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Hilton Guadalajara

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Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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1 room 1 guest
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Hilton Guadalajara
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510 Reviews from our TripAdvisor Community

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Traveler rating
    196
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    76
    31
    15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (510)
  • Mar-May only
    (135)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (112)
All months
There are newer reviews for Hilton Guadalajara
See the most recent reviews
Sanur, Indonesia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 23, 2015

It's a Hilton... one expects a certain standard and certain respect of the clientele. One person has made my stay here very unenjoyable. Someone on the concierge, the people that are meant to help. The people that are meant to assist you in exploring their city. To be told that I needed to learn Spanish, that they couldn't offer assistance... More 

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for having taken the time to let me know about your very unfortunate experience with one of our employees for which we dearly apologize. It is totally unacceptable the behavior of our team member and unfortunately dampens the experience of 250 employees who give their best every day and then one employee has a bad... More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 8, 2015

I usually stay here once a month for business reasons, but now I'm here for pleasure with my wife. We really enjoyed the meals at Los Vitrales restaurant; the experience made me write the review. Generous breakfast and delicious dinner. Specially the apple & nuts salad, and the black salmon dish were FANTASTIC. I'm sure the chef was really inspired.... More 

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for the very much appreciated comments which I gladly will forward to our Executive Chef and his staff. We are happy to hear that your stay with us was a successful one and look forward to many more visits from you. Cordially Peter M. Leder General Manager More 

Earth
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 29, 2015

I have stayed at the Hilton Guadalajara for 14 years in a row, with different frequencies. They have never let me down. I stayed there last April, they had completely changed their Restaurant menu - Los Vitrales - and it has great new dishes. Breakfast, though, continues to be a reference for everyone in Guadalajara, it is so good and... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Wow, are we glad that you had a great time in our hotel and that you found the services, the food, the new menu and the rooms to your liking. Indeed as you say we have been refurbishing continuously and at this time we are finishing an additional floor to the Executive floor as well as we are building a... More 

NJ
Level Contributor
4 reviews
5 of 5 stars Reviewed May 27, 2015

Excellent hotel - clean, comfortable, English-speaking staff to assist you. The hotel was right across the street from the Expo Center, so we walked there every morning. The area is safe, and about a 300 pesos ($21 USD) taxi ride from the airport.

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments about our hotel. We strive to teach our staff continuously the English language in order t assist better our guests. We hope that you will come to visit us soon again and look forward to be of service to you in the near future Cordially Peter M. Leder General Manager More 

2 reviews
4 of 5 stars Reviewed May 24, 2015

Overall the hotel staff goes beyond and above to assist and help customers. Executive Floor staff very friendly and professional. Breakfast selection was very good. The evening cocktail hot food was a bit bland and could use some changes, but the staff service made up for it. The only draw back for those clients not on a business trip, is... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your very nice comments about the friendliness and the willingness of our staff to please our guest while staying in our hotel. We do apologize for the shortcommings of the canapés at the cocktail hour and are looking into the matter in order to improve things. WE do have two complimentary shuttles to two... More 

Cancun, Mexico
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 23, 2015

Everything is perfect, the service, the quality of room, excellent food with good prices. The breakfast buffet is very good. I could see that they are refurbishing the property. The staff is very helpful I would defenitely return again.

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments which make us proud to know that we have succeeded to come up to your expectations in Service, Quality of room, Food and food prices as well as the service. We thank you very much for staying with us and hope to see you soon back at our hotel Cordially Peter... More 

Coconut Creek, Florida
Level Contributor
205 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed May 21, 2015

This is the first time I stay at this hotel and although I didn't rate this place with "excellent" I will say that it is a very good hotel. I am sure they will be excellent very soon because they are working on this. Currently doing some improvements in the lobby as well as in other areas. Rooms are very... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your nice review which we appreciate very much. It is with pleasure that we inorme you that we are building a new restaurant and a new lobby bar as well as a “grab to go” restaurant close to the reception area. Hopefully we will be ready soon in order to offer you some more... More 

Satelite, Mexico
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 20, 2015

I can't recall how many times I've stayed in this hotel in the past 15 years that I've visited Guadalajara. There isn't much more to say about it other than excellent hotel, very good service and very reasonable price considering it's a Hilton. Guest rooms and common areas always in good shape and renovated when needed. The best hotel in... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your continued loyalty which we appreciate very much! It is with pleasure that we learn of your satisfaction of the very good service and the good rate you are getting in our hotel. We hope to your host for many years to come and look forward to your next visit Cordially Peter M. Leder General... More 

Spring, United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed May 18, 2015

The staff really made me feel important always willing to help and offering to help or directions to other parts of Hotel or city. The staff also learned my name and called me by my name when I would return to Hotel. The restaurant had a large variety of fresh foods from fruit, pastries and to order eggs any style... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very happy to learn that your stay in our hotel was a successful one and that you liked the willingness to serve of our staff as well as the good food and service in our restaurant. We are looking forward to be of service to you in the near future and remain Cordially Peter M. Leder General Manager More 

Canada
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 18, 2015

QUALITY: I liked its overall quality and it's way less pricey than the more posh/upscale Westin next door. And I'm glad I did *not* choose the Riu (I looked at all of its public areas to decide whether to try it on my next visit) because (1) while the Riu has a location accessible to many restaurants, bakeries and interesting... More 

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very extensive report which helps us to improve our services. We are sorry to learn that you did not like our Executive lounge which normally receives high ratings. We hope that you will give us another opportunity in the near future and remain Sincerely Peter M. Leder General Manager More 

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