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All 280 Mexico City hotels

Wyndham Garden Hotel Mexico City-Polanco

3.0 of 5 Hotel   |   Leon Tolstoi No. 22, Mexico City 11590, Mexico
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71%
Ranked #87 of 280 hotels in Mexico City
A recent review
4 of 5 stars reviewed 4 days ago
gurusdakini california
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  • Reviews (136)
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136 people have reviewed this hotel

Traveler rating
    44
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    7
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17
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71
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
california
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Greetings fellow travelers, This is a good place to stay, quiet, and close to Museum of Anthropology. Just off Reforma, and continental breakfast included. Helpful staff! Be aware, cell towers very close to back of hotel, avoid room 806 and near for pervading sound at night. Could not sleep without noise canceling headphones. Complained and they upgraded me, which was... More

Was this review helpful? Yes
Oakland, California
2 reviews
2 of 5 stars Reviewed 5 days ago NEW via mobile

I didn't expect much, but this hotel really leaves a lot to be desired-- starting with the extremely rude and unhelpful reception area. The are not helpful at all as a concierge. The rooms are clean, but very average with no place to put your clothes. I would not stay here again nor would I recommend it to others. It... More

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La Fortuna de San Carlos, Costa Rica
Senior Reviewer
7 reviews 7 reviews
2 of 5 stars Reviewed 5 days ago NEW

The woman behind the desk was very unfriendly when we arrived and insisted we were actually booked at a different Wyndham even though we'd printed our reservation confirmation. After a few phone calls she agreed to give us a room. She's actually the only person who's ever been behind the front desk, she never says hello or offers to help.... More

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New York City, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed for a night due to a missed connection at MEX. Called the hotel and was well attended by Karen who also set up transportation for me and sent Daniel the private chauffeur who personally waited for me at the arrival gate. Great big room with living room, and awesome hot shower! Nice view from top restaurant, received complimentary drink... More

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Westwood Los Angeles County, California
Top Contributor
219 reviews 219 reviews
62 hotel reviews
85 helpful votes 85 helpful votes
3 of 5 stars Reviewed June 6, 2014

Not a bad alternate if other others in the vicinity are full, as is often the case. The best thing going for this hotel is that the view from the dining terrace is great, and that the food (not breakfast, but dinner) is actually very good, given that this is a hotel. A second strong point is that the staff... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest, Thank you very much for all your comments, the highlight our service and we pride ourselves on quality and we are committed, about the size of rooms in your next stay we offer a suite to meet other room with a larger. Regards. Rosario More

Calgary, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 20, 2014

We spent 8 nights here in February, and it was perfect. We travel a lot, and like to find small hotels that are slightly off the main streets where it is quieter, and where we can get to know the staff. This one was perfect. We had a "king suite" that gave us a little anteroom with a desk and... More

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thank you very much for all the comments, is a very good description in great detail of your stay at our hotel and the area where it is located, It's good to know that it was happy, my staff and I thank you again. We hope come back soon. Best Regards Rosario More

1 review
2 of 5 stars Reviewed May 12, 2014

Location is perfect. Chapultepec forest is so close I love the location. Many services at a walking distance. Short beds that made me sleep diagonally (I am not a basketball player, mid-european range) Included breakfast is correct: glass of fruit, two small toasts, orange juice and coffee. But not variety. The variety must be paid apart. Laundry service efficient. WORST... More

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Wyndham_10, Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest I am Rosario Ortiz the General Manager , ' first of all I want to clarify that the taxi service the hotel although not in the same , I regret what happened, I found out immediately that this situation is talk to the taxi driver, what we want is to deceive our guests are most important . in... More

Sao Paulo, SP
1 review
2 of 5 stars Reviewed April 30, 2014

Lights in the hotel room makes you feel like you are in a hospital. Their breakfast courtesy consists of bread and coffee, if you want anything else, you have to pay additionally from the menu. In addition breakfast service starts late.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Sorry for any inconvenience during your stay, for the lights of our rooms, we had not comments about it, just change the lighting warm white light rooms, it is important to tell that we are a friend of the hotel environment and all leds lighting it has a high intensity About the breakfast we have included American breakfast... More

Top Contributor
175 reviews 175 reviews
47 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed April 15, 2014

the hotel is located just one block from our Mexican offices so, it's very convinient but honestly, this is a good business hotel with fair prices if you should be around Polanco area. the rooms are small but have all you need, including free and fast internet. the breakfast is modest but fair.

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thank You for your opinión and recomendation of our hotel. We hope you come back soon. Best Regards, Rosario More

Washington, District of Columbia, United States
2 reviews
2 of 5 stars Reviewed March 1, 2014

Small rooms Dark corridors The bed was too short so I had to sleep diagonally No central heating, had to borrow an electric heater that did a poor job Disappointing breakfast choices Excellent location though and clean room

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for your feedback, we will work every day to improve our job. .Respect on the size of the beds, our beds are double beds and King, in your next visit I will gladly reserve a room with King bed. as for breakfast, we have in most of our rates ... the continental breakfast but we also... More

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Additional Information about Wyndham Garden Hotel Mexico City-Polanco

Address: Leon Tolstoi No. 22, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Hotel Mexico City-Polanco 3*
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Also Known As:
Wyndham Garden Hotel Mexico City-Polanco

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Class
Number of rooms
81

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