Dear Guest: We sincerely appreciate the time dedicated to share with us your experience on our hotel We are pleased and grateful to know that our staff provided you with the experience you expected. Please allow me to apologize for the bad experience your colleague had with the shower in the bathroom, please be sure that there will be a... More

Dear Guest: We appreciate your valuable comments about services and feelings on your last stay; please accept our apologies for all inconveniences. Regarding the situation in our Condimento Restaurant, unfortunately was lack of information with the reservations department and during your check in. As a Gold member, your breakfast was included in the 16 floor in our Executive Lounge. No... More

Dear Guest: Thank you for your sharing your experience! Your opinion is very important to us, as we consider it a very valuable tool in our continuous search for improvement. We are always looking for opportunities to improve the quality of our services to secure your experience as our guest at Mexico City Marriott Reforma. We look forward to hosting... More

Dear Guest: Thank you very much for the positive comments in regard to our Executive Lounge, we are glad to know that you found it as “the best you ever been “, and that our staff provided you with the experience you expected. We look forward to having you back again in the nearest future. Sincerely Mexico City Marriott Reforma... More

Dear Guest: Thank you for sharing your valuable comments We are pleased and grateful to know that our staff provided you with the experience you expected, that is our goal and we appreciate your preference every time you visit Mexico City. We sincerely look forward to your return. Cordially Mexico City Marriott Reforma More

Dear Guest: We sincerely appreciate the time dedicated to share with us your experience at our hotel. Thank you very much for the motivating comments in regard to our Executive Lounge. Our Room Division Manager and the Front Office Manager have worked very hard and very close with their team and we very pleased to hear our efforts generate these... More

Dear Guest: Thank you for taking the time to share with us your valuable comments. Kindly accept our sincere apologize for the inconveniences that you experienced at our front desk and concierge team. We had a talk with the head of both departments to avoid future comments of this nature. In regards to views from our rooms, only 50% of... More

Dear “John D”: We sincerely appreciate the time dedicated to share with us your experience at our hotel. We are always striding to make our property an even better option for our guests and visitors. Thank you very much for the motivating comments in regard to our Executive Lounge as well as our Gym & SPA. Our Room Division Manager... More

Dear Guest : We sincerely appreciate the time dedicated to share with us your experience on our hotel. We are always striding to make our property an even better option for our guests and visitors Thank you very much for the positive comments in regard to our rooms and restaurants, we are glad to know that you delight our beds... More