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Hotel Portonovo Plaza

Calzada Independencia Sur #482 | Colonia Centro, Guadalajara 44100, Mexico
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55 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Luis Potosí, San Luis Potosi, Mexico
Contributor
20 reviews 20 reviews
20 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 25, 2015

I spent a night there. The room is very clean but it was kind of small, nothing to complain at all since I was just there with one more person so we really fit well in it. The bed was comfortable, although a bit hard. We were very hungry as we arrived so we rushed into looking at the menu... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you very much for posting such a nice review and for the excellent grade! We are happy to read you enjoyed the cleanliness of the room, the tasty food and the location of the hotel. Please know that it was our very pleasure to have you stay with us, and that if you are ever back in Guadalajara, it'll... More 

Schweinfurt, Germany
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 21, 2015

First of all, the price of the hotel was great and so are their employees: helpful and friendly. The location is a 10 minute walking distance to all the main sights and restaurants are in walking distance. The beds were comfortable. Downsides: Noise Level - we had a room facing the street, Guadalajara's Main Street. You can imagine that the... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear Traveler, we apologize on the street noise, our windows are doubled and they stop 80% of the noise and to complement the remaining 20, we have earplugs available. We are forwarding your comments to Management in regards to the electricity plugs and the tablecloths at the Restaurant so we can take care of the issues and improve. We are... More 

Querétaro, Querétaro Arteaga, Mexico
1 review
5 of 5 stars Reviewed February 6, 2015

We stayed at Hotel Portonovo for 3 days, when I got back home I realize that I forgot my earnings, they where important for me because my mom gave it to buy also they where very expensive, I call them and they told me not to that they would send it to me, 1 week after I talk to them... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear guest, thank you for your magnificent review. We are very pleased to read that we did good and that you enjoyed staying with us. Please come back soon! We already miss you! :) More 

San Antonio, Texas
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed January 6, 2015

This hotel is in a great location making it easy to get around the historical center of town and easy to get from the airport, to the bus station, etc., by public transportation. It is a very clean hotel with a pleasant staff ( but with limited English). The wifi worked well enough to support telephone calls. The buffet was... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear traveler: We are very sorry to read the cons you have but we are glad to read they are not a deal breaker. At front desk, we have available earplugs for our guests and we are always encourage our guests to let us know when other guests are too loud, your comfort is very important to us and we... More 

1 review
5 of 5 stars Reviewed November 4, 2014

i stayed at the hotel for a couple of weeks and it was just what i was looking for. very affordable, in a fantastic location, just 30 second walk to the very beautiful parts of guadalajara. the staff are not just friendly but are actual friends. Reece at the front counter took me along to a game of soccer at... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Dear Traveler, we had the best time reading your great review! We are thrilled to know you had such a wonderful time with us. You have left us with a smile on our faces, and a sensation of well-being that will last for months! Please come back soon to this, your home away from home: "nuestra casa, es su casa"... More 

London, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 12, 2014

My friend and I stopped for two nights in Guadalajara, on our way from Mexico City to Puerto Vallarta and stayed at the Portonovo. The hotel is well located close to the main touristic attractions in Guadalajara. Our twin room was clean and welcoming, great for a stopover. Walls were however thin and you could hear any movement from the... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for choosing us! It was our pleasure to have you stay with us and thank you for the time you took to evaluate us. We hope to see you soon! :) More 

Paris, France
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 10, 2014

This hotel is simple, yet clean and well-maintained. The staff members are helpful and attentive. Breakfast is well-stocked and served from 7:00 AM, until almost noon. The hotel is located within walking distance of the historic district, the mariachi district and the mercado de San Juan de Dios. In addition, the hotel provides free coffee, free bottled water, free WIFI,... More 

Was this review helpful? Yes
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

We sincerely appreciate the time you took to review our little great hotel! It was our pleasure to have you over, and we wish we will have the opportunity to accommodate you soon enough. Thank you for such nice comments! More 

Sydney, Australia
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 5, 2014

Located on the fringe of downtown Guadalajara, we were close enough to walk everywhere which was convenient. The hotel was nice, the room was a decent size and clean, but the room had a stale smell of smoke. The breakfast buffet was good and overall the hotel is good value for money. I would stay here again, but would specifically... More 

Was this review helpful? Yes 1
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you very much for your kind review. We will definitively pay close attention to guests smoking in the rooms, it is forbidden and we will take better measures to enforce such rule. Thank you for pointing it out. Please feel free to come back anytime! More 

Oaxaca, Mexico
Top Contributor
57 reviews 57 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 6, 2013

At 400 pesos a night this is an excellent deal. We stayed a Sunday night and came back the following Thursday night. The rooms are extremely clean and modern looking and very pleasant. The staff is helpful and nice. The hotel is located about five blocks from the plaza de Mariachis which is disappointingly small and dirty. The street going... More 

Was this review helpful? Yes 3
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

Thank you for taking the time to review our beautiful hotel! We enjoyed having you over and we sure hope to have you come back again! More 

Birmingham, Alabama
Top Contributor
80 reviews 80 reviews
28 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed March 9, 2013

I pricelined this hotel in the GDL in March 2013 and wished I could have been elsewhere. The best thing about it was the price (Priceline offered it as an express deal - 3.5 stars for $33 plus tax). That was crazy low so I tried it. After all 3.5 stars is supposed to be very nice. The room was... More 

Was this review helpful? Yes 5
Patricia A, Director of Sales at Hotel Portonovo Plaza, responded to this review

This property was totally renewed and fully refurnished in 2011, including the tile in the rooms. Our beds are orthopedic but we are sorry to hear you found them hard to sleep on. We agree with you, the City of Guadalajara hasn't done its part in keeping this side of downtown as they should, but we can assure you there... More 

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