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All 79 Zihuatanejo hotels

Viceroy Zihuatanejo

4.5 of 5 Resort   |   Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Ranked #14 of 79 hotels in Zihuatanejo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
PhilipNewJersey New Jersey
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498 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
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New Jersey
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

While I would have to agree that the Viceroy in Zihuantanejo is not as over the top as some of the Viceroy properties we have stayed at (Anguilla, Miami), this hotel is all that one can ask for. Our family of five spent a week in the Presidential Suite and we could have not asked for more. From our reserved... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear PhilipNew, I would like to personally thank you for your time in filling out your Tripadvisor comment. I think that you have described our property quite well; as a luxury hotel company we have a collection of meaningful properties for each market, from barefoot casual luxury to over the top design and contemporary twists. We certainly appreciate you as... More

Denver, Colorado
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Viceroy for almost a week for a wedding. The facility was spotless and very accomdating. Service was top notch and I cant express how much fun we had. We stayed in two differnt rooms where there. One was a suite and the other was a single room. Both were fantastic. I would say if your staing... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear BadgerFan77, thank you for your kind review, I hear that you have had a wonderful time in Zihuatanejo for the wedding you attended. I hope to be able to welcome you back again soon here on stunning Playa La Ropa.... More

Austin, Texas, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We have been to the Viceroy 12-13 times over 11 years and it never gets old. When we started going it was Villa Del Sol. It is a little piece of heaven on Earth. There is no place better to get your relaxation on than walking a few yards out of your nice and cool room right on the beach... More

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Martin K, Gerente at Viceroy Zihuatanejo, responded to this review

Dear Susan_ATX, thank you very much for filling out the Tripadvisor comment and being such a loyal guest of ours. It is always a pleasure having you with us; we are looking forward to create another wonderful vacation for you in the near future. All the Best More

Houston, Texas
Contributor
12 reviews 12 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 22, 2014

Just returned from the Viceroy in Zihuatanejo .It is funny how priorities in life can change.When I first started going to Zihuatanejo it was to go Sportfishing offshore which I still do daily while I am there,and I have always tried and stay at the nicer resorts up and down the Mexican Pacific coast no matter what port I am... More

Was this review helpful? Yes 9
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear 56003 Thomas_H, I very much appreciate your time filling out the comments on Tripadvisor. Although I hate to take you away from your fishing experience here in Zihuatanejo, I do appreciate that you do not think that this is a priority for you anymore while staying with us....We are very proud of our employees and their dedication to service,... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2014

We read all of the reviews before choosing the Viceroy for our 'babymoon'/anniversary celebrations and were pleased to see the hotel and staff exceeded our expectations. The rooms were simple but comfortable and lovely, the atmosphere incredibly relaxing, the food was amazing and everyone who worked there treated us with a courtesy and care that was incredible! No this is... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear S&A H, thank you very much for your nice comments, I am very happy to hear that you have had a great babymoon/anniversary with us here on gorgeous Playa La Ropa. We are well aware that our employees, a lot of them have been working with us for 15 -20 years, are one of our greatest assets. We are... More

Maple Glen
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 13, 2014

We just returned from a one week stay at the Viceroy Zihuatanejo. WOW! Since our visit last year at the same time, WOW!. The staff was attentive and beyond professional before we even arrived. Email exchanges with the various department of the hotel were stress-free. The room (23) was AWESOME. It was a second story unit with a private pool... More

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Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear UKTrojan69, thank you very much for your wonderful feedback which I will certainly share with our colleagues. The warmth of our colleagues and the people of Guerrero as a whole is truly wonderful, I can not agree more. I appreciate that you enjoyed your room, we recently went through some rejuvenation of all our room products, I am glad... More

Los Angeles, California
Contributor
12 reviews 12 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 7, 2014

We went here over Labor Day weekend in 2013 and it was a perfect getaway. The staff were amazing. The food was very good, but really the staff and service made this a five-star experience. Can't wait to come back!!!

Was this review helpful? Yes 1
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Brivid B, Warmest greetings from Viceroy Zihuatanejo ! Was a pleasure to have you with us. I want to thank you for your feedback and I hope to welcome you back soon. Best Regards, Martin Kipping GM More

Howell, Michigan
Top Contributor
63 reviews 63 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 30, 2014

The Viceroy Hotel on La Ropa Beach is a lovely high end resort. It has the feel of a Four Seasons and is very pricey but is a step above the other resorts in this area. We had complimentry coffee and rolls delivered to our room each morning and a lovely breakfast was also included. The two restaurants both offered... More

Was this review helpful? Yes 2
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear guest, I like to thank you for sharing your comments about your recent stay at Viceroy Zihuatanejo ! Very nice to hear that you enjoyed our amenities and facilities. Was a pleasure to have you with us please do not stop visit VZ !! Gracias, Martin Kipping GM More

Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 24, 2014

We just got back from the Viceroy Zihuatanejo after having our perfect wedding there this past weekend. The hotel grounds and rooms are spectacular and everyone in our wedding party enjoyed the weekend. The hotel staff (particularly the wedding/event planner Angelica) went out of their way to ensure the group was well taken care of and had a great time.... More

Was this review helpful? Yes 1
Martin K, Director General at Viceroy Zihuatanejo, responded to this review

Dear Mr. Brian K. We like to thanks you for choosing us for such an important event. We believe in the quality of the attention and of our services as the major guarantee and source of satisfaction towards our guest. I'm glad to learn that you enjoyed your stay with us. We hope to welcome you back soon ! Best... More

Zihuatanejo, Mexico
Contributor
18 reviews 18 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 16, 2014

My wife and I took a weekend getaway for my wife's birthday and we couldn't have picked a better place. At the beginning we were warmly greeted by friendly staff that made check in easy. We were constantly amazed that everywhere we went everyone knew our names and that we were there celebrating my wife's birthday. They truly made us... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Mr. JMM 15, Warmest greetings from Viceroy Zihuatanejo ! I like to thank you for choosing us to celebrate your wife's birthday. I´m glad to know that you enjoy your stay. Please do not stop visit us..! Best regards, MK More

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Very good(5)
  • Plunge pool(5)
  • Beach suites(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

529 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#2 Top resorts Hotel in Zihuatanejo #6 On the Beach Hotel in Zihuatanejo #8 Romantic Hotel in Zihuatanejo #8 Luxury Hotel in Zihuatanejo #9 Family Hotel in Zihuatanejo
Hotel Class
Official Description (provided by the hotel)
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico's premier beaches to make up the romantic Viceroy Zihuatanejo. 46 Guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
Number of rooms
46

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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