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The St. Regis Mexico City

5.0 of 5 Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
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Certificate of Excellence 2014
The St. Regis Mexico City
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The St. Regis Mexico City
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461 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Brussels, Belgium
Top Contributor
92 reviews 92 reviews
44 hotel reviews
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

It has to be said, service in this hotel is great. Upon arrival my bags were taken imideately care of and i got a glass of champagne even before i reached the check in desk. i was guided to my room which was spacious and equipped with everything a business person needs. I went in the evening to the bar... More 

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Greece
Top Contributor
66 reviews 66 reviews
19 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I normally go for the more boutiquey, smaller and less corporate hotels but coming for the first time in Mexico St Regis felt a safer bet and I am really very glad with my decision! Service was top notch. Super polite and trying hard to please.

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear greek1970, Thank you very much for your time in reviewing your time with us. It is a true honor to hear your words and to learn that you gave us the opportunity to have you with us. We are committed in offering all of our guests excellence in service and to create memorable experiences. We hope to welcome you... More 

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

- Check-in: diligent, attentive and efficient receptionists ready to receive us for a late check-in. Whilst our daughter's cot was not already in the room upon arrival, out butler, Ricardo, and his team were quick to rectify this and happily supplied a few additional small items required for her stay. Each subsequent request was addressed rapidly and we appreciated the... More 

Was this review helpful? Yes 1
Paris, France
Top Contributor
76 reviews 76 reviews
30 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked through our Visa Platinum Card and was offered a very good rate with breakfast,automatic upgrade.We booked the basic room which was very good in size,beautifully decorated,fantastic shower and probably the most comfortable bed I ever slept on. Breakfast was buffet style,plenty to choose from.Service impeccable. Location is good very near all major sights. I would highly recommend... More 

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
121 reviews 121 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 4 days conducting breakfast - dinner meetings at the SR MC and it was fantastic. The restaurants are great, the staff is over-the-top helpful, the location is good, the rooms are lovely - overall a great experience from the welcome champagne to checkout. Highly recommended, better than the Four Seasons, and I'm returning in two weeks for more.

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear MarkJ, Thank you very much for your exceptional review! It is always a great honor to hear our esteemed guests and to learn that you had an enjoyable stay at our property. I have shared your comments with our entire team, and it is always truly gratifying to hear your experience and to hopefully welcome you back very soon.... More 

Joao Pessoa, PB
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel location is very good, close to city's main attractions. Staff is very friendly and helpful The rooms are nice, but slightly below the standard of other St Regis hotels. My overall impression is positive and I recommend the hotel.

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Pcpires, We would like to thank you for writing a review about your last stay with us and for recommending our hotel. It is a true honor to hear the words from our guests, which help us continue to deliver great moments with a kind heart and smiles. We look forward to welcoming you back very soon. Best regards, More 

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

We arrived there, quite in a hurry to visit the city, and had to wait about 10 minutes before the lady at the reception finishes her phone call to give us our key. The room was okay, clean and spacious, but when we needed a taxi the day after, nobody could help behind the desk.

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Emily B, Thank you very much for writing a review about your last stay with us. We are always more than happy to receive reviews from all of our guests and to have the opportunity to learn about their experience at our hotel. We apologize for the inconveniences you found during your stay and please rest assured that we... More 

Hong Kong Region, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Staying at the beautiful St Regis Hotel on the Reforma in Mexico City ... A sensational Hotel , incredible location and over the top service .. Rates are very attractive and the hotel is beautiful ..now a few weeks before Christmas and the Hotel is beautifully decorated for the holiday season .. Some times though you would just like to... More 

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Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear gb5157, Thank you very much for your time and comments regarding your last visit to The St. Regis Mexico City. We are glad to know that you liked our Christmas decorations and found our service beyond your expectations. We are glad to learn that you stayed with us for three weeks and that we were able to become your... More 

Mexico City, Distrito Federal, Mexico
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I got married this month and as I was no able to take vacations, we decided to at least stay in the St Regis for the weekend. It was the best idea! Attention is great, very quick checkin and most of all, very quick checkout! Every time we asked for something, it was delivered immediately. Staff congratulated... More 

Was this review helpful? Yes
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Lizz S, First of all thank you very much for taking the time in writing a review about your last experience with us. We are truly honored to learn that you decided to spend such an important time with us and to allow us to be a part of it. I have shared your comments with our entire team... More 

Cuernavaca
Top Contributor
52 reviews 52 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 7, 2014

Great location, modern, upbeat. The restaurant overlooking Paseo Reforma is lovely with the views. We were there for a business meeting and were served excellent margaritas made with mezcal! The different rooms we were shown were tops. Lots of different room options for your meetings.

Was this review helpful? Yes 1
Chantal G, Social Media & Marketing Executive at The St. Regis Mexico City, responded to this review

Dear Maguey, Thank you very much for taking the time to share with us your experience at The St. Regis Mexico City. It is always a true pleasure to hear the words from our guests and to specially learn that you have enjoyed your time spent at our property. I have shared your comments with our team and everyone, especially... More 

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Additional Information about The St. Regis Mexico City

Address: Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
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Also Known As:
The St. Regis Mexico City Hotel Mexico City
Hotel Style:
#1 Spa Hotel in Mexico City
#3 Business Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#8 Family Hotel in Mexico City

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