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All 79 Zihuatanejo hotels

Viceroy Zihuatanejo

4.5 of 5 Resort   |   Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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88%
Ranked #14 of 79 hotels in Zihuatanejo
Certificate of Excellence 2014
A recent review
  • Overview
  • Reviews (493)
  • Photos (528)
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  • Room tips (91)
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493 people have reviewed this hotel

Traveler rating
    355
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54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned from the Viceroy in Zihuatanejo .It is funny how priorities in life can change.When I first started going to Zihuatanejo it was to go Sportfishing offshore which I still do daily while I am there,and I have always tried and stay at the nicer resorts up and down the Mexican Pacific coast no matter what port I am... More

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We read all of the reviews before choosing the Viceroy for our 'babymoon'/anniversary celebrations and were pleased to see the hotel and staff exceeded our expectations. The rooms were simple but comfortable and lovely, the atmosphere incredibly relaxing, the food was amazing and everyone who worked there treated us with a courtesy and care that was incredible! No this is... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear S&A H, thank you very much for your nice comments, I am very happy to hear that you have had a great babymoon/anniversary with us here on gorgeous Playa La Ropa. We are well aware that our employees, a lot of them have been working with us for 15 -20 years, are one of our greatest assets. We are... More

Maple Glen
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from a one week stay at the Viceroy Zihuatanejo. WOW! Since our visit last year at the same time, WOW!. The staff was attentive and beyond professional before we even arrived. Email exchanges with the various department of the hotel were stress-free. The room (23) was AWESOME. It was a second story unit with a private pool... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear UKTrojan69, thank you very much for your wonderful feedback which I will certainly share with our colleagues. The warmth of our colleagues and the people of Guerrero as a whole is truly wonderful, I can not agree more. I appreciate that you enjoyed your room, we recently went through some rejuvenation of all our room products, I am glad... More

Los Angeles, California
Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went here over Labor Day weekend in 2013 and it was a perfect getaway. The staff were amazing. The food was very good, but really the staff and service made this a five-star experience. Can't wait to come back!!!

Was this review helpful? Yes 1
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Brivid B, Warmest greetings from Viceroy Zihuatanejo ! Was a pleasure to have you with us. I want to thank you for your feedback and I hope to welcome you back soon. Best Regards, Martin Kipping GM More

Howell, Michigan
Top Contributor
56 reviews 56 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Viceroy Hotel on La Ropa Beach is a lovely high end resort. It has the feel of a Four Seasons and is very pricey but is a step above the other resorts in this area. We had complimentry coffee and rolls delivered to our room each morning and a lovely breakfast was also included. The two restaurants both offered... More

Was this review helpful? Yes 2
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear guest, I like to thank you for sharing your comments about your recent stay at Viceroy Zihuatanejo ! Very nice to hear that you enjoyed our amenities and facilities. Was a pleasure to have you with us please do not stop visit VZ !! Gracias, Martin Kipping GM More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

We just got back from the Viceroy Zihuatanejo after having our perfect wedding there this past weekend. The hotel grounds and rooms are spectacular and everyone in our wedding party enjoyed the weekend. The hotel staff (particularly the wedding/event planner Angelica) went out of their way to ensure the group was well taken care of and had a great time.... More

Was this review helpful? Yes 1
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Mr. Brian K. We like to thanks you for choosing us for such an important event. We believe in the quality of the attention and of our services as the major guarantee and source of satisfaction towards our guest. I'm glad to learn that you enjoyed your stay with us. We hope to welcome you back soon ! Best... More

Zihuatanejo, Mexico
Contributor
18 reviews 18 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 16, 2014

My wife and I took a weekend getaway for my wife's birthday and we couldn't have picked a better place. At the beginning we were warmly greeted by friendly staff that made check in easy. We were constantly amazed that everywhere we went everyone knew our names and that we were there celebrating my wife's birthday. They truly made us... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. JMM 15, Warmest greetings from Viceroy Zihuatanejo ! I like to thank you for choosing us to celebrate your wife's birthday. I´m glad to know that you enjoy your stay. Please do not stop visit us..! Best regards, MK More

Patzcuaro, Mexico
Contributor
12 reviews 12 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 16, 2014

We have been coming to this property for many years. Originally it was the Villa Del Sol. With each management change the charm and ambiance of the property has lost a few points. Little touches have slowly disappeared under the guise of cost savings for each new management portfolio. Don't get me wrong, the place is still beautiful, but the... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Ken K, thank you very much for your comment you posted. I appreciate your feedback and would certainly love to discuss those changes you have mentioned with you. I am glad that you still enjoy as loyal customer the wonderful cuisine from Chef Paco and the service attention you are receiving, hopefully we will be able to connect in... More

Santa Monica, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 10, 2014

My wife and I have stayed at this beautiful hotel twice, once for a week in March 2012 and again in March 2014--we had consistent great service both times. It was great to return and recognized a lot of the same staff members, Christino, Eddieberto Jorge and Carlos- didn't miss a beat, the whole staff is attentive without being intrusive.... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Clifford B, Warmest greetings from Viceroy Zihuatanejo ! It was a true honor to have you with us again. Im glad to learn that you enjoy our hotel and facilities as usual. The tequila tasting is one of the most popular activities in site de resort very nice to know that you tried. Best regards and we hope to... More

2 reviews
5 of 5 stars Reviewed June 6, 2014

Best place I ever stayed in Zihuatanejo! Room was beautiful, service excellent and the food amazing. Our room included a coffee and pastries(made at the hotel) service every morning! The beach is so nice, the send and water are perfect. The lounge chairs and hanging beds are very comfortable, you can lay there for hours! The weather was great too,... More

Was this review helpful? Yes
Martin K, Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. rruiz4, Warmest greetings from Viceroy Zihuatanejo ! Was a pleasure to have you with us and I like to thanks you for your nice comment. Please do not hesitate to contact me for your next visit. Regards, Martin Kipping GM More

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Plunge pool(6)
  • Very good(5)
  • Beach suites(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

528 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Top resorts Hotel in Zihuatanejo #6 On the Beach Hotel in Zihuatanejo #7 Luxury Hotel in Zihuatanejo #8 Romantic Hotel in Zihuatanejo #8 Family Hotel in Zihuatanejo
Hotel Class
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
Number of rooms
46

Questions & Answers

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