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The St. Regis Mexico City

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Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
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The St. Regis Mexico City
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The St. Regis Mexico City
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549 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Austin, TX
Contributor
18 reviews 18 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent rooms, all staff and service, restaurants, bar, location, etc.... I would definitely stay here for any trip to Mexico City. Due to some travel complications we ended up going back for another evening and they could not have been more accommodating in welcoming us back (by name) and even moving us to another room of choice.

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Montreal
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

By far the best hotel in Mexico City. We liked the quite rooms, the rooms themselves are great! Decor is awesome. It has an excelent location. One of the best room services we have tried. If you have time the pool is a must! We were not excited over the restaurant food.

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Houston
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I got here on a Friday afternoon and spent the whole weekend in this beautiful hotel. By far the best service I have ever experienced by a hotel. Not to mention the impeccable rooms and perfect beds. Blows any ritz, four seasons, or Capella Out of the water. Thank you to our personal butler Maria for making... More 

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Los Angeles, California
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Beware, if you stay here, you will be hooked, as I am after my visit. This property not only lives up to the expectations of a St.Regis, it exceeds. Excellent staff, modern hotel versus traditional, the guest hallways are sexy, beautiful indoor pool, great restaurants, and again...excellent staff. This was our first trip to Mexico City, and we loved everything... More 

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Chantal G, General Manager at The St. Regis Mexico City, responded to this review

Dear LA Douglas, We are absolutely delighted that our staff and our property was able to exceed your expectations. I have given your comments to all our staff at our daily morning meeting. Our mission is to create an area of peace for our discerning guests and to make their stay a unique one. We are consumed by the desire... More 

San Diego, California, United States
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is five stars all the way. Don't not hesitate to book if your looking to make an occasion special. I spent several days at the end of April and then came back two weeks later to book at the four seasons-- needless to say, I hate the antiquated 4 seasons and came back to the st. Regis. The... More 

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Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Neilus, Thanks for taking the time to review The St. Regis Mexico City, we really appreciate your kind words. Our staff works daily in order to offer the best possible experience for our guests. Regarding the waiter service in the bar, we are currently reviewing increasing our staff for the outside areas in order to better meet demand. Please... More 

Miami, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I frequently travel to Mexico City and am very familiar with the business hotels in the area. The St. Regis Mexico City is a wonderful property. I have stayed there both on business and pleasure and have also chosen the property to host business events. Service is impeccable. Although not located in Polanco, it is not far from there.

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Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Paulo E, We read your review this morning, and you put us in a great mood to start the week. It is our pleasure to have you as a guest and we are delighted to learn your experiences, both on business and pleasure have been exceptional. Please let me know the next time you visit us. Warm regards, Bernard... More 

New Delhi, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I do not normally review hotel stays, but our experience here is so incredible that I felt that I must. The staff from the doorman to the front desk to the butlers and all surrounding could not make a person feel more at home. We are in Mexico City for the first time (cannot wait to get back again) When... More 

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Trenaalan, All of our team at The St. Regis Mexico City is honored to find out you trusted us with your first visit to Mexico City. We would also like to congratulate you on your 52nd anniversary, we are glad you enjoyed our gifts. Our staff will always make sure you have an unforgettable experience. Thank you very much... More 

Washington, District of Columbia, United States
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 16, 2015

Spectacular in every way. From the second you step foot into the lobby you are treated like part of the family. They are the best hotel in Mexico City by far. Much better than the Four Seasons. The food is delicious and that staff so accommodating. They have a really efficient car service and the hotel anticipates your every need.... More 

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Amaya M, Greetings from Mexico City! Thank you very much for taking the time to write such exceptional words about your last experience with us. It is always a great honor to hear from our guests, since this helps us to continue growing and offering our esteemed guests top level service. We are all very glad to learn that... More 

London, UK
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 13, 2015

Excellent service, nicely Appointed rooms, welcome champagne on arrival, butler at our service, free and decent wifi, fresh fruit in the room, free tea and coffee, good roof terrace and bar and nice pool. Really can't fault it. Only slight oddity was having to get an elevator up to the lobby on level 3 then a separate elevator to the... More 

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear GavT_London, Thank you very much for the time in reviewing your time at The St. Regis Mexico City. It is a true honor to learn that you enjoyed your stay. I have shared your comments with our entire team in our daily morning meeting and everyone, including Raquel, our head butler, was happy to hear your kind words. We... More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 10, 2015

A really great hotel with a fantastic terrace. The rooms were nice size with a great seating area and bathroom. We had the butler service and it is the way to go. Not expensive but loved the extra touches. We walked everywhere fro here and saw the city. Every evening we went to the terrace and had some wine and... More 

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Bernard d, General Manager at The St. Regis Mexico City, responded to this review

Dear Jeff B, Greetings from Mexico City! First of all, I would like to personally thank you for writing such kind words about your last stay at The St. Regis Mexico City. As you mention, we are proud of our Terrace which allows our guests to enjoy the energy of this great city. We are happy to hear you enjoyed... More 

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