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Real Inn Guadalajara Centro

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Av. Juarez 123 Col. Centro, Guadalajara 44510, Mexico (Formerly Best Western Plaza Genova)
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1 room 1 adult
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Real Inn Guadalajara Centro
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99 Reviews from our TripAdvisor Community

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México
Level Contributor
97 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here after New Years Eve. The hotel is very well located, within walking distance of the main attractions in downtown, although some streets might look a little shabby. The staff was very helpful and nice. The service was also excellent. We had the breakfast included, which had a nice varied selection of dishes and fresh fruits, but I... More 

Helpful?
Thank Olimon_G
Mexico City, Mexico
Level Contributor
124 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed December 5, 2015 via mobile

This is a nice hotel for business. The lady that handles events is a reference for the rest of the people doing the same work at any hotel in the world. She fixed all the bad decisions and poor management of the agency that was paid to do that job. Even though the conference room had many columns obstructing the... More 

Helpful?
Thank MPM_WORLDWIDE
Mexico City, Mexico
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed November 14, 2015

This hotel is located in the very center of the city. That´s all. It´s small, it´s dark, the facilities are old, and the AC takes hours to cool the room. The restaurant inside is very poor, the buffet is the pitiful. On the other hand, you can eat in very good restaurants located near this hotel, the personnel is kind... More 

Helpful?
Thank scint1st
1 review
2 of 5 stars Reviewed September 10, 2015 via mobile

Rooms are very dirty carpet need some deep cleaning urgent!! Black spots everywhere. AC needs update will not cool the room completely. When it's humid there is no ventilation. When we walked in the bathroom the sink was clogged it took maintenance almost all day to fix. Then he didn't bother in calling a cleaning lady to clean the bathroom... More 

Helpful?
Thank Lorena M

Travelers are raving about these Guadalajara hotels

Sacramento, California
2 reviews
4 of 5 stars Reviewed May 26, 2015

As I said a good location..but rates are variable due to the time or agents you book thru. The house keepers was great and cleaned my room on request. I ate only once in the restaurant this trip and found the food too old and expensive for what they offered. Stay and enjoy tho.

Helpful?
Thank Emmittjtaylor
Martha_Marquez, Director General at Real Inn Guadalajara Centro, responded to this review

First of all let me offer a sincere apology for not meeting their expectations on food quality in our restored; let me inform you that we will take appropriate and immediate action in our restaurant for this not to happen again. I reiterate that at Real Inn Guadalajara Centro, our priority is your satisfaction and your comments are always valuable... More 

Mumbai (Bombay), India
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 21, 2015

I stayed in this hotel twice during my both the visits to Guadalajara in May & Sep 2014. Both the time the Hotel provided me with a good service and the rooms really good with a good wi-fi connection. The problem for me was only with the food. They didn't had much variety of the Continental food and everytime I... More 

Helpful?
Thank gaurav751983
Coral Gables
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 4, 2015

We had a bad experience by some technical problem the hot water was not working in the morning, but we got a late check out and on evening we take a hot shower before leave, the people in front desk was very nice.

Helpful?
3 Thank Jeamiell O
Houston, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed January 14, 2015

Great value for location. Doorman is extremely helpful and speaks English well. Front desk service could be friendlier? Hot water did not work in our room's shower. Free breakfast had some hot items and was okay.

Helpful?
1 Thank rasdt
Houston, Texas, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 13, 2014

The location is UNBEATABLE for the price. It's walking distance to to everywhere in the downtown area. In terms of the hotel, it's good for the price. The lobby is in good condition with free breakfast included. There is security at night but in my experience nothing happens since the downtown location is busy and there are always ppl walking.... More 

Helpful?
1 Thank DoTraveler99
Santa Ana, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 20, 2014

Rooms were just ok. Leaky bathroom sink and no refrigerator. Cleaning staff kept moving things from where I had put them to THEIR preferred locations (trash cans, clock radio); they would walk in without knocking unless we had do not disturb on door. Few English speaking staff. The "free" breakfast was pretty awful.

Helpful?
1 Thank Deanna M
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