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Costa Sur Resort & Spa

Certificate of Excellence
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Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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4 nights for US$299.00
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Costa Sur Resort & Spa
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Costa Sur Resort & Spa
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674 reviews from our community

Traveler rating
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    104
    48
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Lethbridge, Canada
Top Contributor
53 reviews 53 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

The building is older and is in need of updates but it is clean and the beds are wonderful and soft. New Tvs and lots of stations. (can get English on lots of stations if you change the TV settings under audio pick SAP and it will say if it can switch to English) The Kitchens are adequate The fridges... More 

Was this review helpful? Yes
Orange, California
Top Contributor
51 reviews 51 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've been members of Costa Sur since 2002 and every time we come, it continues to make us happy. We were originally on the 10th floor in a studio room but happened to find the 8th floor had been totally renovated into a very nice resort! We upgraded to this floor for 4 nights and were happy with our move.... More 

Was this review helpful? Yes
GerryNayarit, Director General at Costa Sur Resort & Spa, responded to this review

Dear Karla what a pleasure to know that we provided a very successful vacation experience and that, one more time, we satisfied your expectations. Yes, the rooms on the 8th. floor are brand new and really comfortable and updated with lots of different details which we are very glad you noticed and took advantage of. As you very well mention,... More 

Anchorage, United States
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We are actually still here for one more night. Room 802 with a gorgeous view of Banderas Bay. Everything about this place is wonderful especially the staff. Great setting. Great gym. Bus right out front.

Was this review helpful? Yes 2
GerryNayarit, Director General at Costa Sur Resort & Spa, responded to this review

Dear Sam thank you very much for taking some time off of your vacation to let us know about your stay at our Costa Sur. We are very glad to have been able to provide a successful vacation experience and been able to satisfy your expectations. We are proud of our staff, as they are a very big part of... More 

BC, Canada
Top Contributor
73 reviews 73 reviews
31 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The title sums it up, this place is a good value. The views are wonderful, there is a nice micro beach, the beds are comfortable, the staff are amazing, the food is good, though pricey for the quality. There is wifi but works better at the lobby or pool area. The property does need a refit, as there is visual... More 

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for your recent stay's comments on our Costa Sur. We are glad we were able to provide a nice vacation experience, as well as satisfied your expectations. It is a fact our resort is more oriented to the family and quieter crowds as we are a bit off downtown but still close enoguh for... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 3 nights. The Hotel is very nice. The lobby has a nice store and has everything you may need..beer..snacks..clothes..fresh fruit..meds..etc. The room was an ocean front studio. Very Spacious.Very nice.Very Clean. The bathroom was spacious as well. The TV was great!lots of channels but you won't be watching so much TV with the Amazing VIEW. The... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for such an originally written review on your recent stay at our Costa Sur. We are very glad we were able to inspire you and that we satisfied your expectations, providing a great vacation experience. Thank you once again an we will definitely be waiting for your return visit to your "home away from... More 

New York City, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just spend 7 great days at Costa Sur Resort and Spa. For about $150 dollars a day, I got a studio aparment overlooking the ocean and three great meals a day. The staff couldn't have been nicer, espcially Christian at the front desk, and Salvatore, Alan, and Moises at the restaurant. And getting into town was a no brainer; the... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are very glad we were able to provide a successful vacation experience as well as having satisfied your expectations. We have taken note of your kudos to Christian and our food and beverage staff and will make sure... More 

Kalama Washington
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We just got back from a week's vacation, and enjoyed our stay at Costa Sir very much. As in other reviews it is an older property built in the late 70's but it has the old Mexican charm and is maintained very well. Our room was very clean and comfortable and the bed was very comfortable. The view from our... More 

Was this review helpful? Yes 3
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad we were able to satisfy your expectations and delivered a nice vacation experience. We would like to let you know that we are reviewing the recipes of some of our dishes, as well as the drinks,... More 

Redmond, Washington, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We just returned from a fabulous one week stay at the Costa Sur. We loved everything about the resort, accepting before we arrived that it is dated. It is a place many of the guests have been going 20, 25, 30 years, as such if you are willing to chat folks up you will learn how to manage getting around... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sally thank you very much for taking the time to comment about your recent stay at our Costa Sur. We are very glad to have been able to provide a great vacation experience, as well as having satisfied your expectations. It is a fact we are not one of the most recent resorts in the area, but our full... More 

Tucson, Arizona
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Costa Sur Resort & Spa is located about 30 minutes south of the airport. Getting off of the plane, I was quoted $40 for transportation (currently about 600 pesos), but the going rate is actually 220 pesos - around $15. We arrived at Costa Sur after enjoying beautiful views on a winding road on a steep, tropical vegetation rich hillside... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Charles thank you very much for the extended review about your recent stay at our Costa Sur. We are very sorry to hear about the setbacks you suffered and would like to apologize for the way the issues were handled by some of our staff. This is totally unacceptable to us and we will make sure to find out... More 

Niagara Falls, Canada
Top Contributor
52 reviews 52 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great customer service began the moment we exited the taxi, and continued during our whole stay. Massage for 2 for 72$ usd, then a 25% discount on top of that is awesome. The kids spent time at the pool, as well as kayaking, and snorkling. Food was good with a variety of options from regular breakfast, to pasta, surf and... More 

Was this review helpful? Yes 7
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Darryll thank you very much for having taken the time to comment about your recent stay at our Costa Sur. We are very glad we were able to offer a great family vacation, as well as having satisfied your expectations. We are proud of our whole staff as they are the ones that make up the soul of the... More 

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