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The Westin Guadalajara

4.0 of 5 Avenida de las Rosas 2911, Guadalajara 44530, Mexico
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The Westin Guadalajara
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The Westin Guadalajara
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227 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Westin Guadalajara
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Tampa
Top Contributor
83 reviews 83 reviews
68 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed May 11, 2014

Stayed a couple of nights at this hotel, which is located across the street from a convention center. The entry to the hotel was quite plain and, to me, the entire place felt like it was lacking something. I am not a fan of their decor. Check in went fine. My room was clean, bed comfortable, and everything was in... More

Was this review helpful? Yes
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear eldeesilv…, Thank you for choosing The Westin Guadalajara for your recent stay in the city and of course, for sharing your opinion with all Trip Advisor community. The Westin Guadalajara has a contemporary décor with natural elements as marble and wood were all integrated with soft colors, we can understand that you don’t like this style; however we are... More

Vancouver
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 23, 2014

I was pleasantly surprised with my one week stay there while on business. The room, bath, and services were are perfect. If you want concierge help on anything I recommend Carla who is so helpful and conscientious to your needs. Antonio was runs the lobby bar is a fantastic guy! They have a done a good job with recruiting a... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear KellyRoy Vancouver, Thank you very much for your comments regarding your recent stay at The Westin Guadalajara. We are happy to read that you enjoy our facilities and service. Our Concierge, Carla, will be congratulated in your behalf. We hope have the opportunity to welcome you back at The Westin Guadalajara. Regards, Manuel Dieguez R. General Manager More

Panama City, Panama
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed April 11, 2014

This is a nice luxury hotel. High quality insfractucture , good restaurant service, althought patchy at front desk. Rooms are very nice and ample, bathroom is excellent. Spg floors are 19 and 20. Lobby design is uncomfortable, small area for high traffic (entrance, front desk, elevator), and big retired area for slow traffic ( waiting sofas) Restaurant food quality is... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear World Trotter 100K-Y, Thank you very much for taking the time to share with the Trip Advisor followers your review about the experience you had at The Westin Guadalajara. As you mention it wisely, when you choose our hotel you have the reliability of the service the brand Westin grants you, compromising in creating unique and renewed experiences. It... More

London, Canada
Contributor
19 reviews 19 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 10, 2014

We stayed here 2 nights with our air milles. We were pleasantly surprise from the moment we walked in. The staff was super friendly and helpful, definitely the best part of our stay. The facilities were great, room was nice and clean and the bed was huge. It is a bit far from downtown, it was a 50-60 pesos ride.... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear E R, Thank you for your comment. We are delighted to know you had a comfortable and fantastic stay. Let me add that as you indicate our location is not downtown, however we have lots of proposals for guests like you travelling for leisure to enjoy the most Mexican city at all. We will be waiting for your next... More

San Juan, PR
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 10, 2014

Great location,next to the expo. Rooms are really big, the bed was comfy and shower was big. Nice machines at the gym. Great service, everybody was very friendly and helpful. Concierge helped me arrange a tour of the city.

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Mari R, Thank you very much for sharing your comments regarding your recent experience at The Westin Guadalajara. We appreciate spending your time to send us your comments; it's good to know that your experience was up to your expectations. It will be a pleasure to welcome you back to The Guadalajara in the near future. Cordially, Manuel Dieguez... More

Tucson, Arizona
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 6, 2014

Directly across the street from the Expo Guadalajara, this is a great location if you are involved in an event there. The rooms were fairly large and comfortable. service was excellent. There was quite a bit of noise and music at times but it only made me dance a little in my room and ended before I went to sleep... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Chris s, Thank you very much for taking the time in share your comments regarding your recent stay at The Westin Guadalajara. We are happy to read that you enjoy our facilities, rooms and service. It will be a pleasure welcome you back at The Westin Guadalajara. Cordially, Manuel Dieguez R. General Manager More

Aurora, Ohio
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 4, 2014

I was there for Expo Plasticos convention. This is very convenient location to the Expo Guadalajara. The hotel Concierge Carla was great, she helped make dinner reservations, helped with shipping in & out of packages. The hotel restaurant is good. The staff was very friendly. The only draw back is there is no swimming pool. This was disappointing as the... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Todd H, Thank you for choosing The Westin Guadalajara as your best option to stay at the city during Expo Plasticos. We appreciate your encouraging comments regarding the quality of the facilities, concierge services and the location of the Hotel, just in front of Expo Guadalajara. It will be a pleasure welcome you to The Westin Guadalajara in a... More

San Diego, California, USA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 25, 2014 credit card Amex Card Member Review

I've stayed in many hotels in Guadalajara and this one by far is the best one. I personally think this one is much better than the Riu which is also much more expensive.. Only draw back is that it lacks a pool. Restaurant is very nice and decor is great as well

Was this review helpful? Yes 1
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Nabster1987, Thank you very much for taking the time in comment regarding your recent stay at The Westin Guadalajara. It is a pleasure to read that you find in our hotel the best option to stay in Guadalajara. We will be glad to welcome you soon at The Westin. Cordially, Manuel Dieguez General Manager More

Montreal, Canada
Top Contributor
75 reviews 75 reviews
58 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 11, 2014

Even though the team was a little distracted with the details on the reservation, at the end they ended up fixing the issue and the support provided was outstanding. First hotel in Mexico to provide complimentary nights with all meals included! Very business ambiance, modern yet elegant, sharp looking and high quality decor and materials. I wished there was a... More

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TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Jmkliur, Thank you very much for your review regarding your recent stay at The Westin Guadalajara. We are so proud to contribute to the success of Running to the End of the World journey! We hope have the opportunity to welcome you at The Westin Guadalajara again. Cordially, Manuel Dieguez R. General Manager More

Atlanta, Georgia
Top Contributor
56 reviews 56 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 5, 2014

I recently switched from the Hilton brand to the SPG brand and let me tell you this experience was great. Hotel was really nice and modern, located in a nice area and the rooms were great. I really enjoyed the change of pace from the Hilton offering which happens to be next door. I was on the 8th floor facing... More

Was this review helpful? Yes 2
TheWestinGDL, Gerente at The Westin Guadalajara, responded to this review

Dear Paul M, Thank you very much for your comments regarding your recent stay at The Westin Guadalajara. We are happy to read that you prefer The Westin Guadalajara and our loyalty program Starwood Preferred Guest. We will be pleased to welcome you soon at Westin again. Be well, Manuel Dieguez R. General Manager More

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Additional Information about The Westin Guadalajara

Address: Avenida de las Rosas 2911, Guadalajara 44530, Mexico
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Guadalajara 4*
Number of rooms: 221
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