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Four Seasons Mexico City

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Paseo de la Reforma 500 | Colonia Juárez, Mexico City 06600, Mexico
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Four Seasons Mexico City
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772 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

I would highly recommend. Excellent customer service and luxurious rooms. Great for the business traveler as it is located on a major thoroughfare. Good restaurant/bar and lobby for meetings. Excellent meeting room for private luncheon.

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Paradise Valley, Arizona, United States
Top Contributor
66 reviews 66 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

Had meetings in Mexico City and this is where I needed to stay. The hotel is located on Reforma which is a great street and not far from the main park. The staff were great at check in. The room was large and well maintained. The staff were great about making sure that I had every single thing I needed.... More 

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Dubai, United Arab Emirates
Contributor
11 reviews 11 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have been staying here since 2008 and the property has maintained its consistent high level of service. Recent makeover imparts it a younger look and the rooms are comfortable ( except the sharp edges on the beds though). Inner courtyard garden is the place to unwind . The entrance can look less severe while maintaining safety !

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Worst Experience ever at a Four Seasons property. Poor staff customer service experience. The negotiations to switch my room from one that smelled of paint to one that didn't involved: complaining to front desk twice, writing a letter to general manager in the late evening, and being woken up by operator in middle of night to speak with manager. Other... More 

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Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Dear Steve: Thank you for taking the time for writing a review about your experience at our hotel. I was very disappointed to hear that the renovations taking place in our property translated in a poor experience to you and I apologize for that. We have taken numerous actions to asure that our customers avoid the inconveniences you mentioned, in... More 

Christchurch, New Zealand
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I spent 5 nights here on our first visit to Mexico. We were pleasantly surprised at the personal service. The hotel was undergoing renovation so during the day was a little noisy, however we spent most days out and about so not really inconvenienced. As tourists we felt we were perhaps staying at the wrong hotel as... More 

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London
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went there for a week on business. The good: 1) The inner garden is amazing. The fire and water fountain is cool 2) The quality of the food anywhere on the premises (breakfast, lunch or dinner) is fine dining. Except the room service food. 3) I was surrounded by rich very old Americans and it felt like I was in... More 

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Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Dear Guest, Thank you very much for your constructive comments. I was delighted to read about the good things that you found in our hotel, but also very saddened to learn that we did not meet your expectations during your stay. I was really sorry to read that we didn´t manage to provide you with a daily buffet breakfast with... More 

Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed for two nights, and were delighted during our entire visit. The room, overlooking the lush courtyard, was beautiful and comfortable (as expected). The public spaces, gift shop, coffee shop are all welcome amenities. But most important was the welcoming, gracious team who made our stay special. From check in to check out, everyone we encountered was beyond courteous... More 

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Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Thank you very much for your time writing such an exceptional review about your stay at Four Seasons Mexico City. I am delighted to note that you enjoyed your time with us and I appreciate your nice words regarding all our staff and specially Stefano. I will also be sure to share your comment with him, as there is no better... More 

Sao Paulo, SP
2 reviews
5 of 5 stars Reviewed 2 weeks ago

For sure service is the highlight of this hotel. The staff is super friendly and always willing to help. Great location, nice neighborhood. The room was very clean, and the in-room dining is also very good.

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Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Dear Joao: Thank you for sharing your comments on Tripadvisor following your recent stay with us here at Four Seasons Mexico City. It is great to hear that you had a first class stay with us! and that you enjoyed our rooms, location, in room dinning as well as you found our staff supper friendly Thank you for taking the... More 

Madrid, Spain
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice place, with great food in a great environment, with a great service. I cannot choose a different hotel when I trvel to Mexico because of the location, the nice breakfast, nice coctails and nice dinners.

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Jose_Adames, General Manager at Four Seasons Mexico City, responded to this review

Thank you very much for your time writing you review about your stay at Four Seasons Mexico City. I am very pleased to learn that you received unparalleled customer service, that you always feel at home when you visit us and that we became your #1 destination of choice in Mexico City. I will share your kind words in our... More 

Los Angeles, California
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location. Rooms were extremely clean, and modern . The sleep comfort was wonderful. The lobby and business center staff were wonderful, friendly and very helpful. An in room coffeemaker would have been appreciated !!

Was this review helpful? Yes 1
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