We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Barcelo Cuernavaca

Hotel website
Hotel deals
Coronel Amumada 203 | Colonia Lomas del Mirador, Cuernavaca 62450, Mexico
Offers & Announcements
Up to 35% discount
Book on
TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Barcelo Cuernavaca
View Map
Add Photo Write a Review

114 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Zurich, Switzerland
Level Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 20, 2015

Spent only one night at Barcelo Cuernavaca. I think there where only few guests, so it was very quite (stayed in room 909). Big room, good ac, big bathroom and a nice balcony. Close to the center and other places of interest. Taxis waiting in front of the hotel tend to charge a lot compared to the ones you can... More 

Helpful?
Thank Rafael_Baur
Juan C, Subdirector at Barcelo Cuernavaca, responded to this review

Dear guest, a cordial greeting.Thank you for choosing the Barcelo Cuernavaca Hotel and sharing their experience with other guests. Your comments motivate us to do better in the future, be taken into account comments regarding taxis is of utmost importance to us. It will be an honor to welcome you again for you to see and check the improvements we... More 

San Francisco, California
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 15, 2015

The staff at the hotel are very friendly and helpful. The new wing of the hotel is very nice. I did not have problems with noise. The location is a short taxi ride from the bus station and the town center. The breakfast is delicious. The wi-fi in the room worked great.

Helpful?
Thank Terri T
Juan C, Subdirector at Barcelo Cuernavaca, responded to this review

Dear guest, a cordial greeting. Thank you for choosing the Barcelo Cuernavaca hotel and sharing their expertise with others . Your comments motivate us to do better in the future and it is very gratifying to know that your stay has been wonderful , that is our goal . It will be an honor to welcome you again in the... More 

Honolulu, Hawaii
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 11, 2015

I tend to only write reviews of "avoid" places, so I might seem like a total malcontent traveler. I've stayed all over Mexico, and the cheaper places are more interesting, fun and friendly, and the pricier places tend to be more "sanitized". This place was simply too expensive for what you get. it was around USD $110, which is ridiculous.... More 

Helpful?
Thank Tom E
Juan C, Subdirector at Barcelo Cuernavaca, responded to this review

Dear guest: We greatly appreciate your comments, even negative makes us see our mistakes and correct them, so they don´tt happen again and face them in the best way possible. We offer the most sincere apology on behalf of the hotel and all the staff for these inconvenients, thanking your comments to take appropriate action as it is of utmost... More 

Travelers are raving about these Cuernavaca hotels

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 13, 2015

This is a good stay, kind of noisy if you get a "street view" room, restaurant is OK, pool is a very relaxing spot. Watch out, because they charge for the water bottles inside the room. Lobby and personnel are very helpful

Helpful?
Thank Hugo E
Juan C, Subdirector at Barcelo Cuernavaca, responded to this review

Dear Guest, a cordial greeting. We appreciate the time spent to send us your comments and having chosen the Hotel Barcelo Cuernavaca and share their expertise with others. Your comments motivate us to do better in the future, we welcome your observations will be taken into account to improve our service. Hope you can visit us again. Best regards More 

Mexico City
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed August 10, 2015

We arrived at 8 p.m., exactly when the pools were supposed to close, but at our request they kept the pool open until 10 p.m. so our kids could enjoy. And then, to our surprise, we stepped into the pool and it was WARM!!!!! We had a wonderful evening swim and enjoyed the pool the whole next day. The room... More 

Helpful?
Thank Becky-2006
Juan C, Subdirector at Barcelo Cuernavaca, responded to this review

Dear guest. Thank you for choosing the Barcelo Cuernavaca hotel and share their expertise with others. Your comments encourage us to do better in the future, it is surprising to learn that your stay at the hotel was nice. We will consider comments on the prices of our restaurant menu as it is of utmost importance to us. . It... More 

Webster
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

We were in room 110 on bottom floor by the stairs. Very noisy location...people passing by talking loudly all hours of the night and car alarms going off. Would recommend different floor or area. A very strong sewage smell came from bathroom sink in waves. Pretty disgusting. There were bathroom amenities such as razor, shower caps...but no soap at sink... More 

