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Crowne Plaza Guadalajara

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Avenida Lopez Mateos Sur 2500, Guadalajara 45050, Mexico
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Crowne Plaza Guadalajara
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Crowne Plaza Guadalajara
Crowne Plaza Guadalajara
Crowne Plaza Guadalajara
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135 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Glenview, Illinois
Contributor
17 reviews 17 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had a trade show at this hotel so I chose to stay here since I was going to be on site for two days and the IHG Crown Plaza Brand in the USA is near the top end of the IHG chain. This hotel was one of the worst hotels I have stay in over the past 15 years.... More 

Was this review helpful? Yes 1
32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank kindly send your comments to us are very valuable because they help us to improve our service every day, we deeply regret the inconvenience that arose in their last stay, we definitely sorry too, is not the type of service we are accustomed to providing our esteemed guests, we would very much that you could visit us... More 

Ensenada, Mexico
Senior Contributor
29 reviews 29 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed February 6, 2015

I have stayed at this hotel many times and it is my favorite in Guadalajara. The rooms are very clean and well taken care of and the staff is great. The grounds are immaculate and beautiful. Just to see how well taken care of regarding the landscaping I dropped a piece of paper in an area that you would not... More 

Was this review helpful? Yes 1
32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank you to share with us their feelings about their recent stay , and believe me it felt sorry with what happened , and of course that measures be taken to avoid such situations , we invite the kindest way to consider ourselves back into your favorite hotels and we are working on a renovation not only physically... More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 22, 2014

The hotel is old. I sometimes got goosebumps when I walk on thr hallways, they can maybe improve the lights so that the walkway can be bright and not freaky? Restaurant is Excellent! I personally like the food, they have variety of food everyday. I stayed for 2 weeks and I never get tired of their breakfast. Special mention to... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear nprila, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you enjoyed the food selection and that you found our restaurant staff commendable. On the other hand, I am very sorry that your stay was negatively affected by the condition of the hotel, specially the hallways and... More 

San Juan, Puerto Rico
Top Contributor
121 reviews 121 reviews
18 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed November 28, 2014

Affordable good hotel. Clean and in a good location. Is just another tipically chain hotel with its good and bad things. Well maintened. Clean room and bathroom. Nice restaurant. Centrically located. Ease to acces a taxi. You can arrange with a single taxi driver and fix rates or negotiate rates if you give him exclusivity. They often do that and... More 

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32cintiaa, Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest : Thank you very much for the Attention They had to write a review, We are very pleased sable That his stay was your total satisfaction . So we extend Himself Careful para Return Postage stay with us . Receive cordial greetings . General Management More 

Perth, Australia
Contributor
15 reviews 15 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 23, 2014

I'm a Mexican and I know very well what to expect from a local hotel. I have also traveled abroad so I thought I should leave a review for any tourists visiting. The hotel is well located in between 2 of the major avenues in Guadalajara. If you travel by public transport, then this is the place to stay. If... More 

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32cintiaa, General Manager at Crowne Plaza Guadalajara, responded to this review
Google Translation

Estimado Huésped: Agradecemos infinitamente sus comentarios ya que estos son una área de oportunidad para mejorar nuestro servcio y al... More 

Atlanta, Georgia
2 reviews
1 of 5 stars Reviewed November 7, 2014

My stay in this hotel was unique in a very bad manner. I travel on business every week and from time to time you may encounter a problem in one location or another, but this one beat all records of poor experiences in a hotel. My first night I woke up by the maintenance people pounding on something that sound... More 

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32cintiaa, Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: first of all thank you very much for taking the time to write us, we appreciate the time spent, and we want to offer an apology on behalf of all of us who work in this hotel for any inconvenience that occurred during your stay, and believe that we will put our best effort to that this is... More 

Michigan
2 reviews
5 of 5 stars Reviewed September 29, 2014

Our 1st trip to Guadalajara had us staying in the Crowne Plaza Guadalajara and we were so glad we stayed there !! The value we received for the cost of the stay was one of the best we have experienced. The hotel staff was very friendly and VERY attentive. The room was clean and comfortable and, since most of the... More 

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Kingston, Jamaica
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 14, 2014

This is like any chain hotel - standard facilities, no personality. They were good about finding english speakers when I needed one, and the attractions desk ladies were very helpful. I found the wait staff at breakfast time to be inattentive on both mornings I was in the dining room. But the room and bathroom were quite adequate.

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CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Isa J; Thank you for taking the time and share with us your experience in your last visit to our hotel, However, we appreciate the comments about the service and facilities in general of wich we are already taking action ont this issue, collaborating with each department fulfill responsibilities to give you the service you deserve. Regards, Joanna Chao... More 

El Paso, Texas
2 reviews
1 of 5 stars Reviewed August 1, 2014

I am staying here for business reasons. From the start it's been a very poor experience and I am not exaggerating. The day I checked in, they were only able to give me a room with double beds. I didn't really care about that but the placed me in a room that felt like a dungeon. The room in the... More 

Was this review helpful? Yes
CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Ida, We really apreciatte your valuable disposal to share the inconveniences that you lived during your stay. We apreciatte the feedback about the faclities and service, of wich we are already taking action on this issue, corroborating with each department fullfill it responsabilities to give you teh service you deserve We realize how important it is as our guest... More 

Ajijic
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 8, 2014

This is a very old-fashioned, but meticulously maintained older property in Guadalajara,MX. We stayed for one night recently and were very pleasant surprised. It is by no means modern but the care and craftsmanship of the interior lobby, pool, rooms and Executive Club level are impressive. The hotel is classic style with spacious gardens, well-maintained swimming pool and all of... More 

Was this review helpful? Yes
CPgdl, Guest Relations Manager at Crowne Plaza Guadalajara, responded to this review

Dear Guest: Thank you for your positive comments. We are glad to know that you had a great stay whith us. We hope to see you soon. Regards, Joanna Chao Concierge/ Servicio a Huéspedes More 

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