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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Best prices for: 1 room 1 guest
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Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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557 reviews from our community

Traveler rating
    406
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (557)
  • Mar-May only
    (163)
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    (109)
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  • Dec-Feb only
    (155)
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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

My mother, sister and I were so excited to return to this property. We visited when it was The Tides, and it was truly spectacular then. Unfortunately, that is not the current case. The beach is still great, but that is the only plus. Here is the bad, (yes there is a LOT of BAD): -The food was terrible, my... More 

Was this review helpful? Yes 2
Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I recently (3/15-3/17) attended a Forum Retreat, and came back impressed and satisfied with the service and treatment my group received. Everything from the food, activities, and services are pure quality and 5 star service. Our group dealt with Angelica Celestino, from their Groups division, she worked with us for several months prior to our trip to ensure our short... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sharon G, thank you very much for your nice comments, I know that our employees appreciate them, especially the employee you highlighted. Let us know if we can assist you in the future, hoping that you will visit us again soon......warm regards More 

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Viceroy Zihuatanejo sits on Playa La Ropa about a 5 minute card ride from downtown. It is a charming resort consisting of Casitas, Bungalows and Private Suites. The grounds are beautifully landscaped and include fountains and lagoons. Dining options include two beachfront restaurants and bars along with 24 hour room service. The food is creative and reflects both local and... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear SFOCDN, thank you very much for your kind feedback about your experience and our location. I am very happy that you have enjoyed your stay with us and I am looking forward to welcome you back in the near future, sunny regards More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We came for 6 days and wish we could have stayed longer. The staff was over the too wonderful! Our room was beautiful - 2 bedrooms, 2 bathrooms, private terrace, private mini pool. The food was excellent and the adult only Infiniti edge pool was the place to be. The views of the beach and bay made us never want... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MplsMegha, thank you for your time in writing about your experience here with us in Zihuatanejo; yes I know, La Marea pool is a perfect place to enjoy the sunset right on Playa La Ropa. We appreciate your comments in regards to your suite and service experience and hope to have you back soon More 

Marina del Rey
Top Contributor
138 reviews 138 reviews
36 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Several pools, excellent swimming beach, nice shaded lounge chairs, great service--what a great place for a vacation! Our room is beautiful & spacious with a king bed, large airy bathroom, desk & minibar plus nice private patio with small sitting/wading pool. Coffee and rolls arrive at your door in the morning. There are several bars and restaurants scattered around the... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear PickyTrav, thank you for filling out Tripadvisor and for your commennts about the beach, Playa La Ropa, our resort grounds and rooms. I am very happy that you have had a wonderful stay thanks to our incredible employees and their dedication, come back soon and visit us again More 

Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This is our third year at Viceroy. Located on Playa la Ropa it is a 5 star small resort with multiple dining options. The service is very good, the staff friendly and helpful. The rooms are well appointed and comfortable. Most rooms have an outdoor area that is private featuring a plunge pool.

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Bob P, I appreciate your note on Tripadvisor, thank you for your recognition. Rest assured that we will still be here when you look for a hotel the next time you visit Zihuatanejo.... More 

Sausalito, California
Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have been staying here for many years, through several ownershiop changes etc. Still a wonderful relaxing place to be and for those of us that want rto be beachside but not necessarily in full sun they have shady palapas.

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear BofZ, thank you for your recognition, I appreciate your comments. We hope to be able to welcome you back soon More 

Villa Park, California
Top Contributor
106 reviews 106 reviews
28 hotel reviews
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to Zihuatanejo for my birthday. First time at this hotel. It was exceptional. We had a beautiful room on the beach. The staff was fantastic. Had a special birthday dinner at La Cava. Private dinner. Special menu with a wine tasting. Fantastic. Staff was wonderful especially Eugenio and Fidel. Eugenio brought some chilies from his home for me as... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear dr_elliot..., I appreciate your nice comments in regards to food and service here on property; we are glad that you have decided to stay with us here in Zihuatanejo and that you have had a wonderful stay. We are looking forward to your next visit in the near future. Warm regards from the whole team More 

Mukwonago, Wisconsin
Contributor
17 reviews 17 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Viceroy for 9 nights in February. Booked this hotel through American Express Fine Hotels and Resorts Program. We expected the best, but the room we had was not what we expected. Positives about the Resort: The waitstaff and beach attendants were wonderful. They took very good care of us. Our room was clean. Breakfast was very... More 

Was this review helpful? Yes 6
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Karen Mc3, thank you for your time in filling out Tripadvisor, I very much appreciate your comments in regards to the food, service and your overall experiences including your feedback in regards to your Beach Suite. We are constantly upgrading our amenities and services and I can guarantee you that your constructive feedback is well taken and that we... More 

Ontario
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My sister and I celebrated our 50th Birthday and she suggested we go here for the day, so for $25/per you get access to this excellent place and 4 sm bottles of beer or water. The service here is tremendous, from the moment we walked in to the time we left we were treated like royalty. The staff lay out... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Volleybal..., thank you for your comments on Tripadvisor, I am glad that you enjoyed our service on the beach. I hope to be able to welcome you back one of these days as guest of our resort. Warm regards More 

Hotel Review Summarization

What travelers say

  • Lagoon Suite(6)
  • Beach suites(4)
  • Very good(3)
  • Plunge pool(3)
Questions? Get answers from hotel staff and past guests. Ask a question

562 photos of this hotel

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