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All 283 Mexico City hotels

Wyndham Garden Hotel Mexico City-Polanco

3.0 of 5 Hotel   |   Leon Tolstoi No. 22, Mexico City 11590, Mexico
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Ranked #91 of 283 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 2 weeks ago
Lee A Cham, Switzerland
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144 reviews from our community

Traveler rating
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    57
    28
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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  • English first
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English first
Cham, Switzerland
Senior Contributor
43 reviews 43 reviews
34 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Wyndham Garden is situated in the centre of Mexico City. The room was on the small side, and so was the bed, short and rather narrow, but comfortable enough, as were the pillows. The air conditioning was quite noisy (bring a set of ear plugs). I had a room facing away from the road which was beneficial as at... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear guest, thank you very much for all your comments and suggestions are very important for us to know that he found his habtacion clean and comfortable as was the breakfast We hope you stay with us in your next visit to the Mexico City, Rosario More

Laredo, Texas
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Room is very comfortable but the windows do not block the street noise and can be annoying at times. The waiters are not very friendly, I had a complementary coupon for breakfast and decided to change my orange juice and the waiter immediately responded that it had an extra charge. I felt uncomfortable and told them no. He notices my... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Good Afternoon Dear Guest First of all apologize for the inconvenience to the waiter, I promise that I will personally check to prevent this situation from happening again, first of all our attitude should always be of service and attention. Thanks. Rosario More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 10, 2014

We stayed in a standard room which we got only the day before arriving in Mexico City. Our room was tiny as was the bed, however it was very comfortable and was all that we needed as we were only staying one night. The bathroom was surprisingly big. Everything was clean and presented nicely. The staff were very nice and... More

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Wyndham_10, Gerente at Wyndham Garden Hotel Mexico City-Polanco, responded to this review
Google Translation

Estimado Huésped Me alegra saber que logramos tuvieran ustedes una agradable estancia, tenemos varios tipos de habitaciones, el tipo de... More

california
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 28, 2014

Greetings fellow travelers, This is a good place to stay, quiet, and close to Museum of Anthropology. Just off Reforma, and continental breakfast included. Helpful staff! Be aware, cell towers very close to back of hotel, avoid room 806 and near for pervading sound at night. Could not sleep without noise canceling headphones. Complained and they upgraded me, which was... More

Was this review helpful? Yes 1
Oakland, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2014 via mobile

I didn't expect much, but this hotel really leaves a lot to be desired-- starting with the extremely rude and unhelpful reception area. The are not helpful at all as a concierge. The rooms are clean, but very average with no place to put your clothes. I would not stay here again nor would I recommend it to others. It... More

Was this review helpful? Yes 2
La Fortuna de San Carlos, Costa Rica
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 27, 2014

The woman behind the desk was very unfriendly when we arrived and insisted we were actually booked at a different Wyndham even though we'd printed our reservation confirmation. After a few phone calls she agreed to give us a room. She's actually the only person who's ever been behind the front desk, she never says hello or offers to help.... More

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 25, 2014

Stayed for a night due to a missed connection at MEX. Called the hotel and was well attended by Karen who also set up transportation for me and sent Daniel the private chauffeur who personally waited for me at the arrival gate. Great big room with living room, and awesome hot shower! Nice view from top restaurant, received complimentary drink... More

Was this review helpful? Yes 2
Westwood Los Angeles County, California
Top Contributor
235 reviews 235 reviews
65 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed June 6, 2014

Not a bad alternate if other others in the vicinity are full, as is often the case. The best thing going for this hotel is that the view from the dining terrace is great, and that the food (not breakfast, but dinner) is actually very good, given that this is a hotel. A second strong point is that the staff... More

Was this review helpful? Yes 3
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest, Thank you very much for all your comments, the highlight our service and we pride ourselves on quality and we are committed, about the size of rooms in your next stay we offer a suite to meet other room with a larger. Regards. Rosario More

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 20, 2014

We spent 8 nights here in February, and it was perfect. We travel a lot, and like to find small hotels that are slightly off the main streets where it is quieter, and where we can get to know the staff. This one was perfect. We had a "king suite" that gave us a little anteroom with a desk and... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thank you very much for all the comments, is a very good description in great detail of your stay at our hotel and the area where it is located, It's good to know that it was happy, my staff and I thank you again. We hope come back soon. Best Regards Rosario More

1 review
2 of 5 stars Reviewed May 12, 2014

Location is perfect. Chapultepec forest is so close I love the location. Many services at a walking distance. Short beds that made me sleep diagonally (I am not a basketball player, mid-european range) Included breakfast is correct: glass of fruit, two small toasts, orange juice and coffee. But not variety. The variety must be paid apart. Laundry service efficient. WORST... More

Was this review helpful? Yes
Wyndham_10, Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest I am Rosario Ortiz the General Manager , ' first of all I want to clarify that the taxi service the hotel although not in the same , I regret what happened, I found out immediately that this situation is talk to the taxi driver, what we want is to deceive our guests are most important . in... More

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Additional Information about Wyndham Garden Hotel Mexico City-Polanco

Address: Leon Tolstoi No. 22, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Hotel Mexico City-Polanco 3*
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Also Known As:
Wyndham Garden Hotel Mexico City-Polanco

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