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All 61 Cuernavaca hotels

Puerta Paraiso Hotel Cuernavaca

3.0 of 5 Hotel   |   Avenida Domingo Diez 1099 | Col. Empleado, Cuernavaca 62250, Mexico
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Puerta Paraiso Hotel Cuernavaca
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36%
Ranked #46 of 61 hotels in Cuernavaca
A recent review
3 of 5 stars Reviewed February 2, 2014
Gina M Miami Beach, Florida
  • Reviews (46)
  • Photos (12)
  • Prices
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  • Room tips (3)
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46 people have reviewed this hotel

Traveler rating
    11
    6
    8
    5
    16
See reviews for
15
8
2
10
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Miami Beach, Florida
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 2, 2014

I came to this hotel as a business traveler with the goal of having a strong internet connection. Although I found it to be very business friendly, with great wifi, it was also noisy. I could hear every conversation and every foot step outside my door. The staff was wonderful and the breakfast, which comes at an extra cost, was... More

Was this review helpful? Yes
suitesparaiso, Gerente at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimada Gina, para nosotros usted es lo mas importante, estaremos mejorando nuestros servicios para que usted quede completamente satisfecha Atte.... More

Mexico City, Mexico
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 29, 2013

I came to this hotel as I wanted to have a little time for myself and relax. Hotel is located very close to several interesting points on the city, no more of 10 minutes from downtown, 15 minutes to main comercial streets but at the same time is quiet. This hotel had some upgrades in 2010 or so, the pool... More

Was this review helpful? Yes
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, le agradecemos la opinión que comparte acerca de nuestro hotel. Nuestro interes es mejorar constantemente la calidad en... More

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 28, 2013

We came in a group of 8 late in the afternoon and arrive to the hotel. Rooms had no water, they were dirty and when we arrived to the bedroom I found a scorpion two inches big Since we were tired had to stay they and killed it. Next morning I asked for a refund or deduction in the terrible... More

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suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review
Google Translation

Estimado huesped, lamentamos mucho lo que le sucedió, pero Efrén Peréz no labora con nosotros, no conocemos a esta persona.... More

Salisbury, Massachusetts
Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 25, 2013

I was desperate when I found this hotel. It looks very nice on the outside. The rooms are very basic and I mean basic. I had to ask for a lamp so I could read. There were no blankets. I woke up cold and had to put on extra clothes. There is a couch to sit on but you cannot... More

Was this review helpful? Yes 1
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear Guest, thank you for your critical, we will consider your feedback to make improvements to our facilities. We hope to have him back and give us the opportunity to serve you as you deserve. More

Madison, Wisconsin
Top Contributor
181 reviews 181 reviews
72 hotel reviews
86 helpful votes 86 helpful votes
2 of 5 stars Reviewed May 26, 2012

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really?

Was this review helpful? Yes 1
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 31, 2011

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed kosher... We arrived at the room and there was no AC (management said we didn't... More

Was this review helpful? Yes 1
Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 6, 2010

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have been unhelpful in this matter and I have had to take it up with my... More

Was this review helpful? Yes 1
suitesparaiso, Director de Relaciones Públicas at Puerta Paraiso Hotel Cuernavaca, responded to this review

Dear Guest, I very much regret what happened during your stay, we have taken steps on the staff with which we, as this was an oversight on our part, as was reported this situation to the bank to no longer engage in this type errors. I tell him that we are constantly improving processes with expert consultants in the hospitality... More

mexico
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 7, 2007

This is the worst hotel I ve ever been. They don´t have personal security. My bag was stolen inside my own room. They have non sense of customer service.

Was this review helpful? Yes 2
suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel Cuernavaca, responded to this review

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More

Mexico City
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 29, 2006

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude and not interested in accomodating us. Even after we complain about some issues, they did... More

Was this review helpful? Yes 5
suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel Cuernavaca, responded to this review

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More

A TripAdvisor Member
1 of 5 stars Reviewed June 3, 2003

The Hotel was not organized - our rooms weren't ready when we arrived at 5:30 p.m. even though they claimed check in time was 3:00 and were not what we had expected. The site for the hotel advertised air conditioning which the hotel did not have - our hotel confirmations included a complimentary breakfast which they denied and did not... More

Was this review helpful? Yes 1
suitesparaiso, Public Relations Manager at Puerta Paraiso Hotel Cuernavaca, responded to this review

In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More

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Additional Information about Puerta Paraiso Hotel Cuernavaca

Also Known As:
Paraiso Hotel Cuernavaca
Address: Avenida Domingo Diez 1099 | Col. Empleado, Cuernavaca 62250, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Morelos > Cuernavaca
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #46 of 61 hotels in Cuernavaca
Price Range (Based on Average Rates): $
Hotel Class:3 star — Puerta Paraiso Hotel Cuernavaca 3*
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Amenities

Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Class
Number of rooms
116

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