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Mexico City Marriott Reforma Hotel

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Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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Best prices for: 1 room 1 guest
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Mexico City Marriott Reforma Hotel
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Addison, Texas
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

When I visit Mexico City I usually stay here. Service was first rate during my visit. You are in the heart of the Reforma and Zona Rosa. The Metro station is a short walk away. Excellent restaurants and bars are close by. The staff is very professional and accommodating. Beautiful bar in lobby has a great street view. Food at... More 

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London, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here on business a few times and always had a comfortable stay. The rooms are nice and a good size with a decent bathroom although wifi isn't free in the rooms. The executive lounge is good where you can have a comfortable seat, good food and a good outdoor terrace. Breakfast in the main restaurant is excellent.... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Bex R: We sincerely appreciate the time dedicated to share with us your experience on our hotel Thank you very much for the positive comments in regard to our rooms, executive lounge, restaurant, bar and pool, we are glad to know that your experience was as expected. We enjoy providing quality service and thank you your preference. We hope... More 

Surabaya, Indonesia
Level Contributor
160 reviews
157 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here 4 nights for Business. After moved from JW Marriott Santa Fe, I expect the best from this hotel group. And I get it. Early check in, and no problem whatsoever during my stay. I get a very helpful assistance from the concierge, friendly staff makes it a remarkable stay. The hotel is located in front side of Zona... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Alexandre N: We are very pleased to hear our efforts generated these kind of comments. We appreciate to hear that our service and location deserved your approval and your positive observations in regard to the staff are fabulous reward to us. It is nice to know that your stay with us covered all your expectations. In regard to the... More 

New York City
Level Contributor
55 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Marriott is in middle of the business district. Every one on the staff was incredibly friendly and welcoming and went out of their way. The hotel has a beautiful modern lobby and lovely rooms. The executive lounge is wonderful. It takes up the entire 16th floor. It has indoor space and a wonderful outdoor deck with views of the... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear diamondHH: We sincerely appreciate the time dedicated to share with us your recent experience at Mexico City Marriott Reforma. Thank you very much for the motivating comments, we are pleased and grateful to know that your stay was pleasant and that our staff provided you the service all our customers expect and we are only too happy and proud... More 

Colorado Springs, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this Hotel for pleasure As an Associate working for Marriott I decided to try this hotel. I was amazed at how clean and fresh everything was. The Housekeeping excellent , , front desk personnel very friendly. I enjoyed the entire stay ,If you go to the bar for a drink Mr. Alan Andrade is outstanding whether its... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jerry972: In attention to your recent comment regarding our service, we want to thank you for the feedback provided. It is a pleasure to know that we covered all your expectations and that you enjoyed your stay in Mexico City Marriott Reforma. We have sent a copy of your comment to Alan´s Human Resources personal file and in his... More 

Ekenas, Finland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The standard of this hotel is good, no question about that. However there are a few things that will make you slightly irritated. 1. Every morning while having breakfast you're asked to sign a receipt to confirm you've had breakfast even though breakfast is included in your stay. Same thing every morning write down your room number, name and signature... More 

Was this review helpful? Yes 3
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Bergstenarn: Our sincere thank you for taking the time to share with us your valuable comments. Constructive criticism is most welcome and we value feedback from experienced travelers like you. We are very intrigued by your decision to stop sponsoring Marriott for the charged teas consumed in your unit. We appreciate the observation regarding the “hard to read instructions”... More 

IMG_0020.JPG
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Seven night stay. Service (restaurant, housekeeping and front desk) was excellent. Special thanks to Emmanuel. His professional table service was above excellent, always ensured we (others in the party) were satisfied.

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Vfoote2: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that your stay was pleasant and that our staff provided you with the service all our customers expect and we are only too happy and proud to extend the congratulations and comments... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent 5 nights here. Have spent other business stays here. Outstanding service. Impeccably clean. Rooms serviced promptly and nicely appointed. Nice bar with extremely focused customer service. In the heart of Zona Rosa and very safe. My go to hotel while on business in Mexico City...

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Charles D. S. We sincerely appreciate the time dedicated to share with us your experience on our hotel. We are always striding to make our property an even better option for our guests and visitors Thank you very much for the positive comments in regard to our facilities rooms and bar; we are glad to know that your experience... More 

Sao Paulo, SP
1 review
5 of 5 stars Reviewed May 21, 2015

A excellent hotel with all support that a traveler need. The receptionists are very handsome. The lobby give you an opportunity to relax after a hard day. The restaurant is amazing, the menu simply but fantastic, and waiters and waitresses are handsome people. Gracias a mi amigo Gerardo Carlos !

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Mrcsrosa: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too proud to extend to all our customer and guests. We appreciate your... More 

Jaco, Costa Rica
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 20, 2015

A very nice hotel with a great bar that has live music at night. The executive lounge has a great view of reforma ave. the rooms are nice but a little small if you compare to other marriotts in the area. Lots of great place to eat and a great location for walking and exploring the area

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jerry D: We are delighted to hear the wonderful comment that you made on our property. It was nice to read that you had the chance to enjoy our facilities and surrounding. Our efforts to provide the best service to our guests are reflected in nice comments like yours. We appreciate your preference and invite you to continue using... More 

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