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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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600 Reviews from our TripAdvisor Community

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Traveler rating
    441
    96
    30
    20
    13
See reviews for
76
328
12
16
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (600)
  • Mar-May only
    (181)
  • Jun-Aug only
    (134)
  • Sep-Nov only
    (130)
  • Dec-Feb only
    (155)
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Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located right on the beach, we stayed at the beach front, the room location was right in the middle of the resort beach. It was fun to relax on the beach bed and watch the people passing by along the beach, fishing boats and water actives taking place in front of us. If you are looking for... More 

Was this review helpful? Yes
Irvine, California
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Simply amazing. Everything....the service, spa, food, location, rooms, Beach....Everything. I cant say enough good things about Viceroy. I will be going back every couple years to this beautiful resort.

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New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

A polluted beach despite good service and sincere efforts. But.... a beach resort that doesn't offer a healthy beach has major problem. I tried to overlook it by the friendly staff....but pay attention to very expensive meals that seem uncharacteristic of the local economy.

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Globe T, thank you for recognizing the good service here on property and the friendliness of our employees; my apology that you had to experience a less than clean beach during your stay; unfortunately during this time of the year large storms do pass the state of Guerrero and sometimes bring as side effect some debris from the ocean... More 

New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The Viceroy does a fantastic job from start to finish. At check in you are warmly welcomed, seated at a private desk for check-in, offered a welcome Hibiscus Iced Tea beverage and a Eucalyptus Cold Wash Cloth (they also provide you with a little cloth pouch on a string to hold your room key fob, very handy). Our room was... More 

Was this review helpful? Yes 4
Mexico City, Mexico
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I spent with my family some days at Viceroy Zihuatanejo. We took a short flight (37 Minutes) from Mexico City to Zihuatanejo. ZIH airport is being renovated, so it is not a nice experience. Taxi from Airport to Viceroy Hotel was $400.00 pesos (Paid direct to the driver). It is a 20 mnts drive to Hotel. I had a nice... More 

Was this review helpful? Yes 2
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We went to the Viceroy Zihuatanejo from June 29th-July 6th, 2015. IT WAS ABSOLUTELY STUNNING! We didn't want to go to a busy resort town, but wanted to experience the local Mexican culture. What a great place to take it all in! Zihuatanejo is know for it's fishing - we ate fresh fish everyday! Everything we ate was so delicious,... More 

Was this review helpful? Yes 2
Staten Island, NY
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 1 week ago

Back a few days now from a rainy and daily overcast 4 nights at the Viceroy - and in spite of that being my worst nightmare - had a great time. A little surprising to see the property right off the road, but once those gates open you are in shangrila. From the warm greetings, to the quaint winding pathways,... More 

Was this review helpful? Yes 3
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Paradores102, thank you very much for your time and your comments; unfortunately you experienced Zihuatanejo with some rain and not the usual sun for a full beach experience. I am very happy though to hear that especially during this time our service and attention to detail was visible and that you enjoyed your stay. Rest assured that I will... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've been to Zihuatanejo in the past and couldn't wait to get back. The grounds, pool and beach were so perfect that we never left the hotel. Food was great, but what made the stay special was the service. Diego and "Eddy" (our pool/beach waiters) saw to our every need. Our Lagoon Suite was amazing and a dip in the... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear David M, thank you for your note, very much appreciated; rest assured that we will inform our Beach employees about your comments, we are looking forward to having you back soon, thank you for your continuous loyalty... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The property is beautifully maintained with a broad expanse of sugar sand on the La Ropa Beach. Attentive staff and nicely prepared and tasty food. An infinity pool surrounded by lush tropical flowers. Beach has nicely appointed lounges to allow you to either read, swim at your leisure. Each room is light, beds are comfortable and the A/C is quiet,... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Jeffrey P, thank you very much for describing the feel of the property so well, we appreciate your visit and hope that we will be able to welcome you back soon to our little Paradise. More 

Bainbridge Island, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 27, 2015

Lovely resort with all the amenities you would like. Three pools (one adults only), restaurants and bars, gym, tennis courts, yoga, and so much more. The staff are attentive and made sure to learn our names - they were so much better at this than we were in learning theirs! Drinks appear before you realize you need one, food suggestions... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Trav42CA, thank you for your comments on Tripadvisor, we very much apprecaite your time in writing; thank you as well for highlighting some of our colleagues as they love to hear from you as guest about your experience....We hope to be able to welcome you back in the near future More 

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