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Holiday Inn Cuernavaca

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Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
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Holiday Inn Cuernavaca
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117 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed March 27, 2015

From the outside this hotel seems small and unassuming, but once you get into the inner courtyard of the hotel it almost seems like you are standing in the center of courtyard you begin to feel like you are in an old hacienda. Beautiful ground two pools and open air bar and restaurant, the hotel staff was extremely attentive and... More 

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Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Deat Guest: Thank you for your all comments about to service and hotel installations. Regards General Manager More 

Atlanta, Georgia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed March 26, 2015

It is the end of March 2015 and I'm here at this hotel for a business conference in the beautiful city of Cuernavaca. The hotel is picturesque, located at a nice location not too far from the city center, has a small swimming pool with a bar nearby as well as an outdoor restaurant. The rooms are well-maintained, but upon... More 

Was this review helpful? Yes 1
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest Apreciate your comments about to service and installations, take note about your letter, let me check, I am sure that comments are very important for me Regards General Manager More 

Dublin, Ireland
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed January 24, 2015

The Holiday Inn isn't quite as luxurious as some other hotels but they do their upmost to make it as good as possible and it works! The staff are always super polite and helpful and nothing is too much The outside dinning and pool area is fab - it's like a little oasis in the middle of a hectic city... More 

Was this review helpful? Yes
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Customer: Thank you for your all comments about to service and installations. Regards General Manager More 

Cuernavaca, Mexico
Level Contributor
119 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed January 21, 2015

Tripadvisor should have a rating between "average" and "very good", meaning "good", that's my rating for this hotel. The food is ok, but the buffet for weekends is better. Very nice rooms, just make sure to ask if they are having a renovation in the premises or inside the hotel BEFORE you make your reservation, I have stayed twice here... More 

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Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you for your comments about to service and employees. Respect the guest room and food and bevarege thank you for your comments. Regards General Manager More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 20, 2014

The hotel is like all that are part of the line of this hotel. The rooms are confortable. The service is good. You can stay there. We request food to the room and it was good. The hotel is beside the Autopista Del Sol, is in a good place, near Cuernavaca and Tepoztlan.

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Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review
Google Translation

Distinguido Cliente: Sirva el presente para enviarle un cordial saludo, ocasión que aprovecho para agradecer sus comentarios acerca de la... More 

Bogota, Colombia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 18, 2014

I stayed in this wonderful hotel and wish I could continue to consider it wonderful. However, the staff at this hotel have been absolutely terrible helping me recover from a stupid mistake. I left my driver's license in the room and thought all would turn out well after I called and they located it. It took about eight more phone... More 

Was this review helpful? Yes 2
Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Customer: I am very sorry for the confusion generated by my colleagues with respect to ID, all the time your identification was in our officers. Holiday Inn Cuernavaca and and me Donaciano Hernandez General Manager, are very sorry for this incident I think confusion and lack of faith in us. I hope that you to opportunity to see you... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 3, 2014

Just stayed here for 3 nights for business. Had a very good experience. Staff were friendly and very helpful. Room was very clean and well appointed. Grounds were lush and manicured. Breakfast and lunch were included and the buffet was plentiful and good quality. Wifi is free and strong signal. I do not speak Spanish and the staff were very... More 

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you for all your comments about the service and hospitality that you received in Holiday Inn Cuernavaca. I hope tha you visit in other time our property. Regads General Manager More 

Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 16, 2014

Personnel at the hotel are the best from the point you park at the entrance to the room you get a great treatment. I got to stay two nights with my girlfriend, the second night we suffered heat in the room because the air conditioning control was not working and maintenance guy could not fix it. Food at buffet breakfast... More 

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you very much for all your comments, about the quality of our facilities and services. We have taken note of your recommendations on our facilities, rest assured that we will follow all Regards Dirección General More 

Mexico City, Mexico
Level Contributor
196 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed August 4, 2014

Just spent the last three days at the Holiday Inn in Cuernavaca on a business retreat. The facilities are quite good but could be improved. Rooms are small but ok. One of the lights in my bathroom didn't work and it never got changed. Food is just okay. The restaurant took ages to serve you whether it was full or... More 

Was this review helpful? Yes 1
Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Thank you very much for letting us be your host and inform on areas of opportunity for the hotel, especially the GYM. Rest assured that your next visit will see changes in that área General Manager More 

San Miguel de Allende, Mexico
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 28, 2014

Sometimes, when hotels advertise that they are 'pet-friendly' the booking process fails to take this into account. The reservation we made for this, very pretty hotel had us booking our small dog through the 'comments' section. when we arrived we were informed that the 2 dog rooms were occupied ( not by dogs) and we were put in a double-bedded... More 

Was this review helpful? Yes
Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Hello, thank you for your comments about your experience in Holiday Inn Cuernavaca, I apreciate to comments about service and staff. Let me check our information in web site. More 

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