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Costa Sur Resort & Spa

Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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1 room 1 guest
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Costa Sur Resort & Spa
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763 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Westlake Village, California
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been to numerous resorts throughout the wonderful country of Mexico. Many of them have been boutique resorts with one of a kind beauty and amenities. I mention this because I want you to have a better understanding of where I'm coming from when I write this review. The true genius of Costa Sur Resort & Spa is their... More 

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Laguna Niguel
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Always a great stay here.Brought out daughters with us this time and they all seemed happy with our vacation. The breakfast is good,worth the $13 charge. All the workers are polite and helpful. We definitely return for another stay.

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment on your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that you had a great family vacation time. We wil be very honored to have you back in the future and host you at your... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here last year for my husband's birthday in September 2014. I purchased the trip off Travel Zoo (probably has scarred me from purchasing off travel zoo if they endorse places like this). What a nightmare. The only good thing I can say about the place is the food was awesome and restaurant staff was great! Rooms are definitely... More 

Was this review helpful? Yes 5
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Tanya thank you for letting us know about your experience of almost a year ago. Observations and comments received from our guests, when on time, are very valuable as they allow for the necessary corrective actions to be taken in order to prevent future guests to go through a bad experience. I would like to comment that the little... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The worst ever it was like a nightmare, no beach, two small and crowded pools, the rooms and the whole area of the hotel was smelling like sewage, we cancel right away and stay at Villa del Palmar great place everything was good, rooms, pools, beach, surroundings and people!

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for letting us know about your recent non stay at our Costa Sur, as your observations are very imnportant to us. We are sorry you did not give us the chance to try and take care of you during your stay, but hopefully you will give us an opportunity in the future to make it up... More 

Tri-Cities, Washington
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We enjoyed a wonderful week in June at CS. Everything was good, the food, service, staff and Costa Sur. If you are looking for a relaxing place to stay with a great view of Bandera Bay and the sunset then Costa Sur if your place. The staff always make you feel welcome and like family. You will be staying south... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Joe thank you very much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure to know that we were able to satisfy your expectations and that you had another great family vacation experience. Our staff is one of the highlights during our guests' stays and we are proud they showed... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2015

Always feels like I am coming home when I arrive at Costa Sur. It's an older property but they are continuously upgrading. It is clean and comfortable. Loads of fish in the lagoon and a safe ocean swim or learn to paddle-board. Two pools for the less adventurous. Staff are helpful and cheerful, many have been there for 20+ years!... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur. It is a pleasure to know we are able to satisfy your expectations each time you come back and that you are aware of the upgrades we try to do on a periodic schedule in order to maintain our resort... More 

Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 23, 2015

We have vacationed at Costa Sur for many years and have always enjoyed the family atmosphere. Every one of the hotel employees are always very nice, friendly and helpful. They are very good at their job.

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure to know that we were able to satisfy your expectations and that the vacation experience was a successful one, once again. We are proud of our staff and the way they take care of our guests... More 

Sebastopol, California
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 21, 2015

Pros: Spacious oceanfront studios with kitchenettes (large fridge!) and sofa/coffee table. Excellent & friendly service! Crashing waves 24/7! Cons: Put screens on patio doors to prevent mosquito bites & add chairs to balcony. More ventilation in elevators. Reduce sewer smell. Location: Great location! Beautiful views! 5 minutes from town. My favorite area to stay in PV! I have been to... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations and will look into them in order to take the necessary actions to correct the situations. We are also very glad that our staff, a very important part of our Resort, gave you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 18, 2015

This is a good resort. Affordable and comfortable. It has a great view of the ocean and the mountains. The staff goes out of their way to make you happy. They hold daily activities for the whole family. Arturo Mora Ayon, One of the activity facilitators makes sure that you and the children have a good time.

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Alvaro thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we delivered a great family vacation experience. Our staff is an important part in this experience and we are very glad Arturo, Activities, made you... More 

Vallejo, California
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 10, 2015

I stayed at the Costa Sur for a week and would do it again. The ocean view from our room was amazing! Every employee that I encountered was polite and helpful. Juan, a bellman, was particularly helpful all week with transportation advice and PVR advice in general. I enjoyed every meal and found the prices to be very reasonable.

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad to hear we were able to satisfy your expectations and delivered a successful vacation experience. Our staff has a large part in that experience and we are proud to see they were present and helpful all... More 

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