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Viceroy Zihuatanejo

Certificate of Excellence
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Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Best prices for: 1 room 1 guest
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Viceroy Zihuatanejo
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Viceroy Zihuatanejo
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585 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Bainbridge Island, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Lovely resort with all the amenities you would like. Three pools (one adults only), restaurants and bars, gym, tennis courts, yoga, and so much more. The staff are attentive and made sure to learn our names - they were so much better at this than we were in learning theirs! Drinks appear before you realize you need one, food suggestions... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Trav42CA, thank you for your comments on Tripadvisor, we very much apprecaite your time in writing; thank you as well for highlighting some of our colleagues as they love to hear from you as guest about your experience....We hope to be able to welcome you back in the near future More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I just recently returned from the viceroy Zihuatanejo and I must say it was an incredible experience. I never write reviews and this place was worth writing about. The grounds, service, rooms and customer service was amazing !!! We traveled with 8 other couples and all of us had a blast. Definitely will be returning.

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Minokabo4848, thank you for your time in writing your feedback which is very much appreciated; we hope that we will be able to welcome you and the rest of your friends back to Zihuatanejo soon.... More 

Herradura, Puntarenas, Costa Rica
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

This is a no brainer. Hands down the best hotel in town. The suites they have a unbelievable with private, infinity pools, patios and cool rooms. The prices in their "low season" from April - November are very inexpensive!! The Lagoon suites are super nice. Don't be turned off because they are not "ocean view". They are extremely nice with... More 

Was this review helpful? Yes
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Costa R, thank you for your kind review we have received; yes our Lagoon Suites are just steps away from the beach and are very spacious. Please let me know in case we can assist you for your next vacation with your family, we would love to have you all here with us on Playa La Ropa. Looking forward... More 

Hillsboro, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Viceroy is a fabulous hotel. The staff was helpful and attentive. Food was incredible. The Lagoon Suites (we had LS8) are AWESOME! Fresh coffee and pastries were delivered every morning at 8:30. The grounds were immaculate. Get the "Sea of Love" couples massage at the hotel spa...no words for just how wonderful that was!! We will definitely be going... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear Txgirl2014, thank you for your time in filling out the response to your stay, especially after your honeymoon trip, congratulations again!!! I am very happy that you have had a wonderful stay with us here in Zihuatanejo, do not hesitate to consider us for your one year anniversary :) All the Best to both of you from the entire... More 

San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I spent 12 days at the Viceroy to celebrate our 20th Anniversary. From the moment we arrived at the hotel I was in love. Everything exceeded my expectations. We stayed in the Lagoon Penthouse Suite, which included an amazing private patio and plunge pool. We spent most of our time at the beach...eating, socializing and relaxing. The... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear balettmom100, thank you for your nice comments and again a 'Happy Anniversary ' from everybody here at the Viceroy in Zihuatanejo. I am very glad that we were able to exceed your expectations and that you enjoyed the resort and the destination....looking forward to welcoming you back soon More 

Lawton, Oklahoma
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I highly recommend a stay at the Viceroy. The rooms are tastefully decorated, food excellently prepared and the service is amazing. After only a few hours, I was very pleased with my choice of hotel. I simply loved being directly on Playa La Ropa as we took advantage of the beach dining and well maintained palapas. We booked a deluxe... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear LCPA, I very much appreciate your comments in regards to your deluxe room as well as the service and food on property. We are striving every day to not only improve our service but as well as to enhance our resort facilities here on Playa La Ropa; wonderful that you have noticed and that you have enjoyed our hospitality.... More 

Santa Barbara, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I want to thank the entire staff at the viceroy for another wonderful vacation. The service, food and accommodations were once again impeccable. You keep us coming back every year for these reasons, not to mention the serenity, beauty and security of the resort. For anyone on the fence about coming here - don't hesitate - just book it. You... More 

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear jgsb, thank you for your time in writing on Tripadvisor. We very much appreciate your loyalty and certainly do hope that we will be able to welcome you back soon at your 'home away from home'! More 

Los Angeles, California
Level Contributor
63 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This resort should be ranked #1 in Zihua. There really are no better places in Zihua. The hotel is only a 20-25 minute drive to the airport. It’s located on the best section of Playa La Ropa (flat resort and beach front, with immediate access from your lounge chair). The resort layout is perfect – pebble stone paths meander around... More 

Was this review helpful? Yes 5
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear NinaPintaSta Maria, thank you for your very detailed review of not just our [property but as well as your observations in regards to Zihuatanejo: we hope that the road leading to Playa La Ropa will be finished within the next months dramatically increasing the comfort of not just driving but as well walking into town. I appreciate all your... More 

Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

Absolutely loved this hotel. Great beach and grounds. Service was pleasant and timely. Rooms were clean and beautifully decorated. I would go back in a minute. If you are looking for a retreat with your spouse or with your family this is a perfect place.

Was this review helpful? Yes 1
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear jayrow05, 'loved you comments about our wonderful property, thank you for your time to write on Tripadvisor, looking forward to have you back in the near future.... More 

Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

We have stayed at many resorts in Mexico, Hawaii and the Caribbean, but for room perfection The Viceroy Zihuatanejo wins the prize. A lot of reviewers claim they don't spend a lot of time in their room, we do (especially for romantic occasions :)) and the very reason we choose this resort. Please see suite pictures. We had a beach... More 

Was this review helpful? Yes 2
Martin K, General Manager at Viceroy Zihuatanejo, responded to this review

Dear AZ070707, thank you for your comments on Tripadvisor, I appreciate your comments about your suite, the food and the service, you are absolutely right in trying out other restaurants as well, Playa La Ropa and Zihuatanejo are a little Mexican 'Positano' with a combination of wonderful cliff side dining and casual in town experiences. As you mentioned we do... More 

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