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Presidente InterContinental Guadalajara

Certificate of Excellence
4.0 of 5
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Presidente InterContinental Guadalajara
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Ranked #26 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Stanner57 Princeton Junction, New Jersey
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291 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Princeton Junction, New Jersey
Top Contributor
271 reviews 271 reviews
54 hotel reviews
158 helpful votes 158 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a former Hyatt hotel, which accounts for the architectural style; atrium with glass elevators. The hotel has been updated fairly recently. The rooms are attractive and well appointed. The bathrooms--particularly the showers--are great. Parts of the lobby were on the dark side, perhaps a bid for energy conservation. The location is not at the center of town, but... More 

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USA
Contributor
14 reviews 14 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I stayed at El Presidente over the holidays while visiting friends in the area. The hotel lobby and public facilities have seen better days (it appears to be stuck in the late 70s) though this could be overlooked if the management and front desk staff weren't so arrogant. The Club and restaurant waitstaff are terrific, however the front desk staff... More 

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SMC3515, Gerente at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for sharing with us your experience at Presidente InterContinental Guadalajara. We appreciate the time you have taken to bring this matter to our attention and allowing us the opportunity to improve in our services. We recently renovated our hotel, including our common areas and all our rooms. Last year we finished the renovation project in our... More 

Tampa
Top Contributor
93 reviews 93 reviews
77 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

for an Intercontinental hotel. The room was big, and the bathroom was as well. Huge shower and separate large deep tub. There was a flat screen TV with several channels in English. Iron and ironing board. The bed was on the hard side, but had very soft pillows. Clean and good service as expected. I think this is a good... More 

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Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice modern hotel, very clean. Pleasant swimming pool. Goood transportation nearby. No ice machine, must pay for Internet, coffee maker in room but must pay to use, no room in fridge for milk, could, t adjust shower, Concierge not available when needed. No maps of local area to help find liquor store.Beds very hard .

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Your feedback is very important for us and we are taking note of your comments to review with the manager team. The hotel is located just crossing the street from Plaza del Sol (shopping mall) and our concierge will be more than happy to give you the best recommendations. But you can also ask to our front desk... More 

Oakdale, California
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed in a beautiful suite with our twin 2 year old daughters at this hotel. The hotel was very clean and beautiful. The staff was extremely helpful. The room service food was excellent. It was extremely easy to come and go in our own vehicle.

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Phoenix, Arizona
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 18, 2015

Comfortable, top of the line service, great food at restaurant and also a few good eateries nearby. Pool was small and the pool area is not a big deal if you are interested on that. We were impressed by the great customer service. Would definitely stay again when visiting Guadalajara.

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for your comments regarding your recent stay at Presidente InterContinental Guadalajara. It’s a pleasure to hear that your stay was very pleased. On the other hand, one favorable asset about our pool is that is located outdoor and the water is heated. We have a project to improve the pool and the gym area to make... More 

Sayulita, Mexico
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 14, 2015

We visited the hotel to celebrate a birthday in Guadalajara and stayed for four nights. The room was great with a big bath tub and comfy beds. There were a few hic-ups, however. The birthday surprise strawberries had been mischeduled and we had them the day after and the patio drain was clogged and the patio had standing water. Otherwise,... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you for your comments, all of our reviews are evaluated by our management team, and your´s is no exception. Your feedback is very important to us as this assists us in continuously improving the services and facilities we have to offer to our guests. The corresponding departments will manage to solve the events that you mentioned. Thank... More 

Portland, Oregon
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 9, 2015

I stayed at the Presidente Intercontinental Guadalajara while on work travel. The hotel is in a good location, it's across the street from Plaza del Sol and close to many restaurants and clubs. It's also in a somewhat safer part of Guadalajara than the Westin or Hilton. I upgraded to a club room and was not impressed. The room was... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you very much for taking the time to share your experience at Presidente Intercontinental Guadalajara. As an Intercontinental brand, we truly care about our customer’s opinion. All our rooms have been recently renovated for all our guest satisfaction with modern furniture to increase are service level. In addition, InterContinental Club room´s guests enjoy the following added services... More 

Singapore
Top Contributor
63 reviews 63 reviews
15 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 2, 2015

I am stayed here on 9 occasions on business. The hotel is modern with a good buffet breakfast. The Plaza Del Sol (shopping mall) is located just opposite the hotel. Please use the overhead bridge, once you exit, to the right of the hotel. Definitely a safer option, than trying to cross the road at the traffic light junction. There... More 

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New York
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed February 26, 2015

I was on a business trip. Any hotel which in this age makes internet access complicated, user-unfriendly and slow deserves no more than a single star. First of all, why should there be two different rates for slow and fast access. Just provide fast access to all and be done with it. This cannot be an area for you to... More 

Was this review helpful? Yes 2
Gustavo S, Director General at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you very much for your comments. It is very important for us to have your feedback to improve our service. The hotel offers 2 different internet accesses: 10MB and 80MB. Your choices depend on what you need the internet for and as you know, if you need to download heavy programs o files the most effective one... More 

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