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City Express Plus Reforma El Angel

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Av. Paseo de la Reforma No. 334 | Col. Juarez, Mexico City 06600, Mexico
City Express Plus Reforma El Angel
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Ranked #107 of 293 Hotels in Mexico City
A recent review
5 of 5 stars reviewed 2 days ago
Jose Rafael S San Juan, Puerto Rico
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119 reviews from our community

Traveler rating
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    58
    17
    11
    12
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23
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50
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Juan, Puerto Rico
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great and sharp service. Well kept facilities and friendly staff. It has a great location when you want to be close to everything, with easy access in and out. Lots of things to do within walking distance in a safe area if you are a new comer.

Review collected in partnership with Amoma.com

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Brownsville, Texas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My wife and I had an event in Mexico City and we stayed two nights at this hotel. We arrived from the airport quite quickly and the cab driver had no problem finding the hotel. We were warmly greeted by the folks at the reception and the check-in was very fast and it was very nice. Our room was on... More 

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Warsaw, Poland
1 review
1 of 5 stars Reviewed 2 weeks ago

Made a reservation for 4 days. Arrived the hotel at night(paid for previous day) and received the information my room was given to someone else.What is the solution of the reception? For the night you can go to another hotel and come back tomorrow.seriously?? 3 times there was no electricity-no possibility to access my room on the 10th floor. People... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Adam, I am writing to apologize for the inconvenience during your stay and the incident with the service the personal and the problem electricity, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to... More 

Mesquite, Texas
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was within walking distance of the embassy and across from the Angel. I was surprised that there are not many outlets to charge a cell phone or plug in personal electronics. I would recommend taking an extension cord if you rely on electronic gadgets and need to charge them. There is a large plaza nearby and many restaurants. Esta... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review
Google Translation

Estimado huésped, Gracias por contactarnos, es para nosotros un placer el que nos haya dado la oportunidad de recibirlo y... More 

Queretaro, Mexico
Top Contributor
81 reviews 81 reviews
40 hotel reviews
128 helpful votes 128 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel last sunday, what a great find for the price I payed, like 70-75 usd with tax. I had to go to the US embassy really early on monday, I had to walk for like 2 minutes. Room is really small, buy I didnt need any more space, hotel is new and modern. I stayed at... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Guest Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. We are thankful for your comments about the breakfast service and the tv signal , this kind of comments... More 

México DF
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2015

First time here, I took a tour and I was looking for a hotel near to Angel, this choice was the best. It is a nice place, clean room, quiet hotel really, I don't like buffet time. It ends at 11:00 am on weekends, another hotels end at noon. I like coffee, service room 24 hrs. I'd like a big... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Charly Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home and live the experience to stay with us. It is pleasurable to know that the hotel accomplished with your High expectative. Thank you for your comments and we hope to see you soon. More 

Yokohama, Japan
2 reviews
4 of 5 stars Reviewed November 26, 2014

Excellent for business trip Good position, clean, safe, fast internet, gym, quite, security operating 24/24 ...all you need to be focused on your business. Reception staff are not always well trained but in general they're ok

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Marlen C, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Erika , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Plus Reforma E l Angel did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Hayward, California
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2014

We stayed in this hotel for an important event . It was an Ok experience .The breakfast was excelente, it was serve daily and fresh. The room was tiny, but nice. Another thing I notice was that the walls are to thin, you can hear everything. Good thing we had great Neighbors. The hotel is in a nice great location.So... More 

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Marlen C, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Thelma, Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Plus Reforma El Angel did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 30, 2014

It was a nice trip. We were there for only one night. The room was clean and comfortable. The location is the best thing about the hotel. The only concern was that we had only one towel in the room. The front-desk personnel was very kind and helpful.

Was this review helpful? Yes 1
Marlen C, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Javier , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express El Angel did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 5, 2014

I stayed here for one night in a single queen room , on the 05/08/2014. The reception staff seem to have no idea what they are doing. They can't even communicate in basic English , don't think they can do in any other language, other than Spanish of course. I called reception to ask for assistance and advise about Mexico... More 

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marlen c, Guest Relations Manager at City Express Plus Reforma El Angel, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the reception as this helps us to identify our areas of opportunity and work on them to improve the quality of our services; we reported that we have implemented corrective action in relation to... More 

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