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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Best prices for: 1 room 1 guest
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Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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573 reviews from our community

Traveler rating
    420
    91
    30
    20
    12
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71
310
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16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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Lakewood, Washington
1 review
5 of 5 stars Reviewed 5 days ago NEW

My sister and I sorely needed a vacation. We both work so hard. We found this place online, and for a couple months could only dream of what it was like. When we arrived, we were greeted by a warm welcome, with staff handing a lavender-scented towel to cool us down, as it's warm and humid during this time of... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear CosmoPadd, I am getting hungry reading your review......thank you for a) joining us here in Zihuatanejo and b) for sharing your amazing time with everyone. We do indeed have a very special place here on Playa La Ropa, it is I think a combination of an incredible location, super friendly locals and a still, as you mentioned, relatively unspoiled... More 

Dana Point, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is an extremely long overdue THANK YOU for the amazing time my husband and I spent at the Viceroy in Zihuatanejo this past December. Our Penthouse accomodation was absolutely fantastic. We loved the outdoor bathroom, the plunge pool, fighting the birds for our sweet rolls each morning and relaxing in total bliss. The entire staff were exceptional. (it's a... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear itravelasmuchasican, thank you very much for your nice note; believe me, it is never too late as our employees love to hear this type of feedback; rest assured that we will share the same. I am very glad that you have had a wonderful time and for your continuous loyalty. We hope we will have you as a guest... More 

Puyallup
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are currently staying at the Viceroy in Zihuatanejo and have been more than pleased with the service and hospitality of the staff. The grounds are beautiful and maintained daily. When the staff learned that both my husband and I were not feeling 100% after something we ate ( we ate in town the day before at a local restaurant... More 

Was this review helpful? Yes 1
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

I just spent 4 nights at the Viceroy Zihuatanejo for my 15th anniversary. The grounds are beautiful and secluded. We stayed in BS9 which had a fantastic view from the room and a great veranda to enjoy our morning coffee. There were minimal guests at the beach so there was never a problem sitting wherever you wanted without being right... More 

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Cam M, thank you for your kind words and for recognizing our employees; we are very happy that you have had a wonderful anniversary celebration with us here on Playa La Ropa. Looking forward to welcoming you back.... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Management has recently eliminated the free bucket of mini beers, lemonade and drink of the day from their day pass program. You now pay $25.00 U.S. per person for your chair and the right to dip in their pools and use their banos. Throw in beer at 40 pesos each, drinks at 90 pesos and lunch at 220 peso or... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Dan D, I am very sorry that you feel this way about the day passes we are offering here at the Viceroy for non-hotel guests. I would like to reassure you that we appreciate and welcome outside guests but, during peak or holiday times, we do allow the right to either limit the access to the property or change... More 

Oakland, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Viceroy for 7 nights and it was fabulous! The staff was friendly, the food was delicious and the location, the room and the beach was spectacular. We've stayed at other 5 Star hotels in Mexico but they didn't feel as authentic. The Viceroy felt more like an authentic Mexico vacation—the food, the delicious Margaritas, the beautiful... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear betty k, thank you very much for your nice feedback, I know that our employees love to read what our guests are saying. Rest assured that your constructive feedback is in good hands, we have started alreday with some of the changes and recommendations you have identified on property, both in regards to equipment and support like wifi as... More 

Texas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 18, 2015

we recently stayed at the Viceroy for 5 days and nights. It is a beautiful property, well maintained and very well staffed. All the staff are pleasant and helpful from check-in to bartenders, beach attendants, etc. we stayed in Room #1 which is a smaller room but only a few steps to the beach and our porch was literally oceanfront!... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear amashbree, thank you very much for your time in flling out your review, I appreciate that you enjoyed your stay and that you felt relaxed and rejuvenated, this is for sure what we are trying to accomplish with our guests. We hope to be able to welcome you back son Warm regards More 

Los Angeles, California
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 17, 2015

The property is very nice, gorgeous landscaping, very large rooms. The beach is fantasic. Loved that it wasn't at all crowded, always lots of room on the beach, at the pool. Great Happy Hour every evening. Fantastic, friendly service. Food was very good too!

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear hannahyta, thank you for your wonderful comments, we are glad that you enjoyed your stay and your culinary experience with us, come back soon Sunny regards More 

Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 7, 2015

Great hotel, excellent facilities and superb service. We loved everything about this hotel plus they let us take our dog which was the best! The food is very good, good bar service. The wifi is a little slow.. We will be returning soon!

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear marsanmuj, thank you for your comments about our property and F&B offerings; our employees love to hear feedback; we hope that you will join us again soon with your puppy..... Have a great summer More 

walnut creek, ca
Top Contributor
54 reviews 54 reviews
29 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed April 7, 2015

My wife and I have visited this property five times since 2002 when we first fell in love with the original Villa del Sol. Whenever you return to a favorite resort you naturally have a certain amount of concern when you hear ownership has changed. However, from the moment we arrived we enjoyed the friendly, warm hospitality that made this... More 

Was this review helpful? Yes 3
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear amp94596, thank you for your nice comments and finding the time to write here on Tripadvisor. I am very glad that we have been able to win you over as a return guest for so many years, rest assured that we do not take this for granted; you have my promise that we will continue on improving the property... More 

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