Staff is efficent and with a good attitude. Rooms are old and not well mantained. When I got to my first room the air conditioning was very loud. In the second one the light bulbs of the desk lamp were already burned, meaning that they have not changed them for a while.
The light switches do not turn off many...
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I stayed here the end of April, and was impressed by the friendly service, the good sized rooms, and excellent breakfast buffet (My stay included this free - and was a treat every day).My Spanish is terrible, so it was also very nice to know everyone spoke in English after I fumbled my greetings (can't assume this in Guadalajara). I...
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Thank you very much for your very flattering comments which I have conveyed to our staff in order to let them know that they have achieved their goal in looking after our guests.
Looking forward to have the pleasure to welcome you soon back, I remain
Sincerely
Peter M. Leder
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I've stayed twice at the Hilton in Guadalajara, and really enjoyed it. The breakfast buffet in the Vitrales restaurant cannot be beat, and even the continental offerring and the evening happy hours are met with great service and variety. Granted, this hotel is very close to my office in Guadalajara, but I'd think if you were doing activities at the...
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Thank You very much for your very flattering comments. I am happy to hear that you have received the service your accustomed to. All of our associates are striving every day to achieve the highest guest satisfaction and I will let them know of your comments.
Looking forward to welcome you back soon to our Hotel, I remain
Sincerely
Peter...
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Overall, the experience at the Hilton Guadalajara was OK. The hotel is nice enough, on par with what I expect from most Hilton's. The major downside is that it's not really in walking distance to anything. The service was OK. Compared to most American chains, it was probably very good, but compared to the service level I've received at other...
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Thank you very much for your valuable comments about your last stay in our Hotel. We are very sorry to learn that we seem to have failed in providing a satisfactory service during your stay.
Be assured that we have taken note of the shortcomings and are correcting these issues. We would like to thank you for having taken the...
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Hilton Guadalajara is spacious, rooms are nicely sized. Their restaurants have good food and theijr local tequila bar makes evening enjoyable.
This is not a new place, but overall a good place to stay for business.
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We have received with great interest your valuable and very favorable comments, about the rooms, restaurants and lobby bar, which we have discussed with our staff, in order to improve continuously the service we provide to our clients and guests. All of our staff work hard in order to please our guests.
Looking forward to welcome you back soon, I...
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I was here with a collegue twice, for business reasons.
Staff is so nice and kind, they reminded about us the second time we came and were very helpful with everything. One night I had some troubles with my room neighbors, since they were making lot of noise; I called the reception and in less than 5 minutes they sent...
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We have received with great interest your valuable and very favourable comments, which we have discussed with our staff, in order to improve continuously the service we provide to our clients and guests. All of our staff work hard in order to please our guests.
We appreciate the time you have taken to let us know your impressions, and look...
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LOCATION: It's located right across the street from Guadalajara Expo, the most important exposition and congress venue in the city, so location is fine if you are attending something there. Otherwise, downtown is about 15 minutes driving.
SERVICE: Service is kind of cold and impersonal if you are expecting the mexican warmness. There's a service hotline which allows you to...
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Thank you very much for your valuable comments about your last stay in our Hotel. We are very sorry to learn that we seem to have failed in providing a satisfactory service during your stay. Be assured that we have analyzed all your points and we are taking corrective actions in order to prevent future breakdowns of this nature.
We...
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I was here on Christmas Day passing through Guadalajara for the night. Check in was really quick, which is what I wanted espacially after being in an airplane for so long. The room was beyond what I came to expect especially for the price i was offered. Not only where the beds comfortable, but the pillows where perfect for a...
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Thank you very much for your valuable comments about your last stay in our Hotel. All our team members are striving to do their best every day in order to satisfy our guests.
Looking forward to have the pleasure to welcome you back in the near future I remain.
Sincerely,
Peter M. Leder
General Manager
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The food is bad, we were going to the westin next door for breakfast because of the food. Concierge doesnt help you at all, he even send us to a mall that was closed even after I ask him if he was sure due to the date (january 1st) his name is moises. He could recommend us a place to...
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Thank you very much for your valuable comments about the food at our breakfast about your last stay in our Hotel.
We are very sorry to learn that we seem to have failed in providing a satisfactory service during your stay. Be assured that we are looking into the matter in order to prevent future breakdowns of this nature.
We...
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I had the pleasure of visiting the hilton guadalajara on 11/26/11 to 12/2/11 and it was amazing even It's a busy time of the year with the book expo, We had a experience, if u go as for my friends paulina she is in the executive floor and guille from house keeping, u will have the best service, Well I...
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Thank you very much for your valuable comments about your last stay in our Hotel. We are very happy to learn that we seem to have provided you with a satisfactory service during your stay. Be assured that I have sent a note to all of our employees involved. We would like to thank you for having taken the time...
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354 Reviews
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