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Hilton Guadalajara

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Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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Hilton Guadalajara
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Hilton Guadalajara
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450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Guadalajara
See the most recent reviews
Northern New Jersey
Top Contributor
153 reviews 153 reviews
33 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 3, 2013

While the lobby isn't plush or impressive, be assured that this is an extremely well run hotel in every respect, directly across the street from the convention center, located in the heart of Guadalajara. The rooms are immaculate, the service is outstanding and the staff could not be more cordial or accomodating. An overall Top Notch place to hang your... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are very happy to hear that you were pleased with the services provided to you in our hotel. I will let our associates know that their efforts to provide a good service have been appreciated. Looking forward to welcome you back soon, I remain Sincerely Peter M. Leder General Manager More 

Cuernavaca, Mexico
Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 1, 2013 via mobile

Stayed here as a Diamond Hilton Honors. The hotel is ok, rooms are well appointed, Hilton style beds and amenities. It is clean but furniture and carpet need a renovation. Breakfast at the honors club was very good and our waiter was very kind. Is not bad but believe there are better options for the same price. Located just across... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments. I would like you to know that we are continuously refurbishing the hotel and will take special care for the details you are mentioning. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. We value you as a Hilton Diamond... More 

Guadalajara, Mexico
1 review
2 of 5 stars Reviewed July 29, 2013

I stayed in this hotel for 11 days on a business trip. I was waken up 3-4 times about 5 nights because of hotel staffs talking on two way radios loudly. Before the last night, I complained to the manager and was promised the issue would be handled. I was still waken up on the last night by the same... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your comments. We are very sorry to hear that you had a problem with two way radios which you heard during the night. We really do apologize for the occurred and have taken corrective measures in order to prevent future breakdowns of this nature. We thank you for having brought this problem to our attention... More 

Torrance, United States
2 reviews
5 of 5 stars Reviewed July 23, 2013

Excellent staff, clean, and quiet hotel. Felt very safe in this hotel and had a restful though hectic Business trip. Food was excellent with many healthy choices. The room was clean, comfortable, and suprising quiet even though the hotel seemed busy. Was abl to get a good night sleep with no noise and even the air conditioner did not wake... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for having taken your valuable time to let us and the public know that your last stay in our hotel was a successful and pleasant one. I will gladly let our entire staff know that they have done a good job. Hopefully we will be able to welcome you back soon Sincerely Peter M. Leder General... More 

Sudbury, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2013

The hotel itself is quite good, clean and friendly staff. Very professional. Breakfast can be busy so a little extra time should be allowedd just in case. The Angus Restaurant is average at best. Dinner is best at one of the other choices close to the hotel.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are happy to hear that you have found our hotel clean with a friendly and professional staff. In reference to the ANGUS restaurant I have to say that this is a Tennant as we are not operating this restaurant, however we have taken note of your comments in order to let them know. Hopefully we will have the pleasure... More 

Los Angeles, United States
1 review
5 of 5 stars Reviewed July 19, 2013

I had a pleasant stay. All staff were friendly and helpful. Much better service than Hilton in the US. I highly recommend this hotel for anybody. Location was also good and walking distance to market.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your lovely comments about our friendly and helpful staff. We are very proud and happy to hear that the services rendered to you were of your satisfaction and I assure you that I have conveyed these comments to all our staff to let them know that their efforts are appreciated by our guests. Looking forward... More 

Kansas City, United States
1 review
4 of 5 stars Reviewed July 19, 2013

I expect more from a Hilton. The carpets were stained. The furniture and fixtures were marked and scuffed. The staff cleaned the room well. The staff is very friendly. Nothing special about the decor of the rooms. Enjoy the restuarant, bar, and staff. The restaurant features great live music on the weekends.

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments about your last stay in our hotel. We are very happy that you found the services of our staff to your satisfaction. We also have taken note that we have to continue with our improvement plan and maintenance of our rooms and furniture. We hope that we can welcome you back... More 

Bengaluru (Bangalore), India
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 5, 2013

I had no complaints - The room was neat, clean and the breakfast spread was quite scrumptuous. The view from the exec floors are good (Where i had breakfast), if you can overlook the fact that it is in the heart of the Expo area. The cost was quite reasonable. What i wish they had done was upgrade me. Though... More 

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much indeed for being a Gold H Honors Member which we value very much. As you stated we are happy to provided you an up grade to the Hilton Honors Club floor and access to the lounge of the executive floor. We hope to be able to welcome you back soon and remain Sincerely Peter M. Leder... More 

Singapore
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed June 28, 2013

Stayed on business with my wife for 3 nights. The club room was a little old, comparing with other Hiltons I've stayed in, but sufficient and comfortable enough to provide good rest. The breakfast on the club floor is nothing to shout about, but good enough to start the day if you are not fussy. Ordered room service on my... More 

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very sorry indeed to hear that your stay with us was not a satisfactory one and would like to apologize for the occurred. Be assured that we have taken corrective action in the case of your comments on the food served in room service. On the other hand I would like to point out that we have to... More 

New York City, New York
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 11, 2013

I like staying in Hiltons because of their loyalty program so that is why I stayed in this one. And while the service and the people were all very nice I found the hotel to be "just ok." It is right next to the convention center so I gather that would be a major plus for many business travellers if... More 

Was this review helpful? Yes 2
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments. We are very happy to hear that you liked the service given by our associates and would like to state that we are up grading continuously our facilities such as rooms, Banquet areas and Public Areas. We also provide a free shuttle service to 2 nearby shopping malls for our guests.... More 

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