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Hilton Guadalajara

Certificate of Excellence
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Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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Hilton Guadalajara
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Hilton Guadalajara
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Hilton Guadalajara
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444 reviews from our community

Traveler rating
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    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Guadalajara
See the most recent reviews
Round Hill, United States
1 review
5 of 5 stars Reviewed March 3, 2015

I usually stay at Hilton but decided to stay at Westin during my trip in February 2015 since Westin is newer. My Westin room had a septic odor when I returned the first evening and I had to put a towel over the shower drain for the rest of the trip. My departing flight was cancelled, so I stayed my... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for commenting your experiences at our hotel. We appreciate that you liked the ambiance and that you recommend the Hilton. We look forward to have the pleasure to serve you in the near future and remain Cordially Peter M. Leder General Manager More 

1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 2, 2015

This hotel allowed a group of people to have a private party at the pool area till 1:15 AM. The noise level was extremely high just like a nightclub or a rock concert. We reported this to the front desk multiple times after midnight. Basically, this hotels didn't care about other clients who wanted to rest at night. Stay away... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 4
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very valuable comments. We are truly sorry that you were bothered by the noise of music of a group which stayed in the pool area. We have taken measures to prevent future breakdowns of this nature. For us it is of utmost importance that our guests have a good night’s sleep. Once again thank... More 

Los Angeles, California
Top Contributor
242 reviews 242 reviews
54 hotel reviews
119 helpful votes 119 helpful votes
5 of 5 stars Reviewed February 27, 2015

The Hilton is across from the Expo and caters to business people. We found it convenient for being a tourist too. Right across the street we picked up the "hop on hop off" bus for a tour of the city. We spent most of the time in historic center walking but the bus got us out to see other areas.... More 

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for staying at our hotel. We are very grateful for your very positive comments and are happy to know that you had a great time while being at our hotel. Hopefully we will have the pleasure to welcome you back son Sincerely Peter M. Leder General Manager More 

1 review
5 of 5 stars Reviewed February 26, 2015

I been coming to this Hotel for the last year for business, the services always very good, from the entry to the front desk, to the room to the bar/kitchen always fill welcome to this hotel, the security always make me fill safe, I do recommend this Hotel the staff always willing to help

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments. We are happy to learn that our service met your expe4ctations from the entrance to the front desk, the bar and Kitchen and last but not least that you felt very secure in our hotel. We look forward to be of service to you in the near future and remain Sincerely... More 

Plano, United States
1 review
5 of 5 stars Reviewed February 16, 2015

The Guadalajara Hilton is my favorite GDL hotel. I have tried several others, but keep coming back to the Hilton. The staff is freindly and attentive, the rooms have been recently renovated and are very nice. Very easy to get to and from Airport. It is easy to get a taxi from the hotel and all taxi drivers konw how... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for this great review which we very much appreciate. All of our Team members are working very hard every day to make it happen and comments like yours are an incentive to strive for higher goals. We look forward to be of service to you in the near future and remain Sincerely Peter M. Leder General... More 

Dallas, Texas
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 12, 2015

For years this was the only decent hotel in the area and they certainly charged for it. in recent years lots of new hotels have sprung up which forced Hilton to get real with their prices. Unfortunately this Hilton has not done much upgrading in years and it shows. The room was horrible. Stains all over the carpet and the... More 

Was this review helpful? Yes 4
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very unfortunate comments for which we apologize. We are very sorry to hear that your stay with us was not a satisfactory one and have taken actions to prevent future breakdowns of this nature. We hope that you will not judge us by this one experience and hope to see you back in the... More 

San Diego, United States
1 review
4 of 5 stars Reviewed January 28, 2015

Everything was great. If I were to pick a few things, I didn't care much for the food offered for breakfast, the air conditioning in the room was very loud (perhaps outdated), and the treadmill in the exercise room was in Spanish (I didn't know how/if I could switch to English).

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very important comment in reference of the change of Language for the instructions of the treadmill. There are about 10 languages with which the instructions can be given. I have instructed the personal of the Spa to give advice to our guests about the languages. Thank you very much for bringing it up. Sincerely... More 

Columbus, United States
1 review
4 of 5 stars Reviewed January 28, 2015

A nice hotel, staff is plentiful and helpful, but overall the building is old and some of the furnishings are old and dated. Would recommend, but does not feel like a full 5 star hotel for this reason.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments about our hotel staff who was helpful. We continuously upgrade our installations and hope to have the pleasure of welcoming you back some other time to our hotel. Sincerely Peter M. Leder General Manager More 

Laredo, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 27, 2015

Air conditioning and lights turn off without control; or the control is not posted and instructed to the guest. The bar is very good; the business center is good but the ladies do not care or don't ask if you need something to make your meeting better. Guadalajara might have nice weather, but can be warm enough to require air... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for your very important comments which enable us to improve our installations and services. We are happy to learn that you liked the service at the bar. Once again thank you for having taken the time to let us know about your experiences. Sincerely Peter M. Leder General Manager More 

Los Angeles, California
2 reviews
4 of 5 stars Reviewed January 22, 2015

The hotel is conveniently located to many locations, excellent staff that is friendly, helpful and willing to help. Rooms and bathrooms are clean and well equipped. Comfortable bed and pillow. Gym is has a nice variety of equipment and it is well maintained

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

Thank you very much for letting us know that our staff was excellent, friendly and helpful which is very important to us. Furthermore that you had found our rooms and bathrooms clean and well equipped as well as the gym. We hope to be of service to you in the near future and remain Sincerely Peter M. Leder General Manager More 

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