We came in a group of 8 late in the afternoon and arrive to the hotel. Rooms had no water, they were dirty and when we arrived to the bedroom I found a scorpion two inches big Since we were tired had to stay they and killed it. Next morning I asked for a refund or deduction in the terrible... More

I was desperate when I found this hotel. It looks very nice on the outside. The rooms are very basic and I mean basic. I had to ask for a lamp so I could read. There were no blankets. I woke up cold and had to put on extra clothes. There is a couch to sit on but you cannot... More

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed kosher... We arrived at the room and there was no AC (management said we didn't... More

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have been unhelpful in this matter and I have had to take it up with my... More

This is the worst hotel I ve ever been. They don´t have personal security. My bag was stolen inside my own room. They have non sense of customer service.

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude and not interested in accomodating us. Even after we complain about some issues, they did... More

The Hotel was not organized - our rooms weren't ready when we arrived at 5:30 p.m. even though they claimed check in time was 3:00 and were not what we had expected. The site for the hotel advertised air conditioning which the hotel did not have - our hotel confirmations included a complimentary breakfast which they denied and did not... More