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Wyndham Garden Hotel Mexico City-Polanco

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Leon Tolstoi No. 22, Mexico City 11590, Mexico
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Wyndham Garden Hotel Mexico City-Polanco
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Wyndham Garden Hotel Mexico City-Polanco
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170 reviews from our community

Traveler rating
    49
    66
    38
    9
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Canada
Top Contributor
62 reviews 62 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here a couple nights in a work visit and while the service was friendly, the rooms and the hotel services generally were very mediocre. The room was fairly basic. The location is not quite in the main part of Polanco with all the restaurants but within a 20 minute walk of the main drag with restaurants. Ok, but not... More 

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest I want to tell you work every day to make this hotel a hotel where our guests feel special with quality throughout , we'll start with our remodeling lobby to provide a better experience, Regards, Rosario More 

San Francisco, California
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The reading light did not work. The bed cushion had a tear. The TV control was grossly greasy. The hotel is not a Garden it offers small rooms down narrow and dim hallway. There was no replacement of coffee. Nevertheless the Hotel was adequate with a good location for me and a pleasant helpful staff.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest: Thanks for all the details you mentioned , we will pay more attention to review the controls tv . I want to tell that we have larger suite rooms, if gives us the opportunity to serve you again I offer a suite to have more space and feel more comfortable . Thank you for your comments about our... More 

Miami, Florida
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 16, 2015

The hotel is fairly small and the rooms need fresh carpet and built-ins (which are quite beaten-up). The desk is in a dark cubby hotel that has a wall between it and the window so if you need to work during the day, you will be working in an artificially lit space that is small, undecorated and claustrophobic. The menu... More 

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Estimated Guest: Apologize for not having had a pleasant stay with us, describing the room is a standard room suites have very good size with plenty of room to work . An apology also by problems in food and lack of communication with the reception area, My team is remembered very well and believe me endeavored to attend to their... More 

Sao Paulo, SP
Top Contributor
51 reviews 51 reviews
27 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 15, 2015

Good location but noisy Seems that the walls are not blided! We can hear all over !! Get the rooms in the back side! Breakfast is poor and I do not recommend!! I would not get there once again for leisure only business

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest We will work on the points out, all our walls are double drywall to prevent noise. on your next visit I offer an upgrade to try an other kind of room(in front of). About to breakfast, we also have American breakfast, paying only a difference in the rate. I hope us a second chance to your leisure trip.... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed March 10, 2015

Comfortable bed. Good food at top terace with view to Chapultec castle and woods. Good location for business and walking - sourrounded by many parcs a minute away. Hairdress shops in walking distance. Good price.

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Guest Thank you very much for all your comments, we hope soon here at home. Regards, Rosario More 

Guatemala City, Guatemala
1 review
4 of 5 stars Reviewed December 3, 2014

This hotel was chosen by my company and everyone traveling to Mexico ends up there. The best part is the staff who are incredible helpful, followed by comfortable if small rooms, and its located pretty close to a lot of main offices and the beautiful Chapultepec park. The only thing I've never appreciated about this hotel is that the restaurant... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear Misha Arzu: Thank you very much for your comments, thank you and your company's preference with us gladly commented that we will remodel our lobby and restaurant to provide better service and feel the same warmth renewing our facilities. Regards, Rosario More 

Pune
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 10, 2014

The big advantage of this hotel is that it is closer to attractions and is in a safe locality. But the rooms are congested. The bed covers weren't clean. When I opened the curtains to let some light come in, the view was obstructed by two tall buildings nearly 20 feets away. So, I had no option but keep the... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for your comments, we commented that we have several types of rooms , the room was described single room hope on your next visit you stay in a suite. The view we have on our Terrace and some rooms are amazing and the most beautiful in the city(Chapultepec Castle) Best Regards. Rosario. More 

Lausanne, Switzerland
Top Contributor
52 reviews 52 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed October 27, 2014

Stayed here for business for a week in late October. The hotel is centrally located to the Polanco business area, which is practical. Hotel is very, very basic and service offered not very good. The (only) restaurant/bar on the premises is a terrace, which is covered with a plastic curtain in autumn/winter when the temperature does not allow for keeping... More 

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Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Thank you very much for all your comments , we will take into account to improve , I want to say that our fitness equipments are top quality, towels we tuned several times a day to fill or missing , we will focus on doing better.The breakfast we offer is the Continental breakfast, about the speed of service we review... More 

Cham, Switzerland
Top Contributor
65 reviews 65 reviews
49 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 3, 2014

The Wyndham Garden is situated in the centre of Mexico City. The room was on the small side, and so was the bed, short and rather narrow, but comfortable enough, as were the pillows. The air conditioning was quite noisy (bring a set of ear plugs). I had a room facing away from the road which was beneficial as at... More 

Was this review helpful? Yes 1
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Dear guest, thank you very much for all your comments and suggestions are very important for us to know that he found his habtacion clean and comfortable as was the breakfast We hope you stay with us in your next visit to the Mexico City, Rosario More 

Laredo, Texas
Contributor
14 reviews 14 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 31, 2014

Room is very comfortable but the windows do not block the street noise and can be annoying at times. The waiters are not very friendly, I had a complementary coupon for breakfast and decided to change my orange juice and the waiter immediately responded that it had an extra charge. I felt uncomfortable and told them no. He notices my... More 

Was this review helpful? Yes
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review

Good Afternoon Dear Guest First of all apologize for the inconvenience to the waiter, I promise that I will personally check to prevent this situation from happening again, first of all our attitude should always be of service and attention. Thanks. Rosario More 

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