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Costa Sur Resort & Spa

Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Costa Sur Resort & Spa
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741 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Always feels like I am coming home when I arrive at Costa Sur. It's an older property but they are continuously upgrading. It is clean and comfortable. Loads of fish in the lagoon and a safe ocean swim or learn to paddle-board. Two pools for the less adventurous. Staff are helpful and cheerful, many have been there for 20+ years!... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your past stay at our Costa Sur. It is a pleasure to know we are able to satisfy your expectations each time you come back and that you are aware of the upgrades we try to do on a periodic schedule in order to maintain our resort... More 

Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have vacationed at Costa Sur for many years and have always enjoyed the family atmosphere. Every one of the hotel employees are always very nice, friendly and helpful. They are very good at their job.

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure to know that we were able to satisfy your expectations and that the vacation experience was a successful one, once again. We are proud of our staff and the way they take care of our guests... More 

Sebastopol, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Pros: Spacious oceanfront studios with kitchenettes (large fridge!) and sofa/coffee table. Excellent & friendly service! Crashing waves 24/7! Cons: Put screens on patio doors to prevent mosquito bites & add chairs to balcony. More ventilation in elevators. Reduce sewer smell. Location: Great location! Beautiful views! 5 minutes from town. My favorite area to stay in PV! I have been to... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations and will look into them in order to take the necessary actions to correct the situations. We are also very glad that our staff, a very important part of our Resort, gave you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

This is a good resort. Affordable and comfortable. It has a great view of the ocean and the mountains. The staff goes out of their way to make you happy. They hold daily activities for the whole family. Arturo Mora Ayon, One of the activity facilitators makes sure that you and the children have a good time.

Was this review helpful? Yes
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Alvaro thank you very much for taking the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations and that we delivered a great family vacation experience. Our staff is an important part in this experience and we are very glad Arturo, Activities, made you... More 

Vallejo, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Costa Sur for a week and would do it again. The ocean view from our room was amazing! Every employee that I encountered was polite and helpful. Juan, a bellman, was particularly helpful all week with transportation advice and PVR advice in general. I enjoyed every meal and found the prices to be very reasonable.

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. We are very glad to hear we were able to satisfy your expectations and delivered a successful vacation experience. Our staff has a large part in that experience and we are proud to see they were present and helpful all... More 

San Francisco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The view from our room was breathtaking. Although it was an older hotel, the rooms were clean and the sunsets from the balcony were awesome. The restaurant service was top notch, and I literally watched dolphins play in the ocean while eating breakfast. If you're looking for charm and a view to die for, this is the only place to... More 

Was this review helpful? Yes 4
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Florence thank you much for taking the time to comment on your recent stay at our Costa Sur. It is a pleasure for us to know that we were able to satisfy your expectations and provided a great vacation experience. The staff is a large part of this experience and we are very proud of the restaurant's having gone... More 

Portland, Oregon
Level Contributor
6 reviews
2 of 5 stars Reviewed 4 weeks ago

We came here in a crunch due to the location and ate and the dinner buffet. It was overpriced and mediocre at best. I should have just ordered quesadillas with my son. Food was just warm, not hot. Salad bar was not ready. Food sits out too long. Won't be back.

Was this review helpful? Yes
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sir thank you for letting us know about your recent experience at our restaurant. Comments like yours are very important to us, as they allow for immediate actions in order to correct the situation encountered. We have taken note of your observations and please be assured that we have looked into the issue and taken the necessary corrective steps... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

I just stay in Costa Sur with my 3 children and luckily for us it was almost empty but we find some disappointing issues. First, it has a very nice and friendly employees but besides they were a lot more than the customers, the place was dirty. Our room wasn't cleaned very well. From our 4 day stay our dinning... More 

Was this review helpful? Yes 2
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Guest thank you very much for taking the time to comment on your recent stay at our Costa Sur. Your comments are very important to us as they allow for immediate corrective actions and staff training. We are very sorry you encountered this type of issues but you can be sure we will talk to the involved department heads... More 

Walnut Creek, California
Level Contributor
60 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 21, 2015

I officiated at a wedding June 13 at Costa Sur Hotel. 60 wedding guests were in awe over the food and the service. Many of the waiters have been there 30 or more years and they treat guests as family. Even the newer waiters have adopted that attitude. Since many of the guests were on an all-inclusive plan they ate... More 

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Sir thank you very much for having taken the time to comment about your recent stay at our Costa Sur. It is a pleasure to know we were able to satisfy your expectations, as well as deliver very good vacation and wedding experiences. We are glad to see our staff was an important part of these experiences and will... More 

San Clemente, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 20, 2015

Great staff, convenient location, private beach, clean, beautiful views, but needs some major updating. We stayed here 12 years ago and the only fairly new things were the sofas. Pretty beat up. The food was just ok. Would I stay here again? Yes. But I hope that they refurbish it.

Was this review helpful? Yes 1
GerryNayarit, General Manager at Costa Sur Resort & Spa, responded to this review

Dear Karen thank you for taking the time to comment about your recent stay at our Costa Sur. We have taken note of your observations and woiuld like to let you know that the refurbishment that took place a couple of years ago also included, besides the sofa bed, new king size pillow top matresses, 42" televisions, curtains and painting... More 

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