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Hilton Guadalajara

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Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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1 room 1 guest
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Hilton Guadalajara
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512 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Guadalajara
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Kennesaw, Georgia
Level Contributor
398 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed February 1, 2014

I stayed in this hotel for 26 straight days and ate the majority of my meals there. Rooms are big. Food is good with big breakfas buffet and Executivr Lounge has beer/wine and apps from 6p - 8p every night. Lobby bar has good tequila selections so do not miss them.

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are very pleased to hear that your stay of 26 days was a successful one and that you liked the services provided by the hotel. We hope to see you back soon Sincerely Peter M. Leder General Manager More 

Los Angeles, California
Level Contributor
3 reviews
5 of 5 stars Reviewed January 21, 2014

Excellent property. Well maintained and everyone I met who worked for the Hotel was extremely friendly and helpful. The location is convenient to most of the popular locations a person would like to visit. You will enjoy your stay.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for this lovely report. We really appreciate to hear that you have liked our installations, the condition of the same, the location and the friendly staff. We look forward to welcome you back in the near future and remain. Sincerely Peter M.Leder General Manager More 

Reston, Virginia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 16, 2014

My family spent a night in the hotel before catching a flight to USA. The location is convenient, the hotel lobby is impressive, and the service is courteous. The room was spacious, but was showing its age (e.g. cracks in the bathroom). We were on the HHonors floor. The executive lounge is excellent, with a good choice of breakfast items.... More 

Was this review helpful? Yes 1
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very interesting comments which help us to improve our services every day. We are happy to hear that you found our associates to be courteous and helpful. Being a HHonors Gold Member I would like to explain In respect to your up grade I have to say that unfortunately sometimes our Executive Floor is... More 

Vancouver, Canada
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 2, 2014

Average is not exactly what I feel about this hotel, it is a good HIlton brand hotel, with above average service and a FANTASTIC breakfast served in the Lounge for Elite Hilton members. The room that was offered after an upgrade was not the ones offered at the executive floor, but ones at the 8th floor called "club" floor. As... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank You very much for your detailed comments. We are very happy to hear that you liked our breakfast in the Executive lounge. As you are surely aware we had up graded you to the Club floor as it is not possible to accommodate all the Diamond and Gold members as well as guests who pay for the Executive floor... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed December 6, 2013

I stayed in the hotel for five nights, and, as I wasn't a member of any club, privilege or fidelity programme, was assigned a presumably "normal" room on the fifth floor. I was surprised and extremely disappointed to book into a hotel with such a prestigious name and high price tag to find the bedroom interiors so old and almost... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your comments about your last stay in our hotel. We are terribly sorry that you have found your room was not to your expectations and assure you that we are in a continuous refurbishing program to make sure that these types of breakdowns do not occur. We are happy to hear that our staff has... More 

Mexico City, Mexico
Level Contributor
469 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed December 3, 2013

I travel to Guadalajara very often for business, but I never consider this hotel before cause the outlook is a bit old. What a mistake I made several times! Compared to all the hotels of similar star rating in the city, this is probably the best of them. The renovated rooms (Executive Level) are superb, a new and modern lobby,... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your fine comments about our hotel. I have taken note of the shortcomings in reference to our room service food and have instructed our Executive chef to revise our Menus and quality of the same. We do apologize for the occurred and hope to welcome you back soon Sincerely Peter M. Leder General Manager More 

Salt Lake City, Utah
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 2, 2013

This is only the 2nd review I have written...ever. I do so because I noticed another recent review that I fInd impossible to believe. In a nutshell, the Guadalajara Hilton may have the best trained, friendliest, and most conscientious staff anywhere. That personal "custom-fit" service, combined with excellent food, a superb spa and gym (with very reasonable prices for massage,... More 

Was this review helpful? Yes 1
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much indeed for your wonderful comments which I have posted in all departments as a way of saying thank you to all my associates who really work hard every single day of the year in order to make our guest happy and give them a good service. We are glad that you had an excellent stay in... More 

Sacramento, California
1 review
2 of 5 stars Reviewed November 17, 2013

I stayed at the hotel several times while traveling for business. The rooms are not bad if you land on the right floor and room. The food is indescribably bad. Only thing eatable is a tuna sandwich. During my last stay I arrived after a very long day long flight and just wanted a simple meal and sleep. First the... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your comments mainly about the bad food you had received while staying in our hotel. We are terribly sorry to learn that you did not like anything which was served with the exception of the Tuna Sandwich. We are very concerned about your comments mainly because we serve over 30.000 food covers every month and... More 

A TripAdvisor Member
5 of 5 stars Reviewed November 11, 2013

I would stay here again. it is a safe area and right across from the Expo Guadalajara. It is only 100 pesos to get down town from here. Lots of great restaurants within a 100 peso cab ride. within walking distance of the World Trade Center and Canadian Embassy.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much indeed for your very nice comments. All of us are very happy that you had a great time in Guadalajara and at the Hilton. Looking forward to welcome you back soon, I remain Sincerely Peter M. Leder General Manager More 

Southern CA
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed October 22, 2013

I booked the Hilton Guadalajara using Hilton points for 3 nights in late August 2013. I was upgraded to the 18th floor for being a DIamond member at check-in. I was also given access to free wifi and access to the lounge on the 20th floor for breakfast and evening reception. Check-in was fast and easy and the front desk... More 

Was this review helpful? Yes 2
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments which I am happy to comment with all our staff .We are glad to hear that you had a great time in our hotel and were satisfied with our services. We are looking forward to be of service to you in the near future and remain Sincerely Peter m. Leder General... More 

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