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Holiday Inn Select Guadalajara

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Ave. Ninos Heroes 3089 | Jardines De Los Arcos, Guadalajara 44500, Mexico
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Holiday Inn Select Guadalajara
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Holiday Inn Select Guadalajara
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100 reviews from our community

Traveler rating
    18
    33
    27
    14
    8
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11
9
9
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

Bad service, facilities are old, and not taken care of. Staff was very unkind. The room was old, it wasn't what we expected. It's supposed to be a "select" hotel. There wa nothing select about that hotel. Never again. There are much better hotels with better rates and with better views nearby.

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Mexico City, Mexico
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 23, 2015

Stayed at this hotel a few days ago for a business activity, and even though it is centrally located, this hotel looks and is old, seems not renovated for at least 10-15 years; and you can tell by staying in the rooms. Everything is old and worn, especially bathrooms. At this time of the year (mid April), Guadalarajara weather is... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing the details of your last stay at Holiday Inn Select. Always in the best interest for our guests, we are in general remodeling stage, which is to provide service changes and facilities, since we know that our guests travel in search of new experiences. We appreciate your feedback and hope to have you back soon to... More 

Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 22, 2015

It will be difficult to summarize but if I could I'd say that the personnel in this hotel showed complete disregard for our well being by giving us two different rooms that WERE NOT READY to be occupied after some renovations. Here the whole ordeal. We get to the hotel on a Thursday, we are led to our room. I... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. All of our staff is always willing to provide solutions trying to give our best. We hope for the opportunity to make this up to you... More 

Travelers are raving about these Guadalajara hotels

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2015

The hotel service is poor. The ladies at reception rarely provide a solution. The hotel lacks in basic facilities like currency exchange although the counter is very much there in the hotel. The room infrastructure is old and WiFi connectivity is poor. The location is good and well connected. No idea about the breakfast buffet as it was expensive. Also... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Guest Sincerely want to express an apology for having a wrong perception of our staff; we will work harder on their training and performance. The very good news for all of us as been the new areas we are working on, the swimming pool will fulfill your expectations next time you honor us staying at Holiday Inn Select, additionally... More 

Guadalajara, México
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 4, 2015

It has a great location and general good installations. It has a few details that spoil the rest of the good qualities of the hotel: - Old building and facilities. - No elevator from the parking. - The beds are hard and uncomfortable. - The WiFi signal was poor at least on our room. The cons of this hotel: -... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

We sincerely appreciate your opinion; we will focus on what’s really important to our Guests. Thank you for your time sharing what is to be improve to give an excellent service. Cordially, Rooms division Manager More 

Aguascalientes, Mexico
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 29, 2014

We booked here for $78 USD per night (taxes included), stayed 2 nights. We needed a hotel to past the night. The location and area are both good, the property is old but well maintained (not perfect). We ate out at all times (near by you can find nice places to eat). I paid in advance thru Expedia and just... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your experience, we will look for more than Ok, our incoming renovation will speak for it self. We have started with the pool with a new Sky Pool concept and soon rooms will be restored. Cordially Rooms Division Manager More 

Linkoping, Sweden
Top Contributor
79 reviews 79 reviews
29 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed September 27, 2014

The facilities are not great but still good. However what brings the rating down is the service. Yes, they are always very friendly, but that doesn't help of you ask for one thing and time and time again keep getting another. I don't think I got the right breakfast even one time and it was similar for both my colleagues... More 

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Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your opinion with us, it is important to have options for different needs. Our main goal is to fulfill your expectations improving our staff’s service. We Hope to have back soon, we are remodeling the pool with a new Sky Pool concept. Cordially, Rooms Division Manager More 

2 reviews
2 of 5 stars Reviewed May 21, 2014

I paid $93 usd. Breakfast not included. This is not the quality level that I was expecting for an hotel in Guadalajara. You may choice another option when visit this city. Old gym, old pool, old things in the room such as menu book, lamps and tables. I will say two stars on this.

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HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear aath780320, Thank you for sharing your experience with us, we’re sorry to know that you have that impression from our Hotel, I’m pretty sure we’ve started with the left foot; however we are on remodeling process beginning in a few months including the Pool and the Gym, the show room is ready to be approved. Your comment is very... More 

USA
Top Contributor
273 reviews 273 reviews
208 hotel reviews
1,236 helpful votes 1,236 helpful votes
3 of 5 stars Reviewed February 10, 2014

This hotel is not bad but it is mostly like you would expect in Mexico. Not a lot working like it is supposed to be with the exception of their credit card machine and/or payment clerk collecting funds for the hotel stay. That part works flawlessly and seems to be overstaffed. The rest of the hotel needs some attention. Internet... More 

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review

Dear Larry8241 Thank you for sharing your opinion with us, some things may be out of sight from us and only our very valued Guest can warn us from small details that make big changes in perception. We will improve our systems to make them more efficient. Cordially. More 

Top Contributor
243 reviews 243 reviews
76 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed February 7, 2014

Stayed at the Holiday Inn Select for 3 days while on business. We used a business room in the salon for two days of meetings. Professionalism if the staff was excellent and I would recommend! Rooms were nice and clean. Overall hotel was older and could use a few updates, but was nice acceptable and I would stay again next... More 

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review
Google Translation

Apreciable Marc M Gracias por su amable opinión, es muy importante para nosotros conocer la percepción de nuestros huéspedes e... More 

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