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Crowne Plaza Guadalajara

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Avenida Lopez Mateos Sur 2500, Guadalajara 45050, Mexico
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Crowne Plaza Guadalajara
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 2, 2015

I stayed here for a quick trip and the rates at Crowne plaza were very reasonable. I was also traveling with a pet and this hotel is "Pet Friendly". Its really not. They expect you to put your pets in an outdoor cage away from the hotel. It was a chilly night in February and I was not about to... More 

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32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review
Google Translation

Estimado huésped: Agradecemos de sobre manera el que nos haga llegar sus comentarios, solo de esta manera podemos saber nuestras... More 

1 review
1 of 5 stars Reviewed May 27, 2015

BE CAREFUL Hotel in Guadalajara damaged my car and I still do not pay , poor service , I recommend not staying , they promised to reimburse the cost of the repair and never did I am very disappointed in this hotel and I will not stay again Also had one promotion rate and did not valid

Was this review helpful? Yes
32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Mr. Jaime . First of all we thank you for giving us the opportunity of serving you, very sorry about this event that you are comentano us in his text, would love us to the oportuniad to talk to you to clarify this issue, we will be waiting to contact you to support as it should, because it is... More 

Travelers are raving about these Guadalajara hotels

1 review
5 of 5 stars Reviewed April 20, 2015

I travel frequently as a Service Engineer. This hotel is definitely one of the better ones I have stayed at. Clean rooms, great late night full menu room service, and an accommodating staff. I often work late so having the ability to order a great tasting dinner at 10pm was such a plus. They have free wifi which was little... More 

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32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank you very much for your feedback, please us greatly to know that you are one of nuesros many guests who return with good taste home, we hope to have the honor to serve you again always remember that this is your home away from home, it will give us glad to see you again. Receive cordial greetings,... More 

Glenview, Illinois
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 21, 2015

I had a trade show at this hotel so I chose to stay here since I was going to be on site for two days and the IHG Crown Plaza Brand in the USA is near the top end of the IHG chain. This hotel was one of the worst hotels I have stay in over the past 15 years.... More 

Was this review helpful? Yes 1
32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank kindly send your comments to us are very valuable because they help us to improve our service every day, we deeply regret the inconvenience that arose in their last stay, we definitely sorry too, is not the type of service we are accustomed to providing our esteemed guests, we would very much that you could visit us... More 

Ensenada, Mexico
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed February 6, 2015

I have stayed at this hotel many times and it is my favorite in Guadalajara. The rooms are very clean and well taken care of and the staff is great. The grounds are immaculate and beautiful. Just to see how well taken care of regarding the landscaping I dropped a piece of paper in an area that you would not... More 

Was this review helpful? Yes 2
32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank you to share with us their feelings about their recent stay , and believe me it felt sorry with what happened , and of course that measures be taken to avoid such situations , we invite the kindest way to consider ourselves back into your favorite hotels and we are working on a renovation not only physically... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed December 22, 2014

The hotel is old. I sometimes got goosebumps when I walk on thr hallways, they can maybe improve the lights so that the walkway can be bright and not freaky? Restaurant is Excellent! I personally like the food, they have variety of food everyday. I stayed for 2 weeks and I never get tired of their breakfast. Special mention to... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear nprila, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you enjoyed the food selection and that you found our restaurant staff commendable. On the other hand, I am very sorry that your stay was negatively affected by the condition of the hotel, specially the hallways and... More 

San Juan, Puerto Rico
Level Contributor
159 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
4 of 5 stars Reviewed November 28, 2014

Affordable good hotel. Clean and in a good location. Is just another tipically chain hotel with its good and bad things. Well maintened. Clean room and bathroom. Nice restaurant. Centrically located. Ease to acces a taxi. You can arrange with a single taxi driver and fix rates or negotiate rates if you give him exclusivity. They often do that and... More 

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32cintiaa, Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest : Thank you very much for the Attention They had to write a review, We are very pleased sable That his stay was your total satisfaction . So we extend Himself Careful para Return Postage stay with us . Receive cordial greetings . General Management More 

Perth, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 23, 2014

I'm a Mexican and I know very well what to expect from a local hotel. I have also traveled abroad so I thought I should leave a review for any tourists visiting. The hotel is well located in between 2 of the major avenues in Guadalajara. If you travel by public transport, then this is the place to stay. If... More 

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32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review
Google Translation

Estimado Huésped: Agradecemos infinitamente sus comentarios ya que estos son una área de oportunidad para mejorar nuestro servcio y al... More 

Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 7, 2014

My stay in this hotel was unique in a very bad manner. I travel on business every week and from time to time you may encounter a problem in one location or another, but this one beat all records of poor experiences in a hotel. My first night I woke up by the maintenance people pounding on something that sound... More 

Was this review helpful? Yes
32cintiaa, Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: first of all thank you very much for taking the time to write us, we appreciate the time spent, and we want to offer an apology on behalf of all of us who work in this hotel for any inconvenience that occurred during your stay, and believe that we will put our best effort to that this is... More 

Michigan
2 reviews
5 of 5 stars Reviewed September 29, 2014

Our 1st trip to Guadalajara had us staying in the Crowne Plaza Guadalajara and we were so glad we stayed there !! The value we received for the cost of the stay was one of the best we have experienced. The hotel staff was very friendly and VERY attentive. The room was clean and comfortable and, since most of the... More 

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