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All 81 Zihuatanejo hotels

Viceroy Zihuatanejo

4.5 of 5 Resort   |   Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Viceroy Zihuatanejo
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88%
Ranked #15 of 81 hotels in Zihuatanejo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
LuisAlbaK Mexico City, Mexico
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477 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Mexico City, Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed again this year for easter at the Viceroy and the experience was amazing! Great food, really quiet and comfortable beach, great cooking, amazing staff and a great experience at the Spa (ask for Modesta). Make sure to reserve one of the big hanging beds at the beach!

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Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear LuisAlbaK, Warmest greetings from Viceroy Zihuatanejo !! It was a true pleasure to have you stay with us again, we are pleased to learn that you enjoyed the facilities, food, service and the hospitality of our employees. I am looking forward to be able to host you or your family and friends here at the Viceroy Hotel Zihuatanejo in... More

San Diego, California
Contributor
11 reviews 11 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Im in love with this place, second time we come for businness with a big group of people and their staff is the best, accomodations and food are just so refined.. Their food is the best, fresh seafood and the service provided to make the conference a success wS the attn to details the whole time

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Vicky K, Was a pleasure to have you with us again I am glad to learn that you enjoyed our services and facilities. Looking forward to welcome back to all of you next year. Thank you for your preference !! Best regards, Martin Kipping Martin Kipping More

Los Angeles, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Pros: The hotel is located on the nicest beach in Zihuatanejo and the staff on the beach did an excellent job of keeping the area clean. The food on the beach (not from the hotel) was very tasty! The broken AC mentioned below was promptly fixed both times it stopped working. Cons: The hotel is really a 3 star hotel... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MinkuC, thank you very much for the feedback you have provided to us. My apology that we have not been able to meet your expectations here on property as well as through the local vendors we use. Service consistency is where we are striving for constantly, we are looking for service consistency and product offerings; it seems that were... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 5, 2014

What a let down. When we first made our reservation we decided to upgrade to a Lagoon Suite. The resort was about half full but for some reason they put us in a room located about 50 feet from the front desk. That foot traffic was the least of the problem. About 75 feet from our room were barking dogs,... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MichaelFromNY, first of all my apology for your experiences with us here in our hotel in Zihuatanejo. I am very sorry about the noise issues you have experienced in this otherwise very quiet neighbourhood on Playa La Ropa as well as the service glitches you have observed while on property. We are striving for excellence here at the Viceroy... More

Santa Rosa, California
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

What a fabulous resort. I cannot say tell you every positive experience I had at the viceroy hotel in zihua. It would take wayyy too long. From our reception by Hector, to birthday cake for dessert watching the sunset by the ocean. Quite a special way to celebrate my 33rd bday and our honeymoon. We stayed 14 nights at viceroy... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MikeandMeliss, Read these comments motivate us to continue providing a quality service you deserve. Thank you for choosing us to spend your honeymoon. We hope to welcome you back and not to distance future. Gracias, Martin Kipping More

Saint Paul, Minnesota
Contributor
12 reviews 12 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 2, 2014

Great location on La Ropa beach which is very lovely and swimmable. Close to the downtown area and many restaurants. You can get around for under $5 USD one way. The weather in Zihuantanejo was amazing. Very warm every day 85-90 degrees - on the beach a very nice breeze. Be sure and get as close to the beach as... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear AbbeyD07, thank you very much for your feedback you have provided to us. Although I do appreciate your good comments about our food, I would like to apologize for the issues you have experienced in regards to the service on the beach and the beach cleanliness. Rest assured that we do have a team of dedicated employees to ensure... More

2 reviews
5 of 5 stars Reviewed February 25, 2014

epic staff, food, location and rooms. highly recommend this resort to all!!! we spent 4 nights and the weather could not of been better. again, viceroy hospitality is over the top and five stars! thank you for a great event and can't wait to be back.

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bespaboise, thank you very much for your nice comments, we hope to be able to welcome you back soon to stunning Playa La Ropa Warm regards More

Bellevue
Top Contributor
51 reviews 51 reviews
12 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed February 20, 2014 via mobile

I know for a fact there are more striking properties on the cliffs overlooking the bay, but if you want a full service stay directly on the sand ths is an excellent choice. Food is average, but you want to eat on your property anyway unless you are staying at tentciones. Staff ate all incredibly friendly and helpful. Ample on... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Washington Traveller_001, thank you very much for your comments in regards to your stay, I am very happy that you enjoyed Viceroy Zihuatanejo and especially Playa La Ropa,which as you know, has so much to offer; we are blessed to be located on one of the most stunning beaches in Mexico and having employees who love to cater to... More

Seattle, WA
Top Contributor
66 reviews 66 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 16, 2014

We have stayed at the hotel twice before - once 12 years ago on our honeymoon and again 2 years ago for our 10th wedding anniversary. Both stays were before the recent change in ownership to the Viceroy. Both the past stays were better than our most recent stay. While we were thrilled to be upgraded from a garden view... More

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MelissaDaveSeattle, I am very sorry to hear that you did not enjoy your meal experience at La Marea restaurant and that you felt that our service on the beach was slow. Please rest assured that we are striving daily to not just meet guest experiences but to exceed them. I hope that you will give us a chance again... More

Front Royal, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2014

This is an overdue review of our August/September 3 weeks at the Viceroy/Zihua. I completed the Viceroy survey and forgot about Tripadvisor! My wife and I have visited Zihua several times and always enjoy our time there in the "off season". Yes, it rains more but there are no crowds and the pace is very relaxing. This was our first... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bbb22630, Warmest greetings from Viceroy Zihuatanejo ! Thank you very much for such a generous review. I am delighted to read your comments and learn that you have been impressed with our place. We are looking forward to your next visit, do not hesitate to contact us for any pre-arrival arrangement. Gracias, Martin Kipping More

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Plunge pool(6)
  • Very good(5)
  • Beach suites(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#7 Romantic Hotel in Zihuatanejo
#8 Family Hotel in Zihuatanejo
#9 Luxury Hotel in Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Also Known As:
The Tides Zihuatanejo Hotel
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Villa Del Sol

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