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Viceroy Zihuatanejo

4.5 of 5 Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Certificate of Excellence 2014
Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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510 reviews from our community

Traveler rating
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    28
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Oakland, CA
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned from 8 days at the Viceroy. We were guests in 2004 (Villa del Sol), 2010 ( The Tides) and now 2014 (Viceroy). It is wonderful to arrive and see the property still in fine shape and a huge % of the staff still there. We received a warm welcome from all staff and they tirelessly worked to make... More

Was this review helpful? Yes
Monterrey, Nuevo León, Mexico
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed for the weekend and couldn´t be happier with our vacation. The room was spacious and comfortable, the food and the service were excellent. We liked the fact that the hotel has a nice beach front which is not the case with the other hotels in the area. We always got a friendly smile from all of the staff.... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Luis M, thank you very much for your kind report, it was a pleasure meeting you as a first time visitor to our lovely property, I know that there will be many more visits to come... All the Best and stay in touch More

Bakersfield, California, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My girlfriend and I are amazed with the Viceroy in Zihuatenejo, Mexico. We were amazed by the hotel from the very first moment. from every perspective, the view is exactly like the brochures. The staff works tirelessly to ensure that this is always the case. They are constantly combing the beach to remove debris, cleaning beds and setting furniture to... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Jared C, thank you very much for your kind comments, what you described in regards to our employees attention to detail is certaily our greatest asset; I am sure that our colleagues told you that we have most of our employees working with us for more than 10 years..... My apology again for the confusión with your billing, I... More

Front Royal, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned from 2 1/2 weeks at the Viceroy Zihuatanejo -- another great stay (mid-September to early October). The facilities have been refreshed since last year and work continues. Be assured -- there is nothing wrong with the facilities, just the refreshing that a fine property always implements. What sets this hotel apart again is the staff and the... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bbb22630, it was a true pleasure to have you back as customer here at the Viceroy, thank you for being such a loyal guest and friend to a lot of our colleagues; we are continuing our work here on property and are appreciating your comments about the work we are doing. I am looking forward to welcome you back... More

Bainbridge Island, Washington
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The Viceroy is a lovely hotel with a very relaxing, zen feel. We celebrated our 27th wedding anniversary there and it was simply excellent. The staff is kind, helpful, friendly and very generous. We felt as if we made some great new friends with several of the staff. Our lagoon suite was peaceful and beautiful. The beach is perfect for... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Roseanne, thank you for your comments on Tripadvisor, the whole Viceroy Zihuatanejo family is looking forward to welcoming you and your family back next year; 'Happy Anniversary' and all the Best More

Campbell, California
1 review
5 of 5 stars Reviewed September 18, 2014

I hesitate to write an awesome review about this hotel because I don't want it to become over crowded and spoiled but I love the Viceroy Zihuatanejo so much that I feel like it is my duty to share the experience. We celebrated our honeymoon at the Viceroy and returned this year for our 1 year anniversary. I travel a... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear kndrkate, thank you very much for writing this review and being such a strong Viceroy Zihuatanejo ambassador; again Happy Anniversary and all the Best....looking forward to welcoming you back to Paradise..... More

Columbia, South Carolina
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 5, 2014

My husband and I just celebrated our 40th wedding anniversary and my husband's birthday at the Viceroy and could not have been more pleased with the resort. It is our second trip to this hotel, our last being 5 years ago when it was The Tides. We were happy to see that most of the old staff are still there.... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear LindaCB, thank you very much for your nice commets on Tripadvisor; I am very happy to hear that you had another great stay with us here on stunning Playa La Ropa. Thank you for your nice comments towards the employees, they really do appreciate it; can you believe that some of our employees have been working here in this... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 28, 2014

august is low season there so the hotel was very quiet . the service and the staff very well attentioned. food is excellent. highly recomended for families or for a romantic trip. the beach just in front is great, you may have lunch on the beach where your table will be set

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Olivier L, thank you for your time in writing the comments; August, September and October are a wonderful time to enjoy our quiet beach community here in Zihuatanejo; you have the beach for yourself, the service and food is always good down here....hope to be able to welcome you back soon More

New Jersey
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 21, 2014

While I would have to agree that the Viceroy in Zihuantanejo is not as over the top as some of the Viceroy properties we have stayed at (Anguilla, Miami), this hotel is all that one can ask for. Our family of five spent a week in the Presidential Suite and we could have not asked for more. From our reserved... More

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear PhilipNew, I would like to personally thank you for your time in filling out your Tripadvisor comment. I think that you have described our property quite well; as a luxury hotel company we have a collection of meaningful properties for each market, from barefoot casual luxury to over the top design and contemporary twists. We certainly appreciate you as... More

California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 13, 2014

Was not sure what to expect when I booked this hotel. Viceroy is absolutely the best. Great hotel in the best location of Playa la Ropa. Look no further. Rooms are very spacious and private. I had garden room with plunge pool, located by the beach and pool area. No complains, housekeeping did a great job cleaning it, they can... More

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Very good(5)
  • Beach suites(4)
  • Plunge pool(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

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