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All 61 Cuernavaca hotels

Holiday Inn Cuernavaca

3.0 of 5 Hotel   |   Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
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Ranked #16 of 61 hotels in Cuernavaca
A recent review
3 of 5 stars reviewed 1 week ago
Miguel P
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85 people have reviewed this hotel

Traveler rating
    25
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Personnel at the hotel are the best from the point you park at the entrance to the room you get a great treatment. I got to stay two nights with my girlfriend, the second night we suffered heat in the room because the air conditioning control was not working and maintenance guy could not fix it. Food at buffet breakfast... More

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you very much for all your comments, about the quality of our facilities and services. We have taken note of your recommendations on our facilities, rest assured that we will follow all Regards Dirección General More

Mexico City, Mexico
Top Contributor
135 reviews 135 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just spent the last three days at the Holiday Inn in Cuernavaca on a business retreat. The facilities are quite good but could be improved. Rooms are small but ok. One of the lights in my bathroom didn't work and it never got changed. Food is just okay. The restaurant took ages to serve you whether it was full or... More

Was this review helpful? Yes 1
Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Thank you very much for letting us be your host and inform on areas of opportunity for the hotel, especially the GYM. Rest assured that your next visit will see changes in that área General Manager More

San Miguel de Allende, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Sometimes, when hotels advertise that they are 'pet-friendly' the booking process fails to take this into account. The reservation we made for this, very pretty hotel had us booking our small dog through the 'comments' section. when we arrived we were informed that the 2 dog rooms were occupied ( not by dogs) and we were put in a double-bedded... More

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Hello, thank you for your comments about your experience in Holiday Inn Cuernavaca, I apreciate to comments about service and staff. Let me check our information in web site. More

Kolkata (Calcutta), India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2014

The hotel is at a quite location with all amenities. Hotel staff is very friendly and helpful. Specially, Reception staffs (Brenda and Diana) are very nice. The pool side view rooms are nice. However, the walls are made of wood which makes it disturbing at nights.

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

thank you so much for your comment, is very interesting listen your words. More

Chapel Hill, North Carolina
Top Contributor
309 reviews 309 reviews
73 hotel reviews
115 helpful votes 115 helpful votes
4 of 5 stars Reviewed February 14, 2014

Nine of us had dinner around the pool with friends on a lovely Friday night. Service by Oscar was excellent and our various orders delivered timely. Our salads, Mexican dishes, fish vera cruz and enchiladas were delicious. Great place for friendly visit.

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Thank you for your comments, We Apreciate the oportunity listen your words about of property. More

Top Contributor
102 reviews 102 reviews
62 hotel reviews
204 helpful votes 204 helpful votes
5 of 5 stars Reviewed November 29, 2013

Thanks for a great stay. The hotel is very modern and quite quite nice. Beutiful garden. All the necessary amenities. Magnificent service. Just don't ask for the handicapped room of you may be uncomfortable. Cons: Too much noise in the morning coming from the servie staff. But everything else is nice nice nice. Will always go back. Thanks again.

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CALIFORNIA
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 22, 2013

We went for a family wedding (a weekend) and booked this hotel because of the close location to the wedding venue. The hotel is small but a really nice hotel; pretty new. It is somewhat far from the center of town but close by taxi and not expensive. The room is relatively small and the beds are doubles instead of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cuernavaca, responded to this review

Dear MEXIRICANCRG, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry about the limited power outlets. We will look into this point. I assure you the feedback of our hotel will be reviewed and most... More

TIjuana, Mexico
Top Contributor
55 reviews 55 reviews
14 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 25, 2013 via mobile

We had to stay at a different hotel for 4 nights for a conference prior to arriving here at Holiday Inn. We hadn't slept well because of hard beds and heat. We were sooooo happy when we found Holiday Inn to stay at for the rest of our visit once the conference was done. We have 3 small children with... More

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Vancouver BC
Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 24, 2013

Nice hotel good beds and bathrooms Nice pool and restaurant The hotel is a bit far from the Center of town, but it's only about $4.00 by cab. The real surprise was the Sunday brunch, great food very inexpensive.

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Coral Springs, Florida
Contributor
19 reviews 19 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 21, 2013

Surprisingly good place to stay in Cuernacava for a reasonable price.. This hotel is located in a nice part of Cuernavaca and is close to access roads. The building and pool area is well maintained.. I particularly liked the shutters they have in front of the windows that can block out 100% light.. I have seen these kind off shutters... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cuernavaca, responded to this review

Dear Paul L, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More

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Additional Information about Holiday Inn Cuernavaca

Address: Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cuernavaca 3*
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Also Known As:
Cuernavaca Holiday Inn

42 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Cuernavaca Hotel is located approximately 15 miles from the Tepoztlan archaeological Zone, 55 miles from Mexico City's Benito Juarez International Airport and 10 miles from CIVAC, Industrial Zone. The hotel is also .5 miles from the Museum botanic, 3 miles from the Courtyard of Borda and Teopanzolco Zone, and 22 miles from Tequesquitengo Lake. Hotel amenities include the two outdoor pools with jacuzzi, playground, exercise room, business center, gift shop, and restaurant - bar Las Cascadas. The hotel also offers room service, valet laundry service, a concierge, babysitting, and free parking. All rooms feature satellite TV, in-room movies, coffeemakers, hairdryers, ice keeper high-speed Internet access, wireless and data port, individual climate controls, irons and ironing boards, smoke detectors. sprinklers, voicemail, safe deposit box, and work desk and some rooms have hidrojet shower or jacuzzi and TV flat screen. All rates booked online include daily Continental breakfastat our restaurant only. ... more   less 
Number of rooms
112

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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