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City Express Guadalajara Expo

Av. Mariano Otero 1390 | Co. Rinconada del Sol, Guadalajara 45055, Mexico
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City Express Guadalajara Expo
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56 Reviews from our TripAdvisor Community

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Traveler rating
    9
    16
    22
    5
    4
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11
3
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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    (56)
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    (12)
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    (16)
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Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

Well I go to this amazing place in Mexico i.e Guadalajara and was forced to stay in this place(It was close to work) but the 10 days I lived here where really bad days of my life. Except two experienced staff I seriously dint find anyone even bothered slightly about any of their customers. To add to the mess they... More 

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Dear Guest I am writing to apologize for the inconvenience during your stay and the incident with the service at the reception, your comment is important to us because it help us to improve our quality service; I want to let you know that we have implemented corrective measures in relation to your comment. I hope to give us the... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 29, 2015

The bed only has two tiny pillows! Is so uncomfortable. The bathroom is very small also, and is all black so you can't really tell if it is clean. No bath tub, Iron and hair dryer aether. Very small room. The cost is about 90 dls. NOT WORTH IT. Is far from key touristic places.

Was this review helpful? Yes
marlen c, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Dear Francisco, Thank you for contacting CityExpress Hotels, for us it was a pleasure to make you feel like home. We are thankful for your comments about the room, this kind of comments help us to improve our service. Thank you for your comments and we hope to see you soon. More 

Travelers are raving about these Guadalajara hotels

Senior Contributor
33 reviews 33 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed May 9, 2014

Had a great time here! The front desk staff was very attentive and upgraded us to the renovated suites at the top floor. The rooms were very modern and it felt like a "Ikea" store; for us was just ok. Breakfast is included until 11:00am which was also very nice. The location was perfect to enjoy the city. We would... More 

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Marlen C, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Dear Guest , Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Guadalajara did with your expectatives of comfort and service and make you very comfortable Looking foward for your next visit soon More 

Glasgow, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 23, 2014

The hotel is ok, rooms are basic, but nice, no toiletries, you can hear everything from next room and the noisy guests, laughter as if they were in a market....but at midgnight :S Coffee shop is overpriced for what it is, not exceptionally tasty, no assortment of what you want as you need to ask for 2 or 3 options... More 

Was this review helpful? Yes
Marlen C, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Dear Guest First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the noise in your room as this helps us to identify our areas of opportunity and work on them to improve the quality of our services. Waiting us the chance to have your preference and serve... More 

Leon, Mexico
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 25, 2012

Little bit small but clean rooms. Good shower. Hated that you can't adjust the AC system, it's prefixed and can not change it its just ON or OFF. Poor breakfast not even cream cheese. Well located and big parking space.

Was this review helpful? Yes 1
ControlCalidad, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Appreciated guest: It is gratifaying to say hello and also thanks for you choosing us to our hotel City Express Guadalajara. It is our pleasure to offer our services is our main motivation and commitment that your stay is pleasant and productive. We say goodbye to you, reiterating our commiment to continue improve Thanks for visiting More 

Edmonton
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 12, 2012

This hotel is extremely 'clean' which was the first item I noticed; the little cafe in the lobby is in pristine condition I had a chicken cesar salad which was excellent and also they provide personal sized pizzas. I believe that the highlight of this hotel is the quality buffet breakfast, mentioned as a 'continental' breakfast which is largely more... More 

Was this review helpful? Yes 1
CalidadyServicio, Guest Relations Manager at City Express Guadalajara Expo, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us. It is our pleasure to host you at City Express Guadalajara, we are thrilled to know that the continental breakfast, free Wi-Fi and location met your expectations. We will continue to work with the highest quality standards to ensure your future stays with us... More 

Mexico City, Mexico
Top Contributor
61 reviews 61 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed January 4, 2012

The room is small, even with a king size bed. The bathroom smaller even (only one person at one time). Only soap, no shampoo or anything else. Hotel is clean, free parking and breakfast is included in the price. Breakfast was OK. We really expected a bigger room and a nicer bathroom, that is why we decided to cancel our... More 

Was this review helpful? Yes 1
Mexico
Contributor
19 reviews 19 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 15, 2011

I was here for a business trip, stayed for a week and every day the staff was pleasent ang always tried to accomodate my needs. I wll defently stay here in my next trip to this city.

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Toluca Mex
Top Contributor
66 reviews 66 reviews
60 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 5, 2011

I stayed here for 3 nights, I can say you can hear almost everything that is happening in the adjacent rooms... if you use it just for sleep, access internet and breakfast I'll say you get what you need... only if you are lucky and get silent neighbors. Location is good , you have a couple of restaurants nearby.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

I stay in this hotel often because of work, it's clean good located and if you need a good cheap hotel to stay this is a good choice. Continental breakfast is average, internet is free, in lot parking for free. It's exelent for what is intended to be.

Was this review helpful? Yes
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