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All 277 Mexico City hotels

Wyndham Garden Hotel Mexico City-Polanco

3.0 of 5 Hotel   |   Leon Tolstoi No. 22, Mexico City 11590, Mexico
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Ranked #64 of 277 hotels in Mexico City
Certificate of Excellence 2013
A recent review
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129 people have reviewed this hotel

Traveler rating
    44
    51
    23
    4
    7
See reviews for
16
16
7
64
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Top Contributor
146 reviews 146 reviews
43 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

the hotel is located just one block from our Mexican offices so, it's very convinient but honestly, this is a good business hotel with fair prices if you should be around Polanco area. the rooms are small but have all you need, including free and fast internet. the breakfast is modest but fair.

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Washington, District of Columbia, United States
2 reviews
2 of 5 stars Reviewed March 1, 2014

Small rooms Dark corridors The bed was too short so I had to sleep diagonally No central heating, had to borrow an electric heater that did a poor job Disappointing breakfast choices Excellent location though and clean room

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for your feedback, we will work every day to improve our job. .Respect on the size of the beds, our beds are double beds and King, in your next visit I will gladly reserve a room with King bed. as for breakfast, we have in most of our rates ... the continental breakfast but we also... More

Alcobaca, Portugal
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2014

Great for business professionals, easy location to go for meetings in the Polanco district. I would like to see a better menu and more live bar scene. Great place for casual business meetings and beautiful views on the rooftop.

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest! Many thanks for your feedback, I promise that we will work to give change to the menu. I hope to return very soon. Best regards- More

Lisbon, Portugal
Top Contributor
60 reviews 60 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 18, 2014

It is a very small hotel with small rooms and small beds, but it has the advantages of being small. if you are in business and spend to little time in the hotel it could be Ok and it is quite economic compared with others. Nice service, always considering you in every moment and worried if you are ok and... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Sr. Guedes Thank you very much for your good comments about the hotel and our staff, was a pleasure that you stayed with us, Hopefully come back soon. Rosario More

Basel, Switzerland
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 18, 2014

Nice big 'living room' with table, chairs, sofa and tv for work with good wifi. Then good clean main bedroom with tv for relaxing! Great view of Chapultapec Castle from 10th floor dining area, and also quiet. Starbucks across the road for that early morning caffeine fix. Food in restaurant pretty good too. Enjoyed my stay.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thank you very much for every one of your comments, I am very pleased that your stay has been happy. We look forward with great pleasure. Best Regards, Rosario More

Evansville, Indiana
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed February 12, 2014 credit card Amex Card Member Review

Hotels is consistant and in a good area. Only complaint beds are very small... european type in most rooms. Not much to do within walking distance but not too long of a cab ride from restraunts, things to see etc.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest, Michael. Sorry for the inconvenience you had with the size bed ,I want to comment that we have another kinds of rooms with King size Bed and two double beds. On your next visit will glady assign you a room with a king bed. Look forward to your trust and return to us, Warm regards, Rosario More

San Diego, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 8, 2014 via mobile

This was our second stay at this property. The hotel is located in the posh polanco area of Mexico City. Walking distance to Starbucks, 7 eleven and some local restaurants. It also serves continental breakfast and a welcome drink at the rooftop overlooking the Castillo de Chapultepec. Hands down this is a safe bet for business or pleasure...

Was this review helpful? Yes 3
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest! We appreciate all your comments and recommendations for our hotel, we passion is the customer service. We waited on his third visit to this great city. Warm regards Rosario More

Lima, Peru
1 review
4 of 5 stars Reviewed December 4, 2013

I was stayed 7 days and were quiet, nothing special, the usual. The only thing I did not like much was the breakfast offering and service, and is included in the price. Can be improved.

Review collected in partnership with Wyndham Hotel and Resorts

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thanks for your comments, I'll check what kind of breakfast you had based on your rate, we also have American breakfast option for a very reasonable price. Please let me know which was the inconvenient with the service and fix it right away. If you have an opportunity, will be a pleasure to meet you during your next... More

Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2013

The room was very comfortable because it has the regular 2 queen beed room and then it has an extra little studio with a sofa-bed. It was great for us because we sent our kid to the sofa-bed and had the whole room for ourselves. It has a nice little restaurant on the tenth floor from where you can enjoy... More

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Miss Sylvia! Many thanks for having stayed with us and for your good comments about the hotel. Take this opportunity to comment that on all floors have the same anti-noise system that prevents windows and rooms are noisy. Happy New Year , we hope to see you soon. Rosario More

Santa Ana, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 25, 2013

I have been to Mexico City 4 times in the last 14 months and this by far the worst hotel for its price. Aside from being in Polanco there is nothing positive about this hotel. Service is terrible. They claim it includes breakfast, if you consider coffee and 2 rolls as one. The waiter kept on telling me that service... More

Was this review helpful? Yes 2
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

For me is a shame to have this kind of comments, our unique goal is to achive all our custommers satisfaction and we fail with you. We have two kind of breakfast included depending on the rate, continental whic was the one that you got and American which include's your choise of the menu, let me check which one you... More

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Additional Information about Wyndham Garden Hotel Mexico City-Polanco

Also Known As:
Wyndham Garden Hotel Mexico City-Polanco
Address: Leon Tolstoi No. 22, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#29 Family Hotel in Mexico City
#53 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Wyndham Garden Hotel Mexico City-Polanco 3*
Reservation Options:
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