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All 121 Puerto Vallarta hotels

Costa Sur Resort & Spa

3.5 of 5 Hotel   |   Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Ranked #37 of 121 Hotels in Puerto Vallarta
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
sndovale Sacramento
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560 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (143)
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English first
Sacramento
Top Contributor
170 reviews 170 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent a week here. The bus stops right outside the door. The staff is friendly and helpful. We did not eat any meals at the resort as we preferred to try the local restaurants. The room had a patio overlooking the bay facing west into the sunset. All in all a nice inexpensive stay.

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your stay at our Costa Sur. It is a pleasure for us to know we were able to satisfy your expectations and that your vacation experience was a nice one. Your mention of our staff is important to us as they are a big part in the... More

Eden Prairie, Minnesota
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I celebrated our one-year anniversary in puerto vallarta. This place is soooo romantic! there is not one bad room in the place as virtually every room is literally overlooking the ocean. We enjoyed our stay very much and enjoyed the mexican charm of the room decor as well as the overall size of the room - very... More

Was this review helpful? Yes 8
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sarah rose thank you very much for having taken the time to comment about our Costa Sur. We are vary glad to know we were able to satisfy your expectations and that we provided a great vacation experience on this very special date. We hope you will give the opportunity of hosting you again for many more anniversaries at... More

Tracy
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Our First time to PV. We were guests here thru an auction I won for charity. I looked up all the reviews before and was happy with what I read.. We were greeted with great cocktails and helpful staff upon our arrival. They upgraded our room to a bigger suite on the corner which overlooked the center pool area. Loved... More

Was this review helpful? Yes 7
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Susann thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we provided a great vacation experience. We love the comments we get about our staff, as they are a large part of our success and... More

El Paso, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

A week prior to our arrival in Puerto Vallarta, the people at Costa Sur constantly called and emailed us trying to get us to book activities and all-inclusive packages. The second we arrived, the front desk clerk was very pushy and began asking for our credit card for reasons other than booking our room. After we finally got checked-in, we... More

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We have taken note of your various observations and would like to assure you that we will be working on them and take the necessary corrective actions to avoid these situations in the future. The Time Share presentation normally... More

San Francisco, California
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The structure at Costa Sur and the rooms are pretty dated, the kitchen in the penthouse was fine- though it lacked some amenities. The rooftop pool deck that goes with the penthouse is great for younger kids but not very practical for adults as it is lower than waist deep on someone who is 5'3''. The shining star for this... More

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your stay at our Costa Sur. We are very glad we were able to provide for a nice vacation experience and that a good part of it was provided by our staff, them being an important part of our guests' appreciation. Once again thank you and we... More

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

No not the poem by Milton, but rather the missed opportunity at Costa Sur in Puerto Vallarta. This stretch of beaches and coves in Mexico is full of wonderful vistas, friendly waves and shallow pools to scurry through. There is a resin that people call Vallarta Paradise found. For my wife and I it is less than 3 hours on... More

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are sorry to hear your stay was not totally as expected and we have taken note of the observations you make in order to take the necessary corrective actions, which are already on their way. Once again thank you... More

Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Costa Sur is an amazing place to stay. The pools were clean and nice. They had an adult pool and a kids pool which was nice! They had a spa area, a little restaurant, and they had a bar which sold virgin drinks etc. there beach was very nice but it was rocky. I personally would perfer sand! The last... More

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and were able to deliver a good vacation experience. Just as a comment, July and August are the big vacation months for Mexican kids and most of... More

Leon, Mexico
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 10, 2014

My husband and I found a groupon deal about this hotel, and we finally decided to purchase the package (four nights with daily American breakfast ) after reading the positive comments here. The room is clean, spacious with great ocean view, however, the fixtures and furniture definitely needs some updating. The closet/dresser made squeaky sounds whenever I tried to open... More

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cindy thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We would like to sincerely apologize for the mishappenings you went through, as well as assure you that we will be reviewing them with our Department Heads in order to take the necessary corrective actions to avoid them from... More

Pittsburg
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 9, 2014

We had our Wedding and Reception there on July 28th, 2014, also we stay for our honeymoon a full week... and all we can say is, that this place is awesome!!! the service is excellent, the food is really good, our Reception Banquet was Incredible, our guest continue talking about it and the staff is Awesome, but Specially Mabel M.... More

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Juan Manuel thank you very much for having taken the time to comment about your recent stay and wedding ceremony at our Costa Sur. It is a pleasure for us to know that we were able to satisfy your expectations, as well as your and your guests' vacation experiences. We will make sure to pass you comments along to... More

Houston
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 5, 2014

Great views...nice rooms...Away from the hectic downtown area. Very nice people. Everyone was helpful and friendly. Among many are Victor at the bar and Juan Carlos at the front. Keep up the good work.

Was this review helpful? Yes 5
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we delivered a good vacation experience, with the help of our staff. They are a major reason for our resort to be recommended and Juan... More

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Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
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Also Known As:
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur

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