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Mexico City Marriott Reforma Hotel

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Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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Mexico City Marriott Reforma Hotel
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Mexico City Marriott Reforma Hotel
Mexico City Marriott Reforma Hotel
Mexico City Marriott Reforma Hotel
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465 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

This is a great hotel with excellent staff. One of the helpful staff members. You have malls, resturants and bars to keep you entertained. Really enjoyed my stay at this hotel. This is hotel I would recommend it has get rooms and good workout area

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Long Beach, California
2 reviews
5 of 5 stars Reviewed 1 week ago

From the minute I arrived at the hotel, I felt welcomed by the staff. They were attentive to my needs and helped me navigate in a new city. The Concierge assisted with dinner plans and made suggestions for alternatives to restaurants that have been recommended by friends. The hotel is very stylish and extremely well maintained. Should I ever return... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jsteadley: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too happy and proud to extend. We appreciate your comments and recognition of... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I have the opportunity of staying at this hotel for second time (after 5 years) I was delighted surprised with the quality of the service. If you have the chance of pay a little more for Executive Floor, DO IT, is worthy. Great view, food is OK and service very good as well. Is a nice place to relax and... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Peter H. Thank you for the time you took to share your valuable comments with us. As you know we always try to provide our guests with a quality service. Our goal is to cover your expectatives and the best award for us is your recognition. Our privileged location give us the advantage to have near several entertainment´s sites... More 

Huntsville, Alabama
Top Contributor
133 reviews 133 reviews
52 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a week for business. The location is ideal, a block from US Embassy and centrally located with shops and restaurants in easy walking distance. If you can get into the business lounge you will find 3 free meals, buffet style. Almost like being on a cruise ship. The rooms were nice and spacious and the appointment... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Estimado Secondtimothy: Comments like yours motivate us to continue giving our best effort. It is pleasure to know that you enjoyed your visit to México City and took advantage of our touristic sites. México City Marriott Reforma is located in the heart of the city so our guests have the opportunity to explore all options around the hotel (restaurants, bars,... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We were a group of 8 people and had one of the most memorable stays ever. In addition to the beautiful location of the hotel, excellent hospitality and out-of-the-box proactive approach of the Executive Chef Eduardo and his team and restaurant staff made our trip a wonderful one. The staff went out of its way to cook special dishes which... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Víctor N Your flattering comments regarding our staff are much appreciated!. We are thrilled to know that your visit deserved observations such as “memorable”, “beautiful”, “excellent”, “wonderful” and “great”. Most important is the fact that you “strongly recommend” our property in your message in Trip Advisor. We enjoyed serving you and we are anxious to have the honor to... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Marriott Reforma for an extended visit for work and by the end of the stay, it felt like I was leaving home. The staff-everyone- always went above and beyond and were very friendly. The breakfast is amazing and their baked goods are delicious. I felt safe in the hotel and as well in the area. My... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear myopinionisthis2: It is a pleasure to know that you spent special moments with us. Your recognition to our service and effort are the best reward. We appreciated your comments in regard to our Executive Lounge, breakfast and staff, Our main goal is your comfort and make of your stay an unforgettable experience. We feel happy to know that you... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel for 38 night and I can honestly say that I would choose this place again and again for extended stays. I was there for lights issue they had they were off for several hours. Yes did I have to work around sure but the executive lounge and common areas had electricity so it was... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear VanessaF: Thank you very much for taking the time to send us your valuable comments; feedback is always important to us, as it helps us improve. As you know we always try to provide our guests with a quality service. Our goal is to cover your expectatives and the best award for us is your recognition. Our privileged location... More 

Senior Contributor
31 reviews 31 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I made a mistake of moving from JW to this hotel, because pool was closed in JW. Regretted it since. The staff doesn't make you feel welcome at all. I had a misfortune of being checked in and checked out by the same person (Salma I think, my autocorrect put her as santa :)). As a Marriott reward card, I... More 

Was this review helpful? Yes 1
Marriott_Reforma, Front Office Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Dmitriy K: Thank you for taking the time to send us your valuable comments regarding your recent stay with us, all of them are valuable for us as always help us to improve. As a follow up to your concern please let me apologize for the situations you have mentioned, it is real that for internet benefit we need... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 19, 2015

I have been to the Reforma Marriott before and decided it was time to return to see how the refurbishment looked. I was happy to see that the hotel looks even better than it was before but the staff was the same; attentive, focused on the guest and eager to go out of their way to take care of me!... More 

Was this review helpful? Yes 2
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear 798carlk: It is a pleasure to know that you enjoyed your stay with us. For the staff is very important to create memorable experiences in our guests with the goal of cover all your expectations and know that you will be loyal to Marriott brand. Our efforts for providing the best service to our guests are reflected in nice... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed March 16, 2015

My husband and I stay here at this location whenever we are in Mexico City. We spent four nights last week and experienced exceptional service from Martha Rodriguez, our camarista. This is a solid choice for the business travel. You won't go wrong here.

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear sherry d: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too happy and proud to extend. We appreciate your comments and recognition... More 

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