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Viceroy Zihuatanejo

4.5 of 5 Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Certificate of Excellence 2014
Viceroy Zihuatanejo
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549 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
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Villa Park, California
Top Contributor
106 reviews 106 reviews
28 hotel reviews
96 helpful votes 96 helpful votes
5 of 5 stars NEW

Went to Zihuatanejo for my birthday. First time at this hotel. It was exceptional. We had a beautiful room on the beach. The staff was fantastic. Had a special birthday dinner at La Cava. Private dinner. Special menu with a wine tasting. Fantastic. Staff was wonderful especially Eugenio and Fidel. Eugenio brought some chilies from his home for me as... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear dr_elliot..., I appreciate your nice comments in regards to food and service here on property; we are glad that you have decided to stay with us here in Zihuatanejo and that you have had a wonderful stay. We are looking forward to your next visit in the near future. Warm regards from the whole team More 

Mukwonago, Wisconsin
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at the Viceroy for 9 nights in February. Booked this hotel through American Express Fine Hotels and Resorts Program. We expected the best, but the room we had was not what we expected. Positives about the Resort: The waitstaff and beach attendants were wonderful. They took very good care of us. Our room was clean. Breakfast was very... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Karen Mc3, thank you for your time in filling out Tripadvisor, I very much appreciate your comments in regards to the food, service and your overall experiences including your feedback in regards to your Beach Suite. We are constantly upgrading our amenities and services and I can guarantee you that your constructive feedback is well taken and that we... More 

Ontario
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister and I celebrated our 50th Birthday and she suggested we go here for the day, so for $25/per you get access to this excellent place and 4 sm bottles of beer or water. The service here is tremendous, from the moment we walked in to the time we left we were treated like royalty. The staff lay out... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Volleybal..., thank you for your comments on Tripadvisor, I am glad that you enjoyed our service on the beach. I hope to be able to welcome you back one of these days as guest of our resort. Warm regards More 

New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent the last four days with six friends at the Viceroy Zihuatanejo and it was absolutely amazing! The staff, accommodations and food were fantastic. We stayed in two separate Garden Suites and both were beautiful. The resort itself is very charming and perfectly situated next to the beach, Playa La Ropa. The beach is equally relaxing and activity driven... More 

Was this review helpful? Yes 3
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear alisha C, thank you for your nice comments, it was a true pleasure hosting you and your friends on property for your birthday celebratio.. I am glad that you have had a wonderful time. Come and visit us again soon, it is cold in the northeast.... I have Heard ! More 

Vancouver
Contributor
20 reviews 20 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Travelled with my mother for the first time to Zihuatanejo and the Viceroy hotel. All the glowing comments from previous reviews are spot on. The location is perfect, the rooms are beautiful (our two bedroom suite was spacious, and beautifully furnished in a traditional style). Highly recommend the beachfront cooking class, where you are taken first to the market in... More 

Was this review helpful? Yes 4
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Silvergirl1979, thank you very much for your nice comments, I am very glad that you have had a wonderful time and rest assured that we know that our employees are wonderful. Please let us know in case we can assist for any future reservation, we are looking forward to having you back soon. More 

montreal
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spend a great vacation with your loved ones oceanfront with excellent service. We have visited Viceroy in Zihuatanejo seven different times. It is a pleasure every time. The hotel is located beachfront on Playa La Ropa. The nicest beach in Zihuatanejo. It is large and easily walkable. The staff takes care of its clientele without a fuss. It is pricey,... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear luvagreat, it was a pleasure having you as a return guest on our property, we all very much appreciate your comments and hope that we will be able to welcome you back with your family in the near future. More 

Melbourne, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very hard to say the name of the town, but once you arrive past all the road construction at the Viceroy, you just sink into the wonders of this gorgeous seaside sleepy village. No granite and shiny taps here, but authentic Mexican design with everything to make a stay here something to cherish. Lots of great restaurants around to enjoy... More 

Was this review helpful? Yes 4
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Rodney D, thank you very much for your comments on Tripadvisor, we do very much appreciate them. We love to hear that you have had a wonderful time in Zihuatanejo as well as or especially here at our property on La Ropa beach. We are very excited that the state government has decided to work on the access road... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Viceroy Zihaut will become your new favorite Mexico destination. The service is outstanding from every perspective. We had our wedding on the beach with friends and every detail was just as I imagined and even better. Everyone was attentive and friendly so you can relax and know you will be taken care of. The location is one of the... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Carlyeb1, thank you very much for filling out Tripadvisor; congratulations on your wedding, I am so happy that you have had a wonderful time on, as well as around the special day of yours. Rest assured that we will share your comments with the rest of the team, we hope you will be back soon, your new 'home away... More 

Boston, Massachusetts
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 weeks ago

recently traveled to mexico for the first time and stayed at the Viceroy in Zihuatanejo. The Hotel is a smaller boutique style hotel located directly at a palm lined beach overlooking a beautiful bay perfecty placed to see the sun sink into the ocean emitting its 'green flash' and all... The hotel staff (and Martin, their manager, a German ex-pat)... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear BostonBoy, thank you very much for your time in filling out your comments, it was great to have you and your wife with us here on property; we are proud of our colleagues and have invested a lot of efforts into the property over the last years....great that you were noticing it. I hope to be able to welcome... More 

Chelan
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago via mobile

We have stayed here many times and usually rent a condo in the back. It is the best spot on the beach to just hang out and be pampered by the excellent service on the beach. Our favorite server on the beach is Eddieberto, and Diego and Flacko are great, too! We attended a special presentation provided by The Viceroy... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Sherry F, thank you for your comments, we have indeed partnered with Dr. Taub as our Wellness Doctor-Consultant, you will for sure here more from him as time goes by; thank you as well for mentioning some of our wonderful colleagues, I know they appreciate the attention, we could not be prouder of our team, hopefully I am able... More 

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(6)
  • Very good(4)
  • Beach suites(4)
  • Plunge pool(3)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#2 Top resorts Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#8 Luxury Hotel in Zihuatanejo
#9 Romantic Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo

561 photos of this hotel

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