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Mexico City Marriott Reforma Hotel

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Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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Mexico City Marriott Reforma Hotel
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475 Reviews from our TripAdvisor Community

Traveler rating
    195
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent 5 nights here. Have spent other business stays here. Outstanding service. Impeccably clean. Rooms serviced promptly and nicely appointed. Nice bar with extremely focused customer service. In the heart of Zona Rosa and very safe. My go to hotel while on business in Mexico City...

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Sao Paulo, SP
1 review
5 of 5 stars Reviewed 1 week ago

A excellent hotel with all support that a traveler need. The receptionists are very handsome. The lobby give you an opportunity to relax after a hard day. The restaurant is amazing, the menu simply but fantastic, and waiters and waitresses are handsome people. Gracias a mi amigo Gerardo Carlos !

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Mrcsrosa: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too proud to extend to all our customer and guests. We appreciate your... More 

Jaco, Costa Rica
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

A very nice hotel with a great bar that has live music at night. The executive lounge has a great view of reforma ave. the rooms are nice but a little small if you compare to other marriotts in the area. Lots of great place to eat and a great location for walking and exploring the area

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jerry D: We are delighted to hear the wonderful comment that you made on our property. It was nice to read that you had the chance to enjoy our facilities and surrounding. Our efforts to provide the best service to our guests are reflected in nice comments like yours. We appreciate your preference and invite you to continue using... More 

new york
Top Contributor
94 reviews 94 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Holy cow! this place really lives up to Marriott hotels' standards. This impeccably clean and ultra modern hotel is one of the best Marriott hotels I've ever stayed at. The great pool and the spa service is an extra bonus and I really cannot complain anything about the location. The hotel is literally in the middle of so many great... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Sintia: It is a pleasure to know that you enjoyed your stay with us. For the staff is very important to create memorable experiences in our guests with the goal of cover all your expectations and secure loyalty to the Marriott brand. We appreciate comments like yours and invite you to continue sponsoring México City Marriott Reforma. Cordially Lic.... More 

Beijing, China
Top Contributor
78 reviews 78 reviews
53 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I traveled across continents, and Marriott is always a first choice as an elite member. But the past stay in this hotel was somehow a new low threshold of my overall Marriott experience. 1. Upon arrival, no one was there to help me with my luggage except the taxi driver. 2. The receptionist seems a little rusty about the check-in... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Richyding: Thank you very much for taking the time to send us your valuable comments; feedback is always important to us, as it helps us improve. As a follow up to your concern, we completely sympathize with your concern and worries; please accept our sincere apologies for the situation experienced, when the Federal Government Electricity Supplier conducted maintenance to... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I travel for business and stay at a lot of Marriott hotels worldwide but let me tell you Marriott Reforma in Mexico City is awesome, front desk, concierge, bell boys everybody is very nice but what is AMAZING is the Executive Lounge, Joel and his team members have a great attitude they always go beyond the line of duty to... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Mario m: It was a pleasure to know that the Executive Lounge covered all your expectations and the staff offered you the service that you deserve. You can be sure that we will share your valuable comments with our staff and they will know that their services are recognized for distinguished guest like you. Our commitment with our guests... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I've stayed at some of the nicest hotels in the United States and this hotel has blow me away. There's not a detail they over see or something they will not do for you. The staff is absolutely wonderful. Everyone is friendly, curteous, and goes above and beyond. The rooms are wonderful and the housekeeping is remarkable. You will come... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear MegRochelle: Comments like yours provoke us a great proud to belong to this hotel. Your recognition is our best reward and the best shot of motivation for all the staff to continue offering a quality service to our guests. It is a privileged to know that our rooms were on top of your standards in cleaning, quality and comfort.... More 

Puerto Rico
Top Contributor
60 reviews 60 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and me stayed on February 2011 on this beautiful hotel in Mexico City. Locate at Zona Rosa" pink zone in the city. It has a small swimming pool and very good gymnasium on the top floor. Rooms are spacious and beds very comfortable. You have access to local bus transportation with new buses than even pay rock music... More 

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jorge I: It is a pleasure to know that you enjoyed your last stay in our hotel. For us is very important to know that we covered your expectations. Our location gives a plus to our property as we near the business district, as well as the most representative and admire touristic sites, allowing our guests to combine business... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel with excellent staff. One of the helpful staff members. You have malls, resturants and bars to keep you entertained. Really enjoyed my stay at this hotel. This is hotel I would recommend it has get rooms and good workout area

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear James B: It is with great pleasure that we learn that you enjoyed your stay at the México City Marriott Reforma. For the staff is very important to create memorable experiences in our guests, specially learning that you will continue to be loyal to the Marriott brand. The location of our hotel, its proximity to downtown and tourist attractions... More 

Long Beach, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

From the minute I arrived at the hotel, I felt welcomed by the staff. They were attentive to my needs and helped me navigate in a new city. The Concierge assisted with dinner plans and made suggestions for alternatives to restaurants that have been recommended by friends. The hotel is very stylish and extremely well maintained. Should I ever return... More 

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review

Dear Jsteadley: Allow me to thank you, for the time dedicated to share with us your recent experience at Mexico City Marriott Reforma We are pleased to know that during your stay our staff provided you with the service all our customers expect and we are only too happy and proud to extend. We appreciate your comments and recognition of... More 

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