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All 113 Guadalajara hotels

Holiday Inn Select Guadalajara

3.5 of 5 Hotel   |   Ave. Ninos Heroes 3089 | Jardines De Los Arcos, Guadalajara 44500, Mexico
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Ranked #53 of 113 Hotels in Guadalajara
A recent review
3 of 5 stars Reviewed February 10, 2014
Larry8241 USA
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82 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Linkoping, Sweden
Top Contributor
66 reviews 66 reviews
26 hotel reviews
34 helpful votes 34 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The facilities are not great but still good. However what brings the rating down is the service. Yes, they are always very friendly, but that doesn't help of you ask for one thing and time and time again keep getting another. I don't think I got the right breakfast even one time and it was similar for both my colleagues... More

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1 review
2 of 5 stars Reviewed May 21, 2014

I paid $93 usd. Breakfast not included. This is not the quality level that I was expecting for an hotel in Guadalajara. You may choice another option when visit this city. Old gym, old pool, old things in the room such as menu book, lamps and tables. I will say two stars on this.

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HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear aath780320, Thank you for sharing your experience with us, we’re sorry to know that you have that impression from our Hotel, I’m pretty sure we’ve started with the left foot; however we are on remodeling process beginning in a few months including the Pool and the Gym, the show room is ready to be approved. Your comment is very... More

USA
Top Contributor
256 reviews 256 reviews
201 hotel reviews
1,127 helpful votes 1,127 helpful votes
3 of 5 stars Reviewed February 10, 2014

This hotel is not bad but it is mostly like you would expect in Mexico. Not a lot working like it is supposed to be with the exception of their credit card machine and/or payment clerk collecting funds for the hotel stay. That part works flawlessly and seems to be overstaffed. The rest of the hotel needs some attention. Internet... More

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review

Dear Larry8241 Thank you for sharing your opinion with us, some things may be out of sight from us and only our very valued Guest can warn us from small details that make big changes in perception. We will improve our systems to make them more efficient. Cordially. More

Top Contributor
184 reviews 184 reviews
56 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 7, 2014

Stayed at the Holiday Inn Select for 3 days while on business. We used a business room in the salon for two days of meetings. Professionalism if the staff was excellent and I would recommend! Rooms were nice and clean. Overall hotel was older and could use a few updates, but was nice acceptable and I would stay again next... More

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review
Google Translation

Apreciable Marc M Gracias por su amable opinión, es muy importante para nosotros conocer la percepción de nuestros huéspedes e... More

Quebradillas, Puerto Rico
Top Contributor
86 reviews 86 reviews
32 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed October 14, 2013

The Hotel is very clean, relatively modern and in a good location. I was not recognized as a Platinum Ambassador when I arrived as is customary and I paid to be upgraded to the Executive Floor. The staff were in general very personable, the room was clean and comfortable and the majority of the service was very good. The one... More

Was this review helpful? Yes 1
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Clive TPR We apologize behalf our staff for this uncomfortable situation, We do recognize your Platinum member in a regular stay , when you use your accumulated points for a reward night it is not possible for the hotel to Up Grade the room, thank you for your understanding. The promotion Two for One will be applied, Thank You... More

Mexico City, Mexico
Top Contributor
168 reviews 168 reviews
71 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed October 3, 2013

This is the second time I have stayed in this hotel. The elevators need upbrading. The internet was not working properly in the romos. I was upgraded to the executive floor as being a Platinum Member. I was toured through four different romos until we found one that has Access to internet. Still not working very good. The executive room... More

Was this review helpful? Yes 1
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear ETame Thank you for so valuable feedback, as a member of our program you are aware of our needs and opportunity areas. We will check our Wi-Fi connection to the rooms to make your next stay a pleasant one. More

Mexico City
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed May 2, 2013

I don’t really like to be that harsh, but this is something that Left me perplex, I stayed 1 night at this hotel this past weekend, I checked inn all good with the lady that made my registration, the hotel is old it looks a bit worn down, so I went to my room, bed mattress has seen better days,... More

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HolidayInnGdl, Director de Recepción at Holiday Inn Select Guadalajara, responded to this review

Dear Freaxs This is in regards with your E-mail informing about the inconvenience you experienced during your recent stay at the Holiday Inn Select Guadalajara. We deeply appreciate your time and interest and behalf our entire staff, we give you our most sincere apology for this inconvenience. This matter is being thoroughly looked into so we can take the necessary... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

This hotel was extremely immaculate. The location was excellent for business, shopping and banking. Close to excellent restaurants. Accessible to great public transportation. This is my go to hotel in Guadalajara.

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HolidayInnGdl, Rooms Division Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Jrankw: This is in regards with your evaluation of the Hotel Holiday Inn Select Guadalajara. We deeply appreciate your time and interest for bringing this matter to our attention. You are a valued guest and your comfort and well being are our greatest concern. Sincerely, Rooms Division Manager Norma Meza Rios More

Troy, Virginia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 27, 2012

Clean and safe. Staff anxious to be helpful, but ability to speak English was more limited than I would have expected. Beds were very hard, which was fine by me, but might have been an issue for others. Restaurant had English translations for menu items, and some "american" choices.

Was this review helpful? Yes 1
Dublin, Ireland
Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 15, 2012

The good: Attentive and professional staff with one exception (see below), excellent breakfast which seemed to go on for ever. The poor: Rooms dated and fairly worn, checked in fairly late after an extremely long and tiring journey. Came downstairs with my book ready to chill and tried to get a drink/snack in bar at 22.45, staff member closed up... More

Was this review helpful? Yes
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review

Dear Jakemex This is in regards with your E-mail informing about the inconvenience you experienced during your recent stay in the Holiday Inn Select Guadalajara. We deeply appreciate your time and interest and behalf our entire staff, we give you our most sincere apology for this inconvenience. This matter is being thoroughly looked into so we can take the necessary... More

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Additional Information about Holiday Inn Select Guadalajara

Address: Ave. Ninos Heroes 3089 | Jardines De Los Arcos, Guadalajara 44500, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Select Guadalajara 3.5*
Number of rooms: 220
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Also Known As:
Holiday Inn Select Guadalajara Hotel Guadalajara
Holiday Inn Guadalajara
Guadalajara Holiday Inn

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