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Hotel Jacarandas

Ave Cuauhtemoc No 133 | Col. Chapultepec, Cuernavaca 62450, Mexico
Hotel Jacarandas
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34 reviews from our community

Traveler rating
    8
    8
    8
    5
    5
See reviews for
17
7
1
3
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (34)
  • Mar-May only
    (10)
  • Jun-Aug only
    (13)
  • Sep-Nov only
    (5)
  • Dec-Feb only
    (6)
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Cuernavaca, Mexico
Top Contributor
116 reviews 116 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 3 weeks ago

A risk to sleep in this place, rest to say...there is mold all over the place and this is just the rooms, the restaurant is frankly not good. Nice service, I won't say otherwise, but the food is ugly, the portions are uneven to say the least. Beautiful gardens and apparently that's all this entire property is relying on: the... More 

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 7, 2015 via mobile

Lots of beautiful gardens, very peacefull to take walks, coffee and hot chocolate are delicious. At the restaurant I recomend to ask to be served by Manuel (very quick guy). Pools, nice as well, small, but nice and comfortable. Recomend this hotel at a 100% rate either for christmas or new year's celebration. Convinience stores are within walking distance. Drivers... More 

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Seattle
Top Contributor
902 reviews 902 reviews
84 hotel reviews
198 helpful votes 198 helpful votes
3 of 5 stars Reviewed January 5, 2015

The grounds are extensive and can be wonderful. When the river is high it's very nice to see it meandering through the grounds. The grotto swimming pool is still as fantastic as ever. The Japanese suite and the treehouse suite are showing some hardcore wear and tear. A little elbow grease would get this place back to some former glory.

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Mexico City, Mexico
Senior Contributor
41 reviews 41 reviews
22 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 12, 2014

In general, the hotel is in a good shape but to me its a little old. For what you pay now a days you can stay in better hotels in Cuernavaca. The garden inside the hotel are really beautiful. The hotel is not pet friendly they have a service with the pets but they didnt arrive so we had a... More 

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Chesterfield, England
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 9, 2008

i'm visiting curenavaca on business for 2 week, I moved from the five star hotel in Pedregal (royal pedregal hotel), to this in there eyes five star complex, which feels like a 1/2 star truck stop. I found many things wrong with my room, when i complained the manager got very rude, i was offered another room with the exact... More 

Was this review helpful? Yes 2
Park Ridge
Top Contributor
79 reviews 79 reviews
35 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 21, 2007

We didn't do a lot of research before our trip, rather just accepted our travel agent's recommendation. We visited with our two kids during the Mexican holiday weekend of November 20 and although the hotel was full, we were the only English speakers there. In terms of the staff, there was one front desk worker who did speak limited English.... More 

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A TripAdvisor Member
4 of 5 stars Reviewed April 21, 2005

My wife and I stayed at Jacarandas in April 2005 with our 4 teenage daughters. We stayed in one of the many family rooms around the main pool. With two double beds and two singles this was great value for money. The hotel is a little frayed but this only adds to the charm and the grounds are an oasis... More 

Was this review helpful? Yes 2
A TripAdvisor Member
2 of 5 stars Reviewed April 19, 2003

Somewhat dingy hotel with several small swimming pools, which were very cold. The grounds were pretty, but the food was so-so and the rooms were somewhat dingy. I'd recommend staying somewhere else in Cuernavaca. There are plenty of better options.

Was this review helpful? Yes 5
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