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Barcelo Cuernavaca

3.0 of 5
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Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62450, Mexico
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90 Reviews from our TripAdvisor Community

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Traveler rating
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    39
    16
    8
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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    (90)
  • Mar-May only
    (26)
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    (26)
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    (21)
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    (17)
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Webster
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

We were in room 110 on bottom floor by the stairs. Very noisy location...people passing by talking loudly all hours of the night and car alarms going off. Would recommend different floor or area. A very strong sewage smell came from bathroom sink in waves. Pretty disgusting. There were bathroom amenities such as razor, shower caps...but no soap at sink... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear guest: Infinitely thank us your comments. We are working and will continue in this line of improving our services and facilities. After his comments on the internet, immediate steps to correct this problem were taken. We are carrying out works on site, so soon you may enjoy if you grant us the privilege of a remodeled facilities. Kindest regards... More 

Madrid, Spain
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 30, 2015

I stayed at this hotel for a wedding I was attending. I am not sure if there are better hotels in the area, but this hotel was really outdated. Its just very old, there is not even an elevater, only stairs from stone (as in stone you find in the street). I was afraid to turn on the airco, as... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear Guest: We deeply appreciate that you convey us your commentary and experience, on my behalf and the entire staff of the hotel, I want to extend my deepest apologies. I am pleased to inform you that, the Hotel is under reshuffle process to improve all our areas, In order to provide our guests, quality and good service. Hoping that... More 

Travelers are raving about these Cuernavaca hotels

Denver
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed May 18, 2015

I booked this hotel on the fly after a quick exit from a bad experience in San Miguel de Allende. I had stayed at other Barcelos in Istanbul and Casablanca and they were good hotels, so I was pretty sure I could count on the chain and I wasn't wrong. The room was clean and big with a balcony overlooking... More 

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear Guest We appreciate the time you took to send your comments help us improve the service in the future. Your comments are very nice to us, thanks you. It will be a pleasure to serve you in the future for you to see and test the improvements we have in the hotel. Thank you for choosing the Hotel Barcelo... More 

Cologne, Germany
Level Contributor
171 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed March 25, 2015

Even with reservations, it is an adventure to check in at the hotel. People are nice but really inefficient. As you check in they charge your credit card in advance. The surprise is that if you want to charge anything to the room like drinks, they say you have a zero balance. A real hassle. Service at breakfast is amazingly... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear guest, We appreciate the time you took to post your comments will help us improve in the future. I regret what happened in your past stay in our hotel. We hope you will give us the opportunity in the future to welcome you back to try and verify the improvement in the care of our employees and the restaurant... More 

Salmon, Idaho
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 13, 2015

I stayed two nights here. Service of staff is outstanding. Room was exceptionally clean. Wifi in room. Beds comfortable. All the amenities a U.S. traveler would expect. Safe off-street parking. The inner courtyard featured a nice clean pool, beautiful landscaping, and for those with kids a nice enclosed playground area. Outdoor dining available in this courtyard had a very inviting... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review
Google Translation

Estimado Sr. Lozano, un cordial saludo. Agradecemos el tiempo que se tomó para enviarnos sus comentarios, esto nos ayuda a... More 

tepic, nayarit, mexico
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 1, 2014 via mobile

The staff was efficient - friendly and helpful. Doormen and bell boys were always ready to assist. The breakfast buffet was very complete - included a good variety of fresh tropical fruit. We would definitely return to this hotel the next time we visit Cuernavaca, but stay longer than just a week- end.

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Boulder, Colorado
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed March 20, 2014

We stayed at the Barcelo Ejecutivo Hotel in mid-March 2014. I was very surprised at its updated, exceptionally clean rooms, since it was ranked as a three star hotel. When we arrived, we were upgraded to a newer section of the Hotel, where our downstairs room opened to the pool area. The pool was heated, so we enjoyed each evening... More 

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review
Google Translation

Estimado huésped: Cordiales saludos desde la ciudad de la eterna primavera, agradecemos sus comentarios y es un placer saber que... More 

Treviso, Italy
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 6, 2013

I stayed twice in this hotel and I really enjoyed comfortable beds and a very good breakfast. Staff in very nice and polite. Room are clean and well maintained. I didn't find this hotel noisy at all. I definitely recommend this place.

Was this review helpful? Yes 1
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear friends. Thank you very much for taking the time to write to us, for the whole team BARCELÓ HOTEL Cuernavaca is very important your opinion and thanks to this day corresponding improvements are made to provide the service you deserve. Farewell thanking in advance for your kindness and reminding him that his comments are very important to us. Hoping... More 

München
Level Contributor
65 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 8, 2013

I made a fixed booking through Barcelo's website and got a price in USD. When arriving at the hotel I was asked for a price in mexican pesos that was 40% higher and they did not care about my printouts. After a long discussion I talked them down to a price only 15% higher - also a booking for a... More 

Was this review helpful? Yes 3
Juan C, Director of Sales at Barcelo Cuernavaca, responded to this review

Dear Mr. Stone First of all receive a warm welcome from the HOTEL BARCELÓ Cuernavaca. Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you. Rest assured that action will be taken for this inconvenience, appreciate your valuable comments... More 

Cozumel, Mexico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 16, 2012

PROS Very calm n quiet hotel The rain shower in bathroom is much better than any luxurious 5 star hotel The room n bathroom are spacious, clean , modern and with balcony. It has full service mexican restaurant with fresh juice n nice breakfast at morning. Room has hair dryer, iron, ironing board to keep on bed, coffee n coffee... More 

Was this review helpful? Yes
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear friends, First of all get a warm greeting from the Barcelo Cuernavaca. Thank you very much for taking the time and for making us part of your comments by reference, because it can make continuous improvements in our service and attention to you. Rest assured that action will be taken for this inconvenience, we appreciate your valuable comments and... More 

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