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Viceroy Zihuatanejo

4.5 of 5 Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Certificate of Excellence 2014
Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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529 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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U.S.A.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I haven't been to Playa la Ropa since this hotel was in its first incarnation - and didn't stay here. BUT how could I not return soon to this gorgeous, luxurious, comfortable, kind and professionally staffed and managed retreat?!?! I have no prior experience for comparison - except to see how much larger the property is - and find it... More 

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San Luis Potosi, Mexico
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I absoltely recommend this hotel. I desired to visit it some years ago, but they didn't accept kids. When I requested availability this summer I got the fantastic news that they started accepting famililes. Gorgeous everything, pick the familly suite with its own pool, absolutely romantic, wonderful beach and the a la carte breakfast ist delicious. We will be back... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Dany D, thank you for your nice comments, we are the only true child friendly luxury hotel in Zihuatanejo with direct Beach Access. I will certainly forward your comments to our employees. Hopefully we will be able to welcome you back with your family soon. Martin More 

Huntington Beach, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I visited this hotel for the second time for 7 days the first week of December, 2014. Our previous visit was about 3-1/2 years ago when it was under different ownership and known as The Tides. The hotel and grounds remain in excellent condition and we found the service generally to be very good. (Coffee deliveries very... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Kirk92646, thank you for your nice comments in regards to our grounds and service, rest assured that we are constantly striving to achieve service consistency here on property. In regards to the plunge pools, this indeed is work in progress, I hope to be able to have them all with heating capability for the next Winter season 2015/2016, fortunately... More 

San Francisco, California
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We were married at the Viceroy November of 2014. Angelica worked with us for months ahead of time to ensure everything was taken care of for the big day. She seemingly dealt with every 'issue' as though it were nothing, and provided amazing suggestions that helped make the entire week unique (special cliff side dinners, fireworks, and a mariachi band... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear stas215, thank you very much for allowing us to host you and your family for the so special day of yours here on our lovely property. Rest assured that you and your family will be remembered by the whole Viceroy Team, you now have a 'home away from home' and you are always welcome to visit your 'new friends'... More 

Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just went for a destination wedding and this place was fabulous! We stayed in a lagoon suite and it was worth every penny. Beautiful room with a private patio and plunge pool. Everything seemed fairly new and well cared for. The morning coffee service was a nice touch, though we were usually off to breakfast and didn't take advantage... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Brittany L, thank you for your comments about our property and suites; we have done some extended work over the last year; I appreciate your comments that the resort looks quite new... The complimentary coffee and bakery basket served to each guest is indeed a nice touch in the morning, the right way to start the day....we hope to... More 

Houston, Texas
Contributor
13 reviews 13 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned last Sunday from another great stay at the Viceroy in Zihuatanejo.Thanksgiving morning I caught a nice size Dorado (Mahi Mahi.) offshore and when I returned in the early afternoon they prepared it for my lunch and it was great,they griiled some of it and also made Ceviche with it with all the trimmings.That same evening I requested a... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear 56003Thomas_H, thank you for your note; we are very glad to have you as a return guest and are appreciating your loyalty. Pozole Thursday at the Viceroy realy has become quite popular, Chef Paco has been receiving some wonderful feedback in regards to his culinary creativity. We are looking forward to having you back again soon, Happy Holidays More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just spent a week in Zihuat at the Viceroy. We've been coming on-and-off since 2001 and our kids (now 14 and 11) have town up with the friendly staff and turtle releases. The hotel is still charming and the location spectacular but the ambiance has changed since when it was the star of the beach. We were nickeled and dimes... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Martin B, thank you for your feedback in regards to your stay at the Villa del Sol residences and your daily visit here to our hotel. My apology that we have created this perception in you in regards to the pricing of our menu as well as the atmosphere here on property. Rest assured that this is not our... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

8th time here for family Thanksgiving reunion. 1/2 of family stayed in the hotel and the other 1/2 in the condos. First, no issue at all about safety with recent news in Iguala. However, the tourism trade is down due to those issues and thus the hotel is not nearly as full as it has been in the past. Food... More 

Was this review helpful? Yes 3
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear BeauxArts, thank you for your nice comments about the destination and our employees; we for sure are blessed having wonderful longterm employees in all áreas of teh property including housekeeping, service and kitchen and a great beach, Playa La Ropa, right in front of our property. We are striving for excellence here on our property and are appreciating constructive... More 

Woodside, California
1 review
5 of 5 stars Reviewed November 18, 2014

I can't say enough about the quality of the service, the beauty of this resort, and the overall experience of staying here. Everyone....and I mean everyone....is helpful, with a can-do attitude, and genuinely wants to make your experience an amazing one. When I asked "is it possible..." I was told "everything is possible."! We were there for our son's wedding,... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear tonid915 thank you very much for your note on Tripadvisor, I am pleased that you have had a wonderful time with us here on stunning Playa La Ropa, I am looking forward to having you back soon. Warm regards More 

Las Cruces, New Mexico
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 17, 2014

We have patronized this place for 20+ yrs. Before expansion. When it was a Small Luxury Hotel! Yes the new suites lagoon suites were lovely. More beach suites and another restaurant added. We came every yr. sometimes 2x a yr. it was always Perfect! Things you could always count on. Idyllic setting, service beyond the most discriminating,excellent food,welcome party every... More 

Was this review helpful? Yes 1
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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Very good(5)
  • Beach suites(4)
  • Plunge pool(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#2 Top resorts Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#8 Luxury Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo

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