We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Select Guadalajara

Hotel website
Hotel deals
Ave. Ninos Heroes 3089 | Jardines De Los Arcos, Guadalajara 44500, Mexico
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Holiday Inn Select Guadalajara
Professional photos View all
Browse nearby
Holiday Inn Select Guadalajara
Add Photo Write a Review

103 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    18
    34
    27
    15
    9
See reviews for
11
9
9
61
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (103)
  • Mar-May only
    (19)
  • Jun-Aug only
    (27)
  • Sep-Nov only
    (34)
  • Dec-Feb only
    (23)
All months
Mebane, North Carolina
Level Contributor
154 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked this hotel. When I was there they were doing a lot of construction, closing the rooftop pool and the lounge. The staff were good, the breakfast was great, and the rooms were comfortable. I stayed 3 weeks and one week had A/C that was not working very well. Overall, I liked it and would stay again.

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for your feedback. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. We have finished our Sky Pool and it is ready for you to enjoy it. Cordially, Room Division... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 29, 2015

Bad service, facilities are old, and not taken care of. Staff was very unkind. The room was old, it wasn't what we expected. It's supposed to be a "select" hotel. There wa nothing select about that hotel. Never again. There are much better hotels with better rates and with better views nearby.

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced in your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary improvements to our services so we can provide a better experience. We are in a remodeling process and changes to give... More 

Mexico City, Mexico
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 23, 2015

Stayed at this hotel a few days ago for a business activity, and even though it is centrally located, this hotel looks and is old, seems not renovated for at least 10-15 years; and you can tell by staying in the rooms. Everything is old and worn, especially bathrooms. At this time of the year (mid April), Guadalarajara weather is... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing the details of your last stay at Holiday Inn Select. Always in the best interest for our guests, we are in general remodeling stage, which is to provide service changes and facilities, since we know that our guests travel in search of new experiences. We appreciate your feedback and hope to have you back soon to... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 22, 2015

It will be difficult to summarize but if I could I'd say that the personnel in this hotel showed complete disregard for our well being by giving us two different rooms that WERE NOT READY to be occupied after some renovations. Here the whole ordeal. We get to the hotel on a Thursday, we are led to our room. I... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. All of our staff is always willing to provide solutions trying to give our best. We hope for the opportunity to make this up to you... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed February 24, 2015

The hotel service is poor. The ladies at reception rarely provide a solution. The hotel lacks in basic facilities like currency exchange although the counter is very much there in the hotel. The room infrastructure is old and WiFi connectivity is poor. The location is good and well connected. No idea about the breakfast buffet as it was expensive. Also... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear Guest Sincerely want to express an apology for having a wrong perception of our staff; we will work harder on their training and performance. The very good news for all of us as been the new areas we are working on, the swimming pool will fulfill your expectations next time you honor us staying at Holiday Inn Select, additionally... More 

Guadalajara, México
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 4, 2015

It has a great location and general good installations. It has a few details that spoil the rest of the good qualities of the hotel: - Old building and facilities. - No elevator from the parking. - The beds are hard and uncomfortable. - The WiFi signal was poor at least on our room. The cons of this hotel: -... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

We sincerely appreciate your opinion; we will focus on what’s really important to our Guests. Thank you for your time sharing what is to be improve to give an excellent service. Cordially, Rooms division Manager More 

Aguascalientes, Mexico
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 29, 2014

We booked here for $78 USD per night (taxes included), stayed 2 nights. We needed a hotel to past the night. The location and area are both good, the property is old but well maintained (not perfect). We ate out at all times (near by you can find nice places to eat). I paid in advance thru Expedia and just... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your experience, we will look for more than Ok, our incoming renovation will speak for it self. We have started with the pool with a new Sky Pool concept and soon rooms will be restored. Cordially Rooms Division Manager More 

Linkoping, Sweden
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed September 27, 2014

The facilities are not great but still good. However what brings the rating down is the service. Yes, they are always very friendly, but that doesn't help of you ask for one thing and time and time again keep getting another. I don't think I got the right breakfast even one time and it was similar for both my colleagues... More 

Was this review helpful? Yes
Norma M, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Thank you for sharing your opinion with us, it is important to have options for different needs. Our main goal is to fulfill your expectations improving our staff’s service. We Hope to have back soon, we are remodeling the pool with a new Sky Pool concept. Cordially, Rooms Division Manager More 

Level Contributor
4 reviews
2 of 5 stars Reviewed May 21, 2014

I paid $93 usd. Breakfast not included. This is not the quality level that I was expecting for an hotel in Guadalajara. You may choice another option when visit this city. Old gym, old pool, old things in the room such as menu book, lamps and tables. I will say two stars on this.

Was this review helpful? Yes
HolidayInnGdl, Guest Relations Manager at Holiday Inn Select Guadalajara, responded to this review

Dear aath780320, Thank you for sharing your experience with us, we’re sorry to know that you have that impression from our Hotel, I’m pretty sure we’ve started with the left foot; however we are on remodeling process beginning in a few months including the Pool and the Gym, the show room is ready to be approved. Your comment is very... More 

USA
Level Contributor
275 reviews
210 hotel reviews
common_n_hotel_reviews_1bd8 1,245 helpful votes
3 of 5 stars Reviewed February 10, 2014

This hotel is not bad but it is mostly like you would expect in Mexico. Not a lot working like it is supposed to be with the exception of their credit card machine and/or payment clerk collecting funds for the hotel stay. That part works flawlessly and seems to be overstaffed. The rest of the hotel needs some attention. Internet... More 

Was this review helpful? Yes 1
HolidayInnGdl, Director de Relaciones con Clientes at Holiday Inn Select Guadalajara, responded to this review

Dear Larry8241 Thank you for sharing your opinion with us, some things may be out of sight from us and only our very valued Guest can warn us from small details that make big changes in perception. We will improve our systems to make them more efficient. Cordially. More 

Questions? Get answers from hotel staff and past guests. Ask a question

405 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Room/suite (5)
Viewed
Bathroom (3)
Viewed
View from room (2)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (391)
Viewed
Bathroom (13)
Viewed
Hotel & grounds (76)
Viewed
Dining (129)
Viewed
Room/suite (125)
Viewed
Business center/function rooms (5)
Viewed
Pool/beach area (3)
Viewed
Other (40)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Guadalajara hotels
0.1 mi away
Hotel Riu Plaza Guadalajara
Hotel Riu Plaza Guadalajara
#15 of 115 in Guadalajara
4.0 of 5 stars 461 reviews
0.9 mi away
Hilton Guadalajara
Hilton Guadalajara
#20 of 115 in Guadalajara
4.0 of 5 stars 499 reviews
1.3 mi away
Presidente InterContinental Guadalajara
Show Prices
Show Prices
Show Prices
1.7 mi away
Crowne Plaza Guadalajara
Crowne Plaza Guadalajara
#51 of 115 in Guadalajara
3.5 of 5 stars 141 reviews
1.1 mi away
Malibu Hotel
Malibu Hotel
#37 of 115 in Guadalajara
4.0 of 5 stars 103 reviews
0.5 mi away
Fiesta Americana Guadalajara
Fiesta Americana Guadalajara
#18 of 115 in Guadalajara
4.0 of 5 stars 302 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay