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Viceroy Zihuatanejo

4.5 of 5 Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Certificate of Excellence 2014
Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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537 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
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Billings MT
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

loved the lagoon suite, the staff, the beachfront location, food was excellent, a lovely ending to our 10 day trip. the only drawback was this lovely property is across the street from private residences. the neighbors should be conscientious of their barking dogs, especially at 4 AM.....

Was this review helpful? Yes
Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 days ago NEW

The viceroy was a perfect, quiet place for our 10 day honeymoon. We rented a lagoon villa and it was perfectly situated (ocean views) and secluded from the rest of the hotel. It was a beautiful hotel and the room was stunning with the perfectly placed plunge pool, the balcony area and perfectly authentic and tasteful decor. Everyone at the... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear kati q, congratulations again from everyone here at the Viceroy and 'Thank You' for selecting us for your honeymoon. I very much appreciate your extensive review, your comments about the service and the food selection and quality. Rest assured that we are continuing our efforts in assuring service consistency throughout the resort, we will forward your wonderful comments to... More 

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow! What a beautiful resort. The buildings, the grounds, the restaurants, the spa and the beach are all gorgeous and come with unmatched service from the staff. Had a week inn paradise and can't wait to return.

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear canonedub, I am very glad that you enjoyed the tranquility and service here at our property in Zihuatanejo. I hope you will not be a stranger in the future and return soon, warm regards from all employees here at the Viceroy... More 

Portola Valley, CA
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stay in a Residencias villa on the grounds of this wonderful hotel, and are very familiar with the setting, the hotel grounds including the beach, and the hotel services including the restaurants. We especially love the beautiful architecture of the hotel and the villas and the lovely landscape that is kept immaculately clean and fresh. We have stayed here... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear PVDon, thank you for your comments, I could not agree more with you. Our architecture of a typical Mexican boutique resort hotel is very refreshing in the midst of high rises and much larger developments you will find in other Mexican resort destinations, this is the charme here in Zihuatanejo, if you add the warmth and friendliness of the... More 

brookfield
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We enjoyed our sixth visit in early December and the experience was even better than expected. The resort was only partially full so we felt especially pampered on the beach, poolside and in the restaurants. We stay in a deluxe room as it suits our needs as a couple quite well. How relaxing to spend an hour or so each... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear dukeleto, thank you for your continuous support and your nice comments, rest assured that I will share them with the team. Consistency is a big word and we are certainly striving to achieve it...I am looking forward to welcoming you back, warm regards from everyone at the resort. More 

Los Angeles, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Viceroy Zihuatenejo was the perfect place for our elopement! We loved the outstanding service - everybody was extremely friendly and accommodating - the excellent breakfast with daily changing tropical juices right on the beach and fantastic food all around. We stayed at a beach front suite on the second level with a huge terrace and private plunge pool, definitely... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Kerstin H, thank you for your comments on Tripadvisor, we are very thankful that you have decided to celebrate your special day with us. I am glad that you enjoyed your Beach Suite and the service provided by the hotel. I will send your regards to Angie and the rest of your 'new family here in Zihuatanejo'.....all the Best... More 

San Antonio, Texas
Senior Contributor
25 reviews 25 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We just returned from an early December stay at the Viceroy. Excellent on all fronts for us-we are already plotting how to return more than once/year. This was our first visit and we chose a Beach Suite (9) and selected pay as you go--which may have been a mistake on our part-food and bar were excellent. The room was way... More 

Was this review helpful? Yes 4
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Saboxdweller, thank you for your comments, I could not have described the vibe on property better, we are looking forward to having you back in 2015; may the next year bring you everything you are wishing for....including a return to Zihuatanejo :) Warm regards from the whole team More 

Scottsdale, Arizona
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a Lagoon Suite and the room was beautiful, quiet and very comfortable, except for some ants on the nightstand. We let the front desk know and they took care of it. They deliver coffee on your doorstep at the time you request in the morning and than enjoyed the coffee on our patio. The gardens are lush.... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear TwinM, thank you for your comments, I appreciate your time in filling the same out. We are very happy to have such a quiet and soothing environment with our stunning gardens; we certainly hope to be able to welcome you back soon to our little treasure called 'Playa La Ropa' in Zihuatanejo.... Warm regards More 

U.S.A.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 22, 2014

I haven't been to Playa la Ropa since this hotel was in its first incarnation - and didn't stay here. BUT how could I not return soon to this gorgeous, luxurious, comfortable, kind and professionally staffed and managed retreat?!?! I have no prior experience for comparison - except to see how much larger the property is - and find it... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear LBF_9, thank you very much for returning to Zihuatanejo and for staying with us here at the Viceroy on Playa La Ropa. Thank you for your nice comments, we are indeed very proud of our colleagues here in Zihuatanejo, they are not just caring and wonderful....but they have developped an incredible service aspect, warm and welcoming. I would like... More 

San Luis Potosi, Mexico
Contributor
15 reviews 15 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 18, 2014

I absoltely recommend this hotel. I desired to visit it some years ago, but they didn't accept kids. When I requested availability this summer I got the fantastic news that they started accepting famililes. Gorgeous everything, pick the familly suite with its own pool, absolutely romantic, wonderful beach and the a la carte breakfast ist delicious. We will be back... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Dany D, thank you for your nice comments, we are the only true child friendly luxury hotel in Zihuatanejo with direct Beach Access. I will certainly forward your comments to our employees. Hopefully we will be able to welcome you back with your family soon. Martin More 

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(6)
  • Beach suites(4)
  • Very good(4)
  • Plunge pool(3)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Hotel Style:
#2 Top resorts Hotel in Zihuatanejo
#6 On the Beach Hotel in Zihuatanejo
#8 Romantic Hotel in Zihuatanejo
#8 Luxury Hotel in Zihuatanejo
#9 Family Hotel in Zihuatanejo

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