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Presidente InterContinental Guadalajara

Certificate of Excellence
4.0 of 5
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Av Lopez Mateos and Moctezuma | crossing the street you will find Mall Plaza del Sol, Guadalajara 45050, Mexico
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1 room 1 guest
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Presidente InterContinental Guadalajara
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343 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Seattle, Washington
Level Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for one night. LIKES: Recently remodeled, with lobby reminiscent of Hyatt Regency San Francisco with their signature glass elevators Friendly, professional staff at check-in Large, clean room Large granite and marble shower Computer desk with ample power outlets Surprisingly fast wifi Power outlets at the bed for cell phone HVAC maintained desired temperature DISLIKES: Mediocre room and bathroom... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, Thank you very much for your comments, regarding your most recent stay with us. We sincerely appreciate all your feedback as it allows us to improve the quality of service we provide for our guests. Your review will be shared with our staff and involved managers, as they strongly contribute to our efforts in providing the best possible... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I eat healthy...i LOVE fish dishes. This hotel has taken care of my cravings. And its EXCELLENT food. Perfect presentation. I'd come back just for the food. And the rooms are pretty nice...if you can figure out how NOT to get scalded by the volcano hot water.

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for your feedback regarding your recent stay at Presidente InterContinental Guadalajara. It is a great pleasure to read, that our rooms and our services surpassed your expectations. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests, and in this case is not the exception. We... More 

Mexico City, Distrito Federal, Mexico
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 21, 2015

The hotel is quite a landmark in itself. You can find the building pretty much anywhere around Guadalajara. It's located in quite a busy intersection yet it's amazingly quiet. The staff is incredibly helpful, specially the bar staff, and the restaurant is really nice, the variety in both breakfast and dinner is something to be grateful for. The bar has... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for taking the time to write your review following your recent stay at the Presidente InterContinental Guadalajara. We take our guest´s comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your compliments regarding the staff and our services. We have had strong rainstorms that have caused some poor signal to our T.V. system,... More 

Denver, Colorado
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed July 14, 2015

I have stayed in this hotel consistently. It has been refurbished and is great for business travelers. They take care of their guests, food is great and the bed is awesomely comfortable. My only complaint for years has been the gym. It has recently been upgraded to finally have a minimal weight room. The cardio room has always been and... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We appreciate your comments regarding your last stay at Presidente InterContinental Guadalajara. We are very sorry that our fitness center did not meet your expectations. We have been renovating all our fitness equipment with an investment of more than U$ 50.000 to provide you with the best gym and you can continue your training during your stay. We... More 

Wroclaw, Poland
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 11, 2015

Excellent room with full size window (including in bathroom), great location and exceptional breakfast. Service is warm though there is a need for tipping, at times not well organised messing up the car booking, however the positives far outweigh the negatives. Hard to rate any other intercontinental at 5 after staying with these guys!

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, Thank you for the great review! We are pleased to know that we have met or even exceeded your expectations. Presidente InterContinental Guadalajara works to provide a unique experience to our guest with all the knowledge and dedication of our staff. We are happy to know that we have achieved our goal and it will be a pleasure... More 

Oshkosh, WI
Level Contributor
127 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed July 10, 2015

We greatly appreciated the service we had at both reception and the concierge. We are Platinum members of the IHG system and had upgraded to the Club floor which was a fabulous experience. The room was perfect with a fantastic bathroom. We used the valet parking and they always did their best, but the traffic in Guadalajara is really horrible,... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear Guest, We appreciate your comments of your recent stay at the Presidente InterContinental Guadalajara. We are happy to hear that you like your room and that you enjoy our service. One of our missions is to make your stay unique giving to our guest a great experience based on the service and the knowledge of the region. About the... More 

West Palm Beach, Florida
Level Contributor
94 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 9, 2015

I travel often into Mexico City and traveling for business to Guadalajara does not come often and in this occasion was special because I lived in this city for two yrs so experiencing this trip as an outsider was new to me. In years past had only come to the hotel for dinner in one occasion. From the moment that... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Dear guest, We thank you for sharing with us your recent experiences at Presidente Intercontinental Guadalajara. It is a pleasure to hear that our facilities exceeded your expectations and that our associates fulfilled our service culture. We are looking forward to be at your service in the near future at the Presidente InterContinental Guadalajara. Sincerely, SMC More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 8, 2015

A very good hotel with good service , only one problem with the air conditioned that did not work properly. The área is full of shopping places as well as restaurants, so that you can walk around and enjoy the city without going to far. Facilities at the hotel are good and you can enjoy the swimming pool and the... More 

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Mexico City, Mexico
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed July 4, 2015

I didn't want to stay there. I was staying at the Westin but they had problems and "sent" me to this hotel for the last two nights of my stay in Guadalajara. The hotel is really old, it looks like the last time they gave maintenance was in the 80's. The paining of walls of the hotel was completely faded... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for your comments about your recent visit to our hotel. First of all we are sorry that you had to be relocated from another hotel because, we understand how this can be an inconvenience for your travel plans. Our property had a complete rooms renovation 4 years ago and we just finished the meeting space renovations also. In... More 

Bengaluru (Bangalore), India
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 3, 2015

I had been here for a business trip from India. I stayed here for 20 odd days and experience in this hotel was really wonderful from all aspects lets say for any sort of service they are always there for you. The window of hotel in the room i lived was very scenic and i could see city and cloud... More 

Was this review helpful? Yes
SMC3515, General Manager at Presidente InterContinental Guadalajara, responded to this review

Thank you for taking the time to share your comments about your recent stay at Presidente InterContinental Guadalajara. We were certainly pleased to learn that your stay was a successful one and that our rooms and our associates were up to your expectations. For your next visit we recommend our Frutas y Flores restaurant where you can sample a great... More 

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