope you... More 

Mexico City
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed December 18, 2014

I stayed for two and a half months in the Fiesta Inn Reforma Hotel in Mexico City. The location of the Hotel is excellent if your customers are located in the Reforma, Polanco or City Center Area. Event if you need to go to PEMEX Tower, Walmart Toreo or Azcapotzalco Offices or WTC, you are going to make a pretty... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments and let me share with you that thinking in your comfort, an executive refurbishment project has been approved for this hotel and we will be sharing this information with our guests very... More 

Izmir, Turkey
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2014

my first impression wasn't that good; maybe it was because i was so tired or the room looked (especially the bathroom) a bit worn-out. after taking a good sleep in a comfortable bed, i appreciated omar's patience more! he was so nice with a friendly smile. eva did the cleaning every day; the reception and the concierge was always so... More 

Was this review helpful? Yes
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments that I assure you will be passed on to our entire staff and we will still be working in offer you a better service every time you visit us. We hope you... More 

Whistler, Canada
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 11, 2014

I had stayed at this hotel in the past, always a good stay, always borderline meeting my expectations. But this last time I was blown away by the superb service and excellence in attention to detail that every single staff member demonstrated. The quality of service is second to none, never intrusive, always respectful, always professional. Every interaction with every... More 

Was this review helpful? Yes 1
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments that I assure you will be passed on to our entire staff and we will still be working in offer you a better service every time you visit us. We hope you... More 

Medellin, Colombia
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 26, 2014

Hotel is good, convenient location, friendly staff and variety of choices for breakfast. An urgent renovation is needed. Although Hotel is in good condition, rooms look very old, dark. Dismal atmosphere once you are in the room. This is not a cozy place to rest after a hard working day. Hotel should invest to renovate rooms and might become a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments and let me share with you that thinking in your comfort, an executive refurbishment project has been approved for this hotel and we will be sharing this information with our guests very... More 

Melbourne, Australia
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed November 24, 2014

The staff made the stay a memorable experience. Staff were friendly and greeted us. Especially Carlos, he was friendly and would assist us with information and suggestions. Also, many staff in the restaurant were kind and friendly in communicating with us in Spanish and English and assisting to work out which foods that I was allowed due to my food... More 

Was this review helpful? Yes
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. We greatly appreciate your compliments that I assure you will be passed on to our entire staff and we will still be working in offer you a better service every time you visit us. We hope you... More 

Beirut, Lebanon
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 24, 2014

this is a good hotel to sleep in if you are there on a business trip, the room have nothing special and the food is not great. however the staff are really friendly and helpful and it is in the business centre. if you are planning a romantic or touristic trip, i don't think you will enjoy it.

Was this review helpful? Yes
MANUEL G, Gerente at Fiesta Americana Reforma, responded to this review

Dear Guest, Thank you for taking the time to share your recent experience at our hotel. Your comments are very important to us. Please let me share with you that thinking in your comfort, an executive refurbishment project has been approved for this hotel and we will be sharing this information with our guests very soon. We hope you come... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 3, 2014

My entire experience was not great, and then it was made worse when my cash was stolen from my room out of my safe. I had no hope of recovering it but decided to talk to security anyway. After "conducting an investigation" by talking to the maid, it was decided by the security manager that she did not steal it.... More 

Was this review helpful? Yes 3
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Additional Information about Fiesta Americana Reforma

Address: Avenida Paseo de la Reforma 80 | Colonia Juárez, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Fiesta Americana Reforma 3.5*
Number of rooms: 622
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Also Known As:
Fiesta Americana Reforma Hotel Mexico City
Fiesta Americana Hotel Reforma
Fiesta Americana Mexico City
Mexico City Fiesta Americana
Fiesta Americana Reforma Mexico City
Hotel Style:
#39 Business Hotel in Mexico City

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