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Costa Sur Resort & Spa

3.5 of 5 Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Certificate of Excellence 2014
Costa Sur Resort & Spa
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Costa Sur Resort & Spa
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655 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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1 review
1 of 5 stars Reviewed 3 days ago NEW via mobile

The good is that the customer service is excellent. However, many people in our group were sick and I had food poisoning three times. I ate primarily at the resort and could hear the person in the room next to me puking as well. The wedding we attended was lovely however many people in the wedding party were sick as... More 

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San Diego, California
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just returned from a six day trip at Costa Sur and like the title I would say there was some good and some bad in the stay. First the positive: The Staff was extremely friendly and accommodating, especially the activity coordinators down at the pool and the bartenders and servers. The views are unparalleled and gorgeous from every room. I... More 

Was this review helpful? Yes
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you much for having taken the time to comment about your recent stay at our Costa Sur. We are glad to know we were able to deliver a satisfactory vacation experience and that our staff, a large part of this experience, stepped up and delivered. We have taken note of your observations and can assure you that... More 

San Francisco, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The good: The staff at this hotel, as most reviewers have noted, are exceptionally friendly and kind. The guests are treated like family, and the number of people who return year after year is a clear testament to the loyalty felt between the guests and the staff. The views and private beach are stunning. To improve: If you are actively... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Danielle thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that you had, one more time, a great family vacation. Our staff is in fact a large part in our resort's operation and we will make... More 

Phoenix, AZ
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Crowded pool. Heated pool is for adults only so staying with children there isn't much for them to do. Pool was too cold for daughter. Something must not be right with filtration system because of how many of us for sick. I could also hear another guest in the room next to me getting sick all night. Staff is very... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you for taking the time to comment about your recent stay at our Costa Sur. I would like to assure you that your comments are very important to us as they allow us to take the necessary corrective steps in order to resolve them. Specifically regarding the the sickness problem, the season is prone to a virus... More 

Fairfax, California
1 review
1 of 5 stars Reviewed 1 week ago

This is an old, outdated and rundown resort with services that are severely lacking. I stayed here recently for a wedding and at least half of the guests at the resort had the noro-virus, there were never chairs or towels available at the pool, the elevators were slow and unable to accommodate the number of guests, wifi did not work,... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. Your comments are very important to us, as they allow for us to take the necessary corrective measures to resolve the issues. We are very sorry we were not able to satisfy your vacation experience and hope that you will... More 

Nanaimo, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Costa Sur for 6 days in February, in a studio unit on the 13th floor of the 14 story building. The views were wonderful from the small balcony where people could stand and admire, but no chairs could fit on it. The building is old and the staff try very hard to make the best of a... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Anne thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us and you can be sure we are working hard on resolving the issues over the resort. Even though the vacation experience was not the one your were expecting, we hope you can... More 

USA
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The best things about the Costa Sur: A very nice staff, reasonable prices and a beautiful view from every room. The downsides: The entire establishment needs renovation - everything is old, dated and worn out. One elevator and two pools are not enough, and every day staff ran out of deck chairs and towels. The lagoon is nice when useable,... More 

Was this review helpful? Yes 5
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. Your observations are very important to us, as they allow for necessary and timely corrective actions. Our staff is very important in the daily resort's operation and is a fundamental part of our guests' vacation experience and we are... More 

Copenhagen, New York
Contributor
11 reviews 11 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I have not stayed here, but visited almost daily for a couple of weeks. The staff there is wonderful. The building is severely rundown and I would think they are going to remodel it one of these days. The views are fantastic. The strong waves in the area are so relaxing sounding as they crash into the rocky beach. The... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear customer thank you for taking the time to comment about your return visits to Costa Sur. We have taken note of your observations regarding the food menu and will work on improving our different options. Regarding the speed bumps, even though you do not seem to like them, these have helped solve the more dangerous situation we had before,... More 

Salt Lake City, Utah
1 review
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Im basing this review on the service we recieved while staying at this resort, the rooms were older and the property was older but the price we paid for our stay was reflective of this. what makes this place special was the service and location, and the private lagoon on the beach, the service was great all week but one... More 

Was this review helpful? Yes 9
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Chris thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad to have been able to satisfy your expectations as well as for providing a great vacation experience. Our staff is, no doubt, a very important part in our success and we are very proud they showed... More 

Oakton, Virginia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from a wonderful week at Costa Sur. While I agree with other reviewers that ithe resort does need updating ( mostly the kitchenettes) it more than makes up for this in staff friendliness. I have never been anywhere where the staff are so genuinely friendly. They truly seem to enjoy what they are doing,... More 

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Cathy thank you very much for having taken the time to comment about your recent stay at our Costa Sur. It is a pleasure for us to know we were able to satisfy your expectations and that we provided a successful vacation experience. As you point out, one of the Resort's greatest assets is our staff and they demonstrated... More 

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Additional Information about Costa Sur Resort & Spa

Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Location: Mexico > Jalisco > Puerto Vallarta
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Costa Sur Resort & Spa 3.5*
Number of rooms: 202
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Also Known As:
Costa Sur Hotel Puerto Vallarta
Costa Sur Resort And Spa
Playa Del Sol Costa Sur
Hotel Style:
#19 Spa Hotel in Puerto Vallarta
#25 On the Beach Hotel in Puerto Vallarta
#28 Romantic Hotel in Puerto Vallarta

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