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Costa Sur Resort & Spa

Certificate of Excellence
Hotel website
Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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4 nights for US$299.00
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Costa Sur Resort & Spa
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Costa Sur Resort & Spa
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692 reviews from our community

Traveler rating
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    280
    107
    49
    34
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159
289
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9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Penticton
Senior Contributor
27 reviews 27 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

Costa Sur is an older but wonderful place to stay. We have owned a time share here for over 20 years and love the location. The man made lagoon is perfect for snorkeling and swimming. The staff is fabulous and most have been there for years, Hope on a local bus out the front door to drop you in Old... More 

Was this review helpful? Yes
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Not to bad of a place but you have to double check specials they don't tell you when booking room on sale for 4 night $299.00 we pay $1200.00 ??! Happy he 5 to 6 order drinks five mins before 5 no happy hr price until 5.00 why would you not tell us ??? Food just So So ifie at... More 

Was this review helpful? Yes 1
Pompton Lakes, New Jersey
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The Hotel was located just a bus ride away from most everything we needed. The staff was so friendly and helpful, we needed them for assistance with some important plans and unfortunately - when I fell ill, they were SO helpful in the middle of the night being able to send a doctor, fill my prescriptions and deliver everything straight... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Dee Dee thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are glad we were able to satisfy most of your expectations, as well as having been able to provide a nice family vacation. We are sorry to hear about you coming down with some kind of illness but... More 

UT
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I got a Travel Zoo deal for Costa Sur. I bought 2 and had my husband's brother and and sister in law join us. Check in was prompt and very courteous. Our room was large and the view was fabulous (perfect sunset pictures from the balcony). The food was always tasty and the drinks were good. The bellhop guys at... More 

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Deborah thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are very glad to hear that we were able to deliver a great vacation experience and that we satisfied your expectations. As you very well mention, our staff is a very important part in our success and we... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I was on a business trip to Puerto Vallarta and decided to extend my stay. Costa Sur Resort had been on my list of resorts to visit, so I was excited to confirm my stay there. Upon arrival I was greeted with a smile and a helping hand. The gentleman behind the front desk was great and gave us some... More 

Was this review helpful? Yes 5
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Janelle thank you very much for your extensive and very nice comments regarding your recent stay at our Costa Sur. It is a pleasure to know you had been planning on staying with us and that we were able to satisfy your expectations as well as provide a great vacation experience. Our staff is an imnportan part in our... More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I have been to the Costa Sur several times through the years. It's an older but well maintained hotel at affordable prices. The rooms are nice and spacious. The studio suit we stayed in was very roomy with kitchnett. The restaurant 🍴 is great with a nice menu, including a variety of Mexican dishes. Wifi signal is... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we are able to satisfy your expectations as well as provide a relaxing family vacation after many return trips. It is a fact our beach is smaller than the ones in Nuevo Vallarta, but... More 

Bellingham, Washington
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Title ought to say it all...Staff has been friendly, but excuses are starting to become comical. No offer to move us. Extremely disappointing experience. Nice swimming area in lieu of beach. Crazy cab drivers

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sir thank you very much for letting us know about the problem encountered while our guest. Your remarks are very important to us as they allow for necessary training and corrective actions to be taken, in order to avoid this kind of issues to repeat themselves. In this case two problems combined, a water heater breaking down and a... More 

Wyoming
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our first time to Mexico. We couldn't have chosen a better location. The hotel is older, but the staff make you feel like you are right at home! The rooms were huge, beds were very comfortable. We got to witness two weddings while we were there! The staff is absolutely AMAZING! Enrique was our favorite bar tender/server! But... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your great comments about your recent stay at our Costa Sur. We are very honored to have been chosen for your first visit to Mexico and Puerto Vallarta and are very glad to have satisfied your expectations as well as having provided a very nice vacation experience. We are very proud of our... More 

Gilbert, Arizona
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As other reviewers have noted, older property in good shape. Cleanliness, and condition, and staff were more than acceptable. More fancy or more expensive would not have made stay in Puerto Vallarta more fun. Easy access to town by taxi or local bus at front door. Far enough away from town to be quiet and less hustle, close enough for... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest we would like to thank you for having taken the time to comment about your recent stay at our Costa Sur. We are glad we were able to provide a fun and great vacation experience, as well as for being able to satisfy your expectations. We hope you will give us the opportunity of hosting you back in... More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was recently here for a gay wedding - what a SPECTACULAR setting and presentation! The views were amazing and so was the food. The rooms ALL have ocean views and terraces! The private beach and lagoon are heavenly. You never want to leave this place! And to get to the Romantica Zone or Old Vallarta downtown is a quick... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations as well as for having been able to provide a great vacation and personal experience. We will be waiting for you on a return trip to Puerto Vallarta and... More 

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