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Hotel Casa Virreyes

Plaza de la Paz, 49 y 51, Guanajuato 36020, Mexico
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1 room 1 adult
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Hotel Casa Virreyes
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53 Reviews from our TripAdvisor Community

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Mexico
Level Contributor
154 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I stayed at this hotel. We had a great time here. The hotel is in a nice location within walking distance of everywhere. Right next to the Basilica of Guanajuato. The hotel doesn't have an elevator, so you have to carry your bags if your room is not on the ground floor, but you will find help... More 

Helpful?
Thank Rocco2006
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guests: Thank you so much for your comments, we are glad you enjoyed the hotel and the service. We hope you choose us again on your next visit. More 

Guadalajara, Mexico
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 12, 2015

When we got to Guanajuato we park and started looking for a place to have breakfast, like in other places they have people in the streets offering place to have breakfast so the guy send us to the restaurant on these hotel. we got there the manager told us come in go ahead enjoy so we sat down put our... More 

Helpful?
Thank sinreb
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear visitor: After reading your review we can only say we are sorry for your inconvenience. We are not clear as to what time you visited our hotel for breakfast, we can only guess it was a bit late in the morning. In fact someone should have told you the breakfast time was over and that would have avoided you... More 

Travelers are raving about these Guanajuato hotels

Chicago, Illinois
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 30, 2015

This hotel is in the center of everything. The rooms were very clean and the service was very good. Although, the continental breakfast was a joke....cereal and toast. I would stay here again but we'll have breakfast elsewhere.

Helpful?
Thank loops73
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you for your comments, the hotel administration takes all reviews into consideration to better our services, we hope that on your next visit you may find an improved breakfast service. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 30, 2015 via mobile

Hotel location is great, just across the Basilica, 3 minutes away from the el Jardin union. Rooms are nice but we hardly get cellphone signal and wifi connection is really poor and slow. On our first morning we were not told in advance that the breakfast was in the other Hotel chain in the center, we missed it as we... More 

Helpful?
1 Thank Marisha B
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you for your review, we are sorry for the misunderstanding regarding the breakfast. We are happy you enjoyed the hotel and the destination, hopefully you will visit us again soon. More 

Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 26, 2014 via mobile

Beatiful Hotel with excellent staff. Alfredo the concierge was great. He gave us excellent recommendations, booked our tours and shuttles. Great location! Do no stay in the king beds, since they are in the first floors right in front of the breakfast area. You can hear people having breakfast. Not too much noise but one should know. Also no elevators.... More 

Helpful?
2 Thank TravelMXN
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Casa Virreyes is grateful for your visit, you may have visited us since last time you were here, if not, please allow us to be of service once again. More 

Arlington VA
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 12, 2014

My entire group was blown away at this hotel, the rooms are amazing! the location couldn't be better! Food is nearby and plentiful. there's an electronic store next door and a pharmacy and bank. LOVED IT! you should have seen everyone running from room to room checking out neachothers amazing rooms!

Helpful?
Thank steelforce
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Casa Virreyes is grateful for your visit, you may have visited us since last time you were here, if not, please allow us to be of service once again. More 

A TripAdvisor Member
1 of 5 stars Reviewed February 15, 2014 via mobile

Hotel is not worth it's cost. Not 100% clean, old towels and bedding. Worst of all, CAN NOT SLEEP due to loud noise and music up to 5 am. Horrible!!!! Wanted to rest and ended up more stressed and tired than when I arrived. Staff just says that every hotel in the old town is noisy, don't do much to... More 

Helpful?
1 Thank A TripAdvisor Member
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: How unfortunate that you were not able to enjoy your stay with us due to the noise. The location of our hotel is well displayed on our web site and the noise on the down town streets it is beyond our control specially during a holiday. We can however assure you that most of our guests mainly enjoy... More 

San Francisco, California
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed January 4, 2014

This could be a great little hotel, but my impression was there was a lack of attention to detail by the management. On the plus side the location is great. The building itself is quite attractive, our room was plenty large for a family of four, the renovation is relatively new, and there is a wonderful deck off the third... More 

Helpful?
2 Thank sfillipow
Edelmira H, Gerente at Hotel Casa Virreyes, responded to this review

We welcome your comments, which allow us to improve every day. As you suggested, we are giving more attention from management, and we are working on the verification of housekeeping. Also made ​​some changes with the staff and we are renewing our bedding and making some changes to the decor for the hotel does not look so cold. We hope... More 

San Francisco, California
Level Contributor
81 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
1 of 5 stars Reviewed December 31, 2013

We're paying $170 night for a room that should cost $50. It's a dump. I'm uploading photos of the frayed towels. The sheets are old and worn and so rough they itch. The lobby looks like that of a youth hostel. The front desk has no English speaking help--which is fine at a budget hotel, but not one at international... More 

Helpful?
Thank SFFoodies
Edelmira H, Gerente at Hotel Casa Virreyes, responded to this review

We appreciate taking the time to give us your feedback. We made some changes to improve the thigs you are observed. We hired a biligual person, who is now in the front desk to cater foreign guests. We also made changes in our bed clothes and we have changed the towels. For us your opion is valuable and helps us... More 

Calexico, CA
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed October 2, 2013 via mobile

I arrived quite early in the morning off the red eye flight and the front desk was very understanding and accommodating and I was given a room. The room was clean with nice high ceilings but a bit plain. I have to agree with previous reviews regarding the noise which echoes from the atrium and the church bells across the... More 

Helpful?
Thank Greg M
PJsMM, Director Comercial at Hotel Casa Virreyes, responded to this review

Dear guest: Thank you so much for your review, it's always nice to learn we took good care of you, please visit us again. More 

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