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Holiday Inn Guadalajara Select

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Ave. Ninos Heroes 3089 | Ave. Lopez Mateos, Guadalajara 44500, Mexico
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Holiday Inn Guadalajara Select
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137 Reviews from our TripAdvisor Community

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Weston, Florida
Level Contributor
98 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Second stay at this hotel and it was as good as the first one. Staff is very friendly and helpful, wifi works great everywhere, rooms and very spacious and the location is great. If you need a ride to the airport arrange it with them instead of taking a taxi, way better.

Helpful?
Thank DonatoInWeston
1 review
3 of 5 stars Reviewed January 3, 2016 via mobile

Stayed at this hotel one night because we were flying out of Guadalajara early in the morning. 1) They could not and did not provide shuttle service. 2) Our 1st room smelled like urine and the pillows did not smell clean either, front desk assistant said it was the AC, O.K., in the new room the smell wast that strong.... More 

Helpful?
Thank Maribel A
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Feel free to... More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 26, 2015

These rooms were so inexpensive when we visited that we got two of them. Both were on the 8th floor, large, and had nice views of nothing in particular. The staff was very friendly and helpful. Breakfast wasn't great, but the concierge lounge was well-appointed and pleasant. The bed was a little hard for my taste. The kids had a... More 

Helpful?
Thank Kwin P
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again and you have the opportunity to visit our closest places like Malls and Down Town. We appreciate your comprehension... More 

Nir Yitzhak, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 15, 2015

I stayed at Holiday Inn Select Guadalajara a few times during the last 6 months, always satisfied from high quality service standards. Clean and comfortable rooms, located in a nice area and close to restaurants and commercial centers. The restaurant is very good, offering delicious and generous breakfasts!

Helpful?
Thank Haim L
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you so much for your review of our hotel. it is our major reward to know that we are your first option in Gudalajara, we are proud of it. We'll continuing giving the great service you have received leaving memorable experiences in our Guest's Sincerely, Rooms Division Manager More 

Santo Domingo, Dominican Republic
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 27, 2015

Stayed in this hotel during a business trip to Guadalajara. Rooms are clean and spacious. Internet access (Wi Fi) is excellent. Location is very convenient. Price is very competitive. Staff is very friendly and helpful. The hotel claim to offer shuttle service for locations around the hotel. However, every time we asked for the service, we were told that it... More 

Helpful?
Thank XORDEP
Norma M, Director of Sales at Holiday Inn Guadalajara Select, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We try to give our staff the the empowerment to solve situations on their own judgement, We are sorry to hear that the person... More 

Boston, MA
Level Contributor
182 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
3 of 5 stars Reviewed November 20, 2015

There are so many reasons not to stay at this hotel but I should say that it is clean and the rooms have all the basic stuff—big, flat screen television, a safe, Mr. Coffee, reasonably comfortable bed. There are few amenities beyond soap, shampoo, body lotion. No clock, no refrigerator, no mini-bar. My room was pretty stuffy so I had... More 

Helpful?
Thank laviajeraliz
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for your review, we are pleased to know the positive aspects you have experienced in our Hotel despite the title of this review. Our location is very valuated having very important places close to us, we sincerely look forward to have you back pretty soon and give a memorable experience. Norma Meza More 

1 review
1 of 5 stars Reviewed November 13, 2015

First and most major issue: I had reserved the room in advance with a company credit card, and thought the room was paid for. Upon arrival, the card had not been charged, and after FOUR DAYS of back and forth with management and reservations, they say they would not accept "International Credit Cards" (it was a Visa!). They are a... More 

Helpful?
Thank Heidi A
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Rooms... More 

Travelers are raving about these Guadalajara hotels

Sydney, Australia
Level Contributor
266 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
4 of 5 stars Reviewed November 12, 2015

I ended up with a room on the Executive floor as it was around $10 more. The room itself was huge, an extra big bathroom and lots of space to relax or to work at the desk. The room was furnished quite simply but was clean and did the job.

Helpful?
Thank Geoff B
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for sharing, it is sincerely appreciated. The first purpose has been achieved giving a great space to relax and work. We hope to have you soon. Rooms Division. More 

Mexico
Level Contributor
54 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 27, 2015

It works great for my work plan while being at Guadalajara, I had stayed there more than 40 nights last two years because is in the middle of the way to every place I need to be. No matter what rooms had being updated, Bathrooms still on the worn side. Mattress and pillow are on the positive side so to... More 

Helpful?
Thank sustos
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for your kind review, location is very important fortunately we have a great one. We still working on refreshing our facilities, thank you for notice our recent updated brand now as Holiday Inn Guadalajara Select. We definitely will be working in this areas thanks to your feed back and now that we have a positive side of our... More 

San Juan, Texas
Level Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed September 26, 2015 via mobile

I will try to be kind Day One - AC does not work in bedroom. They claim it is because the room faces west and gets very warm in the afternoon. They give me another room on day two Day two - once my business partner and I get settled into new room to take a short siesta before going... More 

Helpful?
Thank Fronterizo
Norma M, Guest Relations Manager at Holiday Inn Guadalajara Select, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate the comments you kindly share with us and definitely will forward to our team so we can correct them. Intercontinental Hotels Group provides very high standards; we are sure with your help we will accomplish them and hopefully you will gives a... More 

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