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City Express Reforma El Angel

2.5 of 5
Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
Hotel amenities
City Express Reforma El Angel
Ranked #155 of 258 hotels in Mexico City
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38 reviews from our community

    Trip type
Traveler rating
    4
    17
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    4
    6
Date Rating
San Luis Potosi, Mexico
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 7, 2013

Just stayed here for 2nights to do some US visa work. It is good value for money. Ideal place if you have US Visa work to be done. It is close to ACS office and US embassy. They advertise breakfast included ( BEWARE....this only includes some fruits, cereal and bread). For hot breakfast you need to pay MXN80 additional. Did... More

Was this review helpful? Yes
See 7 more reviews by SUJITT_13 for Mexico City
ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review
May 9, 2013

Dear Guest, Thanks for contacting us, we want to apologize for what happened to the service, we talk to the people involved, be sure that corrective actions are being taken to prevent this from recurring. We appreciate you taking the time to tell us your experience. Which are taken into account to grow and leverage our areas of opportunity. Thank... More

Queretaro, Mexico
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 9, 2013

And I mean it. Hotel is well suited for an EXPRESS (one or two day) visit to the CITY of Mexico if you need to be really close to Paseo de la REFORMA (city's most important avenue) with a great view to EL ANGEL (Mexico's victory column and city's most famous roundabout). Location couldn't be best if you want to... More

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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review
April 15, 2013

Good morning Enrique, Thank you very much for taking the time to let us know that our hotel City Express El Angel to exceeded your expectations and have made ​​me feel very comfortable. We appreciate the trust you had in sharing their experience Thank you for choosing More

Arlington, Massachusetts
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 24, 2013

I stayed one week in the hotel which was a few nights too long. In the breakfast you have basic selection of melon cuts, salad, ham, juices & toast etc. Eating from the paper plates with plastic tools is not a great experience. Neither queuing for getting a couple of slices of toasted bread. During the week hotel hosted many... More

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ControlCalidad, Director de Relaciones con Clientes at City Express Reforma El Angel, responded to this review
February 27, 2013

Dear Guest: First of all I offer an apology for any inconvenience to him during his stay this helps us to identify our areas of opportunity and work on them to improve the quality of our services; Waiting us the chance to have your preference and serve you as you deserve. We remain at your entire disposal, we parted. More

Lima, Peru
Top Contributor
222 reviews 222 reviews
55 hotel reviews
Reviews in 46 cities Reviews in 46 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed September 13, 2012 via mobile

4 nights at this hotel is 1 night to much. Its clean - rooms are basic - WiFi of good quality and the continental breakfast is ok (but do prepare yourself for very watery coffee and to wait for glasses, forks, coffee cups to appear from somewhere cause the hotel does not make sure tables are cleaned quick enough for... More

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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review
September 17, 2012

Appreciated guest: We appreciate the confidence you had in sharing their experience and this commits us to continue working hard towards achieving new triumphs and today we are proud that you are part of the story we're writing. Thanks for visiting More

Mexico City, Mexico
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 15, 2012

This hotel is lcoated in Paseo de la Reforma which is the most important avenue in Mexico as a Country. The propperty is just some steps away from the financial district, upscale shopping areas and other interesting areas in Mexico City such as Chapultepec Wood and Castle. It took 25 minutes for me to check in, there where 3 people... More

Was this review helpful? Yes 1
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ControlCalidad, Guest Relations Manager at City Express Reforma El Angel, responded to this review
July 27, 2012

Dear Guest, It is our pleasure to host you at City Express Reforma El Angel. Thank you very much for taking the time to share your comments with us. We hope to host you again soon either in Mexico City or in any other hotel of the City Express chain around Mexico. Thanks More

Sao Paulo, SP
Top Contributor
51 reviews 51 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed July 9, 2012

Good points: 1. Location - very central, although zona rosa is not the best place anymore. 2. Common areas are nice Bad points: 1. Staff - unfriendly, impatient, need more training 2. Windows in the room DO NOT OPEN, if you eat inside, it will smell your food your entire stay It is not a terrible place, but that is... More

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Management response:
July 12, 2012

Appreciated guest It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. They look for the improvements to your next visit unforgettable. Please accept our sincere apologies for the inconvenience you may have experienced in respect to the staff, and the overall service at the hotel. Thanks More

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Cozumel, Mexico
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 24, 2012

I had to go to Mexico City for an emergency and after having a long, long day I needed a place to rest near to where I was. Once more I selected a City Express (a HUGE difference) to the last I stayed. The City Express in Reforma El Angel is nice, elegant, well decorated in a modern style; my... More

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CalidadyServicio, Guest Relations Manager at City Express Reforma El Angel, responded to this review
June 1, 2012

Dear Guest, It is our pleasure to host you in City Express El Angel. We are very glad to hear that you had a pleasant stay, and that the service, quality of the continental breakfast and facilities met your expectations. We hope to see you again soon either in Mexico city or in any of our 64 properties around Mexico.... More

Cheney, Washington
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed March 4, 2012

I stayed here in February 2012, the rooms are small by american standards, they are decorated in a minimalistic way, you get a bed, a small flat screen, a couple of chairs and a desk. Every room has its own air conditioning unit (mini-split), but as mentioned in the previous reviews the windows are sealed. The restaurant only serves breakfast... More

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See 5 more reviews by Starfoxxx for Mexico City
CalidadyServicio, Guest Relations Manager at City Express Reforma El Angel, responded to this review
March 8, 2012

Dear Guest, Thank you very much for sharing your experience with us. We apologize if the service at front desk did not meet your standards; however let me assure you that we will take immediate actions to eradicate this issue in order to make your future stay with us as pleasant as possible. Looking forward to host you in the... More

Mexico City, Mexico
1 review
1 of 5 stars Reviewed February 19, 2012

On first sight this hotel doesn't look bad. The lobby an the breakfast space is nicely designed, and look fancy. The rooms are also ok as far as design and even spaciousness goes. However, for people who can't stand rooms that are not aired, this is a horrible experience. The windows are huge but cannot be - not even slightly... More

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CalidadyServicio, Guest Relations Manager at City Express Reforma El Angel, responded to this review
February 22, 2012

Dear Guest, Thank you very much for taking the time to share your experience, on behalf of the City Express team I offer you an apology for the fact that the hotel did not meet your expectations regarding the windows and noise issue. Your comments are being taken into consideration and corrective actions are being taken in relation to the... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 20, 2012 via mobile

Please consider going to this property. The rooms are dirty, the heaters of the rooms failed to the point that in a 3 day stay they changed me 2 times of room late at night. Dirty bead linnens, not nice breakfast....bad hotel chain. Terrible experience!

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Additional Information about City Express Reforma El Angel

Also Known As:
City Express Reforma El Angel Hotel
City Express Reforma El Angel Hotel Mexico City
City Express Reforma El Angel Mexico City
Address: Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Restaurant Room Service
Hotel Style:
Ranked #155 of 258 hotels in Mexico City
Price Range: $$
Hotel Class:2.5 star (2.5*)
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City Express Reforma El Angel
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