I booked 3 rooms on my credit card for 5 nights. When we checked in we were told there would be additional charge per night above the internet rate. We told her that if she didn't honor the rate we would check out the next day and go somewhere else. She said there was nothing she could do. We even... More

We arrived at 12:30 a.m. w/my mom of 85 yrs. Priced $1, 250.00 pesos for the only Jr. pentroom they had available, they said. Room was dusty, no A/C, and no telephone. Requested another room, and after we saw them they were the same! Suddenly there were more rooms available for less price. We didn't see one because the key... More

Just did not meet expectations... I've stayed at a few hotels in Guadalajara over the past two months and all presented me with better service, room quality, free business center, and newer rooms/furnishings. More

very big rooms, big bathroom, very clean room, nice view, friendly staff special the front desk manager very professional lady, my only complain is tha food for break fast is very poor, anyway more than i expected. More

We’ve just returned from Guadalajara and stayed at the Fenix Hotel. Upon our arrival everything seemed to fine until not 1 but 4 of us had some personal items stolen from out hotel rooms. It is incredible that someone is capable of looking through our luggage and stealing from us. My assumption is that it was housekeeping also maintenance. When... More

Hi everyone.. our experince at Hotel Fenix was remarkable. they treated very good. always polite. food was good.roomservice was good.bellman on time always.front desk always took care of our needs.. this is by far the best service I have received in a foreigned country.. More

The people working there were very friendly. In words yes, but not in actions. When we checked in we asked for a room at the back side (less noisy) because we had 2 children of 3 and 5 years old. They did that, BUT they also put a lot of noisy, young people there. Talking in the hall way, slaming... More

We stayed at this hotel for a few days at the end of a two-week sojurn through Mexico. If I had not been so exhausted we would have only made it one night. We were quoted one price and charged another. When it was brought to the front desks attention they denied ever quoting us the original price. We did... More

I am in Guadalajara about 6 times a year and have always stayed at Hotel Fenix. I have seen their service and the facility deteriorate over the years, but continued supporting them and I like the location. The have recently increased their prices SIGNIFICANTLY and the service continues to get worse. Requests are ignored; you have to ask multiple times... More