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All 114 Guadalajara hotels

Crowne Plaza Guadalajara

3.5 of 5 Hotel   |   Avenida Lopez Mateos Sur 2500, Guadalajara 45050, Mexico
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Ranked #45 of 114 Hotels in Guadalajara
A recent review
3 of 5 stars Reviewed August 14, 2014
Isa J Kingston, Jamaica
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119 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kingston, Jamaica
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 14, 2014

This is like any chain hotel - standard facilities, no personality. They were good about finding english speakers when I needed one, and the attractions desk ladies were very helpful. I found the wait staff at breakfast time to be inattentive on both mornings I was in the dining room. But the room and bathroom were quite adequate.

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CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Isa J; Thank you for taking the time and share with us your experience in your last visit to our hotel, However, we appreciate the comments about the service and facilities in general of wich we are already taking action ont this issue, collaborating with each department fulfill responsibilities to give you the service you deserve. Regards, Joanna Chao... More

El Paso, Texas
2 reviews
1 of 5 stars Reviewed August 1, 2014

I am staying here for business reasons. From the start it's been a very poor experience and I am not exaggerating. The day I checked in, they were only able to give me a room with double beds. I didn't really care about that but the placed me in a room that felt like a dungeon. The room in the... More

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CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Ida, We really apreciatte your valuable disposal to share the inconveniences that you lived during your stay. We apreciatte the feedback about the faclities and service, of wich we are already taking action on this issue, corroborating with each department fullfill it responsabilities to give you teh service you deserve We realize how important it is as our guest... More

Ajijic
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is a very old-fashioned, but meticulously maintained older property in Guadalajara,MX. We stayed for one night recently and were very pleasant surprised. It is by no means modern but the care and craftsmanship of the interior lobby, pool, rooms and Executive Club level are impressive. The hotel is classic style with spacious gardens, well-maintained swimming pool and all of... More

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CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank you for your positive comments. We are glad to know that you had a great stay whith us. We hope to see you soon. Regards, Joanna Chao Concierge/ Servicio a Huéspedes More

Guadalajara, Mexico
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 4, 2014

This hotel is located at south area of beautiful city o Guadalajara, close to expo, shopping and airport, but above all the hotel itself is unique great and we'll maintained gardens heated pool, gym and delicious food, highly recommended for long stays and bring your couple for weekends

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CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Blanca, Thank you for your comments, that motivate us to keep us working, with the same enthusiastic, and effort, to give you the service that you deserve. Hope to see you soon Regards, Joanna Chao, Concierge More

Rosemont, Ill, United States
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 30, 2014

First, check your credit card bill when you get home. They may put extra charges on it after you leave. Second, the hotel does not have heat and appears to be falling apart. I had to beg for blankets which should have been provided without having to ask for them. The place seems to need maintanence as well. The hotel... More

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IHGCare, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Stanley W, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager... More

Colima, Mexico
Contributor
17 reviews 17 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 10, 2014

We arrived for one day on our way to the airport. No real complaints, just nothing special to write about. Strange that they only have valet parking when the parking lot is 15 feet away from where you give them the car. Also, both my girlfriend and I smashed our toes at separate times on a hidden small stone step... More

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IHGCare, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear RogerCuringa, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for your feedback. These are of great importance to us and... More

Mexico City, Mexico
Top Contributor
95 reviews 95 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 27, 2013

the hotel is a little beat old, but the gardens are very nice, the rooms are big enough, it seems like they are renewing, the food at the restaurant is excellent, if you have the breakfast buffet is amazing ¡¡ if you go to Guadalajara for business or pleasure it is a very good place to stay

Was this review helpful? Yes 1
CPgdl, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear PFlores: We appreciate your valuable feedback about the experience during your recent stay. Our commitment is to satisfy all your needs and service expectations. There is no greatest satisfaction than knowing you enjoyed every moment and we assure you that soon you will find better and newer facilities. On behalf of the Hotel Crowne Plaza Guadalajara, we thank you... More

San Antonio, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013 via mobile

Kudos to the staff of this lovely hotel. Very nice, good location, clean, quiet and comfortable rooms. Fantastic service in restaurant, special thanks to Roberto P. who provided us with exceptional service.

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CPgdl, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear guest: We appreciate your willingness to share with us your experience during your recent stay. I am writing to thank you for the comments about the service, rooms and restaurant. I would also like to reiterate our commitment to maintain and build on each of us the service culture based on quality standards. We would like to keep being... More

Monterrey, Mexico
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 30, 2013

Me and my wife stayed here 4 days at our arrival to Guadalajara while looking for a house. The hotel is beautiful, inside is an old glamour but really nice, there are 2 options village and tower rooms. we chose a village. The village rooms are around a BIG GARDEN with enormous trees and a big swimming pool. The rooms... More

Was this review helpful? Yes
CPgdl, Manager at Crowne Plaza Guadalajara, responded to this review

Dear Mario Ross, We received your opinion about the inconveniences you experienced during your stay. We deeply appreciate your time and interest, that's why we ask you to accept our most sincere apology for the problems you described. This matter is being thoroughly looked into so we can take the necessary steps to solve it to your entire satisfaction. Your... More

Berkley, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 13, 2013

I travel to Guadalajara frequently for business and have stayed at this hotel a hand full of times. I like the outdoor pool and the general look of the hotel however the cleanliness of the rooms are sometimes lacking. On a few occasions I have seens mutiple spider nests in the corners of the room I was staying in.

Was this review helpful? Yes 1
CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: We really appreciate your valuable disposal to share the inconveniences that you lived during your recent stay at our hotel. However, we appreciate the comments about the service and facilities in general of wich we are already taking action on this issue, corroborating with each department fulfill its responsabilities to give you the service you deserve. We realize... More

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Additional Information about Crowne Plaza Guadalajara

Address: Avenida Lopez Mateos Sur 2500, Guadalajara 45050, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Guadalajara 3.5*
Number of rooms: 35
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Also Known As:
Crowne Plaza Guadalajara Hotel Guadalajara
Guadalajara Crowne Plaza

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