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All 62 Cuernavaca hotels

Holiday Inn Cuernavaca

3.0 of 5 Hotel   |   Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
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Ranked #15 of 62 Hotels in Cuernavaca
A recent review
4 of 5 stars Reviewed October 20, 2014
Gabriel T
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94 reviews from our community

Traveler rating
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    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
18 reviews 18 reviews
7 hotel reviews
4 of 5 stars Reviewed October 20, 2014

The hotel is like all that are part of the line of this hotel. The rooms are confortable. The service is good. You can stay there. We request food to the room and it was good. The hotel is beside the Autopista Del Sol, is in a good place, near Cuernavaca and Tepoztlan.

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Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review
Google Translation

Distinguido Cliente: Sirva el presente para enviarle un cordial saludo, ocasión que aprovecho para agradecer sus comentarios acerca de la... More

Bogota, Colombia
1 review
1 of 5 stars Reviewed October 18, 2014

I stayed in this wonderful hotel and wish I could continue to consider it wonderful. However, the staff at this hotel have been absolutely terrible helping me recover from a stupid mistake. I left my driver's license in the room and thought all would turn out well after I called and they located it. It took about eight more phone... More

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Donaciano H, General Manager at Holiday Inn Cuernavaca, responded to this review

Dear Customer: I am very sorry for the confusion generated by my colleagues with respect to ID, all the time your identification was in our officers. Holiday Inn Cuernavaca and and me Donaciano Hernandez General Manager, are very sorry for this incident I think confusion and lack of faith in us. I hope that you to opportunity to see you... More

Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 3, 2014

Just stayed here for 3 nights for business. Had a very good experience. Staff were friendly and very helpful. Room was very clean and well appointed. Grounds were lush and manicured. Breakfast and lunch were included and the buffet was plentiful and good quality. Wifi is free and strong signal. I do not speak Spanish and the staff were very... More

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you for all your comments about the service and hospitality that you received in Holiday Inn Cuernavaca. I hope tha you visit in other time our property. Regads General Manager More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 16, 2014

Personnel at the hotel are the best from the point you park at the entrance to the room you get a great treatment. I got to stay two nights with my girlfriend, the second night we suffered heat in the room because the air conditioning control was not working and maintenance guy could not fix it. Food at buffet breakfast... More

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Dear Guest: Thank you very much for all your comments, about the quality of our facilities and services. We have taken note of your recommendations on our facilities, rest assured that we will follow all Regards Dirección General More

Mexico City, Mexico
Top Contributor
146 reviews 146 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed August 4, 2014

Just spent the last three days at the Holiday Inn in Cuernavaca on a business retreat. The facilities are quite good but could be improved. Rooms are small but ok. One of the lights in my bathroom didn't work and it never got changed. Food is just okay. The restaurant took ages to serve you whether it was full or... More

Was this review helpful? Yes 1
Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Thank you very much for letting us be your host and inform on areas of opportunity for the hotel, especially the GYM. Rest assured that your next visit will see changes in that área General Manager More

San Miguel de Allende, Mexico
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

Sometimes, when hotels advertise that they are 'pet-friendly' the booking process fails to take this into account. The reservation we made for this, very pretty hotel had us booking our small dog through the 'comments' section. when we arrived we were informed that the 2 dog rooms were occupied ( not by dogs) and we were put in a double-bedded... More

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Hello, thank you for your comments about your experience in Holiday Inn Cuernavaca, I apreciate to comments about service and staff. Let me check our information in web site. More

Kolkata (Calcutta), India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 20, 2014

The hotel is at a quite location with all amenities. Hotel staff is very friendly and helpful. Specially, Reception staffs (Brenda and Diana) are very nice. The pool side view rooms are nice. However, the walls are made of wood which makes it disturbing at nights.

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

thank you so much for your comment, is very interesting listen your words. More

Chapel Hill, North Carolina
Top Contributor
328 reviews 328 reviews
75 hotel reviews
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed February 14, 2014

Nine of us had dinner around the pool with friends on a lovely Friday night. Service by Oscar was excellent and our various orders delivered timely. Our salads, Mexican dishes, fish vera cruz and enchiladas were delicious. Great place for friendly visit.

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Donaciano H, Director General at Holiday Inn Cuernavaca, responded to this review

Thank you for your comments, We Apreciate the oportunity listen your words about of property. More

Top Contributor
108 reviews 108 reviews
66 hotel reviews
212 helpful votes 212 helpful votes
5 of 5 stars Reviewed November 29, 2013

Thanks for a great stay. The hotel is very modern and quite quite nice. Beutiful garden. All the necessary amenities. Magnificent service. Just don't ask for the handicapped room of you may be uncomfortable. Cons: Too much noise in the morning coming from the servie staff. But everything else is nice nice nice. Will always go back. Thanks again.

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CALIFORNIA
Contributor
17 reviews 17 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed May 22, 2013

We went for a family wedding (a weekend) and booked this hotel because of the close location to the wedding venue. The hotel is small but a really nice hotel; pretty new. It is somewhat far from the center of town but close by taxi and not expensive. The room is relatively small and the beds are doubles instead of... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cuernavaca, responded to this review

Dear MEXIRICANCRG, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry about the limited power outlets. We will look into this point. I assure you the feedback of our hotel will be reviewed and most... More

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Additional Information about Holiday Inn Cuernavaca

Address: Blvd Gustavo Diaz Ordaz 86 | Colonia Acapantzingo, Morelos, Cuernavaca 62440, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cuernavaca 3*
Number of rooms: 112
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Also Known As:
Cuernavaca Holiday Inn

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