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Cuernavaca Racquet Club

Av. Francisco Villa 100 Fraccionamiento | Rancho Cortés, Cuernavaca 62120, Mexico
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Cuernavaca Racquet Club
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49 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Austin, Texas
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed yesterday NEW

I grew up in Cuernavaca. Fore many years the Racquet Club was a great place. The gardens are still beautiful but the building feels a bit worn and aged. Not aged as in a historic hacienda but as in dated and in need of care. My sister recommended we eat here so all three families arrived with our kids. The... More 

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Mexico City, Mexico
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 7, 2015 via mobile

I was there for a convention and the hotel was not that nice. The room was small, everything cramped, and the fan did not work well. I could hear everything that was going on in the room next door. I was not able to sleep well because of the noise. The food was ok, nothing special. The service was good,... More 

Was this review helpful? Yes 1
Hector Enrique H, Gerente at Cuernavaca Racquet Club, responded to this review
Google Translation

Antes que nada, todos los colaboradores del Hotel Racquet agradecemos el tiempo tomado para hacer su comentario. Me gustaría informarle... More 

2 reviews
4 of 5 stars Reviewed September 2, 2014

Great location from the north side of the city, excellent hotel, the hospitality is great in most areas, except in front desk, could be better. The food is good. The property is clean, the pool area is good but far from the rooms.

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GABRIELA VALENC... R, Gerente at Cuernavaca Racquet Club, responded to this review

On behalf of all the Racquet Hotel staff we thank you for your preference. Exceeding your expectations is our main concern and we work to maintain the excellence that you deserve. Your opinión is very important for us, therefore we will appreciate Your valuable time to evaluate our service, hoping that our efforts to improve our standards will be reflected... More 

Sarasota, Florida
Level Contributor
75 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed August 6, 2014

We stayed here for 5 days during a family visit to Cuernavaca, and I think another reviewer put it best when they said this is really a tennis club that happens to also have rooms for rent, rather than a hotel with a tennis club. The buildings are very old, built of stone, back in the 30s if I'm not... More 

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GABRIELA VALENC... R, Gerente at Cuernavaca Racquet Club, responded to this review

Dear Guest Your opinion is very important for us, therefore we will appreciate your valuable time to evaluate our service, hoping that our efforts to improve our standards will be reflected on your next stay with us. We thank your again your opinion and we will work to give you the service that you deserve More 

Boston, Massachusetts
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

The place was a bit expensive but the service and quality was great. The rooms are good, the gardens (with huge beautiful trees) and the food is amazing. It has tennis courts and it is in the northern part of Cuernavaca with easy access to the center of the city. The breakfast buffet is amazing.

Was this review helpful? Yes
GABRIELA VALENC... R, Gerente at Cuernavaca Racquet Club, responded to this review

We thank you for your preference and we hope that you will stay again pretty soon and follow give you the quality service that you deserve. Thank you again for sharing with us your experience More 

Mexico City, Mexico
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 14, 2014

The place is good, the staff tries to be attentive but are generally slow to respond, the location is privileged and the food is... Not bad, but somewhat inconsistent. You're very good when you eat Mexican food or cafeteria food (pancakes, waffles, fruits, hot dogs, burgers or sandwiches), but when you order the fancier options on the menu, you'll probably... More 

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GABRIELA VALENC... R, Gerente at Cuernavaca Racquet Club, responded to this review
Google Translation

Estimado Sr. Manuel, el Hotel Racquet le agradece su opinión por lo que apreciamos que se haya tomado unos minutos... More 

Fort Lauderdale, Florida
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed June 11, 2013

Grounds are beautiful but that is about it. It is a racquet club that the members decided to rent the rooms that are available but is not their core business. Staff has no experience, the only person who seems to know the infrastructure is the bellboy Jorge and the housekeepers. I ordered a coffee at the restaurant and after 45... More 

Was this review helpful? Yes 2

Travelers are raving about these Cuernavaca hotels

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 16, 2013 via mobile

Tisis not a hotel is a racquet club. The rooms are not in line with the price range, you can get much better for the price. No hot water. The surroundings are kind of nice but that is about it. Definitely not recommendable.

Was this review helpful? Yes 2
Norrköping Sweden
Level Contributor
53 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed February 19, 2013 via mobile

Some parts of this hotel are really good and some parts are mediocre or quite bad. We got a really good deal though so I probably shouldn't be too hard. It was definitely worth paying 50 eur/night for two adults and a child. The outdoor areas of the hotel are wonderful. Nice gardens, patios, pool area and even a children's... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2012

Beautiful grounds, great service, very professional staff, excellent tennis - best vacation in years.

Was this review helpful? Yes 1
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