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Hilton Guadalajara

4.0 of 5 Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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Certificate of Excellence 2014
Hilton Guadalajara
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Hilton Guadalajara
Hilton Guadalajara
Hilton Guadalajara
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381 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Guadalajara
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Nova Scotia
Top Contributor
52 reviews 52 reviews
35 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 25, 2013

The Hilton Guadalajara is exactly what you expect to find at a Hilton Hotel. Clean, spacious, comfortable rooms. Friendly, professional staff. Very good restaurant. Nice terrace and pool area. Nicely appointed public areas. A good location for business at the nearby convention centre. A very comfortable and pleasant home away from home.

Was this review helpful? Yes 1
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your lovely comments which I gladly pass on to all our team members who strive every day to please our guests. We hope to have the pleasure to welcome you back soon to “your home away from home”. Cordially Peter M. Leder General Manager More 

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2013

I stayed in this hotel for 11 nights during a business trip and the Hotel was very pleasant. Clean, good looking, business oriented. All of the personal was very welcoming, polite and ready to do everything you need to make your stay pleasant. There was a noise coming out of the air conditioning in my bedroom and they fixed it... More 

Was this review helpful? Yes 1
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are very happy to hear that our rooms and the cleaning of the same have been to your liking as well as the friendliness of our staff. I am also glad that you enjoyed our big breakfast buffet at the restaurant and hope to be able to welcome you back many times to our hotel in the near future.... More 

Sainte-Marthe, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2013

I stayed in this hotel for 11 nights during a business trip and the Hotel was very pleasant. Clean, good looking, business oriented. All of the personal was very welcoming, polite and ready to do everything you need to make your stay pleasant. There was a noise coming out of the air conditioning in my bedroom and they fixed it... More 

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are very happy to hear that our rooms and the cleaning of the same have been to your liking as well as the friendliness of our staff. I am also glad that you enjoyed our big breakfast buffet at the restaurant and hope to be able to welcome you back many times to our hotel in the near future.... More 

Greenville SC
Contributor
17 reviews 17 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2013 via mobile

Consistency is important, this Hilton has a pretty good gym, good breakfast on the 19th floor and nice options for restaurants. The bar is nice, open and with a very attentive staff. For wine drinkers, you can have a glass of wine and work on your laptop in the middle of the comings and goings of all the guests. There... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

I really appreciate you taking the time to share with us your very positive experience in our hotel. We are delighted that our staff was able to satisfy your needs and look forward to welcome you back soon for your 7th visit. Sincerely, Yours Peter M. Leder General Manager More 

Orange, California, United States
1 review
2 of 5 stars Reviewed February 6, 2013

The hotel staff was under par when it came to service and hospitality, but the room left me what a not so clean feeling. I paid for club level for the service, and it is an upgrade. Looks to me like the pain on the door ways were painted with a bruch by a child. Inside the room, the carpets... More 

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your valuable comments about your last stay in our Hotel. We are very sorry to learn that we seem to have failed in providing a satisfactory service during your stay. Be assured these are not our normal standards and we have taken actions in order to prevent future breakdowns of this nature. We would like... More 

CA
Top Contributor
83 reviews 83 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 24, 2013

I have stayed the the Hilton Guadalajara many times during the last 3-4 years. Generally I have had great experiences there. Rooms are clean, beds are comfortable, and a great expansive Breakfast buffet that is included in my corporate rate. But the last 2 times I have been there (most recently Jan'13), the AC in my room had problems such... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

I really appreciate you taking the time to share your disappointment with your recent stay in reference to your air-condition problem and condition of carpet. I want to personally apologize that some services of the hotel where not as good as our standards demand. You can be confident that we will follow-up on your concerns so that others are not... More 

Darlington, South Carolina, United States
Top Contributor
131 reviews 131 reviews
21 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 24, 2013

The hotel is conveniently located across the street from the Expo-Guadalajara which is the place where we go for business. Nice-spacious-clean rooms, great service, fine restaurants on site. The concierge service is excellent. They are always willing to help if you need directions, reservations with outside restaurants, or to get a taxi to see the city, go to the airport... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your very favorable comments which I have shared with my associates knowing that they all strive to excel them self every day to please our customers. Looking forward to welcome you back soon, I remain Sincerely Peter M. Leder General Manager More 

Guadalajara, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We stayed here for Christmas! the hotel will not disapponted you at all, but in my opinion is just fair for a Hilton. The rooms are well maintained but average. The bathroom was so small, that taking a showers was not that pleasant. There was no bathtube. Thevservice was great! no complains on this. The pool was nice. In the... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your comments. I am terribly sorry that we could not meet your expectations but would like to inform you that all our 172 double/double rooms have bathtubs unfortunately you were in a King-size room which has a shower installed. We hope that we will have the pleasure to welcome you back in the not so... More 

Guadalajara, Mexico
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 26, 2012

It was a great hotel....really super great hotel. Actually we were supposed to stay here for our X-mas holiday 2011, but since they closed the swimming pool, I had to cancel. Ms. Adriana was sooo helpful during the cancelation process. For some reason, I didn't get refunded for the cancelation, but Ms. Adriana gave us credit for our next stay... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very favorable comments which I gladly will share with my associates, knowing that they all give their best every day in order to please our guests. Hopefully we will have the pleasure to welcome you back soon and remain Sincerely Peter M. Leder General Manager More 

Mexico City, Mexico
Top Contributor
76 reviews 76 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 20, 2012

I recently stayed at the Hilton when I visited the famous Feria del Libro. This is a great place to stay if you are going to the Expo-- nice facilities, great breakfasts, and an excellent staff! It looks to have been recently refurbished.

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Indeed, it is with pleasure that we have received your very nice comments about our hotel. All of us are trying very hard to please our guests every day and it is therefore so special to receive comments like yours. We are looking forward to welcome you back in the near future and remain Sincerely Peter M. Leder General Manager More 

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Additional Information about Hilton Guadalajara

Address: Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
Phone Number:
Location: Mexico > Jalisco > Guadalajara Metropolitan Area > Guadalajara
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Guadalajara 4*
Number of rooms: 450
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Also Known As:
Hilton Guadalajara Hotel Guadalajara
Hilton Hotel Guadalajara
Guadalajara Hilton Hotel
Hotel Style:
#4 Spa Hotel in Guadalajara
#4 Family Hotel in Guadalajara
#8 Luxury Hotel in Guadalajara
#13 Business Hotel in Guadalajara

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