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Fiesta Americana Guadalajara

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Aurelio Aceves 225, Glorieta Minerva Colonia | Vallarta Poniente, Guadalajara 44110, Mexico
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Fiesta Americana Guadalajara
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306 Reviews from our TripAdvisor Community

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Traveler rating
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    14
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (69)
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Mexico City, Mexico
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed to stay in Guadalajara for a business activity, and the closest hotel was this one. Location is simply great, facilities: old but well maintained. Service is really good, with a staff with great attitude toward customers. Just one little detail (not hotel's fault)... the train. Several cargo trains pass near this hotel, not only during daytime, but also at... More 

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Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is exactly what you see in these pictures. It's located in a very nice area. The rooms are very clean and beds were super comfortable, bathrooms were very clean and staff very friendly you have a Burger King In Front of the hotel very convenient for those travelers that don't like to have local food

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Ciudad de Mexico, México
1 review
4 of 5 stars Reviewed June 1, 2015

All the staff are very attentive and always expects a pleasant stay, since the reception staff are very attentive and seeks at all times the best customer experience. The quality of food is very good and the service room is very agile.

Review collected in partnership with this hotel

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EFRAIN2012, Director General at Fiesta Americana Guadalajara, responded to this review

It really is a pleasure to hear that you enjoyed an excellent stay here with us. Thank you very much for taking the time to share your experience with us. In each area of our hotel we are always striving to meet & exceed guest expectations ensuring that all of our guests do experience the warmth and charm that are... More 

Vancouver, Canada
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed March 29, 2015

The last time I stayed at Fiesta Americana in Guadalajara was 1997. I visited again this month for a conference. In spite of the fact that the building is aging, the hotel continues to be a fine five star hotel. The best part of it is its great service, with every individual I interacted with offering very kind and effective... More 

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Ottawa, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed January 31, 2015

Our stay at Fiesta Americana was ok for the most part, aside from the extreme language barrier, overpriced food and drinks and this one frightening experience… We were visiting some friends in Guadalajara but chose to stay at a hotel this time around to be more centralized and have easy access to public transportation. One night during our stay I... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Please receive our sincere apologies for the inconveniences we caused you in your stay or May 2014. Please rest assured that we have taken the actions to correct failures of this nature. I am grateful for the attention of sending your valuable commentaries wich allows us to identify our areas of opportunity and creating commitments to be able to offer... More 

puerto vallarta
Level Contributor
5 reviews
4 of 5 stars Reviewed December 30, 2014

I really can´t believe the review by Leo O. I stayed here for 5 nights in early December..... check in was easy, the front desk staff were very friendly and helpful and they stayed that way whenever I encountered them....always courteous...in fact I found the staff to be very friendly, always saying hello, never walking around looking down, always smiling.... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Thank you very much for your nice comments which are very valuable for us and our team. . Needless to say that we are very sorry to hear that the service in the restaurant was not a good service for which we apologize. We have discussed your concerns with the Food & Beverage Manager in order to prevent failures of... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 2, 2014

Their properties are old. The service is horrible their. Their employees are non caring and not smart at all. Talking to the wall will give you better results. Their Internet is horrible to say the least. The food at the worst hospital is better. Their prices are abusive. The rooms are old the bathrooms are old and yucky. Me family... More 

Was this review helpful? Yes 1
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 18, 2014

I stayed a week at this property (Nov 2014) on a visit to see my nephew and his family who now live in Guadalajara. On arrival, late at night, the welcome was friendly, efficient and enjoyable. The hotel lobby was spotless with gleaming marble floors. Check-in was quick and easy and my room was also very clean, well kept and... More 

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Leeds
Level Contributor
177 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
5 of 5 stars Reviewed November 17, 2014

Fantastic staff , brilliant bar staff , great food , brilliant rooms , great pool , locals are great and it's fun to stay here . But watch out for very rude American tourists who treat the staff like slaves . Brilliant breakfasts and the jack Daniels flows free from the bar man . Enjoy !

Was this review helpful? Yes 1
EFRAIN2012, Director General at Fiesta Americana Guadalajara, responded to this review

Dear Alan M. - It is a pleasure to know that the service of the staff and the breakfast of our hotel were great for you. We will be glad to serve you again in your next trip to Guadalajara, we remain. Cordially. Efrain Ortiz. More 

Puerto Vallarta, Jalisco, Mexico
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 14, 2014

Even though the hotel has a good location I do not recommend it at all. Yes, staff was nice but the hotel needs renovation asap. It is very, very old, not classy, just old, with really bad amenities from bathrooms to gym and shower gels. However, I must say that I was surprised by the quality of breakfast, perhaps it... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Many thanks for your visit and comments which will help us to improve our services. We are working on remodeling project of rooms that we hope with these changes comply the expectations of our customers. We hope you will give us the opportunity of welcoming you again to our hotel. Cordially. Efrain Ortiz- General Manager. More 

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