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All 284 Mexico City hotels

City Express Reforma El Angel

2.5 of 5 Hotel   |   Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
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City Express Reforma El Angel
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Ranked #103 of 284 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 3 weeks ago
Patrickcouret London, United Kingdom
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75 reviews from our community

Traveler rating
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    34
    13
    9
    7
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18
5
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed here for one night in a single queen room , on the 05/08/2014. The reception staff seem to have no idea what they are doing. They can't even communicate in basic English , don't think they can do in any other language, other than Spanish of course. I called reception to ask for assistance and advise about Mexico... More

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marlen c, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More

San Diego, California
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 16, 2014

The hotel is pretty nice and the prices are cheap, also is really clean. It has all the basic stuff and you can get good tours at the lobby, the staff is really helpful and nice. It has great location as is literally in front of the indepencence angel of the city which is one of the main parts.

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Marlen C, Guest Relations Manager at City Express Reforma El Angel, responded to this review
Google Translation

Estimado Arturo , Gracias por contactarnos agradecemos sus comentarios y es grato el saber que el Hotel City Express el... More

puebla
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 21, 2014

Don't expect a luxury hotel. It's very basic but for a couple of nights perfect. Great location. The only negative is that the WIFI is pretty bad. Very slow. Also the TV programming sucks. Which is normal for Mexican hotels. Otherwise for a quick outing it's great

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Marlen C, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express El Angel did with your expectatives of comfort and service and make you very comfortable We welcome your comments as this makes us work on our areas of opportunity and enhance your experience We hope to have... More

Millbrook, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2014

Absolutely centrally located to the Zone Rosa and in mid-price range for Mexico City Hotels this hotel is fabulous. The CityExpress Reforma El Angel is walk-able to the Archaeological Museum, and scores of restaurants. The service in this hotel, as well as the staff is attentive and amongst the best I've ever seen in fifty years of Mexicans Hotels. The... More

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express El Angel comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More

Guadalajara, Mexico
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2014

If you are traveling without kids, and want a convenient location and an excellent service, this is the place to go. Very very clean, perfect for non-smokers; you'll get the basics. Loved the contemporary decor and fast wi-fi access. Continental breakfast was served by a waiter, and although simple, it was enough. There is a 24-hour "Extra" convenience store next... More

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express El Angel a did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More

Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 25, 2013

A great choice for rest before a business meeting, excellent room service, the check in and check out was very fast. I definitely recommend this place if you are looking for a resting and quiet place.

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest, Thank you for contacting us, it is a pleasure to know that your stay at City Express El Angel comply with your expectatives and our standars of service and quality make you feel confortable. Looking foward for your next visit soon More

Mesquite, Texas
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 29, 2013

This was a family weekend trip to D.F.. It is very close to El Angel, so if you are interested in that, maybe this is your hotel. I thought it was over priced for this type of hotel. The room was very basic and did not include a radio, iron or ironing board, or hair dryer. The "television" was so... More

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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest, Thanks for contacting us we want to apologize for what happened with regard to the lack of communication to report the outage is taking the necessary steps to prevent this recurrence and a more complete service. Hopefully us the opportunity to welcome you again to check the changes that are being made to make your next visit a... More

San Luis Potosi, Mexico
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 7, 2013

Just stayed here for 2nights to do some US visa work. It is good value for money. Ideal place if you have US Visa work to be done. It is close to ACS office and US embassy. They advertise breakfast included ( BEWARE....this only includes some fruits, cereal and bread). For hot breakfast you need to pay MXN80 additional. Did... More

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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Dear Guest, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More

Queretaro, Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 9, 2013

And I mean it. Hotel is well suited for an EXPRESS (one or two day) visit to the CITY of Mexico if you need to be really close to Paseo de la REFORMA (city's most important avenue) with a great view to EL ANGEL (Mexico's victory column and city's most famous roundabout). Location couldn't be best if you want to... More

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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review

Good morning Enrique, Thank you very much for taking the time to let us know that our hotel City Express El Angel to exceeded your expectations and have made ​​me feel very comfortable. We appreciate the trust you had in sharing their experience Thank you for choosing More

Arlington, Massachusetts
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 24, 2013

I stayed one week in the hotel which was a few nights too long. In the breakfast you have basic selection of melon cuts, salad, ham, juices & toast etc. Eating from the paper plates with plastic tools is not a great experience. Neither queuing for getting a couple of slices of toasted bread. During the week hotel hosted many... More

Was this review helpful? Yes
ControlCalidad, Director de Relaciones con Clientes at City Express Reforma El Angel, responded to this review

Dear Guest: First of all I offer an apology for any inconvenience to him during his stay this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you deserve. We remain at your entire disposal, we parted. More

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Additional Information about City Express Reforma El Angel

Address: Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — City Express Reforma El Angel 2.5*
Number of rooms: 137
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Also Known As:
City Express Reforma El Angel Hotel Mexico City
City Express Reforma El Angel Mexico City

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