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Hilton Guadalajara

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Avenida De Las Rosas 2933 | Rinconada Del Bosque, Guadalajara 44540, Mexico
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Hilton Guadalajara
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466 Reviews from our TripAdvisor Community

Traveler rating
    180
    172
    70
    29
    15
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59
54
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291
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (466)
  • Mar-May only
    (135)
  • Jun-Aug only
    (111)
  • Sep-Nov only
    (108)
  • Dec-Feb only
    (112)
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Earth
Contributor
17 reviews 17 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have stayed at the Hilton Guadalajara for 14 years in a row, with different frequencies. They have never let me down. I stayed there last April, they had completely changed their Restaurant menu - Los Vitrales - and it has great new dishes. Breakfast, though, continues to be a reference for everyone in Guadalajara, it is so good and... More 

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Wow, are we glad that you had a great time in our hotel and that you found the services, the food, the new menu and the rooms to your liking. Indeed as you say we have been refurbishing continuously and at this time we are finishing an additional floor to the Executive floor as well as we are building a... More 

NJ
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent hotel - clean, comfortable, English-speaking staff to assist you. The hotel was right across the street from the Expo Center, so we walked there every morning. The area is safe, and about a 300 pesos ($21 USD) taxi ride from the airport.

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your nice comments about our hotel. We strive to teach our staff continuously the English language in order t assist better our guests. We hope that you will come to visit us soon again and look forward to be of service to you in the near future Cordially Peter M. Leder General Manager More 

2 reviews
4 of 5 stars Reviewed 1 week ago

Overall the hotel staff goes beyond and above to assist and help customers. Executive Floor staff very friendly and professional. Breakfast selection was very good. The evening cocktail hot food was a bit bland and could use some changes, but the staff service made up for it. The only draw back for those clients not on a business trip, is... More 

Review collected in partnership with Hilton Hotels & Resorts

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your very nice comments about the friendliness and the willingness of our staff to please our guest while staying in our hotel. We do apologize for the shortcommings of the canapés at the cocktail hour and are looking into the matter in order to improve things. WE do have two complimentary shuttles to two... More 

Cancun, Mexico
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything is perfect, the service, the quality of room, excellent food with good prices. The breakfast buffet is very good. I could see that they are refurbishing the property. The staff is very helpful I would defenitely return again.

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very nice comments which make us proud to know that we have succeeded to come up to your expectations in Service, Quality of room, Food and food prices as well as the service. We thank you very much for staying with us and hope to see you soon back at our hotel Cordially Peter... More 

Coconut Creek, Florida
Top Contributor
193 reviews 193 reviews
45 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

This is the first time I stay at this hotel and although I didn't rate this place with "excellent" I will say that it is a very good hotel. I am sure they will be excellent very soon because they are working on this. Currently doing some improvements in the lobby as well as in other areas. Rooms are very... More 

Was this review helpful? Yes 1
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much indeed for your nice review which we appreciate very much. It is with pleasure that we inorme you that we are building a new restaurant and a new lobby bar as well as a “grab to go” restaurant close to the reception area. Hopefully we will be ready soon in order to offer you some more... More 

Satelite, Mexico
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't recall how many times I've stayed in this hotel in the past 15 years that I've visited Guadalajara. There isn't much more to say about it other than excellent hotel, very good service and very reasonable price considering it's a Hilton. Guest rooms and common areas always in good shape and renovated when needed. The best hotel in... More 

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your continued loyalty which we appreciate very much! It is with pleasure that we learn of your satisfaction of the very good service and the good rate you are getting in our hotel. We hope to your host for many years to come and look forward to your next visit Cordially Peter M. Leder General... More 

Spring, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff really made me feel important always willing to help and offering to help or directions to other parts of Hotel or city. The staff also learned my name and called me by my name when I would return to Hotel. The restaurant had a large variety of fresh foods from fruit, pastries and to order eggs any style... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

We are very happy to learn that your stay in our hotel was a successful one and that you liked the willingness to serve of our staff as well as the good food and service in our restaurant. We are looking forward to be of service to you in the near future and remain Cordially Peter M. Leder General Manager More 

Canada
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

QUALITY: I liked its overall quality and it's way less pricey than the more posh/upscale Westin next door. And I'm glad I did *not* choose the Riu (I looked at all of its public areas to decide whether to try it on my next visit) because (1) while the Riu has a location accessible to many restaurants, bakeries and interesting... More 

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HiltonGuadalajara, Director General at Hilton Guadalajara, responded to this review

Thank you very much for your very extensive report which helps us to improve our services. We are sorry to learn that you did not like our Executive lounge which normally receives high ratings. We hope that you will give us another opportunity in the near future and remain Sincerely Peter M. Leder General Manager More 

Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel since I always chose Hilton's when traveling, expecting the similar quality experience I always have. Not at this one. You're paying for a 4 star hotel, but they seem so worried for cost savings that the hotel feels kind of cheap. I got a room at the executive floor, but to my surprise, the dream... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are terribly sorry to learn that your stay with us was not a satisfactory one for which we really do apologize. Based on your comments we have taken preventive actions in order to ensure that we do not have this type of breakdowns in the near future. Once again thank you very much for bringing this matter to our... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 27, 2015

This is by far, the worst Hilton I have ever stayed at. - Old and filthy - Rooms smell - Poor and indifferent customer service - No vending or tobacco-shop open at night After checking in very late at night, we noticed a strong cigaret smell in our room. Called the front desk, and their response was, that this is... More 

Was this review helpful? Yes
HiltonGuadalajara, General Manager at Hilton Guadalajara, responded to this review

We are terribly sorry to learn that your stay with us was not at all a satisfactory one for which we truly apologize. Needless to say that we are very disappointed that you found the room smelling of tobacco and that the room was dirty which is unacceptable. I would like to state that unfortunately even though we are a... More 

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