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The St. Regis Mexico City

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Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
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The St. Regis Mexico City
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The St. Regis Mexico City
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524 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Buenos Aires, Argentina
Top Contributor
61 reviews 61 reviews
42 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

it's on Reforma Av. one of the best places in Mexico DF. Rooms are great, breackfast included in the room fee is very good. Gim is very good, the service is distintive, with a butler you may call for a coffe, iron your skirts, etc. all personnel are great if you stay on a weekend, it's very nice as Reforma... More 

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Alicante, Spain
Top Contributor
82 reviews 82 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Hotel was extremely well located. The rooms were ample, enough cupboards and drawers to put a week's clothes (unbelievably uncommon). What was truy outstanding was the service at the breakfast room. Congratulations to the manager and the staff.Not easy to have such a well coordinated team, extremely friendly and always available when needed, not overly present allowing you the... More 

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Mexico City
Senior Contributor
42 reviews 42 reviews
23 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Me and my (now) wife spent the weekend we got engaged in out hometown. St Regis is quite exceptional in every sense: service, rooms, amenities, pool, spa, room service... It is the finest hotel in town, I dare say. You won't regret staying here if you come to Mexico City.

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Luis M, First of all we would like to thank you for sharing this exceptional moment with us. It is always a great honor to hear that our guests choose us as the setting for such important moments. We are very happy we were able to make your weekend memorable and that you experienced exceptional service and amenities. I... More 

Huntington, New York
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a 5 star hotel in Mexico City. Rooms are beautiful and the service is great. It has great restaurants and the place where the stars stay. In walking distance from many sight seeing spots. It is the place to stay.

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Tom W, Greetings from Mexico City! I would like to thank you for taking the time in writing a review about your last stay with us. It is truly gratifying to hear from our esteemed guests and to learn that you enjoyed your stay. We strive on creating lasting memories in a place which makes you feel at home... More 

Barcelona, Spain
Contributor
13 reviews 13 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

World-class service, My birthday weekend with friends was exceptional. From the welcome at the lobby with champagne. The room was superb comfortable elegant quiet the shower and bed delicious. The service they unpacked our luggage delivered coffee in the morning horderves in the afternoon fruit and chocolates. The location is close to museums shopping restaurants.

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Lola M, Saludos from Mexico City! We are always very pleased to hear all comments from our esteemed guests and we are truly happy to hear that you had an exceptional birthday weekend at our property. I have shared your comments in our daily morning meeting and everyone including, Raquel, our Head Butler, was glad to hear that we... More 

Austin, Texas
Top Contributor
164 reviews 164 reviews
57 hotel reviews
145 helpful votes 145 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited Mexico City with my grown son for leisure. We found the service to be remarkable. Our butlers, Mario and Maria, were outstanding. By the end of our stay, they anticipated our requests. We were greeted by name throughout the hotel. The buffet breakfast is very nice with many choices. Again, the service at the restaurant was excellent as... More 

Was this review helpful? Yes 2
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear JPax, Thank you very much for the time in writing a review about your last experience at The St. Regis Mexico City. We are always very pleased to hear from all of our esteemed guests and especially to learn that you decided to stay at our property while discovering Mexico City. I have shared your comments with our team... More 

Philadelphia
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one week on business. Beautiful common area and rooms, super comfortable bed, high intensity rain head shower. Free garment pressing (2 articles per day), free shoe shine. My rate included breakfast, which was a high quality buffet. Sort of a Starwood property buffet on steroids. Service was beyond reproach. I tipped well and steadily, and by day two... More 

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Bernard d, Director General at The St. Regis Mexico City, responded to this review

Dear DWtravelsalot, Thank you for your kind comments and I am delighted that you enjoyed your week with us, I am glad that you received warm service from all of our associates and that your name was used in each interaction, I have passed your comments to Arturo, our Chief Concierge, regarding our fleet of town cars and we are... More 

New York
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have had the pleasure of having the opportunity to experience many terrific hotels, but the St Regis has a very special warm vibe that radiates through the hearts of the staff. I have found myself in Mexico City under trying circumstances, an emergency hospitalization of a loved one due to an accident. My visit was unplanned and I have... More 

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Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Jackie Dz, To be a sanctuary in an array of peace is exactly what we want to provide our distinguished guests, for us it is when you enter in our property that we want you to forget all worries, if any and start feeling all your senses in a state of levitation, and we want our entire team of... More 

Istanbul
Top Contributor
55 reviews 55 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed almost in all 5 star hotels in Mexico City and St. Regis is BY FAR the best hotel. The private butler system offers a joyful stay. The staff is very friendly and enables an excellent experience.

Was this review helpful? Yes 1
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear FoodDetective, I am delighted that you are based in Istanbul and I would like to recommend that you try our newest property in Istanbul and have the opportunity to meet my great friend there, the Director General Rui Reis of the St. Regis Istanbul. I would like to thank you for your appreciation, this is very rewarding and we... More 

Newport Beach, California
Top Contributor
273 reviews 273 reviews
128 hotel reviews
983 helpful votes 983 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My best friend and I just stayed 3 nights at the St. Regis Mexico City for a guys getaway. We got a great room rate ($234 with the phenomenal exchange rate being 1:15), and I was upgraded to an Executive Suite (e.g. junior suite) as an SPG Platinum. Both of our rooms were spacious and well designed with all the... More 

Was this review helpful? Yes 2
Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Bill R, Thank you so much for your constructive comment and for the time you spent writing it, as it is always rewarding to receive great feedback from our distinguished guests. As you know, Las Alcobas is now affiliated to Starwood as a Luxury Collection Property and we are so proud to have in Mexico the three luxury brands.... More 

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