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Fiesta Americana Guadalajara

Certificate of Excellence
3.5 of 5
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Aurelio Aceves 225, Glorieta Minerva Colonia | Vallarta Poniente, Guadalajara 44110, Mexico
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Fiesta Americana Guadalajara
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Ranked #20 of 114 Hotels in Guadalajara
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 weeks ago
Gerardo O Vancouver, Canada
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252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Vancouver, Canada
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The last time I stayed at Fiesta Americana in Guadalajara was 1997. I visited again this month for a conference. In spite of the fact that the building is aging, the hotel continues to be a fine five star hotel. The best part of it is its great service, with every individual I interacted with offering very kind and effective... More 

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Ottawa, Canada
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 31, 2015

Our stay at Fiesta Americana was ok for the most part, aside from the extreme language barrier, overpriced food and drinks and this one frightening experience… We were visiting some friends in Guadalajara but chose to stay at a hotel this time around to be more centralized and have easy access to public transportation. One night during our stay I... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Please receive our sincere apologies for the inconveniences we caused you in your stay or May 2014. Please rest assured that we have taken the actions to correct failures of this nature. I am grateful for the attention of sending your valuable commentaries wich allows us to identify our areas of opportunity and creating commitments to be able to offer... More 

puerto vallarta
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed December 30, 2014

I really can´t believe the review by Leo O. I stayed here for 5 nights in early December..... check in was easy, the front desk staff were very friendly and helpful and they stayed that way whenever I encountered them....always courteous...in fact I found the staff to be very friendly, always saying hello, never walking around looking down, always smiling.... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Thank you very much for your nice comments which are very valuable for us and our team. . Needless to say that we are very sorry to hear that the service in the restaurant was not a good service for which we apologize. We have discussed your concerns with the Food & Beverage Manager in order to prevent failures of... More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 2, 2014

Their properties are old. The service is horrible their. Their employees are non caring and not smart at all. Talking to the wall will give you better results. Their Internet is horrible to say the least. The food at the worst hospital is better. Their prices are abusive. The rooms are old the bathrooms are old and yucky. Me family... More 

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Contributor
19 reviews 19 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 18, 2014

I stayed a week at this property (Nov 2014) on a visit to see my nephew and his family who now live in Guadalajara. On arrival, late at night, the welcome was friendly, efficient and enjoyable. The hotel lobby was spotless with gleaming marble floors. Check-in was quick and easy and my room was also very clean, well kept and... More 

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Leeds
Top Contributor
148 reviews 148 reviews
38 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed November 17, 2014

Fantastic staff , brilliant bar staff , great food , brilliant rooms , great pool , locals are great and it's fun to stay here . But watch out for very rude American tourists who treat the staff like slaves . Brilliant breakfasts and the jack Daniels flows free from the bar man . Enjoy !

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EFRAIN2012, Director General at Fiesta Americana Guadalajara, responded to this review

Dear Alan M. - It is a pleasure to know that the service of the staff and the breakfast of our hotel were great for you. We will be glad to serve you again in your next trip to Guadalajara, we remain. Cordially. Efrain Ortiz. More 

Puerto Vallarta, Jalisco, Mexico
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 14, 2014

Even though the hotel has a good location I do not recommend it at all. Yes, staff was nice but the hotel needs renovation asap. It is very, very old, not classy, just old, with really bad amenities from bathrooms to gym and shower gels. However, I must say that I was surprised by the quality of breakfast, perhaps it... More 

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

Many thanks for your visit and comments which will help us to improve our services. We are working on remodeling project of rooms that we hope with these changes comply the expectations of our customers. We hope you will give us the opportunity of welcoming you again to our hotel. Cordially. Efrain Ortiz- General Manager. More 

buffalo
Senior Contributor
39 reviews 39 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 13, 2014

Absolutely superb service, from the front desk staff to the bellman, concierges,room service. Plus, the room and bathroom are beautiful. Yes, it looks like a typical high-rise business hotel, but it's been a long time since I've seen such professionalism

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EFRAIN2012, Gerente at Fiesta Americana Guadalajara, responded to this review

It is a pleasure to know you liked our hotel, rooms and service from the staff of Fiesta americnaa Guadalajara. We hope you return soon. Thank you for your rating of 10 stars Cordially. Efrain Ortiz, General Manager More 

Alexandria
Top Contributor
116 reviews 116 reviews
30 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed November 9, 2014 via mobile

Overall, the experience was fine. Had a strange situation at check-in. I was told that my rate was too low and they were raising it, even though the pre-printed reservation they had waiting for me had the rate that I had reserved. It didn't differ by a lot, but nevertheless, it was very awkward. The rooms are a bit dated,... More 

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EFRAIN2012, Director General at Fiesta Americana Guadalajara, responded to this review

Many thanks for your visit and comment that helps us to improve the services.. We are very happy to know that you really liked the breakfast buffet ,the hotel concierge service and enjoyed the comfort of our beds. We hope that you will give us the opportunity of hosting you in your next visit to Guadalajara. Cordially. Efrain Ortiz Director... More 

Rio de Janeiro
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 25, 2014

The lobby is large and clean, the check-in was fast and the staff was courteous. The room was ready upon arrival, before the check-in time, which was great. The elevators only worked with the room card-key, and were usually not crowded. We had one meal at the hotel’s restaurant and the food and service were really good. The room was... More 

Was this review helpful? Yes 1
EFRAIN2012, Director General at Fiesta Americana Guadalajara, responded to this review

Dear Mr. Seiva. First of all please receives a cordial greeting from Fiesta Americana Guadalajara and thank you for your valuable comments on our facilities. Please accept our sincere apologies for the inconvenience que caused you with the transportation to the airport, I have personally reviewed with the staff involved and have taken the corrective measures. We hope you will... More 

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