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Viceroy Zihuatanejo

4.5 of 5 Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Certificate of Excellence 2014
Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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520 reviews from our community

Traveler rating
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    28
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodside, California
1 review
5 of 5 stars Reviewed 1 week ago

I can't say enough about the quality of the service, the beauty of this resort, and the overall experience of staying here. Everyone....and I mean everyone....is helpful, with a can-do attitude, and genuinely wants to make your experience an amazing one. When I asked "is it possible..." I was told "everything is possible."! We were there for our son's wedding,... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear tonid915 thank you very much for your note on Tripadvisor, I am pleased that you have had a wonderful time with us here on stunning Playa La Ropa, I am looking forward to having you back soon. Warm regards More

Las Cruces, New Mexico
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We have patronized this place for 20+ yrs. Before expansion. When it was a Small Luxury Hotel! Yes the new suites lagoon suites were lovely. More beach suites and another restaurant added. We came every yr. sometimes 2x a yr. it was always Perfect! Things you could always count on. Idyllic setting, service beyond the most discriminating,excellent food,welcome party every... More

Was this review helpful? Yes 1
Southeastern Pennsylvania
Top Contributor
82 reviews 82 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Review for Viceroy Zihuatanejo This review begins with a hopeful cheer for this property’s success. I have been coming here since it was first owned by the brilliant, visionary, resourceful and hard-working German engineer Helmut Leins. He built it, Villa del Sol, in the 1970’s and lovingly grew it from a small property on a pristine beach to a World-class... More

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear CryingMan, thank you very much for your feedback in regards to our employees and services here at the property. Rest assured that both our ownership and Viceroy as management company are fully committed to continue the efforts of improving the hotel and our service operation. I hope that we will be able to show you the same again in... More

Monterrey, Mexico
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I visited Viceroy Zihuatanejo, on my B-Day weekend and it was awesome !!! It couldn´t be better !!! Excellent service, food. The room was amazing, very comfortable and nice. I highly recommend this place. Thanks a lot !

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear MagdaEugeniaPerez, thank you very much for your time in filling out the tripadvisor comments. Happy Birthday again from the whole team here at the Viceroy, we are very glad that you have had a wonderful weekend. All the Best More

Sherwood Park, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I love Zihuatanejo and the Viceroy. I have been here before and enjoy every experience. This visit however deepened my appreciation of the class of everyone employed here. I had extreme chest pains and shortness of breath and within a few minutes of my husbands call to the front desk to speaking to a Dr on the phone to getting... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Annette C, thank you very much for filling out this Tripadvisor comment, the most important part for us was that you were fine...; you are part of our Viceroy family and we are looking forward to many more visits of yours as a guest or resident here in Zihuatanejo. We miss you and your husband already, warm Greetings from... More

Washington
Reviewer
3 reviews 3 reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I felt compelled to write and let others know about this great hotel. We just returned from a fantastic 11 day stay. The staff is fantastic, every single one we met were just genuinely nice people, and very professional. Marcos in the coral bar deserves special mention, but really everyone was great. They even have a guy whose job it... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear BorisBeancounter, I am so happy that nothing more serious happened to your wife when she had her accident in the bathroom, thank you very much about your comments in regrads to our employees and care you have received, very much appreciated, we will certainly let Marco know and the Doctor know about your kind words....more importantly though from all... More

Oakland, CA
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 22, 2014

Just returned from 8 days at the Viceroy. We were guests in 2004 (Villa del Sol), 2010 ( The Tides) and now 2014 (Viceroy). It is wonderful to arrive and see the property still in fine shape and a huge % of the staff still there. We received a warm welcome from all staff and they tirelessly worked to make... More

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear SJTCA, thank you very much for your comments on Tripadvisor, it is great to here that you have had another wonderful stay here on property, hopefully it will not take another three or four years before we can welcome you back....Fortunately we have a great team here in Zihuatanejo which includes our on-call house doctor, she is wonderful and... More

Monterrey, Nuevo León, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

We stayed for the weekend and couldn´t be happier with our vacation. The room was spacious and comfortable, the food and the service were excellent. We liked the fact that the hotel has a nice beach front which is not the case with the other hotels in the area. We always got a friendly smile from all of the staff.... More

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Luis M, thank you very much for your kind report, it was a pleasure meeting you as a first time visitor to our lovely property, I know that there will be many more visits to come... All the Best and stay in touch More

Bakersfield, California, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 9, 2014

My girlfriend and I are amazed with the Viceroy in Zihuatenejo, Mexico. We were amazed by the hotel from the very first moment. from every perspective, the view is exactly like the brochures. The staff works tirelessly to ensure that this is always the case. They are constantly combing the beach to remove debris, cleaning beds and setting furniture to... More

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Jared C, thank you very much for your kind comments, what you described in regards to our employees attention to detail is certaily our greatest asset; I am sure that our colleagues told you that we have most of our employees working with us for more than 10 years..... My apology again for the confusión with your billing, I... More

Front Royal, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 7, 2014

We just returned from 2 1/2 weeks at the Viceroy Zihuatanejo -- another great stay (mid-September to early October). The facilities have been refreshed since last year and work continues. Be assured -- there is nothing wrong with the facilities, just the refreshing that a fine property always implements. What sets this hotel apart again is the staff and the... More

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear bbb22630, it was a true pleasure to have you back as customer here at the Viceroy, thank you for being such a loyal guest and friend to a lot of our colleagues; we are continuing our work here on property and are appreciating your comments about the work we are doing. I am looking forward to welcome you back... More

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Hotel Summarization (Beta)

What travelers say

  • Lagoon Suite(7)
  • Very good(5)
  • Beach suites(4)
  • Plunge pool(4)

Additional Information about Viceroy Zihuatanejo

Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Location: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Viceroy Zihuatanejo 4.5*
Number of rooms: 46
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Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo

535 photos of this hotel

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