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Mexico City Marriott Reforma Hotel

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Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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1 room 1 guest
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Mexico City Marriott Reforma Hotel
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522 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (522)
  • Mar-May only
    (130)
  • Jun-Aug only
    (150)
  • Sep-Nov only
    (125)
  • Dec-Feb only
    (117)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

Had a great experience as always, from the reception, restaurant through my checkout. Everyone I interacted showed courtesy and had a great attitude and was willing to help. Will definitely continue stay at this hotel. I would definitely recommend this hotel!

Was this review helpful? Yes
San Antonio, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel several times, and this is by far the best hotel I've stayed at. It is located in a central location, clean, safe, and has all the amenities a traveler needs. The best part of this hotel is its staff! The concierge Fernando and Evelyn from the front desk are phenomenal, they go above and... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear David M: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too happy and proud to extend. We appreciate your comments and recognition... More 

Sao Paulo, SP
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the hotel for two weeks, the room was great, the restaurants amazing food but the best of the hotel is the staff. The team is great, always available and helpfull. My special thanks to Mr Jaime Valderama and Mr Fernando (from the concierge), they made feel at home and helped me to enjoy a little bit more... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Rafael C: It is a pleasure to know that you enjoyed your 2 week stay with us. For us, it is very important to create memorable experiences to our guests and to learn that we covered all your expectations is a great feedback to continue in our search for continued improvement. We appreciate your recognition to Jaime Valderrama and... More 

Paris, France
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

40 minutes to check in (situation happened in January, Feb and April) Always giving you the worse rooms of the hotel if you are using a company platform like Egencia or others, arrogant staff, Wifi not even free for any guests and even for Marriot Silver member if you use company platform they ask you to pay. We are far... More 

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Mr. Chatain, Thank you very much for your feedback about your recent stay and the time you gave us, please accept our sincere apologies if our control procedures for accessing an additional guest to your room were to strict, also if we do not offered you complimentary internet service in your room, but for your convenience we have a... More 

Chicago, Illinois
Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was really nice and very clean. The food was great I was there for dinner as well as breakfast the next morning. The staff was very friendly and most accomindating. The view from the higher floors are specticular.

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Elise J: We are extremely happy to learn that you enjoyed your last stay in Mexico City Marriott Reforma. For us it is very important the comfort of our guests and hear comments as motivating as yours. Thank you also for your nice comments in reference to the food! Every day our chef and his team work very enthusiastically;... More 

Hickory, NC
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed here during business in Mexico City. I've already logged over 50 nights at marriott this year. I booked early yet they gave me a room facing a black concrete wall. I'm sure they would have changed it but I didn't have time. Disappointing. The other thing I didn't understand is why they drag premium members to the 16th floor... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear WhiteyKT: We appreciate your constructive observations, as well as your motivating comments on our Executive Lounge; your positive comments on our staff are a clear reward to our efforts. In regard to views from our rooms, 50% of our units offer full or partial view of Reforma Avenue; however our entire inventory has the same size, standards, decoration; amenities,... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

The people working there are very friendly. I really enjoyed my time there as always. Every time I travel to Mexico City, I stay there. The food, service and people there are the very best. Alberto and Joel that work in the Executive Lounge and Brenda that works in the breakfast restaurant on the first floor are the absolute best... More 

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Estimado dtc1974: Thank you for your nice comments in regard to the job of Alberto, Joel and Brenda are doing. We will extend your congratulations to them and your comments have been added to their personal files in the Human Resources Department. All our staff has the philosophy to offer quality service to make the guests feel at home. We... More 

London, United Kingdom
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property itself was very good with great Food and Beverage Service----staff could not be more helpful and efficient---they were extremely responsive with all requested. BUT- beware at check-in. We made the mistake of giving them our DEBIT card when the only type of card that would work is CREDIT card. A Debit card meant we were charged 6,000 Peso... More 

Was this review helpful? Yes
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review
Google Translation

Estimado Fnikfoodie: Agradecemos el tiempo que se tomo para hacernos llegar sus comentarios. Para nosotros es muy importante su retroalimentación... More 

San Francisco
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Overall, the hotel location and the facilities are great. The staff are friendly especially the concierge. However, I find the personality of the check-in staff are not that welcoming. She keeps saying that my Marriott account is under a different person's name, which is impossible since I booked the hotel using my Marriott account. Another thing that left me bad... More 

Was this review helpful? Yes
Marriott_Reforma, Front Office Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear SFReviewer2015. We are very grateful you took the time in order to leave us your comments. As a part of the service that you always expect, we offer you an apology for the situation that you experienced, this is not common and we are worried about it. In order to follow up to make sure this will not happen... More 

Campbell, California
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

To be fair, this was my only stay at the this hotel, and it was for less than 12 hours total. Only stayed a single night for business after flying into Mexico City and departed early the next morning. The limited time I did have, however, was great. Wonderfully helpful staff. Maybe due to my Gold Status, I checked into... More 

Was this review helpful? Yes
Marriott_Reforma, Director General at Mexico City Marriott Reforma Hotel, responded to this review

Dear RKgobears: Thank you for the time dedicated to share your experience. We sincerely appreciate the motivating comments in regard to our staff, our Executive Lounge and location. Our Room Division Manager, Front Office Manager and the Food & Beverages Manager have worked very hard and very close with their team in order to improve the quality of the meals... More 

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