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Wyndham Garden Hotel Mexico City-Polanco

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Leon Tolstoi No. 22, Mexico City 11590, Mexico
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Wyndham Garden Hotel Mexico City-Polanco
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Wyndham Garden Hotel Mexico City-Polanco
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179 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Geneva, Geneve, Switzerland
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 29, 2015

positive: location, near Chapultepec parc and Museums, and near Polanco. Rooms are ok. Good internet. Service is alright, food just ok, breakfast quite poor. No Garden in fact, but a small terrace Inside, and another on the roof. This hotel does not offer much, but is ok for business very short stay.

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thanks for each of its comments, the Wyndham Garden Polanco is a business hotel that offers everything you need for your stay working and secondly on weekends is a great place to come with your family , our services they are clean and comfortable rooms with modern design, restaurant, Spa , Taxi service for tours , free internet... More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 27, 2015 via mobile

Came here for a weekend getaway with the husband and this was a centric hotel with the best areas in Mexico City at walking distance. The room rate includes a welcome drink which was nice, but would be better if it included breakfast as well. Didn't like that parking was extra.

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thank you for your comments , the breakfast included in the rate is continental we can add it to your American breakfast fare We have another hotel located 10 minutes (Wyndham Garden Reforma) are special suites for long stay , I wish us the chance to know them, in your next visit to Mexico City, Regards, Rosario More 

Winnipeg, Canada
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 28, 2015

Stayed here a couple nights in a work visit and while the service was friendly, the rooms and the hotel services generally were very mediocre. The room was fairly basic. The location is not quite in the main part of Polanco with all the restaurants but within a 20 minute walk of the main drag with restaurants. Ok, but not... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest I want to tell you work every day to make this hotel a hotel where our guests feel special with quality throughout , we'll start with our remodeling lobby to provide a better experience, Regards, Rosario More 

San Francisco, California
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed April 22, 2015

The reading light did not work. The bed cushion had a tear. The TV control was grossly greasy. The hotel is not a Garden it offers small rooms down narrow and dim hallway. There was no replacement of coffee. Nevertheless the Hotel was adequate with a good location for me and a pleasant helpful staff.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thanks for all the details you mentioned , we will pay more attention to review the controls tv . I want to tell that we have larger suite rooms, if gives us the opportunity to serve you again I offer a suite to have more space and feel more comfortable . Thank you for your comments about our... More 

Miami, Florida
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 16, 2015

The hotel is fairly small and the rooms need fresh carpet and built-ins (which are quite beaten-up). The desk is in a dark cubby hotel that has a wall between it and the window so if you need to work during the day, you will be working in an artificially lit space that is small, undecorated and claustrophobic. The menu... More 

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Estimated Guest: Apologize for not having had a pleasant stay with us, describing the room is a standard room suites have very good size with plenty of room to work . An apology also by problems in food and lack of communication with the reception area, My team is remembered very well and believe me endeavored to attend to their... More 

Sao Paulo, SP
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed March 15, 2015

Good location but noisy Seems that the walls are not blided! We can hear all over !! Get the rooms in the back side! Breakfast is poor and I do not recommend!! I would not get there once again for leisure only business

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest We will work on the points out, all our walls are double drywall to prevent noise. on your next visit I offer an upgrade to try an other kind of room(in front of). About to breakfast, we also have American breakfast, paying only a difference in the rate. I hope us a second chance to your leisure trip.... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 10, 2015

Comfortable bed. Good food at top terace with view to Chapultec castle and woods. Good location for business and walking - sourrounded by many parcs a minute away. Hairdress shops in walking distance. Good price.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thank you very much for all your comments, we hope soon here at home. Regards, Rosario More 

Guatemala City, Guatemala
2 reviews
4 of 5 stars Reviewed December 3, 2014

This hotel was chosen by my company and everyone traveling to Mexico ends up there. The best part is the staff who are incredible helpful, followed by comfortable if small rooms, and its located pretty close to a lot of main offices and the beautiful Chapultepec park. The only thing I've never appreciated about this hotel is that the restaurant... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Misha Arzu: Thank you very much for your comments, thank you and your company's preference with us gladly commented that we will remodel our lobby and restaurant to provide better service and feel the same warmth renewing our facilities. Regards, Rosario More 

Pune
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed November 10, 2014

The big advantage of this hotel is that it is closer to attractions and is in a safe locality. But the rooms are congested. The bed covers weren't clean. When I opened the curtains to let some light come in, the view was obstructed by two tall buildings nearly 20 feets away. So, I had no option but keep the... More 

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for your comments, we commented that we have several types of rooms , the room was described single room hope on your next visit you stay in a suite. The view we have on our Terrace and some rooms are amazing and the most beautiful in the city(Chapultepec Castle) Best Regards. Rosario. More 

Lausanne, Switzerland
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed October 27, 2014

Stayed here for business for a week in late October. The hotel is centrally located to the Polanco business area, which is practical. Hotel is very, very basic and service offered not very good. The (only) restaurant/bar on the premises is a terrace, which is covered with a plastic curtain in autumn/winter when the temperature does not allow for keeping... More 

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for all your comments , we will take into account to improve , I want to say that our fitness equipments are top quality, towels we tuned several times a day to fill or missing , we will focus on doing better.The breakfast we offer is the Continental breakfast, about the speed of service we review... More 

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