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Barcelo Cuernavaca

3.0 of 5
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Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62450, Mexico
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Barcelo Cuernavaca
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Ranked #14 of 65 Hotels in Cuernavaca
A recent review
4 of 5 stars reviewed 6 days ago
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78 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I booked this hotel on the fly after a quick exit from a bad experience in San Miguel de Allende. I had stayed at other Barcelos in Istanbul and Casablanca and they were good hotels, so I was pretty sure I could count on the chain and I wasn't wrong. The room was clean and big with a balcony overlooking... More 

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear Guest We appreciate the time you took to send your comments help us improve the service in the future. Your comments are very nice to us, thanks you. It will be a pleasure to serve you in the future for you to see and test the improvements we have in the hotel. Thank you for choosing the Hotel Barcelo... More 

Cologne, Germany
Top Contributor
149 reviews 149 reviews
41 hotel reviews
59 helpful votes 59 helpful votes
2 of 5 stars Reviewed March 25, 2015

Even with reservations, it is an adventure to check in at the hotel. People are nice but really inefficient. As you check in they charge your credit card in advance. The surprise is that if you want to charge anything to the room like drinks, they say you have a zero balance. A real hassle. Service at breakfast is amazingly... More 

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Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear guest, We appreciate the time you took to post your comments will help us improve in the future. I regret what happened in your past stay in our hotel. We hope you will give us the opportunity in the future to welcome you back to try and verify the improvement in the care of our employees and the restaurant... More 

Travelers are raving about these Cuernavaca hotels

Salmon, Idaho
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 13, 2015

I stayed two nights here. Service of staff is outstanding. Room was exceptionally clean. Wifi in room. Beds comfortable. All the amenities a U.S. traveler would expect. Safe off-street parking. The inner courtyard featured a nice clean pool, beautiful landscaping, and for those with kids a nice enclosed playground area. Outdoor dining available in this courtyard had a very inviting... More 

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Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review
Google Translation

Estimado Sr. Lozano, un cordial saludo. Agradecemos el tiempo que se tomó para enviarnos sus comentarios, esto nos ayuda a... More 

tepic, nayarit, mexico
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

The staff was efficient - friendly and helpful. Doormen and bell boys were always ready to assist. The breakfast buffet was very complete - included a good variety of fresh tropical fruit. We would definitely return to this hotel the next time we visit Cuernavaca, but stay longer than just a week- end.

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Boulder, Colorado
Contributor
16 reviews 16 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed at the Barcelo Ejecutivo Hotel in mid-March 2014. I was very surprised at its updated, exceptionally clean rooms, since it was ranked as a three star hotel. When we arrived, we were upgraded to a newer section of the Hotel, where our downstairs room opened to the pool area. The pool was heated, so we enjoyed each evening... More 

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review
Google Translation

Estimado huésped: Cordiales saludos desde la ciudad de la eterna primavera, agradecemos sus comentarios y es un placer saber que... More 

Treviso, Italy
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 6, 2013

I stayed twice in this hotel and I really enjoyed comfortable beds and a very good breakfast. Staff in very nice and polite. Room are clean and well maintained. I didn't find this hotel noisy at all. I definitely recommend this place.

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear friends. Thank you very much for taking the time to write to us, for the whole team BARCELÓ HOTEL Cuernavaca is very important your opinion and thanks to this day corresponding improvements are made to provide the service you deserve. Farewell thanking in advance for your kindness and reminding him that his comments are very important to us. Hoping... More 

München
Top Contributor
65 reviews 65 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed May 8, 2013

I made a fixed booking through Barcelo's website and got a price in USD. When arriving at the hotel I was asked for a price in mexican pesos that was 40% higher and they did not care about my printouts. After a long discussion I talked them down to a price only 15% higher - also a booking for a... More 

Was this review helpful? Yes 3
Juan C, Director of Sales at Barcelo Cuernavaca, responded to this review

Dear Mr. Stone First of all receive a warm welcome from the HOTEL BARCELÓ Cuernavaca. Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you. Rest assured that action will be taken for this inconvenience, appreciate your valuable comments... More 

Cozumel, Mexico
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2012

PROS Very calm n quiet hotel The rain shower in bathroom is much better than any luxurious 5 star hotel The room n bathroom are spacious, clean , modern and with balcony. It has full service mexican restaurant with fresh juice n nice breakfast at morning. Room has hair dryer, iron, ironing board to keep on bed, coffee n coffee... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear friends, First of all get a warm greeting from the Barcelo Cuernavaca. Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you. Rest assured that action will be taken for this inconvenience, we appreciate your valuable comments and... More 

Cancun
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2012

I am partial to small hotels. Detest crowds and noise.A very short trip for a wedding but am really thinking of swtaying a longer period of time. Just what the doctor ordered! Beautiful gardens, great architecture, lowrise and the staff is extremely friendly and courteous, Cuernavaca, the city of eternal spring has always amazing gardens and this resort is certainly... More 

Was this review helpful? Yes 2
London
Top Contributor
62 reviews 62 reviews
28 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 2, 2012

This little hotel is a jewel. We stayed with another couple for three days at the Barceló. We wanted to hang out by the pool and relax. The hotel is very well located off Av. Plan the Ayala a short taxi ride to the city centre. There is not much to do in the centre, but the Cathedral, Palacio de... More 

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