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The St. Regis Mexico City

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Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
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The St. Regis Mexico City
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676 Reviews from our TripAdvisor Community

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virginia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

After flying from Washington Dulles last night we arrived early this morning at the beautiful St Regis Mexico City....We were very early and thought we would not get a room for hours A pleasant surprise when the wonderful front desk lady welcomed us with a big smile and told us that the beautiful room they had planned for us was... More 

Helpful?
Thank hamptonroads
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I had high expectations for the St. Regis, but they far exceeded them at every turn. My husband and I came to Mexico City to celebrate my birthday over a long weekend. St. Regis made everything extra special, upgrading our Executive Suite to a luxury suite and surprising us with a birthday cheesecake. We enjoyed riding the Bentley bicycles they... More 

Helpful?
2 Thank Michael W
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear Michael W, Thank you very much for choosing The St. Regis Mexico City on your first visit to this great city, and leaving a comment on your experience with us. We are filled with joy to know we were able to surpass your expectations, as it is our duty to make sure every single guest has the best possible... More 

Bali
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I felt we had the poorest welcome during our Caribbean/Central America at this hotel. This was unexpected as we had just returned from Cuba... Maybe we looked a bit battered on arrival after so much travelling, but the receptionist's attitude was just not welcoming. Similar thing happened the next day as we came back from our daily... More 

Helpful?
Thank GekoDiveBali
Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear GekoDiveBali, Thank you very much for your constructive criticism. I am truly sorry and very embarrassed you had such a poor experience and demonstration of our legendary St. Regis DNA of being uncompromising , bespoke and truly seductive. I have conducted a meeting with Horacio Olivares and Ariadna Muller, our Guests Relations Manager and our Front Office Manager respectively,... More 

Canton of Geneva, Switzerland
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice location, walking distance to the Chapultepec Castle and very close to Polanco where all the best restaurants and shopping malls are. Very good infrastructure with a well-equipped fitness center. Concerning the staff I found them very friendly and keen to help. The food in the restaurant inside the hotel is good, we also had the opportunity to try the... More 

Helpful?
Thank Mila E
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear Mila E, Thank you very much for your kind review. We are glad you stayed with us and had such a wonderful experience. Every aspect of The St. Regis Mexico City is thought of so that our guests can have unforgettable experiences. We are sorry to hear there was a low point at the end of your stay and... More 

Washington DC, District of Columbia
Level Contributor
119 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently traveled to Mexico City and the St. Regis is perfection! From the welcoming staff to the plush rooms and butler service you cant go wrong. After very busy days it was nice to come back to this hotel as it felt more like an apartment than a busy hotel. The pool overlooking the city is glam with a... More 

Helpful?
1 Thank Fatemeh L
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear Fatemeh L, We would like to thank you for taking the time to write about your stay with us. It is our mission to make each of our guests feel as if they were in a "home away from home", and it fills us with joy to know that that was your experience. Please feel welcome to come back... More 

houston, tx
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for 7 nights during the Christmas holidays. Overall, we had a great stay and would return. As so many have noted, the staff are all extremely friendly and fluent in English. However, our stay did not begin very well. The first room we were assigned was on the 14th floor on the back side... More 

Helpful?
1 Thank suthna
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear suthna, Thank you for reviewing your stay at The St. Regis Mexico City. We are very glad you gave us an opportunity for your Mexico City vacation. Our staff is very friendly will always go above and beyond to make sure your stay goes as perfect as possible, and we are happy to know you were given a room... More 

Miami, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Traveled to Mexico City for the first time, on business. Considering we had long, tedious days - it was great to be able to come back to a very comfortable room with an AMAZING bathroom and be able to order room service. All the food was great - I ordered breakfast in the morning since we would leave every morning... More 

Helpful?
Thank Christine C
Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear Christine C, Greetings from Mexico City! It is great to know this was your first experience (hopefully the first of many) in this amazing and multi-cultural city. I am glad to know you found your room comfortable and you enjoyed your experience with our private dining service. Our Chefs are some of the best in the country, and we... More 

Hong Kong, China
Level Contributor
109 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very comfortable room, spacious and bright with room lighting presets that suited us. The superb bathroom was memorable. Service was exceptional with all the staff very eager to serve. They do have 24 hour butler service which I have no particular use for. It is in one of the safest neighborhoods in Mexico City. Not that there are a lot... More 

Helpful?
Thank Henry Y
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear Henry Y, We would like to thank you for so positively reviewing your stay with us. We are very glad to know you had such an extraordinary experience and felt comfortable and safe during your whole stay. We are also happy to know the brakfast issue was sorted out, and it didn't hinder your overall satisfaction. Thank you once... More 

Easthampton, MA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We had a wonderful stay at the St. Regis. Beautiful suite, absolutely top notch food and service. Why go eat anywhere else in the city when the best food is right here? The suite was roomy, spotlessly clean, very comfortable beds with a beautiful view of the city. The breakfast buffet was fabulous and delicious. The service was warm, friendly... More 

Helpful?
Thank elteegee
Mariogggg, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear elteegee, Thank you for writing a review about your experience with us. We take great joy in the services and experiences we provide, and we are beyond glad to know we satisfied your expectations. Thank you very much for choosing us, and we really hope to welcome you again very soon. Warm regards, More 

San Francisco, California
1 review
5 of 5 stars Reviewed January 6, 2016

Let me start by saying that I was blown away by the service at this hotel. The front desk went out of their way to make sure that I had a room that I was happy with. This was no easy task given the popularity of the hotel due to their proximity to the NYE fireworks and their awesome NYE... More 

Helpful?
Thank TaraBoo
Bernard d, Marketing & Social Media Executive at The St. Regis Mexico City, responded to this review

Dear TaraBoo, Greetings from Mexico City my friend! First of all I want to say I was truly moved when I read your review, since this is exactly the kind of experience we want each and everyone of our special guests to have whenever they stay at The St. Regis Mexico City! The whole team and I believe that one... More 

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