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City Express Plus Reforma El Angel

2.5 of 5
Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
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City Express Plus Reforma El Angel
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Ranked #103 of 293 Hotels in Mexico City
A recent review
3 of 5 stars reviewed 1 week ago
opinion365 Los Angeles, California
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124 reviews from our community

Traveler rating
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    19
    11
    12
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
1 review
3 of 5 stars Reviewed 1 week ago

In the website looks very nice, and it is. the rooms are not that spacious like it advertises, Windows are sealed there is no way you can get some fresh air, the room smells kind of funky due to the lack of ventilation. The complementary breakfast was poor, personnel is nice but there is no one supervising the area, no... More 

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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 3 weeks ago

Great and sharp service. Well kept facilities and friendly staff. It has a great location when you want to be close to everything, with easy access in and out. Lots of things to do within walking distance in a safe area if you are a new comer.

Review collected in partnership with Amoma.com

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Jose, Thank you for contacting City Express Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Tlaxcala, Mexico
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love this hotel, this is the second time I´ve stayed there. This time I got a great view of one of the best known landmarks from the 10th floor. This hotel has a great location i you want to go to Chapultepec, Downtown, among other places. Now for the bad part. The breakfast was included and it wasn´t that... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the restaurant service, this kind of comments help us to improve our... More 

Brownsville, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My wife and I had an event in Mexico City and we stayed two nights at this hotel. We arrived from the airport quite quickly and the cab driver had no problem finding the hotel. We were warmly greeted by the folks at the reception and the check-in was very fast and it was very nice. Our room was on... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the wi- fi service, this kind of comments help us to improve... More 

Warsaw, Poland
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Made a reservation for 4 days. Arrived the hotel at night(paid for previous day) and received the information my room was given to someone else.What is the solution of the reception? For the night you can go to another hotel and come back tomorrow.seriously?? 3 times there was no electricity-no possibility to access my room on the 10th floor. People... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Adam, I am writing to apologize for the inconvenience during your stay and the incident with the service the personal and the problem electricity, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to... More 

Mesquite, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 9, 2015

This was within walking distance of the embassy and across from the Angel. I was surprised that there are not many outlets to charge a cell phone or plug in personal electronics. I would recommend taking an extension cord if you rely on electronic gadgets and need to charge them. There is a large plaza nearby and many restaurants. Esta... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review
Google Translation

Estimado huésped, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y... More 

Queretaro, Mexico
Top Contributor
82 reviews 82 reviews
41 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed February 26, 2015

I stayed at this hotel last sunday, what a great find for the price I payed, like 70-75 usd with tax. I had to go to the US embassy really early on monday, I had to walk for like 2 minutes. Room is really small, buy I didnt need any more space, hotel is new and modern. I stayed at... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the breakfast service and the tv signal , this kind of comments... More 

México DF
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2015

First time here, I took a tour and I was looking for a hotel near to Angel, this choice was the best. It is a nice place, clean room, quiet hotel really, I don't like buffet time. It ends at 11:00 am on weekends, another hotels end at noon. I like coffee, service room 24 hrs. I'd like a big... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Charly Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Yokohama, Japan
2 reviews
4 of 5 stars Reviewed November 26, 2014

Excellent for business trip Good position, clean, safe, fast internet, gym, quite, security operating 24/24 ...all you need to be focused on your business. Reception staff are not always well trained but in general they're ok

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Marlen C, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Erika , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Plus Reforma E l Angel did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Hayward, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed in this hotel for an important event . It was an Ok experience .The breakfast was excelente, it was serve daily and fresh. The room was tiny, but nice. Another thing I notice was that the walls are to thin, you can hear everything. Good thing we had great Neighbors. The hotel is in a nice great location.So... More 

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Marlen C, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Thelma, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Plus Reforma El Angel did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

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