We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Seasons Mexico City

Certificate of Excellence
Hotel website
Hotel packages
Paseo de la Reforma 500 | Colonia Juárez, Mexico City 06600, Mexico
Special Offer
Third Night Free Offer
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Four Seasons Mexico City
View Map
Add Photo Write a Review

808 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    577
    151
    50
    14
    16
See reviews for
90
191
53
353
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (808)
  • Mar-May only
    (203)
  • Jun-Aug only
    (218)
  • Sep-Nov only
    (177)
  • Dec-Feb only
    (210)
All months
San Pedro Cholula, Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed in a luxury suite with a Courtyard view. Took a massage in the spa, and I was very satisfied. Had lunch at the courtyard restaurant and it was very good. Enjoyed the in room dining experience for breakfast.

Was this review helpful? Yes
Albuquerque, New Mexico
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 days ago NEW

The service is spectacular!!! They are remodeling the courtyard but they go above and beyond for your stay to be special and pleasant!! The food was excellent. My boyfriend wanted something that wasn't on the menu and Chef Emilio made it for him that instant. I love this place!!!

Was this review helpful? Yes
Long Beach, California
Level Contributor
91 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Four Seasons offers luxury and attention to detail. The staff are very attentive to your needs and cater to your every desire without it being overwhelming and obnoxious. The Rooms were very spacious. The bathroom was very large with a bath and separate shower with AMAZING water flow and with L'Occitane products. The bedding was superb and the pillows... More 

Was this review helpful? Yes 1
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Although the hotel is gorgeous as you would expect from a Four Seasons we were unfortunate to come just as they were building the garden- this meant the wonderful view was covered! We were given no advance warning which is ridiculous for such a grand hotel! In addition they changed security system and we kept being locked out the room!... More 

Was this review helpful? Yes
London, Canada
Level Contributor
130 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 1,178 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked the Four Seasons Mexico City D.F. for the first five nights of our 2 1/2 week trip because we wanted to be assured of staying in a hotel that would provide a sanctuary within what we perceived might be a chaotically huge metropolis. We could not have made a better choice. In the weeks leading up to our... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 1 week ago

I was here on a whirlwind 1.5 day, 2 night stay and the improvements made from 6 months previous are tremendous. Great location, excellent service, and good food. Will be fantastic once construction is complete. the breakfast offerings leave a lot to be desired.

Was this review helpful? Yes
Miami, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Updated rooms, nice lobby, great staff. Service in restaurants is excellent. New bakery in Lobby is really nice. Cozy yet very elegant, comfortable large rooms and baths. Would not doubt to stay there again.

Was this review helpful? Yes
Brisbane, Australia
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We'd travelled for 24+ hours. Hotel driver seamlessly collected us (2 adults 2 kids) from airport. We upgraded to a suite for little extra at checkin and spent a blissful three days in Mexico City. Location was great, we were able to walk outside the next morning to visit the castle area and anthropological museum. For pure lux and great... More 

Was this review helpful? Yes
New York City, New York
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago credit card Amex Card Member Review

Outstanding service and property, but beware under renovation until Oct, so you will hear noise during weekdays. This hotel is by far the best hotel we have stayed at, beats St Regis and Ritz chains. Everyone is a personal butler. Call out to Karim-Concierge and Juan-Server at Restaurant. They are outstanding employees. Pool and Spa are nice, could do with... More 

Was this review helpful? Yes
Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Dear Ivan: Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City. Thank you very much also for your patience with our renovation, as we get closer to October the inconveniences will barely be noticeable. We are pleased to learn that you received unparalleled customer service and that all of our... More 

London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After staying in other Four Seasons hotels we were looking forward to staying in this hotel however the standard falls way below what one would expect from a Four Seasons or similar hotels calling themselves 5-star. We arrived late on Saturday evening and when we were checked into the room we were told that there would be works going on... More 

Was this review helpful? Yes
Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Dear Travel B, Thank you very much for your constructive comments. I was very saddened to learn that we did not meet your expectations during your stay. I was really sorry to read that we didn´t manage to provide you with first rate customer service and state of the art facilities and rooms. I would like to assure you we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

519 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (255)
Viewed
Hotel & grounds (43)
Viewed
View from room (17)
Viewed
Room/suite (54)
Viewed
Bathroom (12)
Viewed
Family/play areas (1)
Viewed
Dining (13)
Viewed
Other (115)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (250)
Viewed
Amenities (44)
Viewed
Pool (11)
Viewed
Restaurants and Bars (22)
Viewed
Standard Room (51)
Viewed
Suite (58)
Viewed
The Hotel (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (5)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Mexico City hotels
The St. Regis Mexico City
#4 of 295 in Mexico City
4.5 of 5 stars 597 reviews
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 295 in Mexico City
5.0 of 5 stars 426 reviews
Marquis Reforma Hotel
#19 of 295 in Mexico City
4.5 of 5 stars 607 reviews
Show Prices
Show Prices
Show Prices
Gran Hotel Ciudad de Mexico
#3 of 295 in Mexico City
4.5 of 5 stars 1,420 reviews
JW Marriott Hotel Mexico City
#7 of 295 in Mexico City
4.5 of 5 stars 626 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay