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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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567 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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Oakland, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed at the Viceroy for 7 nights and it was fabulous! The staff was friendly, the food was delicious and the location, the room and the beach was spectacular. We've stayed at other 5 Star hotels in Mexico but they didn't feel as authentic. The Viceroy felt more like an authentic Mexico vacation—the food, the delicious Margaritas, the beautiful... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear betty k, thank you very much for your nice feedback, I know that our employees love to read what our guests are saying. Rest assured that your constructive feedback is in good hands, we have started alreday with some of the changes and recommendations you have identified on property, both in regards to equipment and support like wifi as... More 

Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

we recently stayed at the Viceroy for 5 days and nights. It is a beautiful property, well maintained and very well staffed. All the staff are pleasant and helpful from check-in to bartenders, beach attendants, etc. we stayed in Room #1 which is a smaller room but only a few steps to the beach and our porch was literally oceanfront!... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear amashbree, thank you very much for your time in flling out your review, I appreciate that you enjoyed your stay and that you felt relaxed and rejuvenated, this is for sure what we are trying to accomplish with our guests. We hope to be able to welcome you back son Warm regards More 

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

The property is very nice, gorgeous landscaping, very large rooms. The beach is fantasic. Loved that it wasn't at all crowded, always lots of room on the beach, at the pool. Great Happy Hour every evening. Fantastic, friendly service. Food was very good too!

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear hannahyta, thank you for your wonderful comments, we are glad that you enjoyed your stay and your culinary experience with us, come back soon Sunny regards More 

Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great hotel, excellent facilities and superb service. We loved everything about this hotel plus they let us take our dog which was the best! The food is very good, good bar service. The wifi is a little slow.. We will be returning soon!

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear marsanmuj, thank you for your comments about our property and F&B offerings; our employees love to hear feedback; we hope that you will join us again soon with your puppy..... Have a great summer More 

walnut creek, ca
Top Contributor
53 reviews 53 reviews
28 hotel reviews
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I have visited this property five times since 2002 when we first fell in love with the original Villa del Sol. Whenever you return to a favorite resort you naturally have a certain amount of concern when you hear ownership has changed. However, from the moment we arrived we enjoyed the friendly, warm hospitality that made this... More 

Was this review helpful? Yes 3
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear amp94596, thank you for your nice comments and finding the time to write here on Tripadvisor. I am very glad that we have been able to win you over as a return guest for so many years, rest assured that we do not take this for granted; you have my promise that we will continue on improving the property... More 

San Clemente, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I really fell in love with Zihuatanejo Mexico after staying at the Viceroy Zihuatanejo. The ocean and sand were flawless, and the mild perfect weather was also a huge plus compared to some of the other areas in Mexico that I have done events. Beyond that- The hotel and spa staff made my trip truly memorable and I can't wait... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear KristaJon, thank you for taking the time to write about your wonderful experience with us. Zihuatanejo is a great vacation destination and Playa La Ropa one of the best beaches in Mexico.Thank you for having been part of the 'family' down here, hopefully we will be able to welcome you back soon More 

Cleveland, Ohio
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I just returned from a 4 day trip to Viceroy Z. This was our first trip to Western Mexico, since we usually visit the Mayan Riviera. I specifically chose this resort since it advertised daily yoga instruction on the website with pictures of group classes on the beach. Well...that proved to be completely misleading. THERE ARE NO... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear ciaobella, thank you for your time in writing this review, your comments are very much appreciated. As you have pointed out, yoga is only available on appointment, please be aware though that we have just added paddle board yoga to our programming as well. Wellness is a key part of the Viceroy Zihuatanejo, hopefully you are interested to try... More 

2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My mother, sister and I were so excited to return to this property. We visited when it was The Tides, and it was truly spectacular then. Unfortunately, that is not the current case. The beach is still great, but that is the only plus. Here is the bad, (yes there is a LOT of BAD): -The food was terrible, my... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Krissy H, thank you for your feedback on tripadvisor; I am a little bit surprised that you think that the property looks run down as we have put a lot of efforts forward in regards to resort maintenance and landscaping; we have a lot of employees who have been working here on property since more than 15 years and... More 

Fort Lauderdale, Florida
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I just returned from our second stay at the Viceroy in Zihuatanejo Mexico and we loved this place even more the second time around. We stayed at a two bedroom beach suite (BS1) and our patio was 4-5 steps from the beautiful beach of Playa La Ropa. The room was exquisite and each day the staff arranged... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear George J, thank you for your time in writing your comments, your nice comments about your Beach Suite, the facilities and services are appreciated. Our staff is as much looking forward to welcoming you back as you are visiting us again in December..... looking forward to having you back soon More 

Los Angeles, California
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

I recently (3/15-3/17) attended a Forum Retreat, and came back impressed and satisfied with the service and treatment my group received. Everything from the food, activities, and services are pure quality and 5 star service. Our group dealt with Angelica Celestino, from their Groups division, she worked with us for several months prior to our trip to ensure our short... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sharon G, thank you very much for your nice comments, I know that our employees appreciate them, especially the employee you highlighted. Let us know if we can assist you in the future, hoping that you will visit us again soon......warm regards More 

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