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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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1 room 1 guest
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Viceroy Zihuatanejo
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609 Reviews from our TripAdvisor Community

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Traveler rating
    444
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    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (609)
  • Mar-May only
    (181)
  • Jun-Aug only
    (142)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (155)
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London, Canada
Level Contributor
131 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 1,178 helpful votes
4 of 5 stars Reviewed yesterday NEW

We have just returned from a two and a half week multi-destination vacation in Mexico. Our itinerary included Mexico City, San Miguel de Allende, Guanajuato, Ixtapa, and Zihuatanejo. We wanted to end our vacation relaxing at a beach resort, and since the Mayan Riviera is suffering from a serious invasion of sargassum right now, we settled on the Pacific Coast.... More 

Was this review helpful? Yes
Asbury Park, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My husband and I initially planned to travel to the Viceroy in 2011 but due to a hurricane closing airports in our area, we were unable to fly out and had to cancel... However we were finally able to get there in July 2015 for our anniversary and are so happy we did. I am so happy we were able... More 

Was this review helpful? Yes 1
Los Angeles, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We are completing our 5 day stay here and our family has had a lovely time in zihuatenejo. Due to it being low season we got a great rate for a 2 bedroom garden suite which doesn't really have a view but roomy, with a lovely terrace with plunge pool and centrally located to all the pools, the beach, and... More 

Was this review helpful? Yes 3
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

5 star hotel and the best hotel on the beach in Zihuatanejo! With private plunge pools in each room and a amazing staff, this property definitely gives you that first class feel. From sitting on the beach, and the service the hotel provides. To dining on the beach under candle light at La Villa restaurant. Oscar at the bar is... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear garry j, thank you very much for your comments on Tripadvisor, it is great to get feedback like yours from a travel profesional, we very much appreciate your time in filling out the comments and am looking forward to hopefully be able to welcome you back again in the near future. More 

Maple Glen
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the third year in a row we've vacationed at the Viceroy Zihuatanejo. The staff, amenities and the property continuously deliver when it comes to relaxation, food, cocktails and the beach. While every staff member we came in contact with was fantastic, I'd like to call out the following for service above an beyond: Salvador @ La Villa restaurant,... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear UKTroyan69, thank you for your review on Tripadvisor: it was a true pleasure meeting you and having you with us on property. We very much appreciate your loyalty and are very happy that your 'whole family' enjoyed the hospitality here on property. Rest assured that we will forward your comments to all colleagues.....stay in touch and hopefully see you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My husband and I spent a week here. Here's our experience. Pros - Beautiful rooms (We had a lagoon suite) - Excellent food especially the seafood (yellow tail and lobster) Excellent pazole on Thursday!!! - Soft sand at the hotel - Friendly and attentive staff - Great massages at the spa - Great sunsets! Cons - Beach water was full... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Hmusial, again, as in our communication, my apology that the destination of Zihuatanejo was not what you were expecting and that your vacation here at the Viceroy was not where you were looking for. Rest assured that as hotel we do take constructive feedback very serious and I do hope that we will be able, as hotel or as... More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is located right on the beach, we stayed at the beach front, the room location was right in the middle of the resort beach. It was fun to relax on the beach bed and watch the people passing by along the beach, fishing boats and water actives taking place in front of us. If you are looking for... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Oceanianbee, thank you for your comments on Tripadvisor, we are very happy to hear that you enjoyed your stay here with us on Playa La Ropa. Zihuatanejo; for sure, Zihuatanejo still has a small fishing village feel, that's the part which does set us apart from some of the larger resort towns in Mexico which in most cases have... More 

Irvine, California
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Simply amazing. Everything....the service, spa, food, location, rooms, Beach....Everything. I cant say enough good things about Viceroy. I will be going back every couple years to this beautiful resort.

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Douglas C, taking a year worth of stress off.....I love this, you could not describe us better. I am happy that we had this impact on you, see you back soon More 

New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed July 28, 2015

A polluted beach despite good service and sincere efforts. But.... a beach resort that doesn't offer a healthy beach has major problem. I tried to overlook it by the friendly staff....but pay attention to very expensive meals that seem uncharacteristic of the local economy.

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Globe T, thank you for recognizing the good service here on property and the friendliness of our employees; my apology that you had to experience a less than clean beach during your stay; unfortunately during this time of the year large storms do pass the state of Guerrero and sometimes bring as side effect some debris from the ocean... More 

New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed July 26, 2015

The Viceroy does a fantastic job from start to finish. At check in you are warmly welcomed, seated at a private desk for check-in, offered a welcome Hibiscus Iced Tea beverage and a Eucalyptus Cold Wash Cloth (they also provide you with a little cloth pouch on a string to hold your room key fob, very handy). Our room was... More 

Was this review helpful? Yes 4
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Audrey L, I would like to start with your end of your comments.....come back :)..... Thank You for your wonderful observations in regards to the service and the physical aspect of the property but as well your description of Playa La Ropa; we believe that you hit the nail on the head; this is not your usual tourism destination... More 

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