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Hotel Casa Virreyes

Plaza de la Paz, 49 y 51, Guanajuato 36020, Mexico
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1 room 1 guest
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Hotel Casa Virreyes
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43 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
  • All months
    (43)
  • Mar-May only
    (11)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (9)
  • Dec-Feb only
    (6)
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Chicago, Illinois
Level Contributor
20 reviews
4 hotel reviews
4 of 5 stars Reviewed July 1, 2015

This hotel is in the center of everything. The rooms were very clean and the service was very good. Although, the continental breakfast was a joke....cereal and toast. I would stay here again but we'll have breakfast elsewhere.

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you for your comments, the hotel administration takes all reviews into consideration to better our services, we hope that on your next visit you may find an improved breakfast service. More 

2 reviews
3 of 5 stars Reviewed May 30, 2015

Hotel location is great, just across the Basilica, 3 minutes away from the el Jardin union. Rooms are nice but we hardly get cellphone signal and wifi connection is really poor and slow. On our first morning we were not told in advance that the breakfast was in the other Hotel chain in the center, we missed it as we... More 

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you for your review, we are sorry for the misunderstanding regarding the breakfast. We are happy you enjoyed the hotel and the destination, hopefully you will visit us again soon. More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 26, 2014

Beatiful Hotel with excellent staff. Alfredo the concierge was great. He gave us excellent recommendations, booked our tours and shuttles. Great location! Do no stay in the king beds, since they are in the first floors right in front of the breakfast area. You can hear people having breakfast. Not too much noise but one should know. Also no elevators.... More 

Was this review helpful? Yes 2
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Casa Virreyes is grateful for your visit, you may have visited us since last time you were here, if not, please allow us to be of service once again. More 

Arlington VA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 12, 2014

My entire group was blown away at this hotel, the rooms are amazing! the location couldn't be better! Food is nearby and plentiful. there's an electronic store next door and a pharmacy and bank. LOVED IT! you should have seen everyone running from room to room checking out neachothers amazing rooms!

Was this review helpful? Yes
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Casa Virreyes is grateful for your visit, you may have visited us since last time you were here, if not, please allow us to be of service once again. More 

A TripAdvisor Member
1 of 5 stars Reviewed February 16, 2014

Hotel is not worth it's cost. Not 100% clean, old towels and bedding. Worst of all, CAN NOT SLEEP due to loud noise and music up to 5 am. Horrible!!!! Wanted to rest and ended up more stressed and tired than when I arrived. Staff just says that every hotel in the old town is noisy, don't do much to... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: How unfortunate that you were not able to enjoy your stay with us due to the noise. The location of our hotel is well displayed on our web site and the noise on the down town streets it is beyond our control specially during a holiday. We can however assure you that most of our guests mainly enjoy... More 

Travelers are raving about these Guanajuato hotels

San Francisco, California
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed January 5, 2014

This could be a great little hotel, but my impression was there was a lack of attention to detail by the management. On the plus side the location is great. The building itself is quite attractive, our room was plenty large for a family of four, the renovation is relatively new, and there is a wonderful deck off the third... More 

Was this review helpful? Yes 2
Edelmira H, Gerente at Hotel Casa Virreyes, responded to this review

We welcome your comments, which allow us to improve every day. As you suggested, we are giving more attention from management, and we are working on the verification of housekeeping. Also made ​​some changes with the staff and we are renewing our bedding and making some changes to the decor for the hotel does not look so cold. We hope... More 

San Francisco, California
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed December 31, 2013

We're paying $170 night for a room that should cost $50. It's a dump. I'm uploading photos of the frayed towels. The sheets are old and worn and so rough they itch. The lobby looks like that of a youth hostel. The front desk has no English speaking help--which is fine at a budget hotel, but not one at international... More 

Was this review helpful? Yes
Edelmira H, Gerente at Hotel Casa Virreyes, responded to this review

We appreciate taking the time to give us your feedback. We made some changes to improve the thigs you are observed. We hired a biligual person, who is now in the front desk to cater foreign guests. We also made changes in our bed clothes and we have changed the towels. For us your opion is valuable and helps us... More 

Calexico, CA
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 2, 2013 via mobile

I arrived quite early in the morning off the red eye flight and the front desk was very understanding and accommodating and I was given a room. The room was clean with nice high ceilings but a bit plain. I have to agree with previous reviews regarding the noise which echoes from the atrium and the church bells across the... More 

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PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you so much for your review, it's always nice to learn we took good care of you, please visit us again. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 30, 2013

My wife and I spent 2 nights in August at this small hotel in central Guanajuato. It is a lovely, old building that has been well maintained. The room on the 3rd floor was clean, spacious and had the bathroom was updated and fairly nice. It lacks air conditioning, but the provided fan was adequate since it cools down considerably... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review
Google Translation

Estimado huésped: Encantados de leer sus comentarios sobre su estancia, gracias por su tiempo. Esperamos tenerlos nuevamente con nosotros. More 

San Miguel de Allende, Mexico
Level Contributor
141 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed July 14, 2013 via mobile

Hotel Casa Virreyes is in a perfect location in the center of Guanajuato. My wife and I stayed there for one night while visiting with friends. The hotel is comfortable, reasonably quiet and the room we had was clean and comfortable. We were disappointed that we were not given a king size bed as that was what our reservation called... More 

Was this review helpful? Yes 1
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review
Google Translation

Estimados huéspedes: Agradecemos sus comentarios y esperamos poderles atender nuevamente. More 

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