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Wyndham Garden Hotel Mexico City-Polanco

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Leon Tolstoi No. 22, Mexico City 11590, Mexico
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Wyndham Garden Hotel Mexico City-Polanco
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Wyndham Garden Hotel Mexico City-Polanco
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163 reviews from our community

Traveler rating
    49
    63
    35
    9
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is fairly small and the rooms need fresh carpet and built-ins (which are quite beaten-up). The desk is in a dark cubby hotel that has a wall between it and the window so if you need to work during the day, you will be working in an artificially lit space that is small, undecorated and claustrophobic. The menu... More 

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Sao Paulo, SP
Senior Contributor
49 reviews 49 reviews
26 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Good location but noisy Seems that the walls are not blided! We can hear all over !! Get the rooms in the back side! Breakfast is poor and I do not recommend!! I would not get there once again for leisure only business

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest We will work on the points out, all our walls are double drywall to prevent noise. on your next visit I offer an upgrade to try an other kind of room(in front of). About to breakfast, we also have American breakfast, paying only a difference in the rate. I hope us a second chance to your leisure trip.... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Comfortable bed. Good food at top terace with view to Chapultec castle and woods. Good location for business and walking - sourrounded by many parcs a minute away. Hairdress shops in walking distance. Good price.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thank you very much for all your comments, we hope soon here at home. Regards, Rosario More 

Guatemala City, Guatemala
1 review
4 of 5 stars Reviewed December 3, 2014

This hotel was chosen by my company and everyone traveling to Mexico ends up there. The best part is the staff who are incredible helpful, followed by comfortable if small rooms, and its located pretty close to a lot of main offices and the beautiful Chapultepec park. The only thing I've never appreciated about this hotel is that the restaurant... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Misha Arzu: Thank you very much for your comments, thank you and your company's preference with us gladly commented that we will remodel our lobby and restaurant to provide better service and feel the same warmth renewing our facilities. Regards, Rosario More 

Pune
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 10, 2014

The big advantage of this hotel is that it is closer to attractions and is in a safe locality. But the rooms are congested. The bed covers weren't clean. When I opened the curtains to let some light come in, the view was obstructed by two tall buildings nearly 20 feets away. So, I had no option but keep the... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for your comments, we commented that we have several types of rooms , the room was described single room hope on your next visit you stay in a suite. The view we have on our Terrace and some rooms are amazing and the most beautiful in the city(Chapultepec Castle) Best Regards. Rosario. More 

Lausanne, Switzerland
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed October 27, 2014

Stayed here for business for a week in late October. The hotel is centrally located to the Polanco business area, which is practical. Hotel is very, very basic and service offered not very good. The (only) restaurant/bar on the premises is a terrace, which is covered with a plastic curtain in autumn/winter when the temperature does not allow for keeping... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for all your comments , we will take into account to improve , I want to say that our fitness equipments are top quality, towels we tuned several times a day to fill or missing , we will focus on doing better.The breakfast we offer is the Continental breakfast, about the speed of service we review... More 

Cham, Switzerland
Top Contributor
61 reviews 61 reviews
45 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed September 3, 2014

The Wyndham Garden is situated in the centre of Mexico City. The room was on the small side, and so was the bed, short and rather narrow, but comfortable enough, as were the pillows. The air conditioning was quite noisy (bring a set of ear plugs). I had a room facing away from the road which was beneficial as at... More 

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear guest, thank you very much for all your comments and suggestions are very important for us to know that he found his habtacion clean and comfortable as was the breakfast We hope you stay with us in your next visit to the Mexico City, Rosario More 

Laredo, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2014

Room is very comfortable but the windows do not block the street noise and can be annoying at times. The waiters are not very friendly, I had a complementary coupon for breakfast and decided to change my orange juice and the waiter immediately responded that it had an extra charge. I felt uncomfortable and told them no. He notices my... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Good Afternoon Dear Guest First of all apologize for the inconvenience to the waiter, I promise that I will personally check to prevent this situation from happening again, first of all our attitude should always be of service and attention. Thanks. Rosario More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 10, 2014

We stayed in a standard room which we got only the day before arriving in Mexico City. Our room was tiny as was the bed, however it was very comfortable and was all that we needed as we were only staying one night. The bathroom was surprisingly big. Everything was clean and presented nicely. The staff were very nice and... More 

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Wyndham_10, Gerente at Wyndham Garden Hotel Mexico City-Polanco, responded to this review
Google Translation

Estimado Huésped Me alegra saber que logramos tuvieran ustedes una agradable estancia, tenemos varios tipos de habitaciones, el tipo de... More 

california
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 28, 2014

Greetings fellow travelers, This is a good place to stay, quiet, and close to Museum of Anthropology. Just off Reforma, and continental breakfast included. Helpful staff! Be aware, cell towers very close to back of hotel, avoid room 806 and near for pervading sound at night. Could not sleep without noise canceling headphones. Complained and they upgraded me, which was... More 

Was this review helpful? Yes 1
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