Helpful?
Thank FitLikeAmy
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear guest: Infinitely thank us your comments. We are working and will continue in this line of improving our services and facilities. After his comments on the internet, immediate steps to correct this problem were taken. We are carrying out works on site, so soon you may enjoy if you grant us the privilege of a remodeled facilities. Kindest regards... More 

Madrid, Spain
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 30, 2015 via mobile

I stayed at this hotel for a wedding I was attending. I am not sure if there are better hotels in the area, but this hotel was really outdated. Its just very old, there is not even an elevater, only stairs from stone (as in stone you find in the street). I was afraid to turn on the airco, as... More 

Helpful?
Thank Lindab1986
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear Guest: We deeply appreciate that you convey us your commentary and experience, on my behalf and the entire staff of the hotel, I want to extend my deepest apologies. I am pleased to inform you that, the Hotel is under reshuffle process to improve all our areas, In order to provide our guests, quality and good service. Hoping that... More 

Denver
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed May 18, 2015

I booked this hotel on the fly after a quick exit from a bad experience in San Miguel de Allende. I had stayed at other Barcelos in Istanbul and Casablanca and they were good hotels, so I was pretty sure I could count on the chain and I wasn't wrong. The room was clean and big with a balcony overlooking... More 

Helpful?
1 Thank Freedomtogo
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear Guest We appreciate the time you took to send your comments help us improve the service in the future. Your comments are very nice to us, thanks you. It will be a pleasure to serve you in the future for you to see and test the improvements we have in the hotel. Thank you for choosing the Hotel Barcelo... More 

Cologne, Germany
Level Contributor
192 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed March 25, 2015 via mobile

Even with reservations, it is an adventure to check in at the hotel. People are nice but really inefficient. As you check in they charge your credit card in advance. The surprise is that if you want to charge anything to the room like drinks, they say you have a zero balance. A real hassle. Service at breakfast is amazingly... More 

Helpful?
1 Thank HugoD33
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review

Dear guest, We appreciate the time you took to post your comments will help us improve in the future. I regret what happened in your past stay in our hotel. We hope you will give us the opportunity in the future to welcome you back to try and verify the improvement in the care of our employees and the restaurant... More 

Salmon, Idaho
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 13, 2015

I stayed two nights here. Service of staff is outstanding. Room was exceptionally clean. Wifi in room. Beds comfortable. All the amenities a U.S. traveler would expect. Safe off-street parking. The inner courtyard featured a nice clean pool, beautiful landscaping, and for those with kids a nice enclosed playground area. Outdoor dining available in this courtyard had a very inviting... More 

Helpful?
Thank MELAS_5
Juan C, Director Comercial at Barcelo Cuernavaca, responded to this review
Google Translation

Estimado Sr. Lozano, un cordial saludo. Agradecemos el tiempo que se tomó para enviarnos sus comentarios, esto nos ayuda a... More 

Questions? Get answers from hotel staff and past guests. Ask a question

98 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (88)
Viewed
View from room (2)
Viewed
Room/suite (30)
Viewed
Pool/beach area (7)
Viewed
Dining (3)
Viewed
Hotel & grounds (15)
Viewed
Bathroom (13)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Other (7)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Cuernavaca hotels
1.0 mi away
Holiday Inn Cuernavaca
Holiday Inn Cuernavaca
#14 of 65 in Cuernavaca
4.0 of 5 stars 145 reviews
1.9 mi away
Holiday Inn Express Hotel & Suites Cuernavaca
3.0 mi away
Hotel VF
Hotel VF
#15 of 65 in Cuernavaca
4.0 of 5 stars 70 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Quinta Las Flores
Quinta Las Flores
#10 of 65 in Cuernavaca
4.5 of 5 stars 66 reviews
1.3 mi away
Las Casas B+B Hotel
Las Casas B+B Hotel
#1 of 65 in Cuernavaca
4.5 of 5 stars 252 reviews
1.6 mi away
Hotel Ilebal
Hotel Ilebal
#23 of 65 in Cuernavaca
3.5 of 5 stars 55 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay