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All 286 Mexico City hotels

Mexico City Marriott Reforma Hotel

4.0 of 5 Hotel   |   Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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Ranked #57 of 286 Hotels in Mexico City
A recent review
4 of 5 stars Reviewed September 14, 2014
Lynberly
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402 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Mexico City Marriott Reforma Hotel
See the most recent reviews
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 14, 2014 via mobile

This hotel is just as good as any other Marriott, and the staff is even more considerate and personable than most! We loved being served by Victor Arellano in La Mansion Restaurante - such a nice guy who brought us everything we wanted, with great service and a wonderful attitude. The front door guys always saw us coming and opened... More

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Lynberly. We are delighted to hear the wonderful comments that you made on this review for the hotel service and staff. It was nice to read that you had the chance to enjoy our steak house in La Mansion Restaurant, but in your next visit to Marriott Reforma I also invite you to taste the food in Condimento Restaurant... More

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 13, 2014

Stayed here for a week but was not fully satisfied. Rooms and facilities were good, particularly impressed with the Exec leisure room and gym. What was a real pain was the internet wifi access that isn't included in the room and is a hassle to use in lobby area. Breakfast is good with a broad variety. Friendly and helpful staff... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Rahulh7: First of all I really want to thank you for the time you took for sending us your valuable comments; all your feedback is really important to us. Please allow me explain that as a business class hotel, we know that internet connection nowadays is more a necessity than a luxury and that is why we have options... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 5, 2014

It started from the very first moment that I put foot on the property. I was greeted by my name, and wisked to the Executive Lounge Concierge reception desk. The service, from every different department of the hotel, has been exceptional. The Executive Lounge, by far, is the best of ALL Marriott's (JWs, Autographs, Gaylord's, Marriotts, and Resorts). The Reforma,... More

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Robert h: I am extremely grateful for the time dedicated to share with us your comments on our property, during your stay with us. It is especially satisfactory to have someone recognize the efforts our staff put into making our guests welcome and truly put to play Marriott’s philosophy of ‘Spirit to Serve’. I am taking the liberty of... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 4, 2014

Came to Mexico City with my fiancee for six nights in order to run the Mexico City Marathon. This was our first trip to Mexico City and we had a wonderful time. I cannot speak highly enough of the hotel - everyone made us feel very welcome and that our business was very important to them. The hotel is located... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear CarnThePower: Your experience and comments shared with us help us, supports our policy of continue improvements, not to mention a shot of motivation to the entire staff at México City Marriott Reforma. We are pleased to hear that our location and service deserved your approval. We enjoyed serving you and we are anxious to have the honor to host... More

Philadelphia
1 review
5 of 5 stars Reviewed September 2, 2014

This has to be the best service I have ever received in the world from Marriott or any other hotel. The staff was so friendly to us. They treated us like royalty! In particular, the waiters in the executive lounge and the concierge were very, very accommodating. They gave us suggestions, called us by our names, were patient as I... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear BFishbone: We appreciate the positive comments in regard to our staff and food. We feel very proud to know that we cover all your expectations and happy to hear our efforts generate these kind of comments. Our staff has the philosophy of service embedded and it s great to hear their hard work is recognized. We hope to have... More

Dallas, Texas
1 review
5 of 5 stars Reviewed September 2, 2014

We were pleased with the cleanliness and size of the hotel room as well as its location on Paso de la Reforma. But we were most impressed with the individualized service we were given by the bellman, Carlos (Charlie) Garza and the concierge, Bernardo Rodriguez. Between the two of them, they made sure we were comfortable, arranged a driver, helped... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear D K: I feel very happy to know that we covered all your expectations. Our staff is trained to offer our guest a quality service and your comments are the best recognition to that effort. We have added to the personal file of Carlos Garza and Bernardo Rodriguez your comments and they will be recognized on our next general... More

Odessa, Texas
Contributor
17 reviews 17 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 2, 2014

The location of the hotel is perfect. Close to the large mall, close to most embassy locations for business and right where the action is for a parade, celebration or weekend fitness walk. The service at the hotel is one that you would expect from a nice marriott property. They do not disappoint. The Executive Lounge is one of the... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Derekandd: Your opinion is very important to us, as we consider it a very valuable tool in our continuous search for improvement We are pleased to hear that our location, service and executive lounge deserved your approval. Please contact us prior to your next visit to secure that you have an exceptional experience with us, again. We are very... More

Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Great Location. Bar with nice selection of drinks from all over the world. Also the location close to La condesa, Polanco and nice neighborhoods to go out and have nice dinner. I will be back to this hotel next time I am in Mexico

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Camilo R: The time dedicated to share your experience of your last stay in Mexico City Marriott Reforma, is greatly appreciated. The location of our hotel is proximity to downtown and tourist attractions is an added value for our property. It is nice to hear that you had a chance to take advantage of it. We hope to have... More

Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2014

Booked a room without a view to get the lowest price. There was definitely no view. However the room was good. Area appeared nice with different types of restaurants. Also felt safe in the evening. However, I did not get out much. If I had been paying for myself I would have passed on breakfast buffet, but it was good.... More

Was this review helpful? Yes 2
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Michael D: We appreciate your motivating comments on our rooms, restaurants and your positive observations on the breakfast buffet we proudly offer daily, a clear reward to our efforts. In regard to views from our rooms, 50% of our units offer full or partial view of Reforma Avenue; however our entire inventory has the same size, standards, decoration; amenities,... More

San Antonio, Texas, United States
1 review
5 of 5 stars Reviewed September 1, 2014

I stayed at the Mexico City Marriott Reforma several times. The service has always been excellent and the people extremely friendly and helpful. The housekeeper Maria Soria always made sure that the room was immaculate and made it a point to ensure that there were fresh towels, linen, and bottle of water. The hostesses and Servers on the 16th floor,... More

Was this review helpful? Yes
Marriott_Reforma, Owner at Mexico City Marriott Reforma Hotel, responded to this review

Dear jsyby74: Your experience and comments shared with us, supports our policy to continue improvements, not to mention a shot of motivation to the entire staff at México City Marriott Reforma. Regarding your comments on our Executive Lounge, we continually and very closely work with our Food & Beverages and Rooms Division Departments in order to continue offering a quality... More

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Additional Information about Mexico City Marriott Reforma Hotel

Address: Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mexico City Marriott Reforma Hotel 4*
Number of rooms: 322
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Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel

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