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Presidente InterContinental Guadalajara

Certificate of Excellence
4.0 of 5
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Presidente InterContinental Guadalajara
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Ranked #27 of 115 Hotels in Guadalajara
Certificate of Excellence
A recent review
4 of 5 stars reviewed 1 week ago
Zorzidad Mexico City, Distrito Federal, Mexico
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Mexico City, Distrito Federal, Mexico
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is quite a landmark in itself. You can find the building pretty much anywhere around Guadalajara. It's located in quite a busy intersection yet it's amazingly quiet. The staff is incredibly helpful, specially the bar staff, and the restaurant is really nice, the variety in both breakfast and dinner is something to be grateful for. The bar has... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for taking the time to write your review following your recent stay at the Presidente InterContinental Guadalajara. We take our guest´s comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your compliments regarding the staff and our services. We have had strong rainstorms that have caused some poor signal to our T.V. system,... More 

Denver, Colorado
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel consistently. It has been refurbished and is great for business travelers. They take care of their guests, food is great and the bed is awesomely comfortable. My only complaint for years has been the gym. It has recently been upgraded to finally have a minimal weight room. The cardio room has always been and... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We appreciate your comments regarding your last stay at Presidente InterContinental Guadalajara. We are very sorry that our fitness center did not meet your expectations. We have been renovating all our fitness equipment with an investment of more than U$ 50.000 to provide you with the best gym and you can continue your training during your stay. We... More 

Wroclaw, Poland
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent room with full size window (including in bathroom), great location and exceptional breakfast. Service is warm though there is a need for tipping, at times not well organised messing up the car booking, however the positives far outweigh the negatives. Hard to rate any other intercontinental at 5 after staying with these guys!

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for the great review! We are pleased to know that we have met or even exceeded your expectations. Presidente InterContinental Guadalajara works to provide a unique experience to our guest with all the knowledge and dedication of our staff. We are happy to know that we have achieved our goal and it will be a pleasure... More 

Oshkosh, WI
Level Contributor
121 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We greatly appreciated the service we had at both reception and the concierge. We are Platinum members of the IHG system and had upgraded to the Club floor which was a fabulous experience. The room was perfect with a fantastic bathroom. We used the valet parking and they always did their best, but the traffic in Guadalajara is really horrible,... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We appreciate your comments of your recent stay at the Presidente InterContinental Guadalajara. We are happy to hear that you like your room and that you enjoy our service. One of our missions is to make your stay unique giving to our guest a great experience based on the service and the knowledge of the region. About the... More 

West Palm Beach, Florida
Level Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel often into Mexico City and traveling for business to Guadalajara does not come often and in this occasion was special because I lived in this city for two yrs so experiencing this trip as an outsider was new to me. In years past had only come to the hotel for dinner in one occasion. From the moment that... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We thank you for sharing with us your recent experiences at Presidente Intercontinental Guadalajara. It is a pleasure to hear that our facilities exceeded your expectations and that our associates fulfilled our service culture. We are looking forward to be at your service in the near future at the Presidente InterContinental Guadalajara. Sincerely, SMC More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A very good hotel with good service , only one problem with the air conditioned that did not work properly. The área is full of shopping places as well as restaurants, so that you can walk around and enjoy the city without going to far. Facilities at the hotel are good and you can enjoy the swimming pool and the... More 

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Mexico City, Mexico
Level Contributor
76 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I didn't want to stay there. I was staying at the Westin but they had problems and "sent" me to this hotel for the last two nights of my stay in Guadalajara. The hotel is really old, it looks like the last time they gave maintenance was in the 80's. The paining of walls of the hotel was completely faded... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for your comments about your recent visit to our hotel. First of all we are sorry that you had to be relocated from another hotel because, we understand how this can be an inconvenience for your travel plans. Our property had a complete rooms renovation 4 years ago and we just finished the meeting space renovations also. In... More 

Bengaluru (Bangalore), India
Level Contributor
8 reviews
4 of 5 stars Reviewed 4 weeks ago

I had been here for a business trip from India. I stayed here for 20 odd days and experience in this hotel was really wonderful from all aspects lets say for any sort of service they are always there for you. The window of hotel in the room i lived was very scenic and i could see city and cloud... More 

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SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for taking the time to share your comments about your recent stay at Presidente InterContinental Guadalajara. We were certainly pleased to learn that your stay was a successful one and that our rooms and our associates were up to your expectations. For your next visit we recommend our Frutas y Flores restaurant where you can sample a great... More 

Washington
Level Contributor
213 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is probably a better choice for business travelers than a tourist like me, since it's on the other side of the city from the Centro Historico. (Note that the light rail doesn't reach this part of town.) There isn't much within walking distance other than the mall across the street, which has some mediocre eating places and a... More 

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Mexico City, Mexico
Level Contributor
230 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 stars Reviewed June 26, 2015

Use to be my favorit hotel in Guadalajara, but thinhs have changed. The location used to be great, but the area has changed and now there are a lot of better options, like the multi-purpose Andares or the San Paulo square. Also the service in the hotel has demerited as well as the only restaurant on the site with poor... More 

Was this review helpful? Yes
SMC3515, Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for your feedback regarding your recent visit at our hotel. Your comments are very important for us because it helps us to increase our level of service and offer to our guest the best experience. As member of IHG Hotels, we respect all the standard for our member of IHG rewards. As a Platinum member, you have a... More 

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