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Costa Sur Resort & Spa

Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Costa Sur Resort & Spa
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721 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

I just stay in Costa Sur with my 3 children and luckily for us it was almost empty but we find some disappointing issues. First, it has a very nice and friendly employees but besides they were a lot more than the customers, the place was dirty. Our room wasn't cleaned very well. From our 4 day stay our dinning... More 

Was this review helpful? Yes
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your comments are very important to us as they allow for immediate corrective actions and staff training. We are very sorry you encountered this type of issues but you can be sure we will talk to the involved department heads... More 

Walnut Creek, California
Top Contributor
53 reviews 53 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I officiated at a wedding June 13 at Costa Sur Hotel. 60 wedding guests were in awe over the food and the service. Many of the waiters have been there 30 or more years and they treat guests as family. Even the newer waiters have adopted that attitude. Since many of the guests were on an all-inclusive plan they ate... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sir thank you very much for having taken the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations, as well as deliver very good vacation and wedding experiences. We are glad to see our staff was an important part of these experiences and will... More 

San Clemente, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Great staff, convenient location, private beach, clean, beautiful views, but needs some major updating. We stayed here 12 years ago and the only fairly new things were the sofas. Pretty beat up. The food was just ok. Would I stay here again? Yes. But I hope that they refurbish it.

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Karen thank you for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations and woiuld like to let you know that the refurbishment that took place a couple of years ago also included, besides the sofa bed, new king size pillow top matresses, 42" televisions, curtains and painting... More 

Denver, Colorado
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This review is long overdue, but I cannot say enough about the staff at Costa Sur and how they gave us the most beautiful wedding day to remember. Planning a wedding from afar is stressful, but Mabel took the reigns and exceeded our expectations. The food was wonderful (the presentation was amazing), the entire staff was so attentive (I don't... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Tara thank you very much for sending us your great review about your wedding at our Costa Sur, last year. It is a pleasure to know we wer able to make that special day even more special through the service probided by Mabel and the rest or the team. We are very porud of our staff and we will... More 

bakersfield, CA.
Top Contributor
158 reviews 158 reviews
46 hotel reviews
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My experiences only as it is not fair to speculate........ We had a 10 day stay in a 1 bedroom corner unit 5th floor farthest away from the rest of the property. It was very quiet and the unit is quite large. Other than this, the unit goes down hill quickly. Photos attatched will speak for me. The exterior middle... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your honest and lengthy opinion about your recent stay at our Costa Sur, as these comments are very important to us, allowing us for immediate corrective actions where needed. We have taken note of your observations regarding the room and you can be sure we will take every step in order to correct... More 

Los Angeles, California
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Mom and I visited three weeks ago this picturesque place since the bellboy welcomes you with a warm and friendly smile makes you feel at home. The installations are good. Except. For The rooms are old. The service at the restaurant is efficient. The lobster was very tasty but what can i say about the grill night a whole taste... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for letting us know about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations as well as having provided a great vacation experience. Our staff is an important part of our guests' experience and we are proud that Sergio, Bell Boy, showed his service skills... More 

Manzanillo, Mexico
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We found a great deal online for this hotel including breakfasts, and it stated that it was a five-star hotel. While Costa Sur is by no means a 5-star hotel, it is very comfortable and we really enjoyed our stay. The place is clean, the rooms could use a little update but everything works fine, nice pool area, nice beach,... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Marianela thank you very much for taking the time to comment about your recent stay at our Costa Sur. I am not sure who you made your reservations through, but it is a fact we rate and consider ourselves a 4 stars resort, striving to give 5 stars service which was provided by persons like Christopher at the Front... More 

San Diego, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 26, 2015

This is a great resort and they have a fantastic private beach area. The food in the restaurant was really good and good prices. The rooms were nice. We had a kitchen, stove top, refridgerator, and pots,pans, silverware, dishes. That's great. My only issue is that it's about an $8 cab ride into town. The Old PV part of town.... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations, as well as for having provided a nice vacation experience. It is a fact we are a bit out of downtown PV but this is what makes the resort... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

We stayed for 8 days for the first time and having never been to Mexico we were a little apprehensive. But the staff at Costa Sur made us feel right at home from the first moment we arrived. Our concierge Gustavo was happy, helpful and went above and beyond everyday. We planned trips, dinner, gold, adventure through him and everything... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest we thank you for the time you took to write your comment about your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations as well as provide a great vacation experience, especially this being your first time in Mexico. We are very proud of our staff and we will... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015 via mobile

The concierge Gustavo helped us everyday with simple requests and provided information to make our trip extra special. The resort was beautiful and had all the amenities that we were looking for. We would definitely like to return!!

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taling the time to comment on your recent stay at our Costa Sur. We are very proud to learn that Gustavo showed the hospitality and service we look for in all our staff and that he turned your vacation into a great experience. We will make sure to pass your comment along to... More 

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