We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Select Guadalajara

Hotel website
Hotel deals
Ave. Ninos Heroes 3089 | Jardines De Los Arcos, Guadalajara 44500, Mexico
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Select Guadalajara
Professional photos View all
Browse nearby
Holiday Inn Select Guadalajara
Write a Review

95 reviews from our community

Traveler rating
    18
    31
    25
    13
    8
See reviews for
10
8
9
55
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (95)
  • Mar-May only
    (14)
  • Jun-Aug only
    (24)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (23)
All months
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

It will be difficult to summarize but if I could I'd say that the personnel in this hotel showed complete disregard for our well being by giving us two different rooms that WERE NOT READY to be occupied after some renovations. Here the whole ordeal. We get to the hotel on a Thursday, we are led to our room. I... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. All of our staff is always willing to provide solutions trying to give our best. We hope for the opportunity to make this up to you... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2015

The hotel service is poor. The ladies at reception rarely provide a solution. The hotel lacks in basic facilities like currency exchange although the counter is very much there in the hotel. The room infrastructure is old and WiFi connectivity is poor. The location is good and well connected. No idea about the breakfast buffet as it was expensive. Also... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Guest Sincerely want to express an apology for having a wrong perception of our staff; we will work harder on their training and performance. The very good news for all of us as been the new areas we are working on, the swimming pool will fulfill your expectations next time you honor us staying at Holiday Inn Select, additionally... More 

Guadalajara, México
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 4, 2015

It has a great location and general good installations. It has a few details that spoil the rest of the good qualities of the hotel: - Old building and facilities. - No elevator from the parking. - The beds are hard and uncomfortable. - The WiFi signal was poor at least on our room. The cons of this hotel: -... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

We sincerely appreciate your opinion; we will focus on what’s really important to our Guests. Thank you for your time sharing what is to be improve to give an excellent service. Cordially, Rooms division Manager More 

Aguascalientes, Mexico
Contributor
20 reviews 20 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 29, 2014

We booked here for $78 USD per night (taxes included), stayed 2 nights. We needed a hotel to past the night. The location and area are both good, the property is old but well maintained (not perfect). We ate out at all times (near by you can find nice places to eat). I paid in advance thru Expedia and just... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your experience, we will look for more than Ok, our incoming renovation will speak for it self. We have started with the pool with a new Sky Pool concept and soon rooms will be restored. Cordially Rooms Division Manager More 

Linkoping, Sweden
Top Contributor
70 reviews 70 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed September 27, 2014

The facilities are not great but still good. However what brings the rating down is the service. Yes, they are always very friendly, but that doesn't help of you ask for one thing and time and time again keep getting another. I don't think I got the right breakfast even one time and it was similar for both my colleagues... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your opinion with us, it is important to have options for different needs. Our main goal is to fulfill your expectations improving our staff’s service. We Hope to have back soon, we are remodeling the pool with a new Sky Pool concept. Cordially, Rooms Division Manager More 

2 reviews
2 of 5 stars Reviewed May 21, 2014

I paid $93 usd. Breakfast not included. This is not the quality level that I was expecting for an hotel in Guadalajara. You may choice another option when visit this city. Old gym, old pool, old things in the room such as menu book, lamps and tables. I will say two stars on this.

Was this review helpful? Yes
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear aath780320, Thank you for sharing your experience with us, we’re sorry to know that you have that impression from our Hotel, I’m pretty sure we’ve started with the left foot; however we are on remodeling process beginning in a few months including the Pool and the Gym, the show room is ready to be approved. Your comment is very... More 

USA
Top Contributor
270 reviews 270 reviews
206 hotel reviews
1,237 helpful votes 1,237 helpful votes
3 of 5 stars Reviewed February 10, 2014

This hotel is not bad but it is mostly like you would expect in Mexico. Not a lot working like it is supposed to be with the exception of their credit card machine and/or payment clerk collecting funds for the hotel stay. That part works flawlessly and seems to be overstaffed. The rest of the hotel needs some attention. Internet... More 

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review

Dear Larry8241 Thank you for sharing your opinion with us, some things may be out of sight from us and only our very valued Guest can warn us from small details that make big changes in perception. We will improve our systems to make them more efficient. Cordially. More 

Top Contributor
232 reviews 232 reviews
73 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed February 7, 2014

Stayed at the Holiday Inn Select for 3 days while on business. We used a business room in the salon for two days of meetings. Professionalism if the staff was excellent and I would recommend! Rooms were nice and clean. Overall hotel was older and could use a few updates, but was nice acceptable and I would stay again next... More 

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review
Google Translation

Apreciable Marc M Gracias por su amable opinión, es muy importante para nosotros conocer la percepción de nuestros huéspedes e... More 

Mexico
Top Contributor
96 reviews 96 reviews
33 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed October 14, 2013

The Hotel is very clean, relatively modern and in a good location. I was not recognized as a Platinum Ambassador when I arrived as is customary and I paid to be upgraded to the Executive Floor. The staff were in general very personable, the room was clean and comfortable and the majority of the service was very good. The one... More 

Was this review helpful? Yes 1
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Clive TPR We apologize behalf our staff for this uncomfortable situation, We do recognize your Platinum member in a regular stay , when you use your accumulated points for a reward night it is not possible for the hotel to Up Grade the room, thank you for your understanding. The promotion Two for One will be applied, Thank You... More 

Mexico City, Mexico
Top Contributor
201 reviews 201 reviews
87 hotel reviews
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed October 3, 2013

This is the second time I have stayed in this hotel. The elevators need upbrading. The internet was not working properly in the romos. I was upgraded to the executive floor as being a Platinum Member. I was toured through four different romos until we found one that has Access to internet. Still not working very good. The executive room... More 

Was this review helpful? Yes 1
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear ETame Thank you for so valuable feedback, as a member of our program you are aware of our needs and opportunity areas. We will check our Wi-Fi connection to the rooms to make your next stay a pleasant one. More 

Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Room/suite (5)
Viewed
Bathroom (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (38)
Viewed
Dining (10)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (20)
Viewed
Bathroom (1)
Viewed
Pool/beach area (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